--- title: "LiveChat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LiveChat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/62194/LiveChat/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # LiveChat Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveChat ## What is LiveChat? LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. ## What is LiveChat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,729 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Intuitive and simple setup Efficient real-time messaging High ongoing subscription costs Frequent connection and lag issues Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Live Chat / 2026 - Customer Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveChat 4.6 (1,729) VS. [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $25 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,695) Ease Of Use 4.3 (22,785) Value For Money 4.5 (1,247) Value For Money 4.2 (15,338) Customer Service 4.6 (1,281) Customer Service 4.3 (13,596) ## LiveChat alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,006)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,230)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [View all alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) ## FAQs about LiveChat Overview ### What problems does LiveChat solve? LiveChat solves slow, fragmented customer communication by giving website visitors real-time access to support, sales, and service teams without phone queues or email delays. Canned replies, chat routing, transcripts, visitor context, and after-hours forms help agents handle recurring questions, coordinate follow-up, qualify leads, and manage several conversations at once. Answer based on 669 reviews Overview ### Which roles and teams benefit most from LiveChat? LiveChat is most used by business owners, founders, and executives who oversee customer inquiries and sales activity. Customer-facing managers and office teams handle day-to-day support conversations, while marketing and sales teams qualify website leads. Web developers and software teams manage chat placement, integrations, and technical handoffs. Answer based on 1636 reviews Overview ### What company size and industries is LiveChat built for? LiveChat is built for small businesses, which represent 72% of reviewers, and computer software organizations, its top industry at 7%. It also serves ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support, including IT services firms (6%) and retail businesses (5%). Answer based on 1729 reviews Features and Usability ### What are the key features of LiveChat? LiveChat includes real-time consumer-facing chat and mobile access for responding to website visitors from phones or desktops. It keeps transcripts and chat history for reference, supports real-time notifications and file sharing during conversations, and provides support ticket management, customer database records, proactive chat, and reporting/analytics for tracking service activity. Answer based on 173 reviews Pricing ### How much does it cost and what fees or limitations are included? LiveChat starts at $25 per user/month for Starter; Team and Business cost USD 59 and USD 89 per user/month, while Enterprise is custom-priced. A free trial is available. Reviewers often consider it good value, but some report that per-user costs and higher-tier features can become expensive as teams scale. Answer based on 214 reviews Integrations ### Which third-party tools and platforms does LiveChat integrate with? LiveChat integrates with WordPress, Shopify, Mailchimp, Drupal, HubSpot, Google Analytics, TeamViewer, and Adobe Commerce. It supports over 100 integrations overall, including content management, ecommerce, email marketing, analytics, and customer-service tools. Reviewers particularly report WordPress installation and Shopify storefront use across websites. Answer based on 286 reviews Getting Started and Support ### How easy is it to onboard and train a team on LiveChat? LiveChat is straightforward for agents and sales staff, who reviewers say often need little training and can be productive quickly. It offers live online sessions, webinars, documentation, and videos. Admins configuring integrations, customizations, bots, or chat settings may face a longer learning curve and benefit from tutorials. Answer based on 23 reviews Getting Started and Support ### What customer support options does LiveChat offer, and how do users rate the experience? LiveChat offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, patient, knowledgeable, and quick to resolve setup issues, including outside standard hours. Some users report frustrating bot interactions, delayed issue responses, and limited help when technical problems persist. Answer based on 1233 reviews Security ### How does LiveChat handle data security and access control? LiveChat uses encryption for chats, automatically hides information to support confidentiality, and offers security custom rules and permission management. Chat archives and emailed transcripts retain conversation records. Reviewers flag privacy concerns: IP-address collection lacks an admin control, transcript access restrictions can be limited, and stronger security options may increase cost. Answer based on 33 reviews ## Who uses LiveChat? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple setup 95% positive reviews out of 368 Most reviewers indicate ease of use makes setup, navigation, and daily tasks straightforward, even for non-technical users. High ongoing subscription costs 43% negative reviews out of 145 Some reviewers report pricing is expensive, especially for small businesses or teams needing multiple users and advanced features. Efficient real-time messaging 93% positive reviews out of 88 Most reviewers report communication is fast, reliable, and supports multitasking, improving responsiveness and reducing delays. Frequent connection and lag issues 72% negative reviews out of 110 Reviewers feel performance and speed suffer from slow loading, connection drops, and chat lags, especially during high usage. Remote teamwork and scalability 96% positive reviews out of 68 Most reviewers describe team collaboration as seamless, enabling easy connection, organization, and quick onboarding for distributed teams. Unreliable message alerts 38% negative reviews out of 103 Some reviewers feel message notifications are inconsistent, causing missed messages, delayed alerts, and difficulties managing offline communication. Destiny B. Bartender, 1 employee. "It always updates at the wrong time, causing me to not receive messages" ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of Live Chat rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) LiveChat includes all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay on top of incoming customer inquiries, allowing teams to deliver more timely and consistent support. Chat/Messaging 4.7 (73) 73.97% of 73 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.6 (111) 64.86% of 111 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.6 (58) 63.79% of 58 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.6 (278) 59.35% of 278 reviewers that rated this feature as important or highly important It gives you the flexibility to manage chats from anywhere using mobile devices. Reviewers indicate this makes support more accessible and responsive, with many finding the mobile app easy to use, though a few mention minor navigation limitations compared to the web version. Transcripts/Chat History 4.5 (226) 50.88% of 226 reviewers that rated this feature as important or highly important LiveChat offers chat history so you can revisit past conversations for reference or follow-up. Users think this helps with quality assurance, tracking issues, and maintaining continuity, though some wish for better organization and easier retrieval of older chats. Real-time Consumer-facing Chat 4.6 (281) 59.43% of 281 reviewers that rated this feature as important or highly important With this capability, you interact instantly with customers, providing quick answers and personal support. Reviewers appreciate the fast response, ease of use, and positive impact on customer satisfaction and sales, though some mention occasional delays during high chat volumes. LiveChat 135 features Define levels of authorization for access to specific files or systems Informs of any account changes and notifications Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Store and organize information about customers and previous interactions A website or login for customers to access information Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Defines specific deal parameters to negotiate and secure deals Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service You can share files instantly during chats, making it easier to provide resources or resolve issues. Reviewers appreciate the simplicity and speed of file sharing, though some feel the functionality is basic and could be more advanced for complex needs. Games or game-like elements to track progress and reward accomplishments Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Calculate a company, client account or person's health via a scoring system Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify different languages Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Templated responses for responding quickly to recurring support requests Automate workflows and trigger campaigns based on customer actions It gives you the flexibility to manage chats from anywhere using mobile devices. Reviewers indicate this makes support more accessible and responsive, with many finding the mobile app easy to use, though a few mention minor navigation limitations compared to the web version. Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Form to collect visitor contact information when live chat isn't available Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. With this capability, you interact instantly with customers, providing quick answers and personal support. Reviewers appreciate the fast response, ease of use, and positive impact on customer satisfaction and sales, though some mention occasional delays during high chat volumes. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. This aspect helps you organize and track customer requests efficiently. Some reviewers find it easy to use and valuable for prioritizing issues, though others note limited options for ticket stages and occasional delays in resolution compared to live chat. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues LiveChat offers chat history so you can revisit past conversations for reference or follow-up. Users think this helps with quality assurance, tracking issues, and maintaining continuity, though some wish for better organization and easier retrieval of older chats. Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Track and interpret metrics on the usage of company resources Interact with data visualization elements, such as charts and graphs, to drill down into data SaaS, web-based, online deployment An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (1,586) 4.5 Based on 1,586 reviews ## Pricing Value for money 4.5 (1247) Free Trial [View pricing plan details](https://www.capterra.com/p/62194/LiveChat/pricing/) Starter $25.00 Per User,Per Month It includes: - One Assistant - Website - Apps - Direct Chat Link - Facebook Messenger - up to 100 visitors - Multiple website support - Applications - Inactivity message - Customer details - Agent rating - Transfers Team $59.00 Per User,Per Month It includes: - Routing rules based on URL - SMS - Tags usage - Chat statistics - LiveChat Dashboard - Automated tags - File sharing - Chat tagging - Custom customer segments - Canned response suggestions - Private canned responses - Canned responses Business $89.00 Per User,Per Month It includes: - Chat takeover - Work scheduler - Agent activity - On-demand reporting - Agent performance - Tag suggestions - Text enhancement - Chat summary - Apple Messages for Business - Chat duration - Chat response - Routing rules based on geolocation Enterprise Custom Quote Available It includes: - Key Account Manager - Product training - Single Sign-On (SSO) ready - HIPAA Compliance - Security assistance - White label - Beta sentiment analysis - Audit log - Software engineer support - Legal assistance - Alternative payment terms Value for money 4.5 (1,247) 4.5 Based on 1,247 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1281) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,281) 4.6 Based on 1,281 reviews ## User reviews Overall rating 4.6 Based on 1,729 reviews Filter by rating 5(1217) 4(430) 3(63) 2(13) 1(6) Mentioned topic Sorted by most recent KC Kaycee C. Founder Health, Wellness and Fitness ### "I like LiveChat " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 12, 2026 Pros I have been using LiveChat for more than a year now. Is one of the best tools in the marek t so far! Cons I don’t have anything I don’t like about it. It’s actually very easy and convenient to use. Nothing cons Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JY Jordan Y. Director Of Operations Marketing and Advertising ### "5 Star Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2026 LiveChat is honestly one of the best and easiest LiveChat platforms that I have worked with. They are not only very easy to use and integrate into whatever systems you are using, they also have great customer service whenever you need help. Pros Their customer service and ease of use. They also make all integration extremely easy where even a person with novice technology knowledge can easily use it. Cons There really is nothing bad that I can find to say about LiveChat because I personally have not had any problems or a bad experience in the 9 years we have been using their services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Salatiel S. Manager Gambling & Casinos ### "Outstanding Company and Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. Pros Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. Cons There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dimakatso M. Receptionist Health, Wellness and Fitness ### "My 4+ Years Experience with LiveChat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 It is through LiveChat that we have been able to attract more patients and close more deals in my organization. Pros LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online visitors via my facility website. Cons All has been super cool on my end-I wasn’t the one who integrated it to our website, so I won’t venture much i to technicality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jason K. CEO Wholesale ### "Excellent support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Very pleased. I enjoy the product and it is comforting to have such good support available, very happy Pros \[sensitive content hidden\] was very patient with me. He made it very easy to resolve my issue and I was delighted with the service Cons I was a little daunted at first finding my way around the subscritpion offers by chat support was superb Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Pritijeet B. OMNI Marketing Retail ### "Live Chat Feed Back" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 5, 2026 LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal are challenging for us. Pros Customer Support was exceelent & LC portal functionalities are really good and easy for us to manage the customers. Cons I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Charles E. Sales Manager Logistics and Supply Chain ### "LiveChat experience" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 15, 2026 Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. Pros It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. Cons Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. Switched from [Drift](https://www.capterra.com/p/227417/Drift/) Drift discontinued supporting the product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CP Chris P. Supervisor Computer Software ### "LiveChat saves us!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience. Pros The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program. Cons Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TN Travis N. Digital Director Automotive ### "Great customer service! 10/10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 29, 2026 Pros The customer service provided by \[sensitive content hidden\]! Everything has been smooth since onboarding and have had no issues and it's really easy to use! Cons Not really anything that I don't like about Livechat. Customer service has been absolutely phenomenal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM David M. Analyst Food Production ### "Increases Productivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2026 Positive one. I will continue to use it. As I mentioned earlier, it helps with my productivity. Being able to do multiple things at once Pros It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background Cons Sometimes it seems like it lags. Not sure if it is the system though or if the person on the other side is just taking time to answer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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