# Compare LiveChat vs LiveAgent 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveAgent and LiveChat based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent

---

# LiveAgent vs LiveChat Features and Cost Comparison

Last updated May 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveAgentLiveChat2/4 selected

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

Based on [1,780 reviews](#user-reviews)

Positive

1,725

Neutral

48

Negative

7

[## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [1,721 reviews](#user-reviews)

Positive

1,640

Neutral

62

Negative

19

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## Summary

* * *

Key features rated by users

Features selected based on 6,721 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

Single Sign On

4.9

Chat/Messaging

4.7

Real-Time Notifications

4.6

Real-Time Monitoring

5.0

Mobile Access

4.5

84%Fit

High performer

Feature ratings

Single Sign On

4.8

Chat/Messaging

4.7

Real-Time Notifications

4.6

Real-Time Monitoring

4.6

Mobile Access

4.6

User satisfaction

User satisfaction

4.7

User reviews[1,780](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.6

Customer support

4.7

User satisfaction

4.6

User reviews[1,721](https://www.capterra.com/p/62194/LiveChat/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

Best for

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

## User reviews

Pros & cons

Jacopo R.

CEO

> "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864)

RM

Robert M.

Support Engineer

> "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501)

SD

Seema D.

CRM

> "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331)

AP

Alyssa P.

VP of Customer Success

> "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517)

SD

Seema D.

CRM

> "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331)

PD

Praveen D.

Customer Support Manager

> "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714)

MA

Marykate A.

Management Assoicate

> "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284)

LD

Lukáš D.

CEO

> "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

AS

Anamika S.

Designing Head

> "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

KV

Kiruluta V.

sales representative

> "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses"

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278)

JC

Joanne C.

customer service supervisor

> "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360)

LD

Lukáš D.

CEO

> "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

MESHVKUMAR P.

IT Associate

> "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041)

RM

Robert M.

Support Engineer

> "The lack of native table editing functionality within the ticket response interface."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501)

JPM

Jean-Paul M.

Unit Manager

> "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166)

AT

Aryan T.

Business Development

> "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290)

FM

Francesco M.

CEO

> "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

VkJ

Vaibhav kant J.

Founder’s office

> "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237)

PD

Praveen D.

Customer Support Manager

> "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714)

VR

Verified Reviewer

Article assistant

> "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

AV

Aman V.

Product Manager

> "It helps us to manage support tickets, live chats, social media questions with our customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260)

BC

Bryan C.

Network Engineer

> "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737)

LD

Lukáš D.

CEO

> "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

AS

Anamika S.

Designing Head

> "The mobile app is boring and has Limited video conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

JM

Jordan M.

Sales Associate

> "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

EW

Evan W.

Member Services Manager

> "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take back over..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995)

SK

Sourabh K.

Operations Analyst

> "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796)

SG

Shivbhadrasinh G.

Co-Founder

> "During big sale events when ticket volume spikes, we've noticed some slight delays in loading."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705)

NS

Natalia S.

Salesforce Developer

> "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888)

SK

Sonu K.

Business Development Manager

> "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159)

VR

Verified Reviewer

Business Development Executive

> "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything together in..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746)

SP

Sona P.

CRM Manager

> "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

FM

Francesco M.

CEO

> "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

EM

Elliot M.

Field Service Engineer

> "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

VR

Verified Reviewer

Article assistant

> "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

NA

Noorul A.

Assistant Manager, Operations

> "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581)

Shivam A.

Business strategist

> "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821)

JA

Jaime A.

Director Comercial

> "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

IS

Ishant S.

Chief Marketing Officer.

> "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

TS

Tine S.

CEO

> "Too few function in basic package like more agents or call center."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846)

TT

Titus T.

Administrative Manager

> "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691)

MV

Monica V.

Operations and Administration Manager

> "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120)

IS

Ishant S.

Chief Marketing Officer.

> "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

BS

Beatricia S.

Sales Specialist

> "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095)

Cole W.

Director, Digital Marketing

> "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353)

ND

Noemi D.

Senior Financial Analyst

> "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072)

JM

Jordan M.

Sales Associate

> "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

LL

Lucas L.

Information Technology Manager

> "A functional limitation is the absence of an icon showing the number of unread messages."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625)

Pushkar D.

MIS Analysis

> "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

VR

Verified Reviewer

Account Executive

> "One thing I did not like much is that in the beginning it was a little difficult to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205)

FM

Francesco M.

CEO

> "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

NG

Nathan G.

Company Owner

> "The mobile app is also slightly clunky compared to the desktop version."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222)

Pushkar D.

MIS Analysis

> "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

AP

ASISH P.

Asst. Manger Sales

> "The instability of the platform from time to time the cases when it crashes or takes a long time to load."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565)

RK

Rohit K.

Product Manager

> "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

KL

Kinga L.

Sales Manager

> "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

SP

Sona P.

CRM Manager

> "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the database..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

JC

Joseph C.

Webmaster

> "Chat widget javascript payload drags down Pagespeed scores. "

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661)

OT

Ojeleye T.

Guest Service Agent

> "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436)

RK

Rohit K.

Product Manager

> "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

JA

Jaime A.

Director Comercial

> "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

MP

Maciej P.

Tech & Quality Assurance Specialist

> "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the waiting..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885)

SG

Shivbhadrasinh G.

Co-Founder

> "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705)

RR

Raffaele R.

Technical service

> "Not perfect handling of multiple ticket merge."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416)

KL

Kinga L.

Sales Manager

> "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

EM

Elliot M.

Field Service Engineer

> "This has a negative impact on the delegation of tasks within the support team."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

DVT

Dr. Vandana T.

DGM - Content Vertical

> "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351)

YN

Yvonne N.

Technical Staff

> "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394)

RK

Rohit K.

Product Manager

> "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

BZ

Brandon Z.

Founder

> "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081)

VR

Verified Reviewer

Article assistant

> "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

KC

Kathy C.

Associate Director IT

> "Introduce security risks if not properly secured."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

KC

Kathy C.

Associate Director IT

> "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

Danielle S.

Senior Director Marketing Business Development

> "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985)

AS

Ankit S.

Software Engineer

> "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit was too..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690)

MS

Marina S.

Customer Support Agent

> "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366)

MN

Marietta N.

Administrative Assistant

> "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385)

RP

Ram P.

Senior Customer Support Engineer

> "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905)

AS

Ahmed S.

Project Engineer

> "I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing efficiency."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751720)

CH

Chen H.

Designer

> "The user interface is not friendly, and I wouldn't say I like the style."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6450548)

[View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

CP

Colleen P.

Director of Programming

> "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Managing director

> "I paid for this live chat service for years and it has consistently failed to work properly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

VR

Verified Reviewer

Managing director

> "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

RE

Robert E.

Administration

> "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

CP

Colleen P.

Director of Programming

> "Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Managing director

> "The service disconnects without warning."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

CP

Colleen P.

Director of Programming

> "ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Founder

> "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132)

Mai M.

Managing Director

> "We're already integrating it with other apps we use to create a really curated experience for our clients."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7120545)

Priyanka S.

Marketing Associate

> "The mobile app experience can be a bit clunky at times."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

VR

Verified Reviewer

Digital Marketer

> "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549)

DB

Destiny B.

Bartender

> "It always updates at the wrong time, causing me to not receive messages"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237)

LT

Lisa T.

Onwer

> "Best mix or features, integrations, and automation for a website chat service."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

Priyanka S.

Marketing Associate

> "LiveChat can be expensive for smaller teams."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

Bill L.

Vice President of Sales and Operations

> "The automation and reporting features also save time and help track performance."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7135451)

RE

Robert E.

Administration

> "On top of that, their service is way overpriced for what they offer."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

MM

Mohammed M.

Project manager

> "Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7134794)

JM

Jazzmen M.

CEO

> "I hate that I can’t see more details about the person I’m chatting with."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720)

EG

Edgaras G.

Digital Marketing Specialist

> "It also offers specialized support, including a cloud based integration system for increased security in various areas."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760)

DP

Dhruvil P.

Software engineer

> "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

Brian S.

Director

> "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149)

AK

Abdullah K.

Software engineer

> "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270)

MD

Max D.

Night Audit

> "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313)

HA

Haroon A.

Lead officer

> "Sometime chatbot take too much time and response from the real person is late"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287)

MR

Mike R.

Manager of Customer Service and Training

> "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003)

RB

Rayees B.

Project manager

> "It gets hanged sometimes and gives blurred images."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053)

RO

Rose O.

Head of School

> "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091)

MP

Mattia P.

Head of Marketing and Communication

> "It costs a lot for poor quality service and support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495)

CP

Colleen P.

Director of Programming

> "LiveChat, ChatBot, and Helpdesk have been very beneficial for our team."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

DP

Dhruvil P.

Software engineer

> "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

Joseph H.

Executive Director

> "I really like the way it is added seamlessly into my websites."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7124184)

AJ

Aashish J.

CSM

> "Sometime their is lag in receiving chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696)

Shaunak P.

Senior Data Engineer

> "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788)

DP

Dhruvil P.

Software engineer

> "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

JM

Joanne M.

Manager

> "Quick and easiest software to use when you don’t have a live representative available on the phone."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726)

MN

Manix N.

webmaster

> "Live Chat monitors the movement of our customers all the time, something some customers don't like."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416)

VR

Verified Reviewer

Customer Engagement Specialist.

> "Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324)

VR

Verified Reviewer

We are here to help everyone quickly!

> "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594)

DH

Dmytro H.

CTO

> "Quick and effective support, even on Saturday evening."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696)

AA

Avner A.

Product manager

> "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

JS

Jasmin S.

Jasmin Safro

> "A lot of idiots use it .that's only reason I heat about love chat"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919)

LS

Lirim S.

Instrumentation and Automation PLSC

> "Thanks to the LiveChat option we are getting 5-star reviews for our customer service."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6327786)

Rachel B.

Director, Demand Generation

> "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637)

WB

Waren B.

Director

> "It has streamlined communications making engagement with clients simple and transparent."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356)

Kwandile Mabutho K.

Reviewer

> "It lowers image quality when service connection is bad"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "Customer support for 24/7 has enabled us to retain customers and attract leads."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

NEH

Nganje Evakisse H.

Invoicing clerk

> "At times the connection fails and disconnects the software"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092)

Niel Winston T.

Remotasks.com

> "When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6329464)

VR

Verified Reviewer

Marketing Specialist

> "This does not have many of the extra features and "slick" look of many of its competitors."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340)

Daniel C.

Principal, Commercial Growth Operations Leader

> "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506)

VR

Verified Reviewer

Founder

> "Pricing, it is too expensive when compared with new solutions that provided chat solutions"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687)

RE

Robert E.

Administration

> "You’re much better off using Zoho Chatbot, which provides far better value and customer support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

Dan J.

Owner

> "This can lead to frustration for both customers and support staff."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388)

JJ

Joyce J.

News Correspondent

> "This platform is a very useful tool because it has helped resolve issues with our customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591)

SN

Samuel N.

Manager

> "It's affected by poor network coverageLack of positive body feedback"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416)

AM

Andrew M.

Owner

> "Mobile support for both iOS and Android apps is another great aspect."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391)

SS

Susheel S.

Data Analyst

> "Data privacy feature is a major concern for me"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819)

VR

Verified Reviewer

Customer Engagement Specialist.

> "Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324)

MR

Marina R.

Paralegal

> "It can be hard to find the correct auto-response quickly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637)

Cihan K.

Technical Service Engineer EMEA

> "We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4838651)

MB

Mwesigwa B.

Content creator and an affiliate marketer

> "Some times responses are slow and you have to stand on for a while"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723)

VR

Verified Reviewer

Accounts assistant

> "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739)

BT

Bahar T.

Student

> "Sometimes it’s challenging to report problems to customers services"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967)

LT

Lisa T.

Onwer

> "smooth and easy so far."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

IJC

Irish Joy C.

Bookkeeper

> "Livechat sometimes have time zone issues."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730)

VAM

Vittorio Andrea M.

artigiano

> "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886)

MW

Mitchell W.

marketing manager

> "the agents who respond are generic and talk like robots."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383)

Priyanka S.

Marketing Associate

> "The analytics offer helpful insights to improve support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

AK

Asraf K.

Recruiter

> "Customer may experience delay response "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931)

HB

Holly B.

Owner

> "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792)

DB

Dawn B.

Client Services/Operations

> "Sometimes the response to my question is slow."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3541274)

MdC

Maria domingas C.

pesquisador

> "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258)

LC

Lesily C.

Analyst

> "hours is a lot of you have an urgent problem"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4190812)

LN

Larry N.

Customer Service Coordinator

> "It is invaluable in supporting current customers and winning new ones!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586)

HJ

Hughetta J.

Cashier

> "I don't like the fact that they charge you to reply"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3832818)

ME

Michele E.

Senior Customer Specialist

> "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038)

PG

Piyush G.

Solutions Design Engineer

> "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637)

LN

Larry N.

Customer Service Coordinator

> "LiveChat has become a permanent part of our customer service experience. "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "no sure if software issue or net work issue. "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303785)

[View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/)

## User interface

4.67 (1,780)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

4.64 (1,721)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

LiveAgent

31/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/102188/LiveAgent/#features)

LiveChat

Top features

33/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/62194/LiveChat/#features)

### Recognition

LiveAgent is recognized as a top-rated tool in 5 Capterra Shortlist reports

LiveChat is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

LiveAgent

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

LiveChat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveAgent

-   By QualityUnit
-   Located in United States
-   Founded in 2004

LiveChat

-   By Text
-   Located in United States
-   Founded in 2002

## Popular Comparisons

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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4.6

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Features

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4.6

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[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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$15/month

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$39/month

4.6

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

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$25/month

Price

$39/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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$15/month

Price

$19/month

4.6

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$25/month

Price

$0/month

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

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$15/month

Price

$0/month

4.6

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

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$25/month

Price

$19/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

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$15/month

Price

$20/month

4.6

Features

4.5

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

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$25/month

Price

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4.5

Features

4.3

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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$15/month

Price

$29/month

4.6

Features

4.4

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/102188-185973/LiveAgent-vs-HelpDesk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$25/month

Price

$20/month

4.5

Features

4.5

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk)