# Compare NAPA TRACS vs Shopmonkey 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare NAPA TRACS and Shopmonkey based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/61551-169022/NAPA-TRACS-vs-Shopmonkey

---

# NAPA TRACS vs Shopmonkey Features and Cost Comparison

Last updated March 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NAPA TRACSShopmonkey2/4 selected

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.6 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

[## NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

Starting Price

$109.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.1

Customer Service

4.4

Reviews Sentiment

JP

TW

Based on [258 reviews](#user-reviews)

Positive

208

Neutral

34

Negative

16

[## Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.6 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

Starting Price

$199.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [263 reviews](#user-reviews)

Positive

238

Neutral

11

Negative

14

## Summary

* * *

Features in Auto Repair Software

Best performer

39 / 45

Only NAPA TRACS

-   Chat/Messaging
-   Electronic Signature
-   Prioritization

36 / 45

Only Shopmonkey

-   API
-   Communication Management

User satisfaction

User satisfaction

4.2

User reviews[258](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

4.2

Customer support

4.4

User satisfaction

4.6

User reviews[263](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$109Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$199Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities.

Best for

Designed for auto repair shops, tire shops, quick lube shops, truck repair shops, wrap and detail shops, marine repair shops, and motorcycle repair shops, the tool helps manage business operations.

## User reviews

Pros & cons

JP

Jesse P.

Na

> "Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272)

TW

Taylor W.

Accounting

> "We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084)

TW

Taylor W.

Accounting

> "I like how the accounts payable is set up and the payment process works."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084)

JP

Jesse P.

Na

> "It also seems to be a really big app that make my computer slow at times"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272)

BM

Brandon M.

Associate Manager

> "Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6443687)

AL

Alejandro L.

Fleet Manager

> "It gets a bit expensive for our small business."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6664018)

TJ

Tara J.

Maintenance Shop Admin

> "A simple screen layout makes it easy to navigate through the system to access information."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6678594)

JM

Jaqlyn M.

HR and Operations Manager

> "It works with third party software to bridge some of the features it lacks; however, having two different software is..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871)

JM

Jaqlyn M.

HR and Operations Manager

> "It's easy to use and effective, but making it an all-in-one software that features communication/texting, more..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871)

DP

Don P.

Owner

> "I do not like to have the caps lock on all the time and I would really prefer to be able to see on the invoice when..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489)

SN

Sarah N.

Cfo

> "I love how easy it is to look up parts and order them .and how reasonable they are.great customer service"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6380277)

EP

Erin P.

Office Manager / Service Advisor

> "I can't copy and paste information when sending a email. When ever I'm composing the email. If I get interrupted, it won't..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191)

RH

Robert H.

Owner

> "I like the integration with ordering parts from the Napa store and the way it puts those parts directly into the repair..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552362)

TG

Toby G.

owner

> "tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936)

DP

Don P.

Owner

> "I like being able to check the parts at the NAPA store, I also like the capability to look up the times for the labor..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489)

DB

Dominic B.

owner

> "sometimes when running updates it loses things and i have to call support to get them back"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4981220)

JM

Jaqlyn M.

HR and Operations Manager

> "The pricing is great, and I think it's a good starting point for any new shops or those who aren't tech savvy."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871)

MV

Melissa V.

Business Manager

> "There are some issues with the labor costs that have not been able to be fixed and it has added an additional step to my..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536189)

RC

Roxann C.

bookkeepr

> "It is nice we can reprint an invoice for a customer for warranty purposes if they don't hve heirs."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814)

LY

Lamar Y.

owner

> "however if they previously had a balance from the former shop it doesn't calculate the right amount owed. definitely..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563388)

KC

Kathleen C.

Owner

> "NAPA TRACS is an easy-to-use shop management software that is simple to train new staff members on and has detailed..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556638)

MV

Michael V.

Office Manager

> "Allow a client to kick another client out of an appointment, or don't have an appointment also lock the work order."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554416)

PH

Peggy H.

Office Manager

> "It has a few glitches as does everything but overall It does what I need it to do and I keep finding new stuff the more I..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556661)

ML

Mary L.

CFO

> "They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552463)

JM

Jaqlyn M.

HR and Operations Manager

> "All of the features that TRACS does offer, it does well."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871)

AS

Andrea S.

office manager

> "Repair Link is weird, can't transfer cart a lot of the time without having to close out Tracs and reopen."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552494)

MB

Marisa B.

Service Advisor

> "We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3487341)

JG

Jesse G.

OWNER

> "I can do it the same day, but after one day, I have to call in and spend 20 min on the phone with tech support to add..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554320)

MO

Mazin O.

Owner

> "Euro year of increase my business with using NAPA TRACS and the reporting that it offers"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4030334)

JC

Jim C.

President

> "Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159)

JS

John S.

owner

> "I really like vin decoder to save me from typing vin in manually"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556958)

AS

Amarjit S.

owner

> "need tesla vin also tire company NTW does not work and if i put manual parts cost mark up does not work"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562939)

MC

Missy C.

Owner

> "My work orders and invoices look more modern, professional."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561525)

WP

William P.

PRESIDENT

> "should be able to do it by itself during the night. if I make a mistake on an invoice I cannot go back to a work order to..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556842)

TG

Toby G.

owner

> "over all I do like tracs and plan to continue using it however I do feel that the program could be improved if some of the..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936)

AK

Allen K.

OWNER

> "Sometime times when you have a existing vehicle in the system and you need to go to prolink it can't find the vehicle."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545)

AC

Amy C.

MGR

> "Being able to undo an invoice is a great add as well."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542156)

DD

Daniel D.

OWNER

> "Tracs often times drops orders and doesn't transmit them although it says ordered leaving us without parts."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556549)

SG

Shelley G.

Office Manager

> "My favorite feature about this software is the profitability worksheet. "

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541192)

TH

TIm H.

Parts Manager

> "We have input some request on the old system, but you pretty much ignored us on that at the time and pretty much ignored..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703)

LW

Liz W.

Bookkeeper

> "I love that it’s all encompassed all the ordering parts and labor rates on one easy to use platform."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539403)

TF

Tim F.

owner

> "i don't use the accounting features and would prefer the payment of invoices was not on the system"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554698)

SM

Shari M.

manager

> "I like the access to look up parts in one area."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901)

AK

Allen K.

OWNER

> "Sometimes it wont even connect to prolink or any of the other tabs it just sits there and spins."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545)

JW

Joe W.

Management

> "The ease of use and the price point of the product"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6001741)

RV

Ronald V.

Owner

> "It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537121)

KB

Kelly B.

President

> "Most features have the same functionality so the learning curve is very small"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465)

DM

David M.

owner

> "Napa seldom fixes issues that the daily user has problems with , lots of empty promises , they only seem to care about the..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554582)

EP

Eric P.

Owner

> "Great integrated labor and parts ordering."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552385)

MB

Marisa B.

Service Advisor

> "I also hate that the RO numbers do not come up when you order from anyone except Napa."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3487341)

CM

Carson M.

owner

> "The ease of making estimates using Napa parts and Mitchel labor is fast and easy."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082)

BW

Bill W.

MANAGER

> "No spell check and having to put mileage in 4 times"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3553065)

RC

Roxann C.

bookkeepr

> "The invoices are very easy to read and are some what adaptable to each shop's circumstances."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814)

DL

Daniel L.

President

> "TRACS should be able to fix their "Memory Leaks" issues. "

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542316)

LS

Lisa S.

VP

> "A very good tool, wish I had more time to use other features of it but with running the business and having employees"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552718)

VR

Verified Reviewer

Office Manager

> "RepairLink doesn't support Heavy Duty through Tracs."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536708)

SM

Shari M.

manager

> "I like that they transfer most of the time to the job ticket. "

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901)

EP

Erin P.

Office Manager / Service Advisor

> "It doesn't allow me to copy my progress either."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191)

KG

Krystle G.

Office Mgr

> "We would like to see improvements made to the accounting/reporting side of things in the future."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552819)

BM

Brian M.

Owner

> "Vehicle color picks are miss spelled and confusing"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564446)

PD

Pete D.

Owner

> "I use the invoicing portion the most and that works fine."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564386)

JC

Jim C.

President

> "No way of adding "industry" related words to the dictionary."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159)

JDA

Jeff Denise A.

OWNER

> "I love the Enterprise reports to see where our money is going."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565421)

CM

Carson M.

owner

> "Using parts suppliers other than Napa can be less intuative."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082)

KB

Kelly B.

President

> "The compatibility across legacy to enterprise is terrific."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465)

TH

TIm H.

Parts Manager

> "I emailed several complaints to I guess if you want to call the sales reps they do not reply."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703)

DR

Danelle R.

OWNER/ SERVICE WRITER

> "It makes my job of making estimates easy."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563790)

ML

Mark L.

Owner

> "The parts/PO requirement is extremely clunky and time consuming."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536143)

JB

Jason B.

OWNER

> "i like it better than pen and paper. and trac is just a bit easier than using paper"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536043)

CP

Charlie P.

Shop Owner

> "The ability to login from the road and work up a quote or run reports is hampered by the server based application. "

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3046857)

CD

Chris D.

GSE manager

> "the whole process is easy to use and the history of work performed and parts used is great."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3845747)

BC

Bryan C.

MANAGER

> "prolink not integrating with all of the vehicles"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565177)

DF

Dirk F.

Owner

> "Had an employee start and took to the software immediately since it is very user friendly."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554160)

KH

Karen H.

owner

> "Nothing!!! If my computer goes down i am lost with my napa tracs"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561953)

DJ

Don J.

owner

> "The fairly consistent usage from legacy to enterprise is good. "

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562888)

CG

Charles G.

OWNER

> "Never update very simple system does not keep up with the times."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539360)

RH

Ryan H.

owner

> "i like the ability to send and invoice work orders estimates and invoices on the fly with ease of access being able to..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#SoftwareAdvice___2604563)

RC

Roxann C.

bookkeepr

> "No one has really been able to help me set up labels under the new system."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814)

RS

Randal S.

Owner

> "Overall Tracs has been working out well for us as a new business with much learning still to do."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536174)

BK

BARBart K.

OWNER

> "Sometimes WE HAVE TROUBLE WITH THE LABOR OPTIONS AND HAVE THOUGHT ABOUT GOING TO ALLDATA"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561767)

[View Reviews](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

CS

Cherif S.

HR Manager

> "It has seamless features that helps us fix issues with efficiency."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7114117)

AH

Amanda H.

Accountant

> "Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6883736)

AS

Adewale S.

HIO

> "Overall, i think that the shop.onkey application is great as it affords me the secured transaction i need."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7086829)

RA

Rania A.

Bookkeeper

> "Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again,..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728)

JH

John H.

President

> "The software helped us elevate efficiency in our shops and increased revenue by 85%."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6790695)

KH

Kevin H.

Owner

> "Reports aren't accurate, sales reports aren't accurate."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812)

DB

Desi B.

Project manager

> "What I found most likable about shop monkey was how much it simplified the shop’s workflow for management"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6853823)

JA

Joe A.

Owner and operator

> "Price, issues with customer view when customer sees invoice or estimate."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6579403)

RA

Rania A.

Bookkeeper

> "The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728)

KH

Kevin H.

Owner

> "Save your money, this product was written by a toddler with an etch a sketch."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812)

BM

Brian M.

CEO

> "The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4854902)

BG

Bruce G.

President

> "they are getting a 1 star rating because I don't have the option to give them a zero."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___6882415)

RY

Rolanda Y.

Office Manager

> "The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having a..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649)

BM

Brian M.

CEO

> "issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support,..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4854902)

MS

Martin S.

Owner

> "The platform has helped me achieve optimum profitability by working within my budget parameters and providing valuable..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4788209)

RY

Rolanda Y.

Office Manager

> "We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649)

RA

Rania A.

Bookkeeper

> "Shopmonkey does a great job of making the workflow easier to manage."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7016728)

SV

Sajeev V.

Manager

> "Unprofessional, Poor Service & Hidden Cancellation Policy"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6837535)

AS

Adewale S.

HIO

> "Also, it gives much value for money."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7086829)

KH

Kevin H.

Owner

> "Constant bugs, constant problems."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812)

HG

Heldor G.

Assessor

> "Shopmonkey is a solid tool for auto shops, it’s well worth the effort for learning."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6758888)

RM

Ricardo M.

SERVICE MANAGER

> "I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156)

LA

Lagi A.

Service Writer/Manager

> "Overall experience is that it has made it easy to manage our workload, deliver estimates more efficiently, build a good..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836898)

KH

Kevin H.

Owner

> "Inventory isn't accurate."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812)

LA

Lagi A.

Service Writer/Manager

> "Everything about this software has made work life so much easier and also has helped us to bring in more business and build..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836898)

KH

Kevin H.

Owner

> "Customer support is non existent."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6808812)

JA

Joe A.

Owner and operator

> "Interactive and saving feature was useful."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6579403)

JG

Jeremy G.

Lead Mechanic

> "There is way too much to do and it takes the bookkeeping aspect of the mind a bit."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643)

CS

Cherif S.

HR Manager

> "The dashboard is intuitive and very easy to use."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___7114117)

RM

Ricardo M.

SERVICE MANAGER

> "Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156)

NS

Nicole S.

Research Analyst

> "Shopmonkey has amazing customer support."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6865092)

RM

Ricardo M.

SERVICE MANAGER

> "UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___5070156)

RS

Rupal S.

Co ordinator

> "From scheduling and estimating to invoicing and inventory management, Shopmonkey has got covered everything"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6113049)

LE

Lisa E.

Owner

> "Sometimes we make mistakes by deleting or changing price in work order and there is no way to undo a change that was made"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4921540)

MM

Micah M.

Owner/Manager

> "Has helped us keep track of things a lot better and take our customer information side of things to the next level."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4863566)

JA

Jason A.

operations asst. manager

> "i found their terminology to be odd and un-intuitive."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6328433)

JS

Joao S.

Customer success executive

> "Easy to setup and implement with our ERP and accounting software."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6398219)

TR

Todd R.

CEO

> "We've cancelled and moved on to Zoho due to lack of support and cost structure for multiple entities."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4748740)

MR

Michelle R.

CFO

> "The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445)

AG

Ana G.

VP

> "Not enough preloaded data or procedure for transmission."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848460)

RY

Rolanda Y.

Office Manager

> "It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649)

LF

Luis F.

President

> "The platform is good but does have glitches that nobody seems to care to address or respond."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995)

VR

Verified Reviewer

Help

> "There might be a mobile app available, enabling users to access essential features on-the-go."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4929638)

MR

Michelle R.

CFO

> "Everything had to be processed manually which was messy and exhausting."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4850445)

JG

Jeremy G.

Lead Mechanic

> "It is user friendly for those of us not super online."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643)

NH

Nicole H.

Owner

> "That is a loss in revenue yet they charge more than others in the industry like Mitchell."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___6174804)

KN

Kaylee N.

Secretary

> "I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6208197)

MM

Micah M.

Owner/Manager

> "The onboarding of the program to our business was tedious and somewhat difficult."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4863566)

AG

Ana G.

VP

> "Hopefully in the future they will be able to update there program to update the transmission side of the programming."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848460)

TR

Todd R.

CEO

> "Chat support is non-existent."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4748740)

Rocco R.

Material handler

> "The extra features especially in diagnostic repairs and labor times also very good to have the manuals for each vehicle..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4419127)

LF

Luis F.

President

> "Been a customer for almost 4 years and have noticed the decline in the technical support."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995)

JG

Josh G.

Owner

> "Great communication ability between our shop and customers"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848807)

NH

Nate H.

Owner/ Service Writer

> "The system is very bad at doing its own math."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4848286)

JG

Jeremy G.

Lead Mechanic

> "Shop Monkey is so simple to use compared to competitors."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___6574643)

KP

Ken P.

Owner

> "All, found the system too complicated to manipulate. "

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4864107)

GH

Gloria H.

Co-owner

> "Parts ordering, Quick Books(even though we no longer use QuickBooks), cloud option are all pros and I’m overall satisfied..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4449649)

JB

Joshua B.

Manager

> "This is a software created by people who do not work in the automotive industry and do not know how a shop works."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___3817454)

BB

Bryson B.

President & Operations Manager

> "Overall it is completely fantastic and we trust updates are coming and that part of what we love, that it is constantly..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4837782)

LF

Luis F.

President

> "Technical support has become terrible."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___5010995)

Minkyo J.

Graduate Student

> "My uncle runs an auto shop and I suggested he try this to manage things that he used to manage manually and he LOVES it."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3475175)

MP

Maxim P.

Owner

> "It doesn't have any support for chargebacks or disputes"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#SoftwareAdvice___4406047)

RY

Rolanda Y.

Office Manager

> "We love the ease of communication with customers through Shopmonkey!"

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4883649)

Kevin W.

Supply Chain Manager

> "Less user-friendly than other options available in recent years."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3822949)

DM

David M.

Owner

> "The final invoice looks professional."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4837104)

RF

Rebecca F.

Controller

> "There seems to be a bit of functionality that is missing (i.e processing a return) - however when I reach out to support..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2311423)

AS

Adrian S.

Owner / CEO

> "Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2913754)

DL

Dimitri L.

Owner

> "Basically not allowing us to print an invoice if we didn't input the mileage out."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2560364)

NM

Nahim M.

Shop Manager

> "The customization of the system allows us to set it up to work for our own workflow, both for our fulfillment and service..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2805481)

AP

Alyssa P.

service writer

> "theres also constantly a rounding issue that when we pull over the quick books its off by a penny... so our invoices are..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2541250)

SK

Sam K.

General Manager

> "Makes running and operating the business easy."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___4836953)

TS

Tessa S.

Owner/Service Writter

> "Penny rounding on most invoices is incorrect due to a rounding logic error."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2450121)

TD

THomas D.

Sales, Integration

> "It gives our business the ability to maximize efficiency, save time, and allows us to devote more attention to our customer..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3418090)

MM

Mark M.

Owner

> "The only thing I don't like about the feature is not having implemented it earlier and in hopes that it will integrate more..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2189704)

DT

Daniel T.

Owner

> "I recently needed a specific wiring diagram that wasn't immediately available and \[SENSITIVE CONTENT\] from customer..."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___3353382)

SK

Syed K.

Owner

> "Their electronic customer communication is hit or miss and often tiem not reaching customers."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2768588)

DD

DANIEL D.

OWNER/ OPERATOR

> "Creating and saving CANNED services saves valuable time, and simplifies creating work orders and estimates/invoices."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2966051)

SK

Syed K.

Owner

> "Their reporting is very confusing and I was not easily able to track my shop's profitability ."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2768588)

DD

DANIEL D.

OWNER/ OPERATOR

> "Being able to create CANNED services, and the different ways to keep customers informed via text/email are cruxes for me."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2966051)

SB

Scott B.

Business Development

> "The software is expensive to begin with, so adding Canadian exchange on top is painful."

[See full review](https://www.capterra.com/p/169022/Shopmonkey/#Capterra___2537845)

[View Reviews](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

## User interface

4.21 (258)

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)

4.61 (263)

### Features

NAPA TRACS

Top features

39/45

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Billing & Invoicing
-   Chat/Messaging
-   Communication Management
-   CRM
-   Customer Database
-   Customer History
-   Data Import/Export
-   Document Management
-   Electronic Signature
-   Employee Scheduling
-   Estimating
-   Generative AI
-   Inspection Management
-   Inventory Management
-   Job Tracking
-   Labor Cost Reporting
-   Labor Rates
-   Maintenance Scheduling
-   Marketing Management
-   Multi-Location
-   Order Management
-   Parts Management
-   Point of Sale (POS)
-   Prioritization
-   Progress Tracking
-   Purchase Order Management
-   Quotes/Estimates
-   Records Management
-   Reminders
-   Reporting & Statistics
-   Service History
-   Third-Party Integrations
-   Time Tracking
-   User Management
-   Vehicle Information
-   VIN Lookup
-   Workflow Management
-   Work Order Management

[See all features](https://www.capterra.com/p/61551/NAPA-TRACS/#features)

Shopmonkey

36/45

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Billing & Invoicing
-   Chat/Messaging
-   Communication Management
-   CRM
-   Customer Database
-   Customer History
-   Data Import/Export
-   Document Management
-   Electronic Signature
-   Employee Scheduling
-   Estimating
-   Generative AI
-   Inspection Management
-   Inventory Management
-   Job Tracking
-   Labor Cost Reporting
-   Labor Rates
-   Maintenance Scheduling
-   Marketing Management
-   Multi-Location
-   Order Management
-   Parts Management
-   Point of Sale (POS)
-   Prioritization
-   Progress Tracking
-   Purchase Order Management
-   Quotes/Estimates
-   Records Management
-   Reminders
-   Reporting & Statistics
-   Service History
-   Third-Party Integrations
-   Time Tracking
-   User Management
-   Vehicle Information
-   VIN Lookup
-   Workflow Management
-   Work Order Management

[See all features](https://www.capterra.com/p/169022/Shopmonkey/#features)

### Recognition

No recognitions have been awarded to NAPA TRACS

No recognitions have been awarded to Shopmonkey

### Deployment & support

NAPA TRACS

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Shopmonkey

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

NAPA TRACS

-   By NAPA Auto Parts
-   Located in United States
-   Founded in 1928

Shopmonkey

-   By Shopmonkey
-   Located in United States
-   Founded in 2016

## Popular Comparisons

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