# Compare LiveChat vs HubSpot CRM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveChat and HubSpot CRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/62194-152373/LiveChat-vs-HubSpot-CRM --- # LiveChat vs HubSpot CRM Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveChatHubSpot CRM2/4 selected [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) [## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [1,727 reviews](#user-reviews) Positive 1,645 Neutral 63 Negative 19 [## HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.5 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $20.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [4,470 reviews](#user-reviews) Positive 4,144 Neutral 239 Negative 87 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,851 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings Single Sign On 4.8 Chat/Messaging 4.7 Real-Time Notifications 4.6 Real-Time Monitoring 4.6 Mobile Access 4.6 \--%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging NA Real-Time Notifications 4.6 Real-Time Monitoring NA Mobile Access 4.3 User satisfaction User satisfaction 4.6 User reviews[1,727](https://www.capterra.com/p/62194/LiveChat/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 User satisfaction 4.5 User reviews[4,470](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.3 Customer support 4.4 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support. Best for The HubSpot CRM is built for growing teams to attract, engage and delight customers. ## User reviews Pros & cons CP Colleen P. Director of Programming > "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions,..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) RE Robert E. Administration > "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) DM Dimakatso M. Receptionist > "LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7177068) CE Charles E. Sales Manager > "Difficult to get it setup and working correctly in my experience." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7151262) CP Colleen P. Director of Programming > "Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) VR Verified Reviewer Founder > "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132) CP Colleen P. Director of Programming > "ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) VR Verified Reviewer Managing director > "I paid for this live chat service for years and it has consistently failed to work properly." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) VR Verified Reviewer Managing director > "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) VR Verified Reviewer Managing director > "The service disconnects without warning." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) PB Pritijeet B. OMNI Marketing > "LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7162483) Priyanka S. Marketing Associate > "The mobile app experience can be a bit clunky at times." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) Mai M. Managing Director > "We're already integrating it with other apps we use to create a really curated experience for our clients." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7120545) Priyanka S. Marketing Associate > "LiveChat can be expensive for smaller teams." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) VR Verified Reviewer Digital Marketer > "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities,..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549) RE Robert E. Administration > "On top of that, their service is way overpriced for what they offer." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) LT Lisa T. Onwer > "Best mix or features, integrations, and automation for a website chat service." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331) JM Jazzmen M. CEO > "I hate that I can’t see more details about the person I’m chatting with." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720) Bill L. Vice President of Sales and Operations > "The automation and reporting features also save time and help track performance." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7135451) DP Dhruvil P. Software engineer > "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) MM Mohammed M. Project manager > "Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7134794) AK Abdullah K. Software engineer > "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270) EG Edgaras G. Digital Marketing Specialist > "It also offers specialized support, including a cloud based integration system for increased security in various areas." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760) HA Haroon A. Lead officer > "Sometime chatbot take too much time and response from the real person is late" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287) Brian S. Director > "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149) DB Destiny B. Bartender > "It always updates at the wrong time, causing me to not receive messages" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237) MD Max D. Night Audit > "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313) RB Rayees B. Project manager > "It gets hanged sometimes and gives blurred images." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053) Salatiel S. Manager > "I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7178969) MP Mattia P. Head of Marketing and Communication > "It costs a lot for poor quality service and support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495) MR Mike R. Manager of Customer Service and Training > "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003) DP Dhruvil P. Software engineer > "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) RO Rose O. Head of School > "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091) DP Dhruvil P. Software engineer > "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) CP Colleen P. Director of Programming > "LiveChat, ChatBot, and Helpdesk have been very beneficial for our team." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) MN Manix N. webmaster > "Live Chat monitors the movement of our customers all the time, something some customers don't like." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416) Joseph H. Executive Director > "I really like the way it is added seamlessly into my websites." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7124184) VR Verified Reviewer We are here to help everyone quickly! > "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594) Shaunak P. Senior Data Engineer > "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788) AA Avner A. Product manager > "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548) CP Chris P. Supervisor > "Their platform is extremely stable and we have never experienced an outage." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7150399) JS Jasmin S. Jasmin Safro > "A lot of idiots use it .that's only reason I heat about love chat" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919) DH Dmytro H. CTO > "Quick and effective support, even on Saturday evening." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696) Rachel B. Director, Demand Generation > "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637) Salatiel S. Manager > "His expertise and patience made a difficult situation much easier to resolve." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7178969) Kwandile Mabutho K. Reviewer > "It lowers image quality when service connection is bad" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623) PB Pernia B. Advisor to the Digital Marketing Team > "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506) NEH Nganje Evakisse H. Invoicing clerk > "At times the connection fails and disconnects the software" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092) CP Chris P. Supervisor > "Our customers have never had a negative experience with the chat program." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7150399) VR Verified Reviewer Marketing Specialist > "This does not have many of the extra features and "slick" look of many of its competitors." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340) WB Waren B. Director > "It has streamlined communications making engagement with clients simple and transparent." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356) Dan J. Owner > "This can lead to frustration for both customers and support staff." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388) PB Pernia B. Advisor to the Digital Marketing Team > "Customer support for 24/7 has enabled us to retain customers and attract leads." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506) SN Samuel N. Manager > "It's affected by poor network coverageLack of positive body feedback" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416) Daniel C. Principal, Commercial Growth Operations Leader > "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506) SS Susheel S. Data Analyst > "Data privacy feature is a major concern for me" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819) RE Robert E. Administration > "You’re much better off using Zoho Chatbot, which provides far better value and customer support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) MR Marina R. Paralegal > "It can be hard to find the correct auto-response quickly." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637) JM Joanne M. Manager > "Quick and easiest software to use when you don’t have a live representative available on the phone." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726) MB Mwesigwa B. Content creator and an affiliate marketer > "Some times responses are slow and you have to stand on for a while" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723) JJ Joyce J. News Correspondent > "This platform is a very useful tool because it has helped resolve issues with our customers." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591) BT Bahar T. Student > "Sometimes it’s challenging to report problems to customers services" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967) AM Andrew M. Owner > "Mobile support for both iOS and Android apps is another great aspect." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391) IJC Irish Joy C. Bookkeeper > "Livechat sometimes have time zone issues." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730) VR Verified Reviewer Accounts assistant > "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739) AJ Aashish J. CSM > "Sometime their is lag in receiving chat." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696) LT Lisa T. Onwer > "smooth and easy so far." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331) MW Mitchell W. marketing manager > "the agents who respond are generic and talk like robots." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383) VAM Vittorio Andrea M. artigiano > "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886) AK Asraf K. Recruiter > "Customer may experience delay response " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931) Priyanka S. Marketing Associate > "The analytics offer helpful insights to improve support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) LC Lesily C. Analyst > "hours is a lot of you have an urgent problem" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4190812) HB Holly B. Owner > "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792) HJ Hughetta J. Cashier > "I don't like the fact that they charge you to reply" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3832818) MdC Maria domingas C. pesquisador > "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258) PG Piyush G. Solutions Design Engineer > "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637) LN Larry N. Customer Service Coordinator > "It is invaluable in supporting current customers and winning new ones!" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586) DC Daisy C. CONTROLLER/OFFICE MANAGER > "no sure if software issue or net work issue. " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303785) ME Michele E. Senior Customer Specialist > "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038) VR Verified Reviewer Founder > "Pricing, it is too expensive when compared with new solutions that provided chat solutions" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687) [View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) VR Verified Reviewer Project specialist > "Besides, we use it to create our Knowledge Base (articles that are then integarted in our platform) and for Hubspot helpdesk (which is our system of helping clients on a project..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7103301) Nicole M. Sales Enablement Consultant > "The absolute worst is email handling, emails to linked inboxes have no settings control and always link to multiple deals; emails linked to Helpdesk don't exist independently of..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721) ET Edward T. Founder and Marketing Strategist > "Records of contacts integrate seamlessly with our e-mail marketing, and the deal pipeline enables me to follow up from initial contact to the signed contract." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) AM Anna M. Customer Service Agent > "This hasn't happened to me just a few times, but every time I export a contact from Excel, HubSpot creates new properties if I don’t set everything correctly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7136732) Katie C. Growth Consultant > "With Hubspot CRM, I liked that I could create custom properties and have them displayed within the contact records. While the contact records aren't 100% customizable, having..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359) AD Alexandre D. Secretary General > "Secondly, the setup took longer than the time I allowed for it to take, because the entire team needed some time to get used to seeing where to find and how to work out some of..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) CG Christian G. Marketing Operations Manager > "I love the capabilities and power it provides across virtually every marketing function, from email marketing and automation to reporting, lead management, and campaign execution." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7161384) VR Verified Reviewer Owner > "What I don’t love is the pricing. While HubSpot offers a lot of value, it can become expensive fairly quickly as you add more contacts and as you start needing more advanced..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7120714) AM Anna M. Customer Service Agent > "I love HubSpot CRM for two main reasons: first, it’s free and allows infinity contact list for a small business and secondly, it can be integrated with almost any third-party..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7136732) MD Melodie D. CEO > "Rather than receiving a working solution, we were left with an incomplete system, ongoing costs, and a substantial investment of time and resources with little to show for it." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) Estela G. HR Assistant > "It is a user-friendly and effective platform for managing leads, tracking sales, and organizing customer information in one place." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7134758) MS Morgan S. Customer Success Manager > "I do not feel that when you select "monthly" in a quote, or pipeline total, that it calculates accurately with 4.3 weeks in a month, so often times, HubSpot may reflect a smaller..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6523804) Estela G. HR Assistant > "In addition, its process automation tools help save time by handling repetitive tasks like follow-ups and email tracking automatically." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7134758) DV David V. Lead Developer > "Duplicate leads, and lead buckets, we had a lot of issues with lead routing and lead attribution for a system that had been inhereted. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7044831) Zach P. Marketing Coordinator > "HubSpot integrates all of our sales, marketing and customer service into one visually appealing interface that is easy to navigate and work inside." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7106997) VR Verified Reviewer Owner > "It's clear that their process is designed to push expensive products, not to help business owners make informed decisions. If you are looking for a company that values building a..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___7023549) VR Verified Reviewer Sales Coordinator > "I like the ease of use of consolidating the Deals, companies, tickets and also managing hubspot with our design department to communicate designs all in one spot." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7075646) ET Edward T. Founder and Marketing Strategist > "In addition, deal stages are too difficult to customize with a lot of clicks." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) CG Christian G. Marketing Operations Manager > "The platform is intuitive, scalable, and gives teams the tools they need to manage and optimize their marketing efforts effectively." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7161384) Sean H. COO > "Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7084434) CW Connor W. Account executive > "What can I say about Hubspot that hasn’t already been said… HS is truly a great platform, whether for leaner teams or larger teams, Hubspot is a great fit for a crm (with other..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7167415) ET Edward T. Founder and Marketing Strategist > "Reporting becomes cumbersome if you are doing multiple pipelines." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7160031) AD Alexandre D. Secretary General > "Reporting tools provide me with visibility of our progress without having to wait for people to provide data to me." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) NJT Nusrat Jahan T. Customer Service Associate > "A few tools feel a bit limited on the free plan, and sometimes the loading time is a bit slow when switching between tabs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7049571) MS Martina S. VP > "The interface is clean, navigation makes sense, and core CRM tasks like contact management, deal tracking, and activity logging are straightforward." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070390) BK Bea K. Digital innovation Manager > "I'm using the free version and it does not include fractures for automation and I cannot afford the paid version as my business is still under development." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6598802) AM Anna M. Customer Service Agent > "Each time we use a new tool, this allows us to import our contact list from HubSpot." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7136732) G-Anne B. HR > "Additionally, if you need to update an email in a sequence, you have to start from scratch, and there is no option to automatically re-enroll previously enrolled contacts." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6555665) MD Melodie D. CEO > "We purchased the platform after being assured that it could meet our operational requirements and that implementation would be supported by both HubSpot and their recommended..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) MD Melodie D. CEO > "Instead, after nearly 10 months of work, countless meetings, and thousands of dollars in costs, we were left without a fully functional solution." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) Estela G. HR Assistant > "Lead management is efficient, allowing you to track deals and sales progress clearly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7134758) MB Mark B. Owner > "I found it very difficult to integrate this system into my office and unless you have support staff that are good with software I think it may be challenging to integrate into..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7011859) TC Torey C. Junior Golf Tournament Manager > "Use it to track leads, make your content personable, and make team collaboration easier than evet." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102168) Daljeet K. Sales > "The main downsides of HubSpot CRM are its potentially high cost for advanced features, complexity in pricing, and some limitations in deep customization." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6473149) LF Luis F. Sales Development Rep > "The built-in automation, email tracking, and integration with marketing tools help streamline workflows and improve team efficiency. While some advanced features require..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6841473) KO Katie O. Admin Assistant > "Sometimes it freezes or glitches. When I put the customers phone number, email, and address on the create a contact function it doesn't transfer over when your in the contacts..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6845163) JP James P. Technical Director > "The data that you are able to get out of the system about a customer. When everything is connected correctly with all of your existing software systems and your website, you are..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6480305) MD Melodie D. CEO > "Most frustrating was the lack of accountability when it became clear the platform was not meeting our needs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7166240) AD Alexandre D. Secretary General > "If you need to manage customer information and enhance team efficiency, HubSpot CRM is a great option." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7172275) LT London T. Sales Representative > "I don't like that it doesn't have the ability to manage larger companies so we had to switch to sales force when our company grew for better tools." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439749) MI Muresan I. Consultant > "HubSpot CRM reporting tool gives us access to metrics reports with accurate performance insights to help us measure and improve our clients relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439495) Harry S. Head of CSM > "HubSpot’s integrations felt shallow and rigid, often needing workarounds or paid add-ons to sync properly." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7070365) PS Pereira S. Informatics Engineer > "Additionally, it has centralised all our data including cast project information, product design docs, contract and customer information making this information accessible to the..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6483330) Nicole M. Sales Enablement Consultant > "Service module needs a lot of work before it will do everything I consider base requirements of a ticketing system." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6866721) JR Joshua R. Digital Strategy Manager > "HubSpot has a very in depth tracking system for contacts, allowing me to score leads and enroll them in automated workflows that push over performance and activity to reports that..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6378132) MA Melissa A. President > "Hubspot has now disabled our account, through which we purchased a phone number, and now we can't receive those calls." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6398711) SH Sonia H. Head of Ambient Products > "Hubspot CRM analysis and reporting tools provide us with truthful insights that help us measure and optimize our customer relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6494065) RV Ravi V. Quality Analyst > "Most of the useful features are locked so you can only try them if you are will to way a heavy amount as they very pricey." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7017397) TC Torey C. Junior Golf Tournament Manager > "Use data fields that make emails personable and unique to each contact. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102168) VR Verified Reviewer Founder, Financial Advisor > "It takes time to understand what features you can get the best use of, and before you realize it, you may be paying a high price point for something you may not use." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7057552) AF Andrea F. Founder > "We use the free version that is packed with robust features like contact management, email tracking, and a customizable sales pipeline, that makes the app accessible either to..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6583000) Katie C. Growth Consultant > "Even though it's all within one ecosystem, it wasn't nearly as intuitive as I would've liked." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7102359) VM Valentina M. Sales and Marketing Manager > "HubSpot CRM has customer segmentation features which helps us to categorize customers in order to offer them with personalized support services based on their needs." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6840041) GR Gaven R. Hybrid Transformation Expert > "Recently, I could not find out how to navigate to the meetings scheduler on the desktop." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6863715) TVW Tim Van W. Senior Project Supervisor > "It has ensured we have a very efficient communication platform to ensure smooth flow of information with our customers which has allowed us to build up very strong bonds with them." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6439182) AH Adele H. Sales Specialist > "That free plan is not enough for clear management of large contact lists, and subscriptions are pricey" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6751499) Hampson S. Project Manager > "Streamlined sales and marketing are achieved through HubSpot CRM's automation and email tracking features. While great for small businesses, advanced features come at a higher..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#GetApp___6806342) GF Gareth F. Managing Director > "You cannot automate emails to your customers unless you purchase the marketing add on (+$1k/mo)." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6625276) CS Christina S. Area Director of Sales > "Hubspot CRM offers comprehensive reporting tools that enable us to generate updated insights that help us improve our customer relationships." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6544349) MB Milly B. Founder > "The free plan is decent, but it has so many upsells and annoying branded things everywhere that it doesn't feel very professional using it." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6434845) SO Scarlett O. Business Development Specialist > "I enjoyed the power it gave me as a user to view reports and the organic nature of its systems" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7158986) VR Verified Reviewer Sales Agent > "Can be a bit confusing for beginners" [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7117265) PS Pereira S. Informatics Engineer > "It enable us to track progress, seamlessly allocate resources and ensure that we complete our project tasks on time." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6483330) NA Nathan A. CEO Founder > "Everything was good, until I got the discount, it should have continued to function the same, but instead we had issues which pretty much forced us to pay the regular rate, which..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6443109) NS Natalie S. Senior immigration Advisor > "I like because allows multiple integration such as calendar integrations, marketing tools integrations and social media integration." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6778484) AZ Arpad Z. Senior software consultant > "the company really needed a CRM system, as before we had none and the sales-pipeline follow-up was not centralized and controlled." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6550971) VR Verified Reviewer Account Executive > "It was easy to use, helped keep things organized, and worked well for day-to-day CRM needs. While some features felt a bit limited without upgrades, it still did a solid job for..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7085635) Arjun K. Co-founder > "Additionally, the Stripe integration for billing is sub-par - we cannot connect one hubspot account to multiple recurring subscriptions on stripe - so we had to pursue 3rd party..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6101968) VR Verified Reviewer Head on Sales Operations > "What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple..." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6552277) OL Ollie L. RevOps Analyst > "Lead scoring can be a bit complex and clunky and is one thing that has frustrated me in the past, although there have been some recent updates/releases to this." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6820018) CC Chad C. District Manager > "HubSpot CRM provides the most efficient customer engagement tools like live chats which help us interact freely with customers." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6718342) Sean H. COO > "Pros: Not yet experienced due to poor onboarding. " [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7084434) Daljeet K. Sales > "I liked HubSpot CRM for its user-friendly interface, powerful free tier, seamless integration with other HubSpot tools, and strong customization options." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6473149) CG Charles G. CEO > "After this experience, I even sold my HubSpot shares." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7089677) Zach P. Marketing Coordinator > "The HubSpot team also provides great resources and customer support if you are part of their paid service." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7106997) DD Dennis D. Business Owner > "The AI Integration is kind of annoying and I don\[t find it works very well." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7072257) RD Richard D. Operations Manager > "The ability to customize the stages of your deal workflow and customize the data logged for customers/deals/etc... is nice." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6584701) Hannah K. Vice President > "The UI is not as intuitive as other CRM's." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___7071282) Gabriel S. Senior Digital Strategist > "The tool itself is extremely valuable to any larger business that needs to track and apply consumer data and would be an excellent asset for any marketing manager." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6855266) AQ Anthony Q. Customer Support Specialist > "Despite the overall good communication of service disruptions mentioned in my overall experience, they do always end up causing road blocks in proceeding with work." [See full review](https://www.capterra.com/p/152373/HubSpot-CRM/#Capterra___6713949) [View Reviews](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) ## User interface [LiveChat](https://www.capterra.com/p/62194/LiveChat/) 4.64 (1,727) 4.51 (4,470) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important LiveChat Top features 33/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/62194/LiveChat/#features) HubSpot CRM 14/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/152373/HubSpot-CRM/#features) ### Recognition LiveChat is recognized as a top-rated tool in 4 Capterra Shortlist reports HubSpot CRM is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support LiveChat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos HubSpot CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveChat - By Text - Located in United States - Founded in 2002 HubSpot CRM - By HubSpot - Located in United States - Founded in 2012 ## Popular Comparisons [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) $25/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-135003/LiveChat-vs-Slack) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $20/month Price $25/month 4.4 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-152373/Salesforce-vs-HubSpot-CRM) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $20/month Price $14/month 4.4 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/152373-155928/HubSpot-CRM-vs-Zoho-CRM) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $115/month 4.5 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $20/month Price $7/year 4.4 Features 4.5 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152373-204998/HubSpot-CRM-vs-Bigin-by-Zoho-CRM) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $25/month Price $0/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $20/month Price $50/month 4.4 Features 4.3 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (823)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $20/month Price $20/month 4.4 Features 4.3 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-152769/HubSpot-CRM-vs-eWay-CRM) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $25/month Price $69/month 4.5 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (607)](https://www.capterra.com/p/210630/Kylas/reviews/) $20/month Price $250/month 4.4 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152373-210630/HubSpot-CRM-vs-Kylas)