# Compare LiveChat vs eDesk 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveChat and eDesk based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/62194-137210/LiveChat-vs-xSellco-Helpdesk

---

# LiveChat vs eDesk Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveChateDesk2/4 selected

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)[4.4 (71)](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/)

[## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [1,713 reviews](#user-reviews)

Positive

1,632

Neutral

62

Negative

19

[## eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)[4.4 (71)](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

MP

Based on [71 reviews](#user-reviews)

Positive

62

Neutral

6

Negative

3

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,933 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Not enough reviews

Feature ratings

CRM

4.3

Support Ticket Management

4.4

Chatbot

5.0

Live Chat

4.7

Inbox Management

\--

\--%Fit

Not enough reviews

Feature ratings

CRM

\--

Support Ticket Management

4.5

Chatbot

3.0

Live Chat

3.3

Inbox Management

5.0

User satisfaction

User satisfaction

4.6

User reviews[1,713](https://www.capterra.com/p/62194/LiveChat/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

User satisfaction

4.4

User reviews[71](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.1

Customer support

4.4

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

Best for

Uniquely built for online sellers, eDesk’s customer support solutions empower delivery of outstanding customer experiences, in a fraction of the time, everywhere they sell.

## User reviews

Pros & cons

VR

Verified Reviewer

Managing director

> "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

VR

Verified Reviewer

Managing director

> "I paid for this live chat service for years and it has consistently failed to work properly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

VR

Verified Reviewer

Digital Marketer

> "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549)

RE

Robert E.

Administration

> "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

LT

Lisa T.

Onwer

> "Best mix or features, integrations, and automation for a website chat service."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

VR

Verified Reviewer

Managing director

> "The service disconnects without warning."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

EG

Edgaras G.

Digital Marketing Specialist

> "It also offers specialized support, including a cloud based integration system for increased security in various areas."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760)

VR

Verified Reviewer

Founder

> "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132)

Brian S.

Director

> "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149)

DP

Dhruvil P.

Software engineer

> "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and overreliance are..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

MD

Max D.

Night Audit

> "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313)

JM

Jazzmen M.

CEO

> "I hate that I can’t see more details about the person I’m chatting with."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720)

MR

Mike R.

Manager of Customer Service and Training

> "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003)

Priyanka S.

Marketing Associate

> "The mobile app experience can be a bit clunky at times."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

RO

Rose O.

Head of School

> "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091)

DB

Destiny B.

Bartender

> "It always updates at the wrong time, causing me to not receive messages"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237)

Shaunak P.

Senior Data Engineer

> "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788)

Priyanka S.

Marketing Associate

> "LiveChat can be expensive for smaller teams."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

JM

Joanne M.

Manager

> "Quick and easiest software to use when you don’t have a live representative available on the phone."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726)

RE

Robert E.

Administration

> "On top of that, their service is way overpriced for what they offer."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

AM

Andrew M.

Owner

> "Mobile support for both iOS and Android apps is another great aspect."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391)

DP

Dhruvil P.

Software engineer

> "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and creativity."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

VR

Verified Reviewer

Customer Engagement Specialist.

> "Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324)

DP

Dhruvil P.

Software engineer

> "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

SA

Sharmin A.

HR

> "Its user-friendly interface, customization options, and integration with other platforms make it a valuable tool for managing..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4709947)

Rachel B.

Director, Demand Generation

> "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web version has,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637)

DH

Dmytro H.

CTO

> "Quick and effective support, even on Saturday evening."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696)

AK

Abdullah K.

Software engineer

> "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

HA

Haroon A.

Lead officer

> "Sometime chatbot take too much time and response from the real person is late"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287)

LS

Lirim S.

Instrumentation and Automation PLSC

> "Thanks to the LiveChat option we are getting 5-star reviews for our customer service."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6327786)

RB

Rayees B.

Project manager

> "It gets hanged sometimes and gives blurred images."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053)

WB

Waren B.

Director

> "It has streamlined communications making engagement with clients simple and transparent."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356)

SN

Samuel N.

Manager

> "It's affected by poor network coverageLack of positive body feedback"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "Customer support for 24/7 has enabled us to retain customers and attract leads."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

MP

Mattia P.

Head of Marketing and Communication

> "It costs a lot for poor quality service and support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495)

Angela V.

Owner

> "The periodic emails informing reviewers of new developments in LiveChat's commercial applications are really appreciated."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6288061)

AJ

Aashish J.

CSM

> "Sometime their is lag in receiving chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696)

Niel Winston T.

Remotasks.com

> "When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6329464)

MN

Manix N.

webmaster

> "Live Chat monitors the movement of our customers all the time, something some customers don't like."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416)

DP

Dhruvil P.

Software engineer

> "Real-time Communication: Live chat software provides real-time communication between team members, allowing for quick and efficient..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

VR

Verified Reviewer

We are here to help everyone quickly!

> "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration only..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594)

Daniel C.

Principal, Commercial Growth Operations Leader

> "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506)

AA

Avner A.

Product manager

> "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site based on..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548)

RE

Robert E.

Administration

> "You’re much better off using Zoho Chatbot, which provides far better value and customer support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

PG

Piyush G.

Solutions Design Engineer

> "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637)

Ava T.

Marketing Operations Analyst

> "Livechat connects with a variety of messaging channels, which has ensured that we are able to reach our customers wherever they are ."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4732876)

JS

Jasmin S.

Jasmin Safro

> "A lot of idiots use it .that's only reason I heat about love chat"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919)

JJ

Joyce J.

News Correspondent

> "This platform is a very useful tool because it has helped resolve issues with our customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591)

Kwandile Mabutho K.

Reviewer

> "It lowers image quality when service connection is bad"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623)

VR

Verified Reviewer

Customer Engagement Specialist.

> "Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324)

NEH

Nganje Evakisse H.

Invoicing clerk

> "At times the connection fails and disconnects the software"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092)

Cihan K.

Technical Service Engineer EMEA

> "We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all problems can..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4838651)

VR

Verified Reviewer

Marketing Specialist

> "This does not have many of the extra features and "slick" look of many of its competitors."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340)

JJ

John J.

CEO

> "To install the code into our website was very straight-forward, just copy/paste."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6252442)

VR

Verified Reviewer

Founder

> "Pricing, it is too expensive when compared with new solutions that provided chat solutions"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687)

VR

Verified Reviewer

Accounts assistant

> "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739)

Dan J.

Owner

> "This can lead to frustration for both customers and support staff."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388)

LT

Lisa T.

Onwer

> "smooth and easy so far."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

SS

Susheel S.

Data Analyst

> "Data privacy feature is a major concern for me"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819)

VAM

Vittorio Andrea M.

artigiano

> "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886)

CS

Chyanna S.

Cashier

> "People take longer than expected to reply back and sometimes it won't even come in"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3483413)

Priyanka S.

Marketing Associate

> "The analytics offer helpful insights to improve support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

MR

Marina R.

Paralegal

> "It can be hard to find the correct auto-response quickly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637)

HB

Holly B.

Owner

> "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792)

MB

Mwesigwa B.

Content creator and an affiliate marketer

> "Some times responses are slow and you have to stand on for a while"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723)

MdC

Maria domingas C.

pesquisador

> "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked questions."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258)

BT

Bahar T.

Student

> "Sometimes it’s challenging to report problems to customers services"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967)

NO

Njeri O.

Administrator

> "Its interaction with other messaging apps vey good, I respect Livechat's tagging framework which assists in flawless customer..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4767269)

IJC

Irish Joy C.

Bookkeeper

> "Livechat sometimes have time zone issues."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730)

Ava T.

Marketing Operations Analyst

> "This tool offers us a multitude of options to connect with our customers and potential sales prospects through various channels."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4732876)

DT

Danielle T.

Student

> "The wait times are always long and representatives are not entirely helpful."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3465495)

MC

Micah C.

English Tutor

> "When a consumer requests services, this software automatically engages with them, piques their interest, and also gives them some..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4779351)

MW

Mitchell W.

marketing manager

> "the agents who respond are generic and talk like robots."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383)

LN

Larry N.

Customer Service Coordinator

> "It is invaluable in supporting current customers and winning new ones!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586)

AK

Asraf K.

Recruiter

> "Customer may experience delay response "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931)

ME

Michele E.

Senior Customer Specialist

> "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the chat..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038)

DB

Dawn B.

Client Services/Operations

> "Sometimes the response to my question is slow."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3541274)

LN

Larry N.

Customer Service Coordinator

> "LiveChat has become a permanent part of our customer service experience. "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586)

Md Jahan M.

Digital Marketing | Web Development & Design Specialist - Freelance

> "There are no complicated points for me that I disliked most."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3498089)

[View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/)

MP

Michael P.

MD

> "Customer service experience, I recommend \[sensitive content hidden\] she went out of her way to assist us with..."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___6346982)

LD

Loic D.

European Sales Manager

> "We'd have dreamt of a solution that could scan all past exchanges with customers and produce appropriate..."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___5001741)

JK

Jerry K.

Owner

> "Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language..."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___5001077)

FC

Frank C.

CEO

> "Adding to the confusion, eDesk claimed that we had 130 support tickets when we actually had no more than 5."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#GetApp___5033319)

JS

Jake S.

Partnet

> "We've used the product since it was called Reply Manager, which was so fairly priced and worked well for our..."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___6152321)

FC

Frank C.

CEO

> "Multiple Plans Added to Cart:The very first problem arose during the checkout process."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#GetApp___5033319)

VK

Viktor K.

ECommerce manager

> "Large number of integrationsFlexible settings Good automation options"

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___5000703)

VK

Viktor K.

Manager

> "Some features now cost extra May be too complicated for smaller users"

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___5000723)

FC

Frank C.

CEO

> "To our surprise, they removed the less expensive Performance+ plan that we had intended to use."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#GetApp___5033319)

FC

Frank C.

CEO

> "As the CEO of a small business, I regretfully have to advise others to steer clear of eDesk based on our..."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#GetApp___5033319)

VR

Verified Reviewer

Lead Web Developer

> "Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3342598)

CM

Calvin M.

Customer Service Manager

> "The user permissions are helpful for structuring a department, but user performance data under Insights is..."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3310189)

LH

Linda H.

CS team manager

> "clean look, the dark theme feature is very neat too."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3432026)

CM

Calvin M.

Customer Service Manager

> "The chat experience is restrictive and feels like instant email, can't tell if a customer is typing or if they..."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3310189)

KnB

Karolína B.

Head of customer support

> "I like how easy we can connect Marketplaces and eDesk."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3250757)

KP

Karan P.

Associate

> "Social media integration is not as effective as we had hoped for."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3210833)

VR

Verified Reviewer

VP of Innovation

> "Good integration capabilities with marketplaces such as Amazon and Ebay."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___2240426)

AB

Alan B.

Customer Service Manager

> "The ia system is not clear in its functioning, learning method etc."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3427412)

HH

Hitesh H.

Sales

> "Works with so many channels, easy to use and intergrate"

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3310730)

CM

Calvin M.

Customer Service Manager

> "it often is mistaken for an email contact form."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3310189)

LE

Laura E.

customer service supervisor

> "Thank you to \[SENSITIVE CONTENT\], she helped me resolve my issue and was very kind throughout the process."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3415928)

DR

Daniel R.

sys admin

> "sometimes rules dont not work"

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3415634)

LE

Laura E.

customer service supervisor

> "Emails are easy to navigate."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___3415928)

VR

Verified Reviewer

VP of Innovation

> "No API and limited further integration capabilities."

[See full review](https://www.capterra.com/p/137210/xSellco-Helpdesk/#Capterra___2240426)

[View Reviews](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/)

## User interface

4.64 (1,713)

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)

4.40 (71)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

LiveChat

Top features

35/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/62194/LiveChat/#features)

eDesk

21/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/137210/xSellco-Helpdesk/#features)

### Recognition

No recognitions have been awarded to LiveChat

No recognitions have been awarded to eDesk

### Deployment & support

LiveChat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

eDesk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveChat

-   By Text
-   Located in United States
-   Founded in 2002

eDesk

-   By xSellco
-   Located in Ireland
-   Founded in 2012

## Popular Comparisons

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

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4.5

Features

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4.6

Ease of Use

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[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)[4.40 (71)](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/)

vs

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$0/month

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4.2

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4.4

4.4

Ease of Use

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[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

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4.5

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4.6

4.6

Ease of Use

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[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)[4.40 (71)](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$0/month

Price

$39/month

4.2

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/137210-164283/xSellco-Helpdesk-vs-Zendesk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$25/month

Price

$39/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk)

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)[4.40 (71)](https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$0/month

Price

$20/month

4.2

Features

4.5

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/137210-169505/xSellco-Helpdesk-vs-Zoho-Desk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$25/month

Price

$0/month

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$25/month

Price

$19/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

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$25/month

Price

€61/month

4.5

Features

4.3

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$25/month

Price

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4.5

Features

4.5

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

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$25/month

Price

$39/month

4.5

Features

4.4

4.6

Ease of Use

4.4

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[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

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Price

$25/month

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Features

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4.6

Ease of Use

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