# Compare NAPA TRACS vs Tekmetric 2026 | Capterra > Unsure of what to choose? Check Capterra to compare NAPA TRACS and Tekmetric based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/61551-190952/NAPA-TRACS-vs-Tekmetric --- # NAPA TRACS vs Tekmetric Features and Cost Comparison Last updated April 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NAPA TRACSTekmetric2/4 selected [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.7 (103)](https://www.capterra.com/p/190952/Tekmetric/reviews/) [## NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting Price $109.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.1 Customer Service 4.4 Reviews Sentiment JP AP Based on [261 reviews](#user-reviews) Positive 211 Neutral 34 Negative 16 [## Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.7 (103)](https://www.capterra.com/p/190952/Tekmetric/reviews/) Starting Price $179.00/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.6 Customer Service 4.8 Reviews Sentiment MS Based on [103 reviews](#user-reviews) Positive 96 Neutral 5 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Auto Repair Software Best performer 39 / 45 Only NAPA TRACS - Accounting - Chat/Messaging - Data Import/Export 28 / 45 Only Tekmetric - API User satisfaction User satisfaction 4.2 User reviews[261](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.2 Customer support 4.4 User satisfaction 4.7 User reviews[103](https://www.capterra.com/p/190952/Tekmetric/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.7 Customer support 4.8 Price starts from Price starts from $109Flat Rate, Per Month - Free version - Free trial Price starts from $179Flat Rate, Per Month - Free version - Free trial Best for Best for NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities. Best for Designed for independent shops and auto repair shop franchises of all sizes, service writers, auto technicians, multi-shop owners, and more, the tool offers invoicing, payments, inventory, and more. ## User reviews Pros & cons JP Jesse P. Na > "Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272) TW Taylor W. Accounting > "We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084) AP ALISSA P. AGENT > "It’s a reliable system for managing shop operations and keeping everything organized, though there’s room for improvement..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7137117) AP ALISSA P. AGENT > "Some features aren’t as intuitive as they could be, and it can take time for new users to get comfortable." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7137117) BL Brooks L. Mechanic > "I don’t have a lot of extra time to research things and didn’t have to do that with Napa tracs, it was so fast and self..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7130391) JP Jesse P. Na > "It also seems to be a really big app that make my computer slow at times" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272) BM Brandon M. Associate Manager > "Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6443687) ST Starre T. Assistant > "Very slow response time." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7129922) TW Taylor W. Accounting > "I like how the accounts payable is set up and the payment process works." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084) AL Alejandro L. Fleet Manager > "It gets a bit expensive for our small business." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6664018) ST Starre T. Assistant > "Not bad. If it was faster it would be more effective in day to day ." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7129922) JM Jaqlyn M. HR and Operations Manager > "It works with third party software to bridge some of the features it lacks; however, having two different software is..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) TJ Tara J. Maintenance Shop Admin > "A simple screen layout makes it easy to navigate through the system to access information." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6678594) DP Don P. Owner > "I do not like to have the caps lock on all the time and I would really prefer to be able to see on the invoice when..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489) JM Jaqlyn M. HR and Operations Manager > "It's easy to use and effective, but making it an all-in-one software that features communication/texting, more..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) EP Erin P. Office Manager / Service Advisor > "I can't copy and paste information when sending a email. When ever I'm composing the email. If I get interrupted, it..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191) SN Sarah N. Cfo > "I love how easy it is to look up parts and order them .and how reasonable they are.great customer service" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6380277) TG Toby G. owner > "tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936) RH Robert H. Owner > "I like the integration with ordering parts from the Napa store and the way it puts those parts directly into the repair..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552362) DB Dominic B. owner > "sometimes when running updates it loses things and i have to call support to get them back" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4981220) DP Don P. Owner > "I like being able to check the parts at the NAPA store, I also like the capability to look up the times for the labor..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489) MV Melissa V. Business Manager > "There are some issues with the labor costs that have not been able to be fixed and it has added an additional step to my..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536189) JM Jaqlyn M. HR and Operations Manager > "The pricing is great, and I think it's a good starting point for any new shops or those who aren't tech savvy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) LY Lamar Y. owner > "however if they previously had a balance from the former shop it doesn't calculate the right amount owed. definitely..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563388) RC Roxann C. bookkeepr > "It is nice we can reprint an invoice for a customer for warranty purposes if they don't hve heirs." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) MV Michael V. Office Manager > "Allow a client to kick another client out of an appointment, or don't have an appointment also lock the work order." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554416) KC Kathleen C. Owner > "NAPA TRACS is an easy-to-use shop management software that is simple to train new staff members on and has detailed..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556638) ML Mary L. CFO > "They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552463) PH Peggy H. Office Manager > "It has a few glitches as does everything but overall It does what I need it to do and I keep finding new stuff the more I..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556661) AS Andrea S. office manager > "Repair Link is weird, can't transfer cart a lot of the time without having to close out Tracs and reopen." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552494) JM Jaqlyn M. HR and Operations Manager > "All of the features that TRACS does offer, it does well." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) JG Jesse G. OWNER > "I can do it the same day, but after one day, I have to call in and spend 20 min on the phone with tech support to add..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554320) MO Mazin O. Owner > "Euro year of increase my business with using NAPA TRACS and the reporting that it offers" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4030334) JC Jim C. President > "Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159) JS John S. owner > "I really like vin decoder to save me from typing vin in manually" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556958) AS Amarjit S. owner > "need tesla vin also tire company NTW does not work and if i put manual parts cost mark up does not work" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562939) MC Missy C. Owner > "My work orders and invoices look more modern, professional." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561525) WP William P. PRESIDENT > "should be able to do it by itself during the night. if I make a mistake on an invoice I cannot go back to a work order to..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556842) TG Toby G. owner > "over all I do like tracs and plan to continue using it however I do feel that the program could be improved if some of..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936) AK Allen K. OWNER > "Sometime times when you have a existing vehicle in the system and you need to go to prolink it can't find the vehicle." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545) AC Amy C. MGR > "Being able to undo an invoice is a great add as well." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542156) DD Daniel D. OWNER > "Tracs often times drops orders and doesn't transmit them although it says ordered leaving us without parts." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556549) SG Shelley G. Office Manager > "My favorite feature about this software is the profitability worksheet. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541192) TH TIm H. Parts Manager > "We have input some request on the old system, but you pretty much ignored us on that at the time and pretty much ignored..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703) LW Liz W. Bookkeeper > "I love that it’s all encompassed all the ordering parts and labor rates on one easy to use platform." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539403) TF Tim F. owner > "i don't use the accounting features and would prefer the payment of invoices was not on the system" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554698) SM Shari M. manager > "I like the access to look up parts in one area." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901) AK Allen K. OWNER > "Sometimes it wont even connect to prolink or any of the other tabs it just sits there and spins." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545) JW Joe W. Management > "The ease of use and the price point of the product" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6001741) RV Ronald V. Owner > "It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537121) KB Kelly B. President > "Most features have the same functionality so the learning curve is very small" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465) DM David M. owner > "Napa seldom fixes issues that the daily user has problems with , lots of empty promises , they only seem to care about..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554582) EP Eric P. Owner > "Great integrated labor and parts ordering." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552385) BW Bill W. MANAGER > "No spell check and having to put mileage in 4 times" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3553065) CM Carson M. owner > "The ease of making estimates using Napa parts and Mitchel labor is fast and easy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082) DL Daniel L. President > "TRACS should be able to fix their "Memory Leaks" issues. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542316) RC Roxann C. bookkeepr > "The invoices are very easy to read and are some what adaptable to each shop's circumstances." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) VR Verified Reviewer Office Manager > "RepairLink doesn't support Heavy Duty through Tracs." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536708) LS Lisa S. VP > "A very good tool, wish I had more time to use other features of it but with running the business and having employees" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552718) EP Erin P. Office Manager / Service Advisor > "It doesn't allow me to copy my progress either." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191) SM Shari M. manager > "I like that they transfer most of the time to the job ticket. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901) BM Brian M. Owner > "Vehicle color picks are miss spelled and confusing" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564446) KG Krystle G. Office Mgr > "We would like to see improvements made to the accounting/reporting side of things in the future." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552819) JC Jim C. President > "No way of adding "industry" related words to the dictionary." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159) PD Pete D. Owner > "I use the invoicing portion the most and that works fine." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564386) CM Carson M. owner > "Using parts suppliers other than Napa can be less intuative." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082) JDA Jeff Denise A. OWNER > "I love the Enterprise reports to see where our money is going." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565421) TH TIm H. Parts Manager > "I emailed several complaints to I guess if you want to call the sales reps they do not reply." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703) KB Kelly B. President > "The compatibility across legacy to enterprise is terrific." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465) ML Mark L. Owner > "The parts/PO requirement is extremely clunky and time consuming." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536143) DR Danelle R. OWNER/ SERVICE WRITER > "It makes my job of making estimates easy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563790) CP Charlie P. Shop Owner > "The ability to login from the road and work up a quote or run reports is hampered by the server based application. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3046857) JB Jason B. OWNER > "i like it better than pen and paper. and trac is just a bit easier than using paper" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536043) BC Bryan C. MANAGER > "prolink not integrating with all of the vehicles" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565177) CD Chris D. GSE manager > "the whole process is easy to use and the history of work performed and parts used is great." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3845747) KH Karen H. owner > "Nothing!!! If my computer goes down i am lost with my napa tracs" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561953) DF Dirk F. Owner > "Had an employee start and took to the software immediately since it is very user friendly." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554160) CG Charles G. OWNER > "Never update very simple system does not keep up with the times." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539360) DJ Don J. owner > "The fairly consistent usage from legacy to enterprise is good. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562888) RC Roxann C. bookkeepr > "No one has really been able to help me set up labels under the new system." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) [View Reviews](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) MS Matt S. ceo > "Initial communication was responsive and upbeat. After we signed on, follow-up dropped off. When we needed help the most..." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___7042582) MS Matt S. ceo > "Day-to-day actions (building estimates, updating ROs, juggling parts & labor) take longer than they should." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___7042582) ZM Zach M. Assistant Service Manager > "I love how everything integrates so seamlessly, especially the parts catalogs." [See full review](https://www.capterra.com/p/190952/Tekmetric/#SoftwareAdvice___6593121) SS Scott S. Owner > "If we lose internet connection we are down and then all of our systems are down. " [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___6540832) CL COREY L. owner > "what i liked most about tekmetric is a place to make estimates and invoices keeps track of sales" [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___6165411) MS Matt S. ceo > "It’s hard to get new staff comfortable without heavy training." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___7042582) JS Joe S. General Manager > "Our customers love the Technology and the use of email and text messaging to relay information about the repair,..." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3879037) BJ Brantan J. Shop foreman > "Partstech integration seemed to have issues all the time" [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___6740402) JS Joe S. General Manager > "Tekmetric offers a complete shop management system including DVIs, two way texting with customers, online payment..." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3879037) JS JARRET S. OWNER > "Seems like a small complaint, it cost us hundreds of dollars in mistakes, and they REFUSED to make the bottom line..." [See full review](https://www.capterra.com/p/190952/Tekmetric/#SoftwareAdvice___6054170) JS JARRET S. OWNER > "Texting inspections to customers was a great feature." [See full review](https://www.capterra.com/p/190952/Tekmetric/#SoftwareAdvice___6054170) JS JARRET S. OWNER > "The main summary report had lots of very important things missing." [See full review](https://www.capterra.com/p/190952/Tekmetric/#SoftwareAdvice___6054170) JT Jimmy T. President > "We transitioned to Tekmetric in 2019 from RO Writer, and it has been an incredible improvement in every way." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___4973423) AK Andrew K. General Manager > "I don't like how there is no date box for State inspections, this piece of information is vital to shops that have state..." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3135320) SS Scott S. Owner > "Very easy to use, the system in very intuitive." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___6540832) AK Andrew K. General Manager > "I don't like how invoices are sent via email to customers, they are sent in a shrunk-down version, the customer needs to..." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3135320) PM Peter M. Sales Manager > "Tekmetric is the easiest software to learn and perform daily tasks" [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___6000567) CL COREY L. owner > "implementation was not full satisfied" [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___6165411) JG Joshua G. General Manager > "It has not only accelerated our ability as an inside staff, but the cross-communication between tekmetric and..." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3012356) DT Darrell T. Automotive Technician > "The one downfall I wish we had on this software was able to annotate PDF files along with an actual mobile app. " [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3011838) JS Joe S. General Manager > "We can easily access previous inspections and work done to guide a customer through the "what is next" process." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3879037) MV MARICELA V. President > "Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number,..." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___2423586) JS JARRET S. OWNER > "It was a little better for the owner." [See full review](https://www.capterra.com/p/190952/Tekmetric/#SoftwareAdvice___6054170) SM Stephen M. owner > "This software needed to be beta run for a year or at least be willing to fix issues-not Phone friendly-" [See full review](https://www.capterra.com/p/190952/Tekmetric/#SoftwareAdvice___3287091) CS Chuck S. Owner > "Inventory management is super helpful and integrated with parts ordering." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3934551) G. Frank M. Owner > "You don't like having to bounce around and verify labor times." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3035859) G. Frank M. Owner > "What I like most about the sofware is the ability to implement detail inspections with video inspections. " [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3035859) TD Thomas D. Tech > "It's just miserable, worst program that I have ever used in my Mechanic / Technician Career" [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___4760858) JS Joe S. General Manager > "This technology has set us apart from other service centers in our market." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3879037) LC LIONEL C. PRESIDENT > "All my parts suppliers do not integrate properly" [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3011842) DT Darrell T. Automotive Technician > "I love being able to create our own inspections and being able to load PDFs and photos of ease" [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3011838) RB Rickey B. Owner > "We were struggling to keep everything organized, filed and billed. " [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3012213) MB Montey B. Franchisee > "Many options available that can be utilized to ensure your business if running efficiently and effectively." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3012371) ML MATTHEW L. SERVICE MANAGER > "NO0T REQUIRE CONSTANT UPDATES LIKE RO WRITER" [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3011958) KK Kathy K. Owner > "Having the vehicle details, fluids,filters,etc. on the right-side menu is the BEST!" [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3011968) MM Michael M. owner > "Running with the big systems for 30 years left me out of the loop of some modern technology." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3012486) JG Joshua G. General Manager > "Every system of course has room for growth, but quite honestly for any negatives that could arise, the positives would..." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3012356) TW Tracy W. Service Manager > "The reporting process is a bit of an issue. " [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3012242) Russ K. Owner > "TekMetric offers most everything we need but is responsive to requested improvements and upgrades. " [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3012528) RJ Randy J. owner > "the only down side is the invoice entry, to return a part is a long process, wish there was a shorter wat to do this." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___2262384) EK Elijah K. Owner > "My entire team now uses the software and relies on it for information sharing." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3011979) G. Frank M. Owner > "What I liked least was it was difficult to learn and didn't seem intuitive enough. " [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3035859) MU Michael U. ceo > "had some issues switching from ro writer to tekmetrics but team was very helpful and the issues were taken care of." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3012196) EM Evan M. owner > "labor guide is not accurate at all, sometimes off by over 70 %" [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___2514764) JG Joshua G. General Manager > "We are more than satisfied with how tekmetric has worked for us, and the continual updates keep getting better." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3012356) MV MARICELA V. President > "Cannot post a credit for a customer." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___2423586) JS Joseph S. Service Advisor > "The software runs quickly and they have great online help and IT support." [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___3011034) SK Stephen K. Founder and President > "Ease of use, lack of intuitive and adaptation to our workflow" [See full review](https://www.capterra.com/p/190952/Tekmetric/#Capterra___2706976) [View Reviews](https://www.capterra.com/p/190952/Tekmetric/reviews/) ## User interface 4.21 (261) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) 4.75 (103) ### Features NAPA TRACS Top features 39/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/61551/NAPA-TRACS/#features) Tekmetric 28/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/190952/Tekmetric/#features) ### Recognition NAPA TRACS is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to Tekmetric ### Deployment & support NAPA TRACS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Tekmetric Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details NAPA TRACS - By NAPA Auto Parts - Located in United States - Founded in 1928 Tekmetric - By Tekmetric - Located in United States - Founded in 2015 ## Popular Comparisons [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [ARI](https://www.capterra.com/p/201737/ARI/)[4.63 (660)](https://www.capterra.com/p/201737/ARI/reviews/) $109/month Price $39.99/month 4.1 Features 4.5 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/61551-201737/NAPA-TRACS-vs-ARI) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.75 (103)](https://www.capterra.com/p/190952/Tekmetric/reviews/) vs [ARI](https://www.capterra.com/p/201737/ARI/)[4.63 (660)](https://www.capterra.com/p/201737/ARI/reviews/) $179/month Price $39.99/month 4.5 Features 4.5 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/190952-201737/Tekmetric-vs-ARI) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.84 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) $109/month Price $179/month 4.1 Features 4.8 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/61551-216500/NAPA-TRACS-vs-Autoleap) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.75 (103)](https://www.capterra.com/p/190952/Tekmetric/reviews/) vs [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.84 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) $179/month Price $179/month 4.5 Features 4.8 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/190952-216500/Tekmetric-vs-Autoleap) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) $109/month Price $59.99/month 4.1 Features 4.9 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/61551-147213/NAPA-TRACS-vs-AutoRepair-Cloud) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.75 (103)](https://www.capterra.com/p/190952/Tekmetric/reviews/) vs [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) $179/month Price $59.99/month 4.5 Features 4.9 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/147213-190952/AutoRepair-Cloud-vs-Tekmetric) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (265)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) $109/month Price $199/month 4.1 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/61551-169022/NAPA-TRACS-vs-Shopmonkey) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.75 (103)](https://www.capterra.com/p/190952/Tekmetric/reviews/) vs [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.60 (265)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) $179/month Price $199/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169022-190952/Shopmonkey-vs-Tekmetric) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) $109/month Price $249/month 4.1 Features 4.5 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/61551-153469/NAPA-TRACS-vs-Shop-Ware) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.75 (103)](https://www.capterra.com/p/190952/Tekmetric/reviews/) vs [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) $179/month Price $249/month 4.5 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153469-190952/Shop-Ware-vs-Tekmetric) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [PartsTech](https://www.capterra.com/p/231766/PartsTech/)[4.56 (119)](https://www.capterra.com/p/231766/PartsTech/reviews/) $109/month Price $0/month 4.1 Features 4.5 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/61551-231766/NAPA-TRACS-vs-PartsTech) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.75 (103)](https://www.capterra.com/p/190952/Tekmetric/reviews/) vs [PartsTech](https://www.capterra.com/p/231766/PartsTech/)[4.56 (119)](https://www.capterra.com/p/231766/PartsTech/reviews/) $179/month Price $0/month 4.5 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/190952-231766/Tekmetric-vs-PartsTech)