# Compare LiveChat vs Slack 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveChat and Slack based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/62194-135003/LiveChat-vs-Slack

---

# LiveChat vs Slack Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveChatSlack2/4 selected

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

[Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

[## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [1,727 reviews](#user-reviews)

Positive

1,645

Neutral

63

Negative

19

[## Slack](https://www.capterra.com/p/135003/Slack/)[4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$8.75/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [24,147 reviews](#user-reviews)

Positive

23,064

Neutral

907

Negative

176

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 6,851 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Single Sign On

4.8

Chat/Messaging

4.7

Real-Time Notifications

4.6

Real-Time Monitoring

4.6

Mobile Access

4.6

78%Fit

Missing features

Feature ratings

Single Sign On

4.7

Chat/Messaging

4.8

Real-Time Notifications

4.7

Real-Time Monitoring

NA

Mobile Access

4.7

User satisfaction

User satisfaction

4.6

User reviews[1,727](https://www.capterra.com/p/62194/LiveChat/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

User satisfaction

4.7

User reviews[24,147](https://www.capterra.com/p/135003/Slack/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.5

Customer support

4.4

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

$8.75Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

Best for

Slack is used by engineering departments, IT professionals, customer service teams, sales representatives, project managers, marketing teams, HR departments, and security professionals.

## User reviews

Pros & cons

CP

Colleen P.

Director of Programming

> "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

RE

Robert E.

Administration

> "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

DM

Dimakatso M.

Receptionist

> "LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7177068)

CE

Charles E.

Sales Manager

> "Difficult to get it setup and working correctly in my experience."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7151262)

CP

Colleen P.

Director of Programming

> "Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Founder

> "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132)

CP

Colleen P.

Director of Programming

> "ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Managing director

> "I paid for this live chat service for years and it has consistently failed to work properly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

VR

Verified Reviewer

Managing director

> "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

VR

Verified Reviewer

Managing director

> "The service disconnects without warning."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

PB

Pritijeet B.

OMNI Marketing

> "LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7162483)

Priyanka S.

Marketing Associate

> "The mobile app experience can be a bit clunky at times."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

Mai M.

Managing Director

> "We're already integrating it with other apps we use to create a really curated experience for our clients."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7120545)

Priyanka S.

Marketing Associate

> "LiveChat can be expensive for smaller teams."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

VR

Verified Reviewer

Digital Marketer

> "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549)

RE

Robert E.

Administration

> "On top of that, their service is way overpriced for what they offer."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

LT

Lisa T.

Onwer

> "Best mix or features, integrations, and automation for a website chat service."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

JM

Jazzmen M.

CEO

> "I hate that I can’t see more details about the person I’m chatting with."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720)

Bill L.

Vice President of Sales and Operations

> "The automation and reporting features also save time and help track performance."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7135451)

DP

Dhruvil P.

Software engineer

> "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

MM

Mohammed M.

Project manager

> "Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7134794)

AK

Abdullah K.

Software engineer

> "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270)

EG

Edgaras G.

Digital Marketing Specialist

> "It also offers specialized support, including a cloud based integration system for increased security in various areas."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760)

HA

Haroon A.

Lead officer

> "Sometime chatbot take too much time and response from the real person is late"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287)

Brian S.

Director

> "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149)

DB

Destiny B.

Bartender

> "It always updates at the wrong time, causing me to not receive messages"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237)

MD

Max D.

Night Audit

> "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313)

RB

Rayees B.

Project manager

> "It gets hanged sometimes and gives blurred images."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053)

Salatiel S.

Manager

> "I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7178969)

MP

Mattia P.

Head of Marketing and Communication

> "It costs a lot for poor quality service and support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495)

MR

Mike R.

Manager of Customer Service and Training

> "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003)

DP

Dhruvil P.

Software engineer

> "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

RO

Rose O.

Head of School

> "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091)

DP

Dhruvil P.

Software engineer

> "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

CP

Colleen P.

Director of Programming

> "LiveChat, ChatBot, and Helpdesk have been very beneficial for our team."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

MN

Manix N.

webmaster

> "Live Chat monitors the movement of our customers all the time, something some customers don't like."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416)

Joseph H.

Executive Director

> "I really like the way it is added seamlessly into my websites."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7124184)

VR

Verified Reviewer

We are here to help everyone quickly!

> "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594)

Shaunak P.

Senior Data Engineer

> "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788)

AA

Avner A.

Product manager

> "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548)

CP

Chris P.

Supervisor

> "Their platform is extremely stable and we have never experienced an outage."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7150399)

JS

Jasmin S.

Jasmin Safro

> "A lot of idiots use it .that's only reason I heat about love chat"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919)

DH

Dmytro H.

CTO

> "Quick and effective support, even on Saturday evening."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696)

Rachel B.

Director, Demand Generation

> "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637)

Salatiel S.

Manager

> "His expertise and patience made a difficult situation much easier to resolve."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7178969)

Kwandile Mabutho K.

Reviewer

> "It lowers image quality when service connection is bad"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

NEH

Nganje Evakisse H.

Invoicing clerk

> "At times the connection fails and disconnects the software"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092)

CP

Chris P.

Supervisor

> "Our customers have never had a negative experience with the chat program."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7150399)

VR

Verified Reviewer

Marketing Specialist

> "This does not have many of the extra features and "slick" look of many of its competitors."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340)

WB

Waren B.

Director

> "It has streamlined communications making engagement with clients simple and transparent."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356)

Dan J.

Owner

> "This can lead to frustration for both customers and support staff."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "Customer support for 24/7 has enabled us to retain customers and attract leads."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

SN

Samuel N.

Manager

> "It's affected by poor network coverageLack of positive body feedback"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416)

Daniel C.

Principal, Commercial Growth Operations Leader

> "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506)

SS

Susheel S.

Data Analyst

> "Data privacy feature is a major concern for me"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819)

RE

Robert E.

Administration

> "You’re much better off using Zoho Chatbot, which provides far better value and customer support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

MR

Marina R.

Paralegal

> "It can be hard to find the correct auto-response quickly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637)

JM

Joanne M.

Manager

> "Quick and easiest software to use when you don’t have a live representative available on the phone."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726)

MB

Mwesigwa B.

Content creator and an affiliate marketer

> "Some times responses are slow and you have to stand on for a while"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723)

JJ

Joyce J.

News Correspondent

> "This platform is a very useful tool because it has helped resolve issues with our customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591)

BT

Bahar T.

Student

> "Sometimes it’s challenging to report problems to customers services"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967)

AM

Andrew M.

Owner

> "Mobile support for both iOS and Android apps is another great aspect."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391)

IJC

Irish Joy C.

Bookkeeper

> "Livechat sometimes have time zone issues."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730)

VR

Verified Reviewer

Accounts assistant

> "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739)

AJ

Aashish J.

CSM

> "Sometime their is lag in receiving chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696)

LT

Lisa T.

Onwer

> "smooth and easy so far."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

MW

Mitchell W.

marketing manager

> "the agents who respond are generic and talk like robots."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383)

VAM

Vittorio Andrea M.

artigiano

> "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886)

AK

Asraf K.

Recruiter

> "Customer may experience delay response "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931)

Priyanka S.

Marketing Associate

> "The analytics offer helpful insights to improve support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

LC

Lesily C.

Analyst

> "hours is a lot of you have an urgent problem"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4190812)

HB

Holly B.

Owner

> "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792)

HJ

Hughetta J.

Cashier

> "I don't like the fact that they charge you to reply"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3832818)

MdC

Maria domingas C.

pesquisador

> "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258)

PG

Piyush G.

Solutions Design Engineer

> "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637)

LN

Larry N.

Customer Service Coordinator

> "It is invaluable in supporting current customers and winning new ones!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "no sure if software issue or net work issue. "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303785)

ME

Michele E.

Senior Customer Specialist

> "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038)

VR

Verified Reviewer

Founder

> "Pricing, it is too expensive when compared with new solutions that provided chat solutions"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687)

[View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/)

KS

Kaynan S.

Senior Software Engineer

> "It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized without losing..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136956)

JC

Jerrid C.

CEO

> "I also found that search, while useful, does not always make it easy to quickly surface specific historical context, files, or decisions across busy channels and threads when I need..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763)

JC

Jerrid C.

CEO

> "It has helped me manage conversations by client and project, collaborate more efficiently, and maintain visibility across several workstreams at once. While notification volume and..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763)

Jake P.

Account Executive

> "Additionally, sending very large files can sometimes hit strict size limitations, forcing us to rely on external cloud storage links instead of direct uploads."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155182)

TM

Tristan M.

Engineering

> "It enhances productivity with app integrations, automated workflows for repetitive tasks, robust search capabilities, and quick options for calls and file sharing, ultimately speeding..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7079709)

EM

Enguerran M.

Fullstack web developper

> "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7127675)

Aman M.

Software Analyst

> "Slack solves the problems of scattered communication across emails and multiple tools and it helps me by centralizing all team conversations making it easy for me to collaborate..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106)

LV

Luis V.

Account Executive

> "It's also not the best way to store older files, sometimes have to search for older files in channels and it's cumbersome."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7160337)

Aman M.

Software Analyst

> "Reliable features: Slack provides for the real time messagings,file sharing and search functionality inside this platform makes it easy for me to find out the past conversation and..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106)

Yogesh S.

Flutter Developer

> "Slack can become expensive as teams grow, and the free plan has file storage and message history limits."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7178572)

DC

Daniel C.

Automation Engineer

> "Being able to create custom emojis, especially as a remote staff member, allows for consistent engagement in the culture of our workplace."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150078)

PK

Paul K.

President

> "Slack seems to lack some file sharing and storage capability functions that other collaboration and chat tools such as Discord have."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7167864)

JC

Jerrid C.

CEO

> "I also found the AI and automation capabilities especially valuable for summarizing long threads and reducing repetitive administrative work, which helps me stay focused on..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763)

SS

Shenella S.

Business Developer

> "The software tends to have bugs from time to time and the notifications can be a little overwhelming of not managed voa settings."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7081789)

ZL

Zeahlot L.

CEO and Founder

> "The most useful element is that we can use it with international team members across different time zones with options to keep boundaries and respect work times."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7161587)

VR

Verified Reviewer

Software Engineer

> "Occasional bugs or notification overload can also affect focus when working on multiple discussions at the same time."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136222)

EM

Enguerran M.

Fullstack web developper

> "Our workflow management system achieves peak performance through its best-in-class integration with Google Drive and Jira and Trello and other tools."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7127675)

Michelle R.

Manager

> "It can easily become cluttered as everyone is allowed to create a channel but some of the channels are only relevant for a short period of time."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136359)

DD

Daniel D.

Product Mamager

> "Channels help organize discussions by topic, integrations streamline workflows, and real-time messaging reduces reliance on email."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7087229)

MS

Marvin S.

Lead Developer

> "Starting out as a small team it was a no brainer to try slack it easily integrates into anything else you might use, but when growing the price became a problem for a still small team..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7177713)

Nathaniel C.

Account Executive

> "Features like Slackbot, reminders, and huddles help streamline internal ops and foster a fast, async-friendly culture."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7085314)

Roddy T.

Owner

> "Without discipline, channels turn into noise factories, and important messages can get buried under a landslide of GIFs and “quick questions.”"

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136975)

Osama A.

Full Stack Developer

> "The best part is it's messages search feature, you can quickly find any text from all chats and channels."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7083807)

FY

Faz Y.

EMEA Product Manager

> "Notifications and file sharing can be a bit misaligned sometimes and at scale the pricing can become a bit expensive."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7083530)

Jen B.

Medical Fronter

> "Features like Huddles allowed for instant, one-click audio/video syncs that simulate quick office chats."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7074895)

VR

Verified Reviewer

Senior Risk and Fraud Specialist

> "especially if someone was tagged in a post in a channel that has lots of traffic, the mention most times were missed, because it was not in threads and if you didn't go through all..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6879671)

JM

James M.

Sales Representative

> "Uploading pictures of products, making quick calls, organizing discussions by topics, and everything else seems to suit my sales style well enough."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7128012)

PA

Patrice A.

Assistant

> "Every channel activity triggers a message to official emails, creating unnecessary clutter in the inbox. Although Slack allows custom notifications but default isn't glad."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6884320)

Stefania D.

Student

> "I love the way it's organized per chats/tags, the fact that you can have calls on it as well and the integration with multiple platforms such as Google Drive and more."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7146674)

Enish S.

Business Administrator

> "Occasionally there are minor bugs — slow load times or messages showing as unread when they aren't — nothing critical, but noticeable."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7152390)

Aman M.

Software Analyst

> "The things that I like most about the Slack are depicted below Effective Communication: Slack provides platform for fast,organized and effective conversation on a particular topic..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7084106)

KR

Katherine R.

School Administrator

> "Sometimes the messages do not load immediately or the attachment may not upload fast enough, especially on hectic mornings."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7162959)

Michelle R.

Manager

> "Overall, it's been an excellent way to streamline communications and reach the larger organization and allows them to tailor what and how they want to receive communications and..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7136359)

NH

Nitin H.

Associate technical support engineer

> "I did not see an option to clear all the okd chats in direct messages, like if I leave a channel it goes away but in direct message we have to manually delete all the messages and..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6690666)

JN

Jon N.

Technology Director

> "We using it for DM's, group chat and project discussion and also allows us to easily share files with each other and we have confgured a number of connected apps and workflows."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7048334)

AM

Ashif M.

Managing Partner

> "The Huddle feature is a little "hit and miss" and often the video quality is not very good so I rarely use it"

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7162814)

Norman M.

Partner, Digital

> "I also really like the integrations with other tools I use every day, including Notion, Figma, Google and Linear and the ability to include custom notifications for processes we use."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6860515)

Marc R.

Digital Media Specialist

> "With multiple channels, constant notifications, and side conversations, it was easy to feel overwhelmed or distracted if notifications were not carefully managed."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7141374)

Jake P.

Account Executive

> "The direct integration with other tools like Google Drive and calendar apps also helps keep our workflow centralized in one hub."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155182)

DD

Daniel D.

Product Mamager

> "Notification overload and scattered conversations make it easy to miss important context, and Slack isn’t great for long-term knowledge management."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7087229)

AP

Ajay P.

Staff Accountant Lead

> "Slack provides a swipe system when we use slack on our mobile device, we can easily swipe and keep our transaction, that's a really awesome feature."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7036510)

Muhammad Z.

Procurement Specialist

> "Video and voice call features are not as strong as dedicated meeting platforms"

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7119720)

AF

Angie F.

Director of Human Resources

> "The desktop and mobile apps work seamlessly, making real-time communication possible with staff across multiple locations, enabling us to collaborate with others from outside of our..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7011608)

AF

Amanda F.

Head of Quality

> "Also it seems that my notifications for in-thread replies are inconsistent between my computer and phone's application."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155348)

Denis M.

Recruiter

> "It makes setting up standardized IT request forms, automated onboarding messages, or daily standups incredibly easy without needing to involve developers."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7143032)

SE

Sarah E.

Microbiologist

> "It is only just that it uses to drop too many notifications which could fine distracting and disturbing."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7131601)

SC

Swetha C.

TPM

> "The platform integrates well with many business tools, making it easy to receive updates, share files, and manage workflows in one place."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7162197)

VR

Verified Reviewer

Transfer Sales Agent

> "I also didn’t like that you can’t block someone. If a conversation becomes uncomfortable or someone keeps messaging you, there’s no way to stop it directly in Slack."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133679)

VR

Victor R.

Product Tech Lead

> "The ability to organize conversations by channels, integrate with our development tools, and quickly search through past discussions has significantly improved our productivity."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7019831)

EA

Estrella A.

Software engineer

> "I miss a lot of messages because i cannot get the notifications to actually notify me in the computer."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7180015)

VR

Verified Reviewer

Senior Project Specialist

> "I can sync Slack with my Google calendar (it's very useful as I receive reminder notifications 1 minute before my meeting)."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7088979)

Maxwell P.

General Manager

> "Also the free version hides message history after a certain period which can be frustrating if you need to reference something from a few months ago and have not upgraded yet."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7059262)

DW

Destinee W.

General Manager

> "Loved the ability of shout outs and gift card redemption but wanted other features like courses, knowledge base for staff, etc.."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7108828)

Nicole A.

Head of HR and GS

> "Bugs and performance problems that happen from time to time can also make chat and meetings less smooth."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7133070)

MW

Melinda W.

Owner

> "Its organized communication through channels—it keeps conversations, files, and updates in one place, making team collaboration clear and efficient."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7142143)

Charlie L.

Video Editor

> "This caused many team memebrs to miss things or respond to urgent maters later than needed."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7098514)

Yogesh S.

Flutter Developer

> "Slack gives strong value for money because it combines chat, file sharing, and file storage in one place with an easy-to-use interface."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7178572)

AR

Arthi R.

Engineer

> "Additionally, heavy reliance on it for all communications can contribute to "tool fatigue" for some users."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7138404)

Nathaniel C.

Account Executive

> "Slack has transformed how our team communicates—reducing response time, boosting transparency, and increasing cross-functional visibility."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7085314)

DS

Dipti S.

Corporate Recruiter

> "Slack is missing integration with different Mailboxes like Outlook due to which meetings could be crated within Slack"

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7018190)

VR

Verified Reviewer

Director

> "I love that you can use it in a way that best suits your business, it integrates with all o the other apps we use in our workflows no matter what company im working with, and their..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6864497)

VR

Verified Reviewer

Automation

> "The free plan has limitations on message history which can be frustrating."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7137621)

ZT

Zac T.

Data Manager

> "It works well for a wide range of user-types for our organization; from basically using it in place of texting, to intense project collaboration and file sharing."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6864329)

Jen B.

Medical Fronter

> "Only thing holding me back was I was frequently kicked off when working remotely and had to sign in multiple times."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7074895)

CF

Cristiano F.

Consultant

> "Channels, direct messages, integrations, and notifications all work together to keep communication organized without relying heavily on email."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7165937)

DN

David N.

IT Operations Manager

> "Admins also can't see or manage private channels which can be annoying."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7132601)

Erlinda Mangrobang A.

Compliance Officer

> "It also connects well with other tools we already use like Google Drive, Zoom and Samsara, which saves a lot of time switching between apps."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7155429)

Saidi B.

product manager

> "You end up either checking Slack every five minutes or missing something important because you muted too much."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7125888)

DC

Daniel C.

Automation Engineer

> "Generally great - it allows for fully remote work across a diverse team, and its intergration with things like Jira and Hubspot are actually genuinely useful."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7150078)

Saleem B.

Training and Development Manager

> "The free subscription of slack lacks customer support, you can only access the Slack Help Center for troubleshooting issues."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7057594)

VR

Verified Reviewer

App Developer

> "What I like most about Slack is its real-time messaging, seamless team collaboration, easy integrations, and organized channels."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7123432)

SG

Sreevalli G.

Senior QA Engineer

> "It can get overwhelming with too many channels and notifications. Plus, the limited message history in the free plan is a drawback."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7004445)

VR

Verified Reviewer

Account Executive

> "Being able to quickly message teammates, participate in team channels, and have dedicated groups for different functions helps speed up collaboration and decision making."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7071075)

CM

Claire M.

Regulatory Engineer

> "The only con I can think of is that occasionally I will miss messages if someone sends it in a thread because it will show up as "Activity" rather than a new message."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7071305)

Jiahao H.

Deployment Strategist

> "The ability to move easily between channels and conversations, combined with clear prioritization of unread messages, helps me stay organized even on busy days."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7073213)

TW

Tisha W.

Health Services Coordinator

> "The freemium version is missing so many features that it would be better to stay on google apps."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7104823)

JC

Jerrid C.

CEO

> "As a solo product consultant working across multiple client organizations, I’ve found it to be an essential tool for staying organized, responsive, and connected without getting..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7144763)

VR

Verified Reviewer

Account Executive

> "Sometimes it can become a bit messy with too many different chats, groups, channels to able to find information after a while."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___6878459)

FJR

France Jhannen R.

Virtual Assistant

> "What I like most about Slack is how it brings all our conversations and tools into one place, making teamwork feel smoother and more connected."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7164872)

VR

Verified Reviewer

Program Assistant

> "Yes, it did it's job as a communication tool and the channel setup probably works well for many organizations, but I found it bothersome to remember all the commands and didn't like..."

[See full review](https://www.capterra.com/p/135003/Slack/#Capterra___7037465)

[View Reviews](https://www.capterra.com/p/135003/Slack/reviews/)

## User interface

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

4.64 (1,727)

4.66 (24,147)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

LiveChat

Top features

33/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/62194/LiveChat/#features)

Slack

19/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/135003/Slack/#features)

### Recognition

LiveChat is recognized as a top-rated tool in 4 Capterra Shortlist reports

No recognitions have been awarded to Slack

### Deployment & support

LiveChat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Slack

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveChat

-   By Text
-   Located in United States
-   Founded in 2002

Slack

-   By Slack
-   Located in United States
-   Founded in 2014

## Popular Comparisons

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$25/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent)

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

vs

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,079)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

$8.75/month

Price

$4/month

4.6

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/135003-168668/Slack-vs-Microsoft-Teams)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$25/month

Price

$115/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk)

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/)

$8.75/month

Price

$29/month

4.6

Features

4.5

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/135003-153140/Slack-vs-Connecteam)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$25/month

Price

$0/month

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

vs

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,618)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

$8.75/month

Price

$7/month

4.6

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-247901/Slack-vs-Google-Workspace)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$25/month

Price

$19/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk)

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

vs

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[4.49 (12,140)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/)

$8.75/month

Price

$6/month

4.6

Features

4.3

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-176572/Slack-vs-Google-Hangouts)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

$25/month

Price

$69/month

4.5

Features

4.3

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24)

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

vs

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

$8.75/month

Price

$69/month

4.6

Features

4.3

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/113540-135003/Bitrix24-vs-Slack)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$25/month

Price

$20/month

4.5

Features

4.5

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk)

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/)

vs

[Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,604)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

$8.75/month

Price

$10.99/month

4.6

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/135003-184581/Slack-vs-Asana-PM)