# Compare NAPA TRACS vs AutoLeap 2026 | Capterra > Unsure of what to choose? Check Capterra to compare AutoLeap and NAPA TRACS based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/61551-216500/NAPA-TRACS-vs-Autoleap --- # AutoLeap vs NAPA TRACS Features and Cost Comparison Last updated May 22nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: AutoLeapNAPA TRACS2/4 selected [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) [## AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting Price $179.00/month Value-for-Money 4.7 Functionality 4.8 Ease of Use 4.7 Customer Service 4.9 Reviews Sentiment Based on [744 reviews](#user-reviews) Positive 723 Neutral 9 Negative 12 [## NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting Price $109.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.1 Customer Service 4.4 Reviews Sentiment JP AP Based on [261 reviews](#user-reviews) Positive 211 Neutral 34 Negative 16 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Auto Repair Software Best performer 41 / 45 Only AutoLeap - Communication Management - Marketing Management 39 / 45 User satisfaction User satisfaction 4.8 User reviews[744](https://www.capterra.com/p/216500/Autoleap/reviews/) Ease of use 4.7 Functionality 4.8 Value for money 4.7 Customer support 4.9 User satisfaction 4.2 User reviews[261](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.2 Customer support 4.4 Price starts from Price starts from $179Flat Rate, Per Month - Free version - Free trial Price starts from $109Flat Rate, Per Month - Free version - Free trial Best for Best for Designed for auto repair shops, specialty shops, tire shops, multi-location operations, and franchises in the US and Canada, the tool helps businesses streamline their daily operations and tasks. Best for NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities. ## User reviews Pros & cons AK Andrea K. Owner - Administrator > "It streamlined communication with SMS marketing and reminders, improved customer retention, and made organizing schedules, estimates, and invoices..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6770853) Shawn G. Director > "The most egregious part of all this is that Autoleap locks you into annual agreements with 60 day notice periods, so by the time you realize the software..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___7090842) PS Pawan S. Controller > "From appointment scheduling and digital vehicle inspections to invoicing and customer communication, AutoLeap offers an all-in-one solution that simplifies..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6775700) WJ Wyatt J. Owner > "Also no ability to bulk import parts on our own made it a huge pain to upload our large library of products and maintain accuracy of it." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___7067364) AI Alexander I. Owner > "exact fit for my repair shop fit, parts ordering integration with QuickBooks, and unlimited support at the high professional level" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6467568) AP ALISSA P. AGENT > "There are occasional bugs and slowdowns, especially when things get busy." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___7141520) Pooya B. SERVICE ADVISOR AND MANAGER > "Its user-friendly interface makes tasks like scheduling, invoicing, and customer tracking easy to handle, with all essential features conveniently in one..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6636019) Shawn G. Director > "Autoleap does not have any technician efficiency tools/ information available. " [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___7090842) Shawn G. Director > "The bump in profitability has definitely more than covered their monthly subscription that I'm still paying despite not using the software." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___7090842) AS Adam S. Owner > "The techs can not access the shop calendar. When I asked Autoleap about this, they gave me a scenario where you set the tech up as an advisor." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6798216) JY Jacob Y. Owner > "AutoLeap is a very well organized auto repair software that gets everything in one place so you don't have to waste time between different softwares, I am a..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6690231) CB COLLIN B. Owner > "they apparently fixed this issue but it is still present. When i tried to leave, they told me my contract automatically renewed (without my approval or..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6613880) SW Shannon W. Owner > "AutoLeap provides a great parts ordering experience which makes it very easy to compare parts pricing and add them back onto your estimate." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6443093) Shawn G. Director > "Then suddenly they stopped sending the monthly reports - but the issue was never fixed. " [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___7090842) RD Robert D. Manager > "Was able to merge our Alldata customer database and repair history to autoleap for easy lookup" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6618970) HL Holly L. Admin > "Some of our parts supplies cannot integrate with the system or nextpart/parts tech, not totally an autoleap issue though." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6311891) AB Al B. Owner Proprietor > "Fortunately we were using the software as we went thru the orientation, so we organically had questions and were working through discovering more functions..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6313869) DD David D. Owner > "We have had problems with over 50% of our messages not going through to customers (autoleap is blaming it on customers spam blockers)." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6642315) HL Holly L. Admin > "The tech app allows the technicians to spend more time working on vehicles and les on admin duties." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6311891) Shawn G. Director > "The implementation of the features is pretty terrible compared to competitors." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___7090842) BM Blake M. Owner > "We were up and running using AutoLeap in our shop within 2 weeks and have already seen a dramatic increase in efficiency and profitability." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6361701) LF Logan F. Service Advisor > "The parts selection page is extremely sluggish, and in stock parts are way to time costly to put in the system." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6359874) WJ Wyatt J. Owner > "Their profitability by service view was a nice feature." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___7067364) AS Adam S. Owner > "The customer service is lacking as well, I sent multiple emails with concerns and problems with most answers being - 'not possible' or 'our team is working..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6798216) TV TODD V. owner > "It saves all my customer data, which allows me to easily communicate with them." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6506816) CB COLLIN B. Owner > "It doesn't bode well for a company when they feel the need to hold you into a contract to get you to stay and pay them money. " [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6613880) JH John H. President > "Bringing the processes of scheduling, estimating to invoicing into a more streamlined process." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6456759) CB COLLIN B. Owner > "Often inspections would come back incomplete and we would lose all data and details of the inspection." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6613880) JM Jaqlyn M. Operations Manager > "There are things that make a lot more sense than our previous software like having the ability for customers to defer services and having record of what..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___4982778) JW Jair W. owner > "The vehical look up gets confused. When adding the vin or plate number it comes back with the wrong vehical or year" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6344532) LS Luis S. Business Owner > "It brings a level of professionalism that attracts new customers, and provides customer experience that makes them feel we are at the top of our industry,..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6187708) WK Wisam K. Store Manager > "When putting customers in the system have to have info so hard to make estimate just on the go." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6641475) Reed R. Owner > "Using AutoLeaps marketing essentials in combination with AutoLeap allows us to have a smooth and seamless customer online scheduling experience. " [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___5094888) AS Adam S. Owner > "I have used Autoleap for 3 months, decided at 2 months (high stress from advisors and techs) that is was not right for our shop." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6798216) JT Jeff T. General Manager > "I love that the CRM is integrated into the shop management system with easy access to customer reviews (internal and Google) but the CRM is actually so..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6260265) KH Kirstin H. Service Admin > "That we cannot search for a vehicle by VIN after it the work order has been created, we have only been able to search by customer name or by a specific car..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___5091678) AB Al B. Owner Proprietor > "Autoleap has all the data saved and easily accessed to organize the entire workflow." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6313869) HP Hunter P. Automotive technician > "Sometimes it seems like when I press the back button, I have to press it a ton of times before I’m back to where I’m trying to get" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6488862) MD Michael D. Owner > "The features, out of the variety of items our Team likes, that most stood out so far is the carmax and motor functionality to quickly estimate work and send..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___4905839) KC Kaitlyn C. Service Advisor > "The system will duplicate customers if capitalization is different." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6360238) BP Brandon P. Owner/President > "AutoLeap was able to take all of my existing labor and parts from our Quickbooks account and have it setup and ready to go in the AutoLeap software." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___4870652) CM Courtney M. Owner > "US exchange rate for my Canadian business is a bummer, but we are still finding value in the platform." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6362155) JM Jacob M. Mechanic > "I'm still in the implementation stage but it's already helping me organize my invoices and records better." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6562648) JP Jake P. store manager > "tested internet and found no problems , so confirmed that at times it is running slow and lagging." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6515560) RB RANDY B. GENERAL MANAGER > "AUTO LEAP DOES AN EXCELLENT JOB OF PULLING TOGETHER THE TECHNOLOGY NEEDS OF THE AUTOMOTIVE REPAIR SHOP." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6598258) RH Ray H. Advisor > "The tire portion takes way to long to navigate, looking up prior history is not great." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6499187) Pooya B. SERVICE ADVISOR AND MANAGER > "AutoLeap is a modern and intuitive software for managing automotive shops." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6636019) AB Aaron B. Owner > "We are a mobile company and holding the tablet and the customers card in one hand while typing the credit card information with the other hand has proven to..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___4886136) BS Belal S. Service Manager > "I liked how everything is organised with the system and terminals they offer can integrate with Autoleap." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6531118) JW Jolisa W. co owner-manager > "The initial process is a little bit tedious and kind of a long process, however there is so much help along the way, and I can see why they broke it up this..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6509778) TF Trevor F. admin > "Autoleap simplifies keeping track of jobs and Help is only a click away." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6341799) JT Jeff T. General Manager > "The reporting features are limited. Once an invoice is completed there is no way to make changes to it such as correcting a technician or a cost of a part." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6260265) AM Abdy M. Owner > "Easy to go thru the whole system, also I love the customer interactions thru the system, messages, appointments approvals, etc." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6683372) DD David D. Owner > "Key features that are meant to make the software more useful do not function as intended." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6642315) PS Pawan S. Controller > "AutoLeap is a modern solution built with auto repair businesses in mind." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6775700) BG Brian G. Owner > "THAT I DIDN'T GET IT AUTOLEAP SOONER WHEN I WAS SHOPPING AROUND FOR A NEW INVOICING PROGRAM" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6462369) SR Sharon R. Service Manager > "We have reduced our paper usage with this feature and its fantastic because it keeps all the signed documents organized within the order for easy access." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6019490) AS Adam S. Owner > "They are a money grab contact software and will put the carrot out in front of you." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6798216) EC Ebem C. CEO > "What I Like most about AutoLeap it's built for both basic and advanced shop needs." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6497023) ET Eryn T. Service Writer > "Not being able to look up tire inventory." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6382613) DK Diako K. Owner Operator > "How easy it is to go from making an appointment to ordering the parts directly from the same page to sending reminders." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6687202) JJ Justin J. Owner > "I have had parts disappear from ROs and then they don't get paid for. " [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6803939) EA Evan A. Owner > "User friendly, very well laid out, excellent reporting feature, parts ordering feature, WIRING DIAGRAMS!!!" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6511615) BJ Bob J. Business Owner > "Information from my old system could not be transferred" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6462521) CH Crystal H. Secretary, service writer > "I like how everything is combined in one spot for ordering parts." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6570516) JS Jodi S. Coordinator > "The software on mobile has not been optimised." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6483947) JE Jessica E. COO > "everything all in one place - helps me to streamline all opeations" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6490175) JJ Justin J. Owner > "I have lost an extreme amount of money to so called "glitches" in the system. " [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6803939) MA Maria A. OWNER > "what i like most about this program is the efficiency of the program, managing, scheduling, and invoicing all in one place." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___4856534) AF Antonio F. Managing Partner > "Not able to test the software before signing a yearly contract" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6543603) JZ Jason Z. Owner > "It has been very simple to navigate and learn the process, great with our customer communication and time saving." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6332342) EL Elias L. Service Advisor > "As a service advisor, I cannot load pictures like the techs." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6445468) MC Missy C. Office Manager > "Very easy to implement, as AutoLeap customer service was fantastic and helped us every step of the way ... from day one to going live and beyond, making..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6419151) SO Stephanie O. office manager > "having to manually input every single new part when I'm trying to create a new service (mostly an issue because QBO didn't have these line items already)" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6039023) AM Ashden M. Owner > "Very helpful support staff, and advanced tracking on RO's." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6609907) WD Wyatt D. Owner/Operator > "I miss the supplier specific tabs for ordering...parts tech is nice, but daily I have to manual entry parts that my local suppliers have the aren't coming..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___5084531) BP Brian P. Shop Manager > "I like being able to track everything and seeing mechanic efficiency is great!" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6361726) DS Dru S. Partner > "The basics are available, but some vehicles are lacking" [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6652222) Adrienne G. Owner, Bookkeeper > "It offers so many features for management on the shop side and it integrates so seamlessly with Quickbooks Online." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___6173853) SL Sebastian L. Gm > "My phone their support they were no help they say they pulled from motors database like everybody else does. But Identifix pulls parts and labor from motor..." [See full review](https://www.capterra.com/p/216500/Autoleap/#Capterra___4887987) [View Reviews](https://www.capterra.com/p/216500/Autoleap/reviews/) JP Jesse P. Na > "Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272) TW Taylor W. Accounting > "We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084) AP ALISSA P. AGENT > "It’s a reliable system for managing shop operations and keeping everything organized, though there’s room for improvement..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7137117) AP ALISSA P. AGENT > "Some features aren’t as intuitive as they could be, and it can take time for new users to get comfortable." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7137117) BL Brooks L. Mechanic > "I don’t have a lot of extra time to research things and didn’t have to do that with Napa tracs, it was so fast and self..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7130391) JP Jesse P. Na > "It also seems to be a really big app that make my computer slow at times" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272) BM Brandon M. Associate Manager > "Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6443687) ST Starre T. Assistant > "Very slow response time." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7129922) TW Taylor W. Accounting > "I like how the accounts payable is set up and the payment process works." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084) AL Alejandro L. Fleet Manager > "It gets a bit expensive for our small business." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6664018) ST Starre T. Assistant > "Not bad. If it was faster it would be more effective in day to day ." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7129922) JM Jaqlyn M. Operations Manager > "It works with third party software to bridge some of the features it lacks; however, having two different software is..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) TJ Tara J. Maintenance Shop Admin > "A simple screen layout makes it easy to navigate through the system to access information." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6678594) DP Don P. Owner > "I do not like to have the caps lock on all the time and I would really prefer to be able to see on the invoice when..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489) JM Jaqlyn M. Operations Manager > "It's easy to use and effective, but making it an all-in-one software that features communication/texting, more..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) EP Erin P. Office Manager / Service Advisor > "I can't copy and paste information when sending a email. When ever I'm composing the email. If I get interrupted, it..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191) SN Sarah N. Cfo > "I love how easy it is to look up parts and order them .and how reasonable they are.great customer service" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6380277) TG Toby G. owner > "tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936) RH Robert H. Owner > "I like the integration with ordering parts from the Napa store and the way it puts those parts directly into the repair..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552362) DB Dominic B. owner > "sometimes when running updates it loses things and i have to call support to get them back" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4981220) DP Don P. Owner > "I like being able to check the parts at the NAPA store, I also like the capability to look up the times for the labor..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489) MV Melissa V. Business Manager > "There are some issues with the labor costs that have not been able to be fixed and it has added an additional step to my..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536189) JM Jaqlyn M. Operations Manager > "The pricing is great, and I think it's a good starting point for any new shops or those who aren't tech savvy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) LY Lamar Y. owner > "however if they previously had a balance from the former shop it doesn't calculate the right amount owed. definitely..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563388) RC Roxann C. bookkeepr > "It is nice we can reprint an invoice for a customer for warranty purposes if they don't hve heirs." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) MV Michael V. Office Manager > "Allow a client to kick another client out of an appointment, or don't have an appointment also lock the work order." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554416) KC Kathleen C. Owner > "NAPA TRACS is an easy-to-use shop management software that is simple to train new staff members on and has detailed..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556638) ML Mary L. CFO > "They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552463) PH Peggy H. Office Manager > "It has a few glitches as does everything but overall It does what I need it to do and I keep finding new stuff the more I..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556661) AS Andrea S. office manager > "Repair Link is weird, can't transfer cart a lot of the time without having to close out Tracs and reopen." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552494) JM Jaqlyn M. Operations Manager > "All of the features that TRACS does offer, it does well." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) JG Jesse G. OWNER > "I can do it the same day, but after one day, I have to call in and spend 20 min on the phone with tech support to add..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554320) MO Mazin O. Owner > "Euro year of increase my business with using NAPA TRACS and the reporting that it offers" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4030334) JC Jim C. President > "Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159) JS John S. owner > "I really like vin decoder to save me from typing vin in manually" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556958) AS Amarjit S. owner > "need tesla vin also tire company NTW does not work and if i put manual parts cost mark up does not work" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562939) MC Missy C. Owner > "My work orders and invoices look more modern, professional." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561525) WP William P. PRESIDENT > "should be able to do it by itself during the night. if I make a mistake on an invoice I cannot go back to a work order to..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556842) TG Toby G. owner > "over all I do like tracs and plan to continue using it however I do feel that the program could be improved if some of..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936) AK Allen K. OWNER > "Sometime times when you have a existing vehicle in the system and you need to go to prolink it can't find the vehicle." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545) AC Amy C. MGR > "Being able to undo an invoice is a great add as well." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542156) DD Daniel D. OWNER > "Tracs often times drops orders and doesn't transmit them although it says ordered leaving us without parts." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556549) SG Shelley G. Office Manager > "My favorite feature about this software is the profitability worksheet. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541192) TH TIm H. Parts Manager > "We have input some request on the old system, but you pretty much ignored us on that at the time and pretty much ignored..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703) LW Liz W. Bookkeeper > "I love that it’s all encompassed all the ordering parts and labor rates on one easy to use platform." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539403) TF Tim F. owner > "i don't use the accounting features and would prefer the payment of invoices was not on the system" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554698) SM Shari M. manager > "I like the access to look up parts in one area." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901) AK Allen K. OWNER > "Sometimes it wont even connect to prolink or any of the other tabs it just sits there and spins." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545) JW Joe W. Management > "The ease of use and the price point of the product" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6001741) RV Ronald V. Owner > "It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537121) KB Kelly B. President > "Most features have the same functionality so the learning curve is very small" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465) DM David M. owner > "Napa seldom fixes issues that the daily user has problems with , lots of empty promises , they only seem to care about..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554582) EP Eric P. Owner > "Great integrated labor and parts ordering." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552385) BW Bill W. MANAGER > "No spell check and having to put mileage in 4 times" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3553065) CM Carson M. owner > "The ease of making estimates using Napa parts and Mitchel labor is fast and easy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082) DL Daniel L. President > "TRACS should be able to fix their "Memory Leaks" issues. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542316) RC Roxann C. bookkeepr > "The invoices are very easy to read and are some what adaptable to each shop's circumstances." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) VR Verified Reviewer Office Manager > "RepairLink doesn't support Heavy Duty through Tracs." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536708) LS Lisa S. VP > "A very good tool, wish I had more time to use other features of it but with running the business and having employees" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552718) EP Erin P. Office Manager / Service Advisor > "It doesn't allow me to copy my progress either." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191) SM Shari M. manager > "I like that they transfer most of the time to the job ticket. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901) BM Brian M. Owner > "Vehicle color picks are miss spelled and confusing" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564446) KG Krystle G. Office Mgr > "We would like to see improvements made to the accounting/reporting side of things in the future." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552819) JC Jim C. President > "No way of adding "industry" related words to the dictionary." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159) PD Pete D. Owner > "I use the invoicing portion the most and that works fine." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564386) CM Carson M. owner > "Using parts suppliers other than Napa can be less intuative." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082) JDA Jeff Denise A. OWNER > "I love the Enterprise reports to see where our money is going." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565421) TH TIm H. Parts Manager > "I emailed several complaints to I guess if you want to call the sales reps they do not reply." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703) KB Kelly B. President > "The compatibility across legacy to enterprise is terrific." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465) ML Mark L. Owner > "The parts/PO requirement is extremely clunky and time consuming." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536143) DR Danelle R. OWNER/ SERVICE WRITER > "It makes my job of making estimates easy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563790) CP Charlie P. Shop Owner > "The ability to login from the road and work up a quote or run reports is hampered by the server based application. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3046857) JB Jason B. OWNER > "i like it better than pen and paper. and trac is just a bit easier than using paper" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536043) BC Bryan C. MANAGER > "prolink not integrating with all of the vehicles" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565177) CD Chris D. GSE manager > "the whole process is easy to use and the history of work performed and parts used is great." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3845747) KH Karen H. owner > "Nothing!!! If my computer goes down i am lost with my napa tracs" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561953) DF Dirk F. Owner > "Had an employee start and took to the software immediately since it is very user friendly." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554160) CG Charles G. OWNER > "Never update very simple system does not keep up with the times." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539360) DJ Don J. owner > "The fairly consistent usage from legacy to enterprise is good. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562888) RC Roxann C. bookkeepr > "No one has really been able to help me set up labels under the new system." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) [View Reviews](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) ## User interface 4.84 (744) 4.21 (261) ### Features AutoLeap Top features 41/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/216500/Autoleap/#features) NAPA TRACS 39/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/61551/NAPA-TRACS/#features) ### Recognition AutoLeap is recognized as a top-rated tool in 1 Capterra Shortlist reports Best Value Auto RepairSoftware (2024)  Best Value Auto RepairSoftware (2022)  NAPA TRACS is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support AutoLeap Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos NAPA TRACS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details AutoLeap - By AutoLeap - Located in Canada - Founded in NAPA TRACS - By NAPA Auto Parts - Located in United States - Founded in 1928 ## 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