# Compare LiveChat vs Help Scout 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveChat and Help Scout based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/62194-136909/LiveChat-vs-Help-Scout

---

# LiveChat vs Help Scout Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveChatHelp Scout2/4 selected

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

[## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [1,721 reviews](#user-reviews)

Positive

1,640

Neutral

62

Negative

19

[## Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

Starting Price

$55.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [226 reviews](#user-reviews)

Positive

212

Neutral

13

Negative

1

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,721 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

Single Sign On

4.8

Chat/Messaging

4.7

Real-Time Notifications

4.6

Real-Time Monitoring

4.6

Mobile Access

4.6

62%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

4.9

Real-Time Notifications

4.3

Real-Time Monitoring

\--

Mobile Access

4.2

User satisfaction

User satisfaction

4.6

User reviews[1,721](https://www.capterra.com/p/62194/LiveChat/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

User satisfaction

4.6

User reviews[226](https://www.capterra.com/p/136909/Help-Scout/reviews/)

Ease of use

4.7

Functionality

4.3

Value for money

4.4

Customer support

4.6

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

$55Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

Best for

SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate

## User reviews

Pros & cons

CP

Colleen P.

Director of Programming

> "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Managing director

> "I paid for this live chat service for years and it has consistently failed to work properly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

VR

Verified Reviewer

Managing director

> "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

RE

Robert E.

Administration

> "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

CP

Colleen P.

Director of Programming

> "Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Managing director

> "The service disconnects without warning."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

CP

Colleen P.

Director of Programming

> "ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Founder

> "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132)

Mai M.

Managing Director

> "We're already integrating it with other apps we use to create a really curated experience for our clients."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7120545)

Priyanka S.

Marketing Associate

> "The mobile app experience can be a bit clunky at times."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

VR

Verified Reviewer

Digital Marketer

> "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549)

DB

Destiny B.

Bartender

> "It always updates at the wrong time, causing me to not receive messages"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237)

LT

Lisa T.

Onwer

> "Best mix or features, integrations, and automation for a website chat service."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

Priyanka S.

Marketing Associate

> "LiveChat can be expensive for smaller teams."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

Bill L.

Vice President of Sales and Operations

> "The automation and reporting features also save time and help track performance."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7135451)

RE

Robert E.

Administration

> "On top of that, their service is way overpriced for what they offer."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

MM

Mohammed M.

Project manager

> "Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7134794)

JM

Jazzmen M.

CEO

> "I hate that I can’t see more details about the person I’m chatting with."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720)

EG

Edgaras G.

Digital Marketing Specialist

> "It also offers specialized support, including a cloud based integration system for increased security in various areas."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760)

DP

Dhruvil P.

Software engineer

> "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

Brian S.

Director

> "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149)

AK

Abdullah K.

Software engineer

> "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270)

MD

Max D.

Night Audit

> "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313)

HA

Haroon A.

Lead officer

> "Sometime chatbot take too much time and response from the real person is late"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287)

MR

Mike R.

Manager of Customer Service and Training

> "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003)

RB

Rayees B.

Project manager

> "It gets hanged sometimes and gives blurred images."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053)

RO

Rose O.

Head of School

> "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091)

MP

Mattia P.

Head of Marketing and Communication

> "It costs a lot for poor quality service and support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495)

CP

Colleen P.

Director of Programming

> "LiveChat, ChatBot, and Helpdesk have been very beneficial for our team."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

DP

Dhruvil P.

Software engineer

> "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

Joseph H.

Executive Director

> "I really like the way it is added seamlessly into my websites."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7124184)

AJ

Aashish J.

CSM

> "Sometime their is lag in receiving chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696)

Shaunak P.

Senior Data Engineer

> "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788)

DP

Dhruvil P.

Software engineer

> "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

JM

Joanne M.

Manager

> "Quick and easiest software to use when you don’t have a live representative available on the phone."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726)

MN

Manix N.

webmaster

> "Live Chat monitors the movement of our customers all the time, something some customers don't like."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416)

VR

Verified Reviewer

Customer Engagement Specialist.

> "Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324)

VR

Verified Reviewer

We are here to help everyone quickly!

> "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594)

DH

Dmytro H.

CTO

> "Quick and effective support, even on Saturday evening."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696)

AA

Avner A.

Product manager

> "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

JS

Jasmin S.

Jasmin Safro

> "A lot of idiots use it .that's only reason I heat about love chat"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919)

LS

Lirim S.

Instrumentation and Automation PLSC

> "Thanks to the LiveChat option we are getting 5-star reviews for our customer service."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6327786)

Rachel B.

Director, Demand Generation

> "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637)

WB

Waren B.

Director

> "It has streamlined communications making engagement with clients simple and transparent."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356)

Kwandile Mabutho K.

Reviewer

> "It lowers image quality when service connection is bad"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "Customer support for 24/7 has enabled us to retain customers and attract leads."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

NEH

Nganje Evakisse H.

Invoicing clerk

> "At times the connection fails and disconnects the software"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092)

Niel Winston T.

Remotasks.com

> "When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6329464)

VR

Verified Reviewer

Marketing Specialist

> "This does not have many of the extra features and "slick" look of many of its competitors."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340)

Daniel C.

Principal, Commercial Growth Operations Leader

> "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506)

VR

Verified Reviewer

Founder

> "Pricing, it is too expensive when compared with new solutions that provided chat solutions"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687)

RE

Robert E.

Administration

> "You’re much better off using Zoho Chatbot, which provides far better value and customer support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

Dan J.

Owner

> "This can lead to frustration for both customers and support staff."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388)

JJ

Joyce J.

News Correspondent

> "This platform is a very useful tool because it has helped resolve issues with our customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591)

SN

Samuel N.

Manager

> "It's affected by poor network coverageLack of positive body feedback"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416)

AM

Andrew M.

Owner

> "Mobile support for both iOS and Android apps is another great aspect."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391)

SS

Susheel S.

Data Analyst

> "Data privacy feature is a major concern for me"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819)

VR

Verified Reviewer

Customer Engagement Specialist.

> "Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324)

MR

Marina R.

Paralegal

> "It can be hard to find the correct auto-response quickly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637)

Cihan K.

Technical Service Engineer EMEA

> "We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4838651)

MB

Mwesigwa B.

Content creator and an affiliate marketer

> "Some times responses are slow and you have to stand on for a while"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723)

VR

Verified Reviewer

Accounts assistant

> "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739)

BT

Bahar T.

Student

> "Sometimes it’s challenging to report problems to customers services"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967)

LT

Lisa T.

Onwer

> "smooth and easy so far."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

IJC

Irish Joy C.

Bookkeeper

> "Livechat sometimes have time zone issues."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730)

VAM

Vittorio Andrea M.

artigiano

> "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886)

MW

Mitchell W.

marketing manager

> "the agents who respond are generic and talk like robots."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383)

Priyanka S.

Marketing Associate

> "The analytics offer helpful insights to improve support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

AK

Asraf K.

Recruiter

> "Customer may experience delay response "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931)

HB

Holly B.

Owner

> "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792)

DB

Dawn B.

Client Services/Operations

> "Sometimes the response to my question is slow."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3541274)

MdC

Maria domingas C.

pesquisador

> "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258)

LC

Lesily C.

Analyst

> "hours is a lot of you have an urgent problem"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4190812)

LN

Larry N.

Customer Service Coordinator

> "It is invaluable in supporting current customers and winning new ones!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586)

HJ

Hughetta J.

Cashier

> "I don't like the fact that they charge you to reply"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3832818)

ME

Michele E.

Senior Customer Specialist

> "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038)

PG

Piyush G.

Solutions Design Engineer

> "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637)

LN

Larry N.

Customer Service Coordinator

> "LiveChat has become a permanent part of our customer service experience. "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "no sure if software issue or net work issue. "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303785)

[View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/)

VR

Verified Reviewer

People Operations

> "Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635)

MO

Meghann O.

Customer Success Manager

> "I don't love the recent updates and we often had technical issues of our webhook disabling."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6608555)

VR

Verified Reviewer

People Operations

> "It strikes a good balance between being feature-rich enough to handle real support volume and simple enough that the whole team can..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635)

TP

Thomas P.

Head of Customer Success

> "They are constantly making poor decisions when designing updates."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6517003)

AB

Angelica B.

University Intern

> "Teams can work together on client queries using the software's collaborative inbox, which leads to quicker responses and more customer..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

SG

Shauna G.

packager

> "I have trouble when I try to use the mobile app."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6589281)

Emma B.

Senior Director Product Marketing

> "The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics about..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

VR

Verified Reviewer

Software Engineer

> "There are a few minor issues that made my daily work a hassle, like providing a bigger picture of all the chat supports of the last 3..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043)

FL

Fernando L.

Technical engineer

> "Collaboration features, such as ticket assignment and internal sharing of customer notes, have streamlined our team's communication."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892)

AB

Angelica B.

University Intern

> "Periodic bugs and poor system performance have been reported by certain users, which can reduce productivity."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

VR

Verified Reviewer

Technical Support Specialist

> "It's a no frills help desk tool that gets out of your way and just lets you help your customers"

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6756047)

AB

Angelica B.

University Intern

> "Last but not least, the pricing structure can be a problem for startups or small firms with tight funds."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

Emma B.

Senior Director Product Marketing

> "It also facilitates reporting on key performance indicators for our business, such as average response and resolution times."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

Carine Sylvie T.

Remote administrative assistant

> "Too many functions can make it a little difficult for beginners to get to grips with the interface"

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6025105)

AB

Angelica B.

University Intern

> "Its user-friendly interface enables seamless ticket administration, providing effective and well-organized customer contact."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

AV

Amanda V.

Developer Administrative Assistant and more

> "Keeps disconnecting from apps and support couldn't fix it. "

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6002057)

JB

Jessica B.

Digital Content Creator

> "It increases efficiency in handling support through email."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600)

VR

Verified Reviewer

Information Technology Analyst

> "The only issue I have is that its report generator does not allow you to create reports for tickets cleared for each individual admin..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3255166)

FL

Fernando L.

Technical engineer

> "We like its user-friendly interface and intuitive ticketing system make it easy to manage customer queries and respond in a timely..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892)

VR

Verified Reviewer

Backend developer

> "It has very limited features.pricing is a bit Higher and has limited language support."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4626019)

Lillian G.

Human Resources Generalist

> "Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922)

Erik W.

Executive Director

> "There were often conflict issues so we just turned it off, which is a shame because it's a major feature we had relied on."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3565437)

Lillian G.

Human Resources Generalist

> "Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922)

KW

Katarzyna W.

Technical Support Specialist

> "The chat is just not working that great, it was old-fashioned, hard to implement, and just overall not a great experience for both..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3535399)

Emma B.

Senior Director Product Marketing

> "I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

KF

Kenneth F.

Accounting

> "Furthermore, the customer service representatives appeared to be unfamiliar with product and its features."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4631517)

ZM

Zofia M.

Customer Success Lead

> "Collaborating with other team members using this tool is convenient."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581)

TA

Tusar A.

marketing manager

> "It's hard to spice up the customers."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4621339)

JB

Jessica B.

Digital Content Creator

> "Help scout raises the bar in great customer service."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600)

DM

David M.

Director

> "It feels like the ticketing system has now been abandoned as far as new development is concerned. "

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3347826)

ZM

Zofia M.

Customer Success Lead

> "There are no unnecessary distractions, and the navigation is easy."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581)

RS

Ridge S.

IT Help Desk

> "It usually clears up after a bit, but for them to have just done a price increase for this product with no real enhancements (at least..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487)

Emma B.

Senior Director Product Marketing

> "All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

Sam B.

Partner

> "In my opinion, it is overpriced."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317)

Aimee Rebekah S.

Director

> "Help Scout is really affordable and it's really simple and it does have limits but if you're just looking for a simple way to track..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4450830)

Sam B.

Partner

> "Help Scout is expensive."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317)

VR

Verified Reviewer

Software Engineer

> "I was able to quickly set up the entire platform in no time, which is very unlike other help desk services that are difficult to set..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043)

RS

Ridge S.

IT Help Desk

> "It likes to stop functioning from time to time."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487)

[View Reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

## User interface

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

4.64 (1,721)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

4.61 (226)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

LiveChat

Top features

33/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/62194/LiveChat/#features)

Help Scout

21/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/136909/Help-Scout/#features)

### Recognition

LiveChat is recognized as a top-rated tool in 4 Capterra Shortlist reports

Help Scout is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

LiveChat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Help Scout

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveChat

-   By Text
-   Located in United States
-   Founded in 2002

Help Scout

-   By Help Scout
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/)

$25/month

Price

$8.75/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-135003/LiveChat-vs-Slack)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$55/month

Price

$39/month

4.3

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/136909-164283/Help-Scout-vs-Zendesk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$25/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$55/month

Price

$19/month

4.3

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-136909/Freshdesk-vs-Help-Scout)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$25/month

Price

$39/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$55/month

Price

$15/month

4.3

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-136909/LiveAgent-vs-Help-Scout)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$25/month

Price

$0/month

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$55/month

Price

R$35/month

4.3

Features

4.7

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/136909-202528/Help-Scout-vs-Milvus)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$25/month

Price

$19/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$55/month

Price

$20/month

4.3

Features

4.5

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/136909-169505/Help-Scout-vs-Zoho-Desk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

$25/month

Price

$69/month

4.5

Features

4.3

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$55/month

Price

$19/month

4.3

Features

4.3

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-136909/Freshservice-vs-Help-Scout)