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NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities.
Dealerships of all sizes who need more transparency into their dealership operations to increase inventory turn and make more money.
We are a growing company and with that comes with growing pains. Tracs has been great in helping us grow our company and looking into the features we need for the future.
No one want's to listen to our problems or resolve those problems. I emailed several complaints to I guess if you want to call the sales reps they do not reply.
I have always had a great experience with NAPA TRACS. The installation, updates, technical support, and feature enhancements are all easy to comprehend and their online training is awesome.
I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.
Previously we had used AllData Manage and it could not look up vins or license plates and we love that we can do that through this program. The customer service is fantastic.
VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.
Overall it is easy to use and the outside help if needed is happy to help.
Having used another system for years it was very hard to use. Hitting "history" won't get you what you expect and so on.
Highly recommend this , we have had it for less than a month and it has already helped significantly in processes taking time away in a good way to put time elsewhere.
Very disappointed in how many errors we have had to report and get fixed.
Our favorite feature of Carketa is the reconditioning tool tracking ability - the abilty to see where any of our dealership's vehicles are at any one particular time in the recon process.
The only inconvenience I've ran into is the necessity to have to email reps to get more stickers, is there a auto-delivery system.
Easy to implement and my customers love the reports.
Another benefit for us is being able to compare metrics between stores which was not possible before. This allows us to properly optimize inventory flow and identify inefficiencies for each store.
NAPA TRACS
Top FeaturesCarketa
NAPA TRACS
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Carketa
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