# Compare LiveChat vs TOPdesk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveChat and TOPdesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/62194-127562/LiveChat-vs-TOPdesk

---

# LiveChat vs TOPdesk Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveChatTOPdesk2/4 selected

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

[## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [1,727 reviews](#user-reviews)

Positive

1,645

Neutral

63

Negative

19

[## TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

Starting Price

€61.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.3

Customer Service

4.5

Reviews Sentiment

Based on [111 reviews](#user-reviews)

Positive

102

Neutral

8

Negative

1

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,309 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Not enough reviews

Feature ratings

Ticket Management

4.5

Real-Time Notifications

4.6

Customizable Fields

1.0

Third-Party Integrations

4.3

Performance Metrics

4.4

72%Fit

Not enough reviews

Feature ratings

Ticket Management

4.4

Real-Time Notifications

4.3

Customizable Fields

4.8

Third-Party Integrations

5.0

Performance Metrics

\--

User satisfaction

User satisfaction

4.6

User reviews[1,727](https://www.capterra.com/p/62194/LiveChat/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

User satisfaction

4.4

User reviews[111](https://www.capterra.com/p/127562/TOPdesk/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.3

Customer support

4.5

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

€61Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

Best for

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up.

## User reviews

Pros & cons

CP

Colleen P.

Director of Programming

> "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

RE

Robert E.

Administration

> "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

DM

Dimakatso M.

Receptionist

> "LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7177068)

CE

Charles E.

Sales Manager

> "Difficult to get it setup and working correctly in my experience."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7151262)

CP

Colleen P.

Director of Programming

> "Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Founder

> "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132)

CP

Colleen P.

Director of Programming

> "ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Managing director

> "I paid for this live chat service for years and it has consistently failed to work properly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

VR

Verified Reviewer

Managing director

> "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

VR

Verified Reviewer

Managing director

> "The service disconnects without warning."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

PB

Pritijeet B.

OMNI Marketing

> "LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7162483)

Priyanka S.

Marketing Associate

> "The mobile app experience can be a bit clunky at times."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

Mai M.

Managing Director

> "We're already integrating it with other apps we use to create a really curated experience for our clients."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7120545)

Priyanka S.

Marketing Associate

> "LiveChat can be expensive for smaller teams."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

VR

Verified Reviewer

Digital Marketer

> "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549)

RE

Robert E.

Administration

> "On top of that, their service is way overpriced for what they offer."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

LT

Lisa T.

Onwer

> "Best mix or features, integrations, and automation for a website chat service."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

JM

Jazzmen M.

CEO

> "I hate that I can’t see more details about the person I’m chatting with."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720)

Bill L.

Vice President of Sales and Operations

> "The automation and reporting features also save time and help track performance."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7135451)

DP

Dhruvil P.

Software engineer

> "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

MM

Mohammed M.

Project manager

> "Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7134794)

AK

Abdullah K.

Software engineer

> "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270)

EG

Edgaras G.

Digital Marketing Specialist

> "It also offers specialized support, including a cloud based integration system for increased security in various areas."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760)

HA

Haroon A.

Lead officer

> "Sometime chatbot take too much time and response from the real person is late"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287)

Brian S.

Director

> "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149)

DB

Destiny B.

Bartender

> "It always updates at the wrong time, causing me to not receive messages"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237)

MD

Max D.

Night Audit

> "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313)

RB

Rayees B.

Project manager

> "It gets hanged sometimes and gives blurred images."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053)

Salatiel S.

Manager

> "I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7178969)

MP

Mattia P.

Head of Marketing and Communication

> "It costs a lot for poor quality service and support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495)

MR

Mike R.

Manager of Customer Service and Training

> "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003)

DP

Dhruvil P.

Software engineer

> "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

RO

Rose O.

Head of School

> "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091)

DP

Dhruvil P.

Software engineer

> "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

CP

Colleen P.

Director of Programming

> "LiveChat, ChatBot, and Helpdesk have been very beneficial for our team."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

MN

Manix N.

webmaster

> "Live Chat monitors the movement of our customers all the time, something some customers don't like."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416)

Joseph H.

Executive Director

> "I really like the way it is added seamlessly into my websites."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7124184)

VR

Verified Reviewer

We are here to help everyone quickly!

> "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594)

Shaunak P.

Senior Data Engineer

> "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788)

AA

Avner A.

Product manager

> "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548)

CP

Chris P.

Supervisor

> "Their platform is extremely stable and we have never experienced an outage."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7150399)

JS

Jasmin S.

Jasmin Safro

> "A lot of idiots use it .that's only reason I heat about love chat"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919)

DH

Dmytro H.

CTO

> "Quick and effective support, even on Saturday evening."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696)

Rachel B.

Director, Demand Generation

> "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637)

Salatiel S.

Manager

> "His expertise and patience made a difficult situation much easier to resolve."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7178969)

Kwandile Mabutho K.

Reviewer

> "It lowers image quality when service connection is bad"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

NEH

Nganje Evakisse H.

Invoicing clerk

> "At times the connection fails and disconnects the software"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092)

CP

Chris P.

Supervisor

> "Our customers have never had a negative experience with the chat program."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7150399)

VR

Verified Reviewer

Marketing Specialist

> "This does not have many of the extra features and "slick" look of many of its competitors."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340)

WB

Waren B.

Director

> "It has streamlined communications making engagement with clients simple and transparent."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356)

Dan J.

Owner

> "This can lead to frustration for both customers and support staff."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "Customer support for 24/7 has enabled us to retain customers and attract leads."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

SN

Samuel N.

Manager

> "It's affected by poor network coverageLack of positive body feedback"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416)

Daniel C.

Principal, Commercial Growth Operations Leader

> "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506)

SS

Susheel S.

Data Analyst

> "Data privacy feature is a major concern for me"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819)

RE

Robert E.

Administration

> "You’re much better off using Zoho Chatbot, which provides far better value and customer support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

MR

Marina R.

Paralegal

> "It can be hard to find the correct auto-response quickly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637)

JM

Joanne M.

Manager

> "Quick and easiest software to use when you don’t have a live representative available on the phone."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726)

MB

Mwesigwa B.

Content creator and an affiliate marketer

> "Some times responses are slow and you have to stand on for a while"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723)

JJ

Joyce J.

News Correspondent

> "This platform is a very useful tool because it has helped resolve issues with our customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591)

BT

Bahar T.

Student

> "Sometimes it’s challenging to report problems to customers services"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967)

AM

Andrew M.

Owner

> "Mobile support for both iOS and Android apps is another great aspect."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391)

IJC

Irish Joy C.

Bookkeeper

> "Livechat sometimes have time zone issues."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730)

VR

Verified Reviewer

Accounts assistant

> "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739)

AJ

Aashish J.

CSM

> "Sometime their is lag in receiving chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696)

LT

Lisa T.

Onwer

> "smooth and easy so far."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

MW

Mitchell W.

marketing manager

> "the agents who respond are generic and talk like robots."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383)

VAM

Vittorio Andrea M.

artigiano

> "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886)

AK

Asraf K.

Recruiter

> "Customer may experience delay response "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931)

Priyanka S.

Marketing Associate

> "The analytics offer helpful insights to improve support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

LC

Lesily C.

Analyst

> "hours is a lot of you have an urgent problem"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4190812)

HB

Holly B.

Owner

> "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792)

HJ

Hughetta J.

Cashier

> "I don't like the fact that they charge you to reply"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3832818)

MdC

Maria domingas C.

pesquisador

> "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258)

PG

Piyush G.

Solutions Design Engineer

> "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637)

LN

Larry N.

Customer Service Coordinator

> "It is invaluable in supporting current customers and winning new ones!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "no sure if software issue or net work issue. "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303785)

ME

Michele E.

Senior Customer Specialist

> "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038)

VR

Verified Reviewer

Founder

> "Pricing, it is too expensive when compared with new solutions that provided chat solutions"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687)

[View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/)

WB

Will B.

University Centre Deputy Director

> "It allows for a great degree of detail and flexibility."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

WB

Will B.

University Centre Deputy Director

> "Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

Ryan P.

Lead Designer

> "Overall, I found it helpful in the day to day to cut down on otherwise menial stuff."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734)

Ryan P.

Lead Designer

> "One thing that I think really holds it back is the pretty steep learning curve."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7096734)

WB

Will B.

University Centre Deputy Director

> "The more teams who get on board, the better it works!"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___7100434)

JK

Joe K.

Head of Technical Operations

> "Back end can be a bit clunky and limited in terms of analytics."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915)

DS

David S.

CTO

> "Also the asset management module is awesome, fully customizable and API based. And although the..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080704)

AV

A. V.

Apb

> "The windows are changing, so you cannot use your printscreens anymore"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507601)

GbT

Gábor T.

IT Business Analyst

> "Fast and simpleOn-demand version available, reducing TOCSeparated e-mail update sending and ticket..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

PV

Pieter V.

Specialist Materials

> "For assetmanagement is this platform not good enough."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362)

RK

Ron K.

Application specialist

> "Also the self service portal is very useful in the organisation to submit a request to the correct..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710)

Jeroen V.

IT and security consultant

> "Can be expensive when using many operators."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507592)

PV

Pieter V.

Specialist Materials

> "Simple to use, lot's of easy to use buttons to navigate."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6643362)

MP

Marly P.

Applicatiebeheer

> "Some of the modules are not very userfriendly"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6507620)

RW

Rene W.

Service Manager

> "Also if you contact the TOPdesk service desk there is a very quick response."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

JJ

Jindi J.

Functioneel beheerder

> "Overly complex customization requires additional time and resources."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084784)

JK

Joe K.

Head of Technical Operations

> "Simple user interface and easy to implement with minimal prior knowledge."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6644915)

ML

Mark L.

Service desk

> "The look and feel of TOPdesk are not as up to date as their more modern competitors."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6111580)

SV

Stefan V.

Application owner

> "Self Service Portal works perfect for users"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080759)

VR

Verified Reviewer

IT-systemadministror

> "It is difficult to set up the system the way you would like it to."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#GetApp___4935310)

SD

Sander D.

Service Manager

> "It's easy to use, very user friendly and to configure flows and design a self service portal."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084539)

JL

John L.

System Engineer

> "reporting is a bit difficult at times and you don't always know what categories to include"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793)

RK

Ron K.

Application specialist

> "Creating and following requests works great."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6080710)

GbT

Gábor T.

IT Business Analyst

> "The whole user journey and experience, comparing it to the big JIRA, just felt simple, sometimes..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

GbT

Gábor T.

IT Business Analyst

> "Topdesk can offer you a simple, cost-efficient, on-demand ticketing tool."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

Wesley W.

ICT Service & Support Engineer

> "Integration with email is difficult between TOPdesk and the system administrator of our company...."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3413510)

RW

Rene W.

Service Manager

> "It is easy to make your own environement."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

SK

Sandy K.

Senior Manager

> "There is a change management feature that seems underdeveloped and did not prove value-added to..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3463391)

JL

John L.

System Engineer

> "Also the automatic importing of mails is a nice feature"

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3816793)

GR

Gert R.

Application controler

> "API connection with other systems is not yet possible for all modules."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3011364)

RW

Rene W.

Service Manager

> "So easy to use and maintain."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___6084545)

Giovanni Ficcadenti L.

Guest Services Specialist

> "Also, creating workflow-based email prompts consumes much time and delays work for a couple of..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

GbT

Gábor T.

IT Business Analyst

> "The layout was very simple to handle, like an HTML based simple thing, too simple a bit."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___4101429)

Giovanni Ficcadenti L.

Guest Services Specialist

> "The change process is confusing and requires regular guidance."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

JS

Johan S.

ICT Support medewerker

> "Change Management is a nice product for automate processes for onboarding for new Employees en..."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___3552899)

Giovanni Ficcadenti L.

Guest Services Specialist

> "It is pretty expensive."

[See full review](https://www.capterra.com/p/127562/TOPdesk/#Capterra___2764730)

[View Reviews](https://www.capterra.com/p/127562/TOPdesk/reviews/)

## User interface

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

4.64 (1,727)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)

4.39 (111)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

LiveChat

Top features

36/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/62194/LiveChat/#features)

TOPdesk

28/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/127562/TOPdesk/#features)

### Recognition

LiveChat is recognized as a top-rated tool in 4 Capterra Shortlist reports

No recognitions have been awarded to TOPdesk

### Deployment & support

LiveChat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

TOPdesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveChat

-   By Text
-   Located in United States
-   Founded in 2002

TOPdesk

-   By TOPdesk
-   Located in Netherlands
-   Founded in 1993

## Popular Comparisons

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

$25/month

Price

$8.75/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-135003/LiveChat-vs-Slack)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

€61/month

Price

$115/month

4.3

Features

4.4

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/127562-164283/TOPdesk-vs-Zendesk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$25/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

€61/month

Price

$19/month

4.3

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-127562/Freshdesk-vs-TOPdesk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$25/month

Price

$115/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

€61/month

Price

R$35/month

4.3

Features

4.7

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/127562-202528/TOPdesk-vs-Milvus)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$25/month

Price

$0/month

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/)

€61/month

Price

$19/month

4.3

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127562-132997/TOPdesk-vs-Freshservice)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$25/month

Price

$19/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

€61/month

Price

$15/month

4.3

Features

4.6

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-127562/LiveAgent-vs-TOPdesk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

$25/month

Price

$69/month

4.5

Features

4.3

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24)

[TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[4.39 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

€61/month

Price

$20/month

4.3

Features

4.5

4.3

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/127562-227102/TOPdesk-vs-JIRA-Service-Management)