LiveChat vs Freshdesk: Which is a better fit?

Rilwan : Hi, my name is Rilwan. I'm the Product Designer at, Active Media Limited. Right now, we've got a team of six people, including me. On a scale of one to five, I would give LiveChats a four out of a five. Thanks. Recently, most people would like to get immediate response to whatever issues they've got with platforms. So, if it's via an email, most times, we'll probably reply to emails in a day or two. Via a call, we don't have enough manpower for the Call [inaudible 00:00:34]. If it is via a chat, that's immediate. So that makes it faster for people to actually just get whatever issues they need to get fixed. So, that's what we'll be using it for now. In the sense that, we deal with payments [inaudible 00:00:47], and that's always one of the things that you need to make sure is sorted out, probably that day. If it's via an email, that might take a day or two. Or with the LiveChats, it makes it easier to just talk to the customer and make sure whatever they need fixed, is fixed. The ease of using LiveChats, is easy to integrate into the software. It's... The backup option, is easy as well, [inaudible 00:01:16] the way it analyzes the data. So, when you need to go back and if there's a query with something, you can always go back and try to sort out... okay, whatever the issue is. So, that would be the first. Then the second would be, the usability. It's easy to use for everyone on the team. So, those two options. Yeah. The one dislike would be, the pricing. I think, to get all the functionality, you'll probably pay almost $60 per agent. And for small business like us, that can be a little bit pricey. So, that would be the only dislike I've got about them, rather. Yeah. Thanks.

Kayla B.: Hi, my name's Kayla. I am a communication coach, and I work for a small team of seven people, and I would rate Freshdesk a five out of five. Before Freshdesk, we were using a manual just emailing system to get back for customer support to our clients, and we moved to Freshdesk to streamline that customer service process. Freshdesk felt like a pretty obvious solution after hiring some people on the team to work specifically in customer support, and for them it was the obvious solution. They showed it to us, it seemed like a good price, good bang for our buck, and we went with it and it worked great. Freshdesk was super easy to integrate into the system. We had someone that was specialized in customer support to help train us on how to use all the best parts of the software, and it was super easy to just start to delegate certain tasks to the people who had the best knowledge to work on those tickets. And yeah, it was a pretty seamless integration process for our company. If you and your team are considering Freshdesk, then I would recommend just trying a free trial for a little bit with your team. See how easy it is, very simple to use, especially for people who are not very good at tech, which was my case in particular, but I still had to help with customer service from time to time. So do a free trial, see how it works for your team and integrate it if it feels good.