# Compare LiveChat vs Crisp 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveChat and Crisp based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/62194-151292/LiveChat-vs-Crisp --- # LiveChat vs Crisp Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveChatCrisp2/4 selected [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) [## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [1,721 reviews](#user-reviews) Positive 1,640 Neutral 62 Negative 19 [## Crisp](https://www.capterra.com/p/151292/Crisp/)[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) Starting Price $45.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [147 reviews](#user-reviews) Positive 137 Neutral 6 Negative 4 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### HubSpot Service Hub 4.4 (189) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### Text 4.7 (26) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### HubSpot CRM 4.5 (4,458) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 93% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (989) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,721 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 84%Fit High performer Feature ratings Single Sign On 4.8 Chat/Messaging 4.7 Real-Time Notifications 4.6 Real-Time Monitoring 4.6 Mobile Access 4.6 73%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.9 Real-Time Notifications 4.6 Real-Time Monitoring 4.7 Mobile Access 4.4 User satisfaction User satisfaction 4.6 User reviews[1,721](https://www.capterra.com/p/62194/LiveChat/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 User satisfaction 4.6 User reviews[147](https://www.capterra.com/p/151292/Crisp/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.5 Customer support 4.5 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $45Other, Per Month - Free version - Free trial Best for Best for LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support. Best for 600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales. ## User reviews Pros & cons CP Colleen P. Director of Programming > "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions,..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) VR Verified Reviewer Managing director > "I paid for this live chat service for years and it has consistently failed to work properly." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) VR Verified Reviewer Managing director > "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) RE Robert E. Administration > "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December,..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) CP Colleen P. Director of Programming > "Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) VR Verified Reviewer Managing director > "The service disconnects without warning." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) CP Colleen P. Director of Programming > "ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) VR Verified Reviewer Founder > "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132) Mai M. Managing Director > "We're already integrating it with other apps we use to create a really curated experience for our clients." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7120545) Priyanka S. Marketing Associate > "The mobile app experience can be a bit clunky at times." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) VR Verified Reviewer Digital Marketer > "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549) DB Destiny B. Bartender > "It always updates at the wrong time, causing me to not receive messages" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237) LT Lisa T. Onwer > "Best mix or features, integrations, and automation for a website chat service." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331) Priyanka S. Marketing Associate > "LiveChat can be expensive for smaller teams." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) Bill L. Vice President of Sales and Operations > "The automation and reporting features also save time and help track performance." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7135451) RE Robert E. Administration > "On top of that, their service is way overpriced for what they offer." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) MM Mohammed M. Project manager > "Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7134794) JM Jazzmen M. CEO > "I hate that I can’t see more details about the person I’m chatting with." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720) EG Edgaras G. Digital Marketing Specialist > "It also offers specialized support, including a cloud based integration system for increased security in various areas." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760) DP Dhruvil P. Software engineer > "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) Brian S. Director > "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149) AK Abdullah K. Software engineer > "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270) MD Max D. Night Audit > "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313) HA Haroon A. Lead officer > "Sometime chatbot take too much time and response from the real person is late" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287) MR Mike R. Manager of Customer Service and Training > "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003) RB Rayees B. Project manager > "It gets hanged sometimes and gives blurred images." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053) RO Rose O. Head of School > "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091) MP Mattia P. Head of Marketing and Communication > "It costs a lot for poor quality service and support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495) CP Colleen P. Director of Programming > "LiveChat, ChatBot, and Helpdesk have been very beneficial for our team." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) DP Dhruvil P. Software engineer > "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) Joseph H. Executive Director > "I really like the way it is added seamlessly into my websites." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7124184) AJ Aashish J. CSM > "Sometime their is lag in receiving chat." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696) Shaunak P. Senior Data Engineer > "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788) DP Dhruvil P. Software engineer > "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) JM Joanne M. Manager > "Quick and easiest software to use when you don’t have a live representative available on the phone." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726) MN Manix N. webmaster > "Live Chat monitors the movement of our customers all the time, something some customers don't like." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416) VR Verified Reviewer Customer Engagement Specialist. > "Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324) VR Verified Reviewer We are here to help everyone quickly! > "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594) DH Dmytro H. CTO > "Quick and effective support, even on Saturday evening." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696) AA Avner A. Product manager > "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548) PB Pernia B. Advisor to the Digital Marketing Team > "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506) JS Jasmin S. Jasmin Safro > "A lot of idiots use it .that's only reason I heat about love chat" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919) LS Lirim S. Instrumentation and Automation PLSC > "Thanks to the LiveChat option we are getting 5-star reviews for our customer service." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6327786) Rachel B. Director, Demand Generation > "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637) WB Waren B. Director > "It has streamlined communications making engagement with clients simple and transparent." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356) Kwandile Mabutho K. Reviewer > "It lowers image quality when service connection is bad" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623) PB Pernia B. Advisor to the Digital Marketing Team > "Customer support for 24/7 has enabled us to retain customers and attract leads." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506) NEH Nganje Evakisse H. Invoicing clerk > "At times the connection fails and disconnects the software" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092) Niel Winston T. Remotasks.com > "When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6329464) VR Verified Reviewer Marketing Specialist > "This does not have many of the extra features and "slick" look of many of its competitors." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340) Daniel C. Principal, Commercial Growth Operations Leader > "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506) VR Verified Reviewer Founder > "Pricing, it is too expensive when compared with new solutions that provided chat solutions" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687) RE Robert E. Administration > "You’re much better off using Zoho Chatbot, which provides far better value and customer support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) Dan J. Owner > "This can lead to frustration for both customers and support staff." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388) JJ Joyce J. News Correspondent > "This platform is a very useful tool because it has helped resolve issues with our customers." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591) SN Samuel N. Manager > "It's affected by poor network coverageLack of positive body feedback" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416) AM Andrew M. Owner > "Mobile support for both iOS and Android apps is another great aspect." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391) SS Susheel S. Data Analyst > "Data privacy feature is a major concern for me" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819) VR Verified Reviewer Customer Engagement Specialist. > "Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324) MR Marina R. Paralegal > "It can be hard to find the correct auto-response quickly." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637) Cihan K. Technical Service Engineer EMEA > "We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4838651) MB Mwesigwa B. Content creator and an affiliate marketer > "Some times responses are slow and you have to stand on for a while" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723) VR Verified Reviewer Accounts assistant > "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739) BT Bahar T. Student > "Sometimes it’s challenging to report problems to customers services" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967) LT Lisa T. Onwer > "smooth and easy so far." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331) IJC Irish Joy C. Bookkeeper > "Livechat sometimes have time zone issues." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730) VAM Vittorio Andrea M. artigiano > "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886) MW Mitchell W. marketing manager > "the agents who respond are generic and talk like robots." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383) Priyanka S. Marketing Associate > "The analytics offer helpful insights to improve support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) AK Asraf K. Recruiter > "Customer may experience delay response " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931) HB Holly B. Owner > "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792) DB Dawn B. Client Services/Operations > "Sometimes the response to my question is slow." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3541274) MdC Maria domingas C. pesquisador > "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258) LC Lesily C. Analyst > "hours is a lot of you have an urgent problem" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4190812) LN Larry N. Customer Service Coordinator > "It is invaluable in supporting current customers and winning new ones!" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586) HJ Hughetta J. Cashier > "I don't like the fact that they charge you to reply" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3832818) ME Michele E. Senior Customer Specialist > "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038) PG Piyush G. Solutions Design Engineer > "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637) LN Larry N. Customer Service Coordinator > "LiveChat has become a permanent part of our customer service experience. " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586) DC Daisy C. CONTROLLER/OFFICE MANAGER > "no sure if software issue or net work issue. " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303785) [View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) LM Leandi M. Product Manager and Conversational AI > "It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7121178) LM Leandi M. Product Manager and Conversational AI > "There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7121178) LK Latisha K. Sales support specialist > "This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6843341) MN Maxxie N. Customer Support Team Lead > "Not being able to export a full chat transcript, not being able to filter chat based on specific dates" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6830613) RL Roberta L. Head of Customer Operations > "For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118) IB Ivan B. Trainer and technical support for retail > "The notification sending of the app and e-mail was really unstable and after the initital period (two months or so) the..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6569035) VR Verified Reviewer VP of Marketing > "Crisp has one of the most generous free trials at 100 profiles and 2 seats." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6836657) RL Roberta L. Head of Customer Operations > "When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118) IB Ivan B. Trainer and technical support for retail > "Crisp has a very straightforward and, I can say, easy way to program your chat bot and has had an inbox that feels very..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6569035) LL Lydie L. Customer Support > "Some issues with our proxy (Crisp is not shown to every user)" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6838877) Sayuj K. Server Operator > "Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___5072803) SS Santeri S. Tech Support Specialist > "Knowledge base editor uses Markdown, and the WYSIWYG editor isn't living up to the name (you don't always get what you see)." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6767094) LL Lydie L. Customer Support > "I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6838877) SL Steinar L. Co-founder > "I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6853478) LK Latisha K. Sales support specialist > "Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up!" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6843341) OA Oleksandr A. CEO and Founder > "There is no option to mark conversations as unread. Because of this, our support department sometimes misses requests." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6785843) LL Lauritz L. Co-Founder > "Our customers are able to communicate with us seamlessly, and the whole interaction cycle feels incredibly polished." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6760062) DV Dennis V. Founding Product Engineer > "The user interface sometimes is too bloated in the backoffice" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6760056) SM Sam M. Owner > "I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6887797) SF Stefan F. Co-founder > "That we didn't implement it earlier and used Facebook Business Messenger chat (that sucks so hard)." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6755404) ME Matthew E. CTO > "Crisp has enabled us to provide our customers with best-in-class support." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6769696) NV Nadia V. Support Manager > "You can't filter between live chat and emails" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___4896479) VR Verified Reviewer CEO > "We've been using Crisp for about 7 years so far on one of our projects and our experience is great so we are integrating it..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6778230) JB Johnathan B. CEO > "Email campaign reporting isn't as detailed as I'd like" [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6258529) RL Roberta L. Head of Customer Operations > "Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6852118) FS Fernando S. Marketing Manager > "For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___4718730) KB Kateryna B. Product Manager > "I like that we can manage all our websites in one account and it's very easy to switch between them." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6313160) VR Verified Reviewer Director > "It is not possible to view rich-content emails i.e. no HTML emails." [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) Savya S. Server Administrator > "Crisp has made it so much easier to communicate with customers, and provide a much better way to handle them using the chat..." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___5000913) VR Verified Reviewer Director > "Even the: VIEW ORIGINAL EMAIL option does not fully work." [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) VR Verified Reviewer Founder > "We implemented it quickly and it was up and running without any major issues." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7042142) RK Richard K. Security & Privacy Consultant > "The conversation history view was a bit baffling to me at times." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___3502026) ES Emily S. Lead > "Extremely use friendly and great documentation and support." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6814639) VR Verified Reviewer Director > "They appear in plain-text and are unreadable." [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) VR Verified Reviewer Founder > "The service they give from their customer representatives is really good." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___7042142) VR Verified Reviewer Director > "Well let me warn you, their email functionality is lacking!" [See full review](https://www.capterra.com/p/151292/Crisp/#GetApp___3167600) KB Kateryna B. Product Manager > "Easy setup and customization are also among its perks." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___6313160) PD Pedro D. Customer Success Manager > "In addition to it, all data in PipeDrive is now mixed up since we attempted to integrate." [See full review](https://www.capterra.com/p/151292/Crisp/#Capterra___2677551) [View Reviews](https://www.capterra.com/p/151292/Crisp/reviews/) ## User interface [LiveChat](https://www.capterra.com/p/62194/LiveChat/) 4.64 (1,721) [Crisp](https://www.capterra.com/p/151292/Crisp/) 4.56 (147) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important LiveChat Top features 33/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/62194/LiveChat/#features) Crisp 30/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/151292/Crisp/#features) ### Recognition LiveChat is recognized as a top-rated tool in 4 Capterra Shortlist reports Crisp is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support LiveChat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Crisp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveChat - By Text - Located in United States - Founded in 2002 Crisp - By Crisp - Located in France - Founded in 2015 ## Popular Comparisons [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) $25/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-135003/LiveChat-vs-Slack) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) $45/month Price $8.75/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-151292/Slack-vs-Crisp) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $45/month Price $15/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-151292/LiveAgent-vs-Crisp) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $45/month Price $0/month 4.4 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-151292/Tidio-Chat-vs-Crisp) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $25/month Price $0/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $45/month Price $39/month 4.4 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/151292-164283/Crisp-vs-Zendesk) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $45/month Price $19/month 4.4 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-151292/Freshdesk-vs-Crisp) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $25/month Price $69/month 4.5 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24) [Crisp](https://www.capterra.com/p/151292/Crisp/)[4.56 (147)](https://www.capterra.com/p/151292/Crisp/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) $45/month Price $39/month 4.4 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-151292/Intercom-vs-Crisp)