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NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities.
Web-based tool for automotive maintenance and repair shops that helps with VIN decoding, service history, spell checking, custom logo, email and estimates.
We are a growing company and with that comes with growing pains. Tracs has been great in helping us grow our company and looking into the features we need for the future.
No one want's to listen to our problems or resolve those problems. I emailed several complaints to I guess if you want to call the sales reps they do not reply.
I have always had a great experience with NAPA TRACS. The installation, updates, technical support, and feature enhancements are all easy to comprehend and their online training is awesome.
I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.
Previously we had used AllData Manage and it could not look up vins or license plates and we love that we can do that through this program. The customer service is fantastic.
VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.
Overall it is easy to use and the outside help if needed is happy to help.
Having used another system for years it was very hard to use. Hitting "history" won't get you what you expect and so on.
I loved the entire friendly conversation that took place with them.
Loss of features over the years and when company sold i lost access to parts of program i had previously purchased from the original company.
Easy to use, keeps track off things like customer history, I've been using this program since 1994 dos version I've been thrue the windows growing pains with the program, and I still like it.
Lots of problems over the last 2 yrs. Final straw was it loops through their server every startup and they downgraded me from bookkeeper to companion, for no reason.
You can check out their website www.onlinetechrepairs.com or call them on 1-914-613-3786. Would definitely recommend this service to anyone who needs help fixing their computers.
Bought an upgrade that covered 3 quarters of invomax features. Company was sold and the new owners more or less told me too bad about my previous purchase and subsequent upgrade will not.
The presentation on the Web looks good and shows promise for the application.
We don't do anything different, use it, close down the computer for the day and restart, and yet, things magically disappear. When you call, they say it's our fault; user error.
NAPA TRACS
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NAPA TRACS
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