NAPA TRACS vs Rapid Recon: Which is a better fit?

Ryan R

Senior Executive Administrator

We are a growing company and with that comes with growing pains. Tracs has been great in helping us grow our company and looking into the features we need for the future.

No one want's to listen to our problems or resolve those problems. I emailed several complaints to I guess if you want to call the sales reps they do not reply.

I have always had a great experience with NAPA TRACS. The installation, updates, technical support, and feature enhancements are all easy to comprehend and their online training is awesome.

I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.

Previously we had used AllData Manage and it could not look up vins or license plates and we love that we can do that through this program. The customer service is fantastic.

VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.

Overall it is easy to use and the outside help if needed is happy to help.

Having used another system for years it was very hard to use. Hitting "history" won't get you what you expect and so on.

I like that this software is very easy for anyone to use and very informative, we use this daily to track the progress of our inventory and it's saved so much time in the recon process.

Found that blue Mustang that was lost in the process for 6 weeks. That's when I signed up and will never leave.

I am perfectly happy with Rapid Recon and it's mostly because of the ease of use for me.

I only use 5 or so steps consistently. But I've accidentally sent cars to the wrong step because there's only so much space to use on a cellphone.

It helps us keep track of how fast we're getting vehicles through the reconditioning process and it's been a great help in helping us keep track of where the vehicles are during the process.

It cuts down the questioning and searching for answers on each vehicle.

The reports are very helpful to assess the issues that we have in our reconditioning process. Customer support has always been very responsive and helpful.

No history of who edited each note (some get deleted and we have to start all over, with no one to ask why it happened).