# Compare NAPA TRACS vs ARI 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ARI and NAPA TRACS based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/61551-201737/NAPA-TRACS-vs-ARI --- # ARI vs NAPA TRACS Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ARINAPA TRACS2/4 selected [ARI](https://www.capterra.com/p/201737/ARI/)[4.6 (600)](https://www.capterra.com/p/201737/ARI/reviews/) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) [## ARI](https://www.capterra.com/p/201737/ARI/)[4.6 (600)](https://www.capterra.com/p/201737/ARI/reviews/) Starting Price $39.99/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment Based on [600 reviews](#user-reviews) Positive 565 Neutral 27 Negative 8 [## NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting Price $109.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.1 Customer Service 4.4 Reviews Sentiment JP TW Based on [258 reviews](#user-reviews) Positive 208 Neutral 34 Negative 16 ## Summary * * * Features in Auto Repair Software Best performer 42 / 45 Only ARI - Communication Management - Document Management - Marketing Management 39 / 45 User satisfaction User satisfaction 4.6 User reviews[600](https://www.capterra.com/p/201737/ARI/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.7 Customer support 4.6 User satisfaction 4.2 User reviews[258](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.2 Customer support 4.4 Price starts from Price starts from $39.99Flat Rate, Per Month - Free version - Free trial Price starts from $109Flat Rate, Per Month - Free version - Free trial Best for Best for The tool simplifies business management for car repair shops, mobile mechanics, auto body shops, auto glass shops, truck repair, marine repair, motorcycle repair, and bicycle repair shops. Best for NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities. ## User reviews Pros & cons EC Ethan C. Owner and Operator > "The professional look of the invoices has also help to grow my business from a guy who can fix stuff to That Technician who can fix anything." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7116955) CS Charles S. Owner > "there is one main approvement i think they should make and that is a lot of industries uses square and they do offer it for online purchases..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7013002) RG Renee G. Crew > "Its great value for money, ability to increase productivity, customer service improved, makes it an excellent investment for any auto repair..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) CM Christopher M. Owner Operator > "I am not able to link Identifix with the program nor my scan tool for dtc data straight to the repair order." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772962) CL Chase L. Operations > "Starting out, we went thru 3 different software shop management systems , this one bye far is much easier and more advanced, the dvi is..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7011727) JH Joey H. Technician > "Too much cluttler on the scheduling page and the sensitivity and the tolerance for pushing buttons on the screen" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7096981) RR Ramon R. Owner, Mechanic > "This software also helps in organizing customer information, service histories, and parts inventory, making it easier to track and manage..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342740) JW Julia W. Office Manager > "My only complaint is that I have to add a year to be able to save a vehicle/hull's information to a customer; sometimes with certain boats &..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342564) JW Julia W. Office Manager > "I really enjoy how the Job Cards are set up so I can select a customer & then select whichever vehicle is in for work at the time then add..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342564) JO Joell O. Owner > "I am unsure why it populates multiple accounts for each employee and I can not get down the accounting feature but we do not require them..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772085) RR Ramon R. Owner, Mechanic > "Automotive repair invoicing software offers several advantages that enhance efficiency and accuracy in managing a repair shop's financial..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342740) DM Dario M. repair > "I hate that when I save anything on the work order it takes me to group view when I'm in Table mode, I hate that, wish they worked with..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6774246) RG Rodney G. Owner > "The mobile feature of being able to invoice customers when the job is complete and the lay out of the invoice template is easy to follow." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772014) RG Renee G. Crew > "On the downside, a few of the more advanced features may take some getting used to, particularly for smaller shops migrating from paper..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) JW James W. Owner > "The fact that there is an app and there is seamless integration across all devices as well as web based computer access, make it perfect to..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6345636) Jeffrey R. Owner > "I used it primarily as a mobile mechanic and the phone interface leaves a lot to be desired." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6854740) RG Renee G. Crew > "Integration with further tools and platforms provides even added value by letting shops create a work flow that meets their specific needs." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) VR Verified Reviewer Ceo > "When it was buggy and kept on glitching but since the upgrade there isn't a single word I can speak bad on it" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6859454) TW Tyler W. Owner > "The system does take some getting used too but then again what system doesn't, the part I like the most is the ease of seeing what's been..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6346997) JK Johnn K. Owner > "From time to time when creating job cards or inputting customer information, the system will not save the information the first go around." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6642558) AA Alexina A. Owner > "The streamlined workflow from beginning to end of a job makes it incredibly easy to increase productivity and close in any holes in labour..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772232) ER Eli R. Manager > "Also, cant sort invoices by taxable and tax exempt." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7010839) TS Timothy S. Owner > "This app is efficient, hassle free, and provides up to date info on pricing and labor hours." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6854743) ZC Zan C. owner > "However the scheduler is confusing because you cant assign tasks to different technicians or change the color for appointments so it is very..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342851) KP Katia P. owner > "Happy with the overall pricing is very affordable for new shops that can paid expensive as alldata and mitchel one" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7040107) JO Joell O. Owner > "WONDERFUL, finding an invoicing and client management system that is cost effective is very hard." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772085) JW Julia W. Office Manager > "I love that I can add all the information I need for each customer's vehicles (& hulls) and go back to that information later!" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342564) CW Chris W. Owner > "Not fully customizable and the invoices (for me or my clients) are not detailed enough." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6346385) KATRINA B. Manager > "It was good for the most part until it came to having to pay to use some of the features i think it should be free to use." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7021672) NM Nicholas M. Owner and operator > "I don’t like that the customers have to make a profile now to be able to pay through Ari" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772630) RG Renee G. Crew > "What I enjoyed the most is how ARI automates complex tasks, which makes the process clearer and easier." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) JS Jesse S. Owner > "My labor guides bug out after each payment and not all cars I work on are in system" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636807) JD James D. Owner > "I like that they offered a hands-on demo of the administrative side for prospective customers to explore. " [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6857641) NS Nick S. Owner > "I would like to see a more streamlined website. When trying to navigate the website, it throws the screen all over the place." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6648579) MS Mohanan S. Director > "Having web and mobile access gets us to input data easy." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6856464) FC Frank C. owner > "can be a bit glitchy at times and not the easiest to move around in" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772046) JRD Jason Robert D. Owner > "Parts tech built in, ease of use the functionality of being able to Ed parcheck and square and your abilities to have Carfax built in for..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6344252) JS Jamie S. Owner > "The job cards are a bit difficult to understand and work, causing us to use invoices and estimates only. If we SMS a customer on the system..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4937908) MV Maggie V. Owner > "ARI allows us to organize customer information and access it seamlessly." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6354869) CM Charles M. Owner > "The email invoice option is dated and doesn’t work properly." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6639213) DW Danny W. Owner > "I've been using this product for months now and I like the way that it keeps everything organized for you it automatically makes tables with..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6159960) JV Johnathon V. Mechanic > "Subscription cost was to much and im cant take old employees off the clock" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6773047) FM Frederick M. Managing Director > "The ARI team constantly upgrades and patches the software as well as introduceing new features." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772286) TE Tarik E. Operations Manager > "Invoice templates are not as customisable as they should be" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6328528) WZ Wally Z. Ceo > "i like ari for its simplicity, affordable pricing, and good customer service." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7092304) FS Felipe S. owner > "not being able to drag and rearrange job cards" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342834) JV Julian V. Owner > "I like it a lot i wish the pay structure supported small businesses with lower pricing for only 2 or 3 clients." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6653264) ER Eduardo R. Mechanic > "I never got the Obd reader to work on my Apple iPad or android tablet." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6343019) CG Chancey G. Office Manager > "It covers every aspect of business and integrates it all in one simple to use app." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6856493) PB Pierre B. Mechanic > "when transfering the amount of invoice in quickbook, the amount does not transfer correctly since it does not seem to recognize the tax..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6135195) DL Dakota L. Owner CEO > "A+ 5-Star, great software design, and being able to implement with so many different outside 3rd Party software's helps a ton." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342593) ZC Zan C. owner > "The invoice tempkates became very difficult to edit when they used to be easy." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342851) Javar F. owner > "I like ari because it helps me keep up with my customers and they get a copy of the repairs I do." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6344112) GH George H. Auto technician > "Takes some learning to use the software, also having trouble listing myself as a technician on invoice" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6644159) DLR Devin Lee R. Electrical > "What honestly helps me the most is the ability to send my clients a estimated cost and also allows me to bill them so I can get paid." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4948972) Jacob L. Owner > "I haven't used it enough to be able to acknowledge any of the cons I can say that I have tried to do this review now three times and it's..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4857120) WN Wrex N. Owner > "Not only is it inexpensive, but it’s beginner, friendly, well still offering a lot of functionality." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772104) SB Scott B. Owner > "Sometimes tough to know where to type on the mobile app." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6333996) FC Frank C. owner > "it has helped organize and streamline the services we offer. " [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772046) BB Brandon B. Owner > "Not very good instructions on how to use." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6777746) CM Christopher M. Owner Operator > "My customer representative is always available even when I did not even know I needed him which is awesome." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772962) BJ Barbar J. Owner > "Inventory/selection didn't list everything i needed." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636705) LL Lance L. Director > "I am happy with the overall package. Once the complaints i have lodged are attended to, the software program can become a 10/10 rating from..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342585) TZ Taylor Z. Owner > "Can only discount whole invoice" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342515) JO Joell O. Owner > "It has everything we need as a smaller shop with a GREAT price tag!" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772085) DR Dean R. tech > "interface was slow to respond every time i used it" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6640144) VR Vinnie R. Owner > "I could not do auto repair without it and customers are impressed with how professional it makes everything look." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6343031) PGV Pala Ganesh V. DIRECTOR > "There are some features that we are unable to use here in Malaysia namely the VIN lookup and diagnostics." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4938845) DL David L. Owner > "I have been in the Buisness from tech to shop manager service writer and parts now a Buisness owner and this is a very well thought out..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6778746) JA James A. Owner > "The cost of ARI is very expensive for small shops" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6344447) JA Jesus A. Ceo > "I have been using Ari now from the moment it was added to the App Store I’m grandfather in and the cost is extremely important in a small..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342868) JE Jesse E. Owner > "A little difficult to learn way around the app" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6531304) NR Noah R. Owner Technician > "It was a bit slow for me to get started but once I put some time into getting the program set up and fine tuned I have been reaping the..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636611) CS Carlos S. Shop Manager > "Logins are weird but nothing that would change my mind" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6324543) MF Ming F. Auto tech > "Easy to use, monthly fee is decent, CARFAX is auto search and upload, photo feature is great too" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636522) MH Michael H. Owner > "It’s difficult to use for me. " [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7012123) DF David F. Owner > "Very easy step by step process and kept my customers informed on exactly what was going on." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7011114) BR Brian R. Automotive technician > "The software will randomly duplicate items on the estimate/invoice so you have to be careful and double check the work so you don't look..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4371748) GN Garikai N. Vehicle technian > "It is the best in it's businesses performance and extra mile experience" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772249) BB Brandon B. Owner > "Cost is to high." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6777746) [View Reviews](https://www.capterra.com/p/201737/ARI/reviews/) JP Jesse P. Na > "Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272) TW Taylor W. Accounting > "We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084) TW Taylor W. Accounting > "I like how the accounts payable is set up and the payment process works." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084) JP Jesse P. Na > "It also seems to be a really big app that make my computer slow at times" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272) BM Brandon M. Associate Manager > "Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6443687) AL Alejandro L. Fleet Manager > "It gets a bit expensive for our small business." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6664018) TJ Tara J. Maintenance Shop Admin > "A simple screen layout makes it easy to navigate through the system to access information." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6678594) JM Jaqlyn M. HR and Operations Manager > "It works with third party software to bridge some of the features it lacks; however, having two different software is..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) JM Jaqlyn M. HR and Operations Manager > "It's easy to use and effective, but making it an all-in-one software that features communication/texting, more..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) DP Don P. Owner > "I do not like to have the caps lock on all the time and I would really prefer to be able to see on the invoice when..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489) SN Sarah N. Cfo > "I love how easy it is to look up parts and order them .and how reasonable they are.great customer service" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6380277) EP Erin P. Office Manager / Service Advisor > "I can't copy and paste information when sending a email. When ever I'm composing the email. If I get interrupted, it won't..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191) RH Robert H. Owner > "I like the integration with ordering parts from the Napa store and the way it puts those parts directly into the repair..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552362) TG Toby G. owner > "tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936) DP Don P. Owner > "I like being able to check the parts at the NAPA store, I also like the capability to look up the times for the labor..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489) DB Dominic B. owner > "sometimes when running updates it loses things and i have to call support to get them back" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4981220) JM Jaqlyn M. HR and Operations Manager > "The pricing is great, and I think it's a good starting point for any new shops or those who aren't tech savvy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) MV Melissa V. Business Manager > "There are some issues with the labor costs that have not been able to be fixed and it has added an additional step to my..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536189) RC Roxann C. bookkeepr > "It is nice we can reprint an invoice for a customer for warranty purposes if they don't hve heirs." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) LY Lamar Y. owner > "however if they previously had a balance from the former shop it doesn't calculate the right amount owed. definitely..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563388) KC Kathleen C. Owner > "NAPA TRACS is an easy-to-use shop management software that is simple to train new staff members on and has detailed..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556638) MV Michael V. Office Manager > "Allow a client to kick another client out of an appointment, or don't have an appointment also lock the work order." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554416) PH Peggy H. Office Manager > "It has a few glitches as does everything but overall It does what I need it to do and I keep finding new stuff the more I..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556661) ML Mary L. CFO > "They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552463) JM Jaqlyn M. HR and Operations Manager > "All of the features that TRACS does offer, it does well." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) AS Andrea S. office manager > "Repair Link is weird, can't transfer cart a lot of the time without having to close out Tracs and reopen." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552494) MB Marisa B. Service Advisor > "We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3487341) JG Jesse G. OWNER > "I can do it the same day, but after one day, I have to call in and spend 20 min on the phone with tech support to add..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554320) MO Mazin O. Owner > "Euro year of increase my business with using NAPA TRACS and the reporting that it offers" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4030334) JC Jim C. President > "Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159) JS John S. owner > "I really like vin decoder to save me from typing vin in manually" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556958) AS Amarjit S. owner > "need tesla vin also tire company NTW does not work and if i put manual parts cost mark up does not work" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562939) MC Missy C. Owner > "My work orders and invoices look more modern, professional." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561525) WP William P. PRESIDENT > "should be able to do it by itself during the night. if I make a mistake on an invoice I cannot go back to a work order to..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556842) TG Toby G. owner > "over all I do like tracs and plan to continue using it however I do feel that the program could be improved if some of the..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936) AK Allen K. OWNER > "Sometime times when you have a existing vehicle in the system and you need to go to prolink it can't find the vehicle." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545) AC Amy C. MGR > "Being able to undo an invoice is a great add as well." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542156) DD Daniel D. OWNER > "Tracs often times drops orders and doesn't transmit them although it says ordered leaving us without parts." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556549) SG Shelley G. Office Manager > "My favorite feature about this software is the profitability worksheet. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541192) TH TIm H. Parts Manager > "We have input some request on the old system, but you pretty much ignored us on that at the time and pretty much ignored..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703) LW Liz W. Bookkeeper > "I love that it’s all encompassed all the ordering parts and labor rates on one easy to use platform." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539403) TF Tim F. owner > "i don't use the accounting features and would prefer the payment of invoices was not on the system" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554698) SM Shari M. manager > "I like the access to look up parts in one area." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901) AK Allen K. OWNER > "Sometimes it wont even connect to prolink or any of the other tabs it just sits there and spins." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545) JW Joe W. Management > "The ease of use and the price point of the product" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6001741) RV Ronald V. Owner > "It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537121) KB Kelly B. President > "Most features have the same functionality so the learning curve is very small" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465) DM David M. owner > "Napa seldom fixes issues that the daily user has problems with , lots of empty promises , they only seem to care about the..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554582) EP Eric P. Owner > "Great integrated labor and parts ordering." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552385) MB Marisa B. Service Advisor > "I also hate that the RO numbers do not come up when you order from anyone except Napa." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3487341) CM Carson M. owner > "The ease of making estimates using Napa parts and Mitchel labor is fast and easy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082) BW Bill W. MANAGER > "No spell check and having to put mileage in 4 times" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3553065) RC Roxann C. bookkeepr > "The invoices are very easy to read and are some what adaptable to each shop's circumstances." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) DL Daniel L. President > "TRACS should be able to fix their "Memory Leaks" issues. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542316) LS Lisa S. VP > "A very good tool, wish I had more time to use other features of it but with running the business and having employees" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552718) VR Verified Reviewer Office Manager > "RepairLink doesn't support Heavy Duty through Tracs." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536708) SM Shari M. manager > "I like that they transfer most of the time to the job ticket. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901) EP Erin P. Office Manager / Service Advisor > "It doesn't allow me to copy my progress either." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191) KG Krystle G. Office Mgr > "We would like to see improvements made to the accounting/reporting side of things in the future." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552819) BM Brian M. Owner > "Vehicle color picks are miss spelled and confusing" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564446) PD Pete D. Owner > "I use the invoicing portion the most and that works fine." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564386) JC Jim C. President > "No way of adding "industry" related words to the dictionary." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159) JDA Jeff Denise A. OWNER > "I love the Enterprise reports to see where our money is going." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565421) CM Carson M. owner > "Using parts suppliers other than Napa can be less intuative." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082) KB Kelly B. President > "The compatibility across legacy to enterprise is terrific." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465) TH TIm H. Parts Manager > "I emailed several complaints to I guess if you want to call the sales reps they do not reply." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703) DR Danelle R. OWNER/ SERVICE WRITER > "It makes my job of making estimates easy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563790) ML Mark L. Owner > "The parts/PO requirement is extremely clunky and time consuming." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536143) JB Jason B. OWNER > "i like it better than pen and paper. and trac is just a bit easier than using paper" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536043) CP Charlie P. Shop Owner > "The ability to login from the road and work up a quote or run reports is hampered by the server based application. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3046857) CD Chris D. GSE manager > "the whole process is easy to use and the history of work performed and parts used is great." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3845747) BC Bryan C. MANAGER > "prolink not integrating with all of the vehicles" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565177) DF Dirk F. Owner > "Had an employee start and took to the software immediately since it is very user friendly." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554160) KH Karen H. owner > "Nothing!!! If my computer goes down i am lost with my napa tracs" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561953) DJ Don J. owner > "The fairly consistent usage from legacy to enterprise is good. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562888) CG Charles G. OWNER > "Never update very simple system does not keep up with the times." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539360) RH Ryan H. owner > "i like the ability to send and invoice work orders estimates and invoices on the fly with ease of access being able to..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#SoftwareAdvice___2604563) RC Roxann C. bookkeepr > "No one has really been able to help me set up labels under the new system." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) RS Randal S. Owner > "Overall Tracs has been working out well for us as a new business with much learning still to do." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536174) BK BARBart K. OWNER > "Sometimes WE HAVE TROUBLE WITH THE LABOR OPTIONS AND HAVE THOUGHT ABOUT GOING TO ALLDATA" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561767) [View Reviews](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) ## User interface 4.63 (600) 4.21 (258) ### Features ARI Top features 42/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/201737/ARI/#features) NAPA TRACS 39/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/61551/NAPA-TRACS/#features) ### Recognition No recognitions have been awarded to ARI No recognitions have been awarded to NAPA TRACS ### Deployment & support ARI Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos NAPA TRACS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ARI - By uMob - Located in United States - Founded in 2019 NAPA TRACS - By NAPA Auto Parts - Located in United States - Founded in 1928 ## 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