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LiveChat is used worldwide by over 37,000 happy customers from every industry. Thanks to varied pricing plans, and feature customization options, LiveChat serves businesses of all sizes.
We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food & Beverages
I most like how simple and easy it was to use, just like any other messenger would be. It is what you want an expect it to be.
Sometimes the lag is really bad which can cause problems in the wait time to answer customers questions.
LiveChat provides many useful features, great reporting system, immediate and friendly support team. One of the best investments we've made to improve our customer service and sales index.
Another thing sometimes it can be really hard to explain the situation over livechat to get the problem fixed depending on what the problem sometimes.
I really like Live Chat because of the benefits of communication offered to the community on various internet platforms, I think this is an amazing tool and needs to be further developed.
Depending on your service provider connecting and staying connected can be diffucult. There is no safeguard for long connect times or lost chats in the middle of a conversation.
I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.
The lag can be pretty awful sometimes...that's hard to explain to a client. Sometimes it makes us look lazy.
Highly stable and great escalation platform and the customer contacts list management and file sharing is very effective through Faveo Helpdesk capabilities.
We have run into problems that are hard to troubleshoot.
All of the build in features are very good to use, the most amazing feature is the Email notification, its really easy to monitor.
The installation process was difficult and costly.
Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.
The forms building process is quite complicated as the main fields are driven from the default form and this is quite confusing.
We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them.
Some options used in admin panel are confusing.
Rilwan : Hi, my name is Rilwan. I'm the Product Designer at, Active Media Limited. Right now, we've got a team of six people, including me. On a scale of one to five, I would give LiveChats a four out of a five. Thanks. Recently, most people would like to get immediate response to whatever issues they've got with platforms. So, if it's via an email, most times, we'll probably reply to emails in a day or two. Via a call, we don't have enough manpower for the Call [inaudible 00:00:34]. If it is via a chat, that's immediate. So that makes it faster for people to actually just get whatever issues they need to get fixed. So, that's what we'll be using it for now. In the sense that, we deal with payments [inaudible 00:00:47], and that's always one of the things that you need to make sure is sorted out, probably that day. If it's via an email, that might take a day or two. Or with the LiveChats, it makes it easier to just talk to the customer and make sure whatever they need fixed, is fixed. The ease of using LiveChats, is easy to integrate into the software. It's... The backup option, is easy as well, [inaudible 00:01:16] the way it analyzes the data. So, when you need to go back and if there's a query with something, you can always go back and try to sort out... okay, whatever the issue is. So, that would be the first. Then the second would be, the usability. It's easy to use for everyone on the team. So, those two options. Yeah. The one dislike would be, the pricing. I think, to get all the functionality, you'll probably pay almost $60 per agent. And for small business like us, that can be a little bit pricey. So, that would be the only dislike I've got about them, rather. Yeah. Thanks.
Prioritize real-user-identified key features according to your needs to find your best fit.
LiveChat
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