# Compare LiveChat vs ChurnZero 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveChat and ChurnZero based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/62194-157980/LiveChat-vs-ChurnZero

---

# LiveChat vs ChurnZero Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveChatChurnZero2/4 selected

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

[## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [1,723 reviews](#user-reviews)

Positive

1,641

Neutral

63

Negative

19

[## ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

Starting Price

$12000.00/year

Value-for-Money

4.7

Functionality

4.4

Ease of Use

4.3

Customer Service

4.9

Reviews Sentiment

Based on [129 reviews](#user-reviews)

Positive

127

Neutral

1

Negative

1

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 890 reviews from customer engagement software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Not enough reviews

Feature ratings

Email Management

4.5

Content Management

\--

Engagement Tracking

4.7

Social Media Integration

4.5

CRM

4.3

\--%Fit

Missing features

Not enough reviews

Feature ratings

Email Management

\--

Content Management

NA

Engagement Tracking

4.8

Social Media Integration

NA

CRM

\--

User satisfaction

User satisfaction

4.6

User reviews[1,723](https://www.capterra.com/p/62194/LiveChat/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

User satisfaction

4.7

User reviews[129](https://www.capterra.com/p/157980/ChurnZero/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.7

Customer support

4.9

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

$12000Per Year

-   Free version
-   Free trial

Best for

Best for

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

Best for

ChurnZero was designed for digital subscription businesses (SAAS, content, services) where customer engagement is key to Customer Success.

## User reviews

Pros & cons

CP

Colleen P.

Director of Programming

> "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Managing director

> "I paid for this live chat service for years and it has consistently failed to work properly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

VR

Verified Reviewer

Managing director

> "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

RE

Robert E.

Administration

> "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

CP

Colleen P.

Director of Programming

> "Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Managing director

> "The service disconnects without warning."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

CP

Colleen P.

Director of Programming

> "ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Founder

> "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132)

Mai M.

Managing Director

> "We're already integrating it with other apps we use to create a really curated experience for our clients."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7120545)

Priyanka S.

Marketing Associate

> "The mobile app experience can be a bit clunky at times."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

VR

Verified Reviewer

Digital Marketer

> "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549)

DB

Destiny B.

Bartender

> "It always updates at the wrong time, causing me to not receive messages"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237)

LT

Lisa T.

Onwer

> "Best mix or features, integrations, and automation for a website chat service."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

Priyanka S.

Marketing Associate

> "LiveChat can be expensive for smaller teams."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

Bill L.

Vice President of Sales and Operations

> "The automation and reporting features also save time and help track performance."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7135451)

RE

Robert E.

Administration

> "On top of that, their service is way overpriced for what they offer."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

MM

Mohammed M.

Project manager

> "Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7134794)

JM

Jazzmen M.

CEO

> "I hate that I can’t see more details about the person I’m chatting with."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720)

EG

Edgaras G.

Digital Marketing Specialist

> "It also offers specialized support, including a cloud based integration system for increased security in various areas."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760)

DP

Dhruvil P.

Software engineer

> "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

Brian S.

Director

> "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149)

AK

Abdullah K.

Software engineer

> "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270)

MD

Max D.

Night Audit

> "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313)

HA

Haroon A.

Lead officer

> "Sometime chatbot take too much time and response from the real person is late"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287)

MR

Mike R.

Manager of Customer Service and Training

> "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003)

RB

Rayees B.

Project manager

> "It gets hanged sometimes and gives blurred images."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053)

RO

Rose O.

Head of School

> "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091)

MP

Mattia P.

Head of Marketing and Communication

> "It costs a lot for poor quality service and support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495)

CP

Colleen P.

Director of Programming

> "LiveChat, ChatBot, and Helpdesk have been very beneficial for our team."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

DP

Dhruvil P.

Software engineer

> "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

Joseph H.

Executive Director

> "I really like the way it is added seamlessly into my websites."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7124184)

AJ

Aashish J.

CSM

> "Sometime their is lag in receiving chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696)

Shaunak P.

Senior Data Engineer

> "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788)

DP

Dhruvil P.

Software engineer

> "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

JM

Joanne M.

Manager

> "Quick and easiest software to use when you don’t have a live representative available on the phone."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726)

MN

Manix N.

webmaster

> "Live Chat monitors the movement of our customers all the time, something some customers don't like."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416)

VR

Verified Reviewer

Customer Engagement Specialist.

> "Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324)

VR

Verified Reviewer

We are here to help everyone quickly!

> "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594)

DH

Dmytro H.

CTO

> "Quick and effective support, even on Saturday evening."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696)

AA

Avner A.

Product manager

> "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

JS

Jasmin S.

Jasmin Safro

> "A lot of idiots use it .that's only reason I heat about love chat"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919)

LS

Lirim S.

Instrumentation and Automation PLSC

> "Thanks to the LiveChat option we are getting 5-star reviews for our customer service."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6327786)

Rachel B.

Director, Demand Generation

> "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637)

WB

Waren B.

Director

> "It has streamlined communications making engagement with clients simple and transparent."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356)

Kwandile Mabutho K.

Reviewer

> "It lowers image quality when service connection is bad"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "Customer support for 24/7 has enabled us to retain customers and attract leads."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

NEH

Nganje Evakisse H.

Invoicing clerk

> "At times the connection fails and disconnects the software"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092)

Niel Winston T.

Remotasks.com

> "When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6329464)

VR

Verified Reviewer

Marketing Specialist

> "This does not have many of the extra features and "slick" look of many of its competitors."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340)

Daniel C.

Principal, Commercial Growth Operations Leader

> "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506)

VR

Verified Reviewer

Founder

> "Pricing, it is too expensive when compared with new solutions that provided chat solutions"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687)

RE

Robert E.

Administration

> "You’re much better off using Zoho Chatbot, which provides far better value and customer support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

Dan J.

Owner

> "This can lead to frustration for both customers and support staff."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388)

JJ

Joyce J.

News Correspondent

> "This platform is a very useful tool because it has helped resolve issues with our customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591)

SN

Samuel N.

Manager

> "It's affected by poor network coverageLack of positive body feedback"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416)

AM

Andrew M.

Owner

> "Mobile support for both iOS and Android apps is another great aspect."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391)

SS

Susheel S.

Data Analyst

> "Data privacy feature is a major concern for me"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819)

VR

Verified Reviewer

Customer Engagement Specialist.

> "Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324)

MR

Marina R.

Paralegal

> "It can be hard to find the correct auto-response quickly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637)

Cihan K.

Technical Service Engineer EMEA

> "We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4838651)

MB

Mwesigwa B.

Content creator and an affiliate marketer

> "Some times responses are slow and you have to stand on for a while"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723)

VR

Verified Reviewer

Accounts assistant

> "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739)

BT

Bahar T.

Student

> "Sometimes it’s challenging to report problems to customers services"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967)

LT

Lisa T.

Onwer

> "smooth and easy so far."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

IJC

Irish Joy C.

Bookkeeper

> "Livechat sometimes have time zone issues."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730)

VAM

Vittorio Andrea M.

artigiano

> "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886)

MW

Mitchell W.

marketing manager

> "the agents who respond are generic and talk like robots."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383)

Priyanka S.

Marketing Associate

> "The analytics offer helpful insights to improve support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

AK

Asraf K.

Recruiter

> "Customer may experience delay response "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931)

HB

Holly B.

Owner

> "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792)

DB

Dawn B.

Client Services/Operations

> "Sometimes the response to my question is slow."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3541274)

MdC

Maria domingas C.

pesquisador

> "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258)

LC

Lesily C.

Analyst

> "hours is a lot of you have an urgent problem"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4190812)

LN

Larry N.

Customer Service Coordinator

> "It is invaluable in supporting current customers and winning new ones!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586)

HJ

Hughetta J.

Cashier

> "I don't like the fact that they charge you to reply"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3832818)

ME

Michele E.

Senior Customer Specialist

> "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038)

PG

Piyush G.

Solutions Design Engineer

> "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637)

LN

Larry N.

Customer Service Coordinator

> "LiveChat has become a permanent part of our customer service experience. "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "no sure if software issue or net work issue. "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303785)

[View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/)

DS

Des S.

Manager, Customer Success

> "It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards and their support / CSM team is incredible."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588)

PS

Pauline S.

CS Operations Senior Manager

> "Custom dashboards not being included in the standard plan (we have to export the data every time outside CZ to provide the team with graphs), NPS Surveys available..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2965709)

DS

Des S.

Manager, Customer Success

> "ChurnZero has been the most helpful CSM tool throughout my 13 years in customer success."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___7026588)

JL

Jess L.

VP Customer Success

> "For example, rules that site across the top of the system that restrict uses on sending plays to entire database without a manager review or plays that we would..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621)

VR

Verified Reviewer

Owner

> "Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___6243356)

JL

Jess L.

VP Customer Success

> "Main problem is being able to dissect customer data across separate systems and being able to automate some of our proactive outreach efforts."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621)

AI

Asif I.

VP, Services & Operations

> "This rich and customised database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have,..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___4435574)

VC

Vivia C.

Ops Manager

> "However, when it comes to multiple timelines and "journeys", things get messy and not as easy."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3539422)

KS

Katie S.

Director of Customer Success

> "One of the best features is the journeys, which act as a checklist and roadmap for how we will onboard and nurture a client when they start working with our company."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064)

VR

Verified Reviewer

Customer Success Team Lead

> "This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed up..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723)

AS

Ashley S.

Director, Customer Success Operations

> "ChurnZero integrations allow us to pull all of our customer data into one place and then action on key insights in a truly meaningful way."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953559)

VR

Verified Reviewer

Customer Success Team Lead

> "This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the system is..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723)

AH

Ali H.

Manager, Technical Solutions

> "We are currently using ChurnZero for our onboarding program, and it has automated all tasks and communication needed for onboarding our customers."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2955770)

BN

Brendan N.

Sr. Manager, Global Renewals

> "For example, if our CRM has duplicate accounts, it can be difficult to know which account to choose in the CZ search dropdown."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2949656)

JL

Jess L.

VP Customer Success

> "There is a lot of flexibility in trying different segmentation, plays etc out and always having the ability to download excel versions of the filtered reports."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408621)

KS

Katie S.

Director of Customer Success

> "A couple of other notes is that they are now offering custom surveys, but only on the enterprise package, which was disappointing for us."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064)

VR

Verified Reviewer

Customer Success Manager

> "I like how you can send out a combination of email cadences (plays) but also tie in internal tasks for yourself, update account details, etc."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415983)

DM

Doug M.

Manager, Corporate Customer Success

> "Second "negative" is the lack of flexibility with the default "dashboard" the command center."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465)

VR

Verified Reviewer

Customer Success Team Lead

> "Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have..."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723)

ER

Edward R.

Senior Manager, Customers, APAC

> "We have a tricky requirement that isn't supported properly that makes us need certain workarounds."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2954556)

TJ H.

Chief Operating Officer

> "Integrations are a breeze with them, which helps us remain flexible as we need new data in ChurnZero from various sources."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953284)

CA

Chris A.

Program Manager, Digital Experience

> "In our instance at least, certain pages and reports can take some time to load."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3408525)

VR

Verified Reviewer

Customer Success Team Lead

> "Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952723)

EP

Elizabeth P.

Customer Success Manager

> "We sometimes find CRM info doesn't integrate accurately"

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418773)

RS

Reza S.

Client Success Manager

> "I love how customizable CZ is and how I have control over how a message is sent and add in my own voice if needed!"

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2953719)

KS

Katie S.

Director of Customer Success

> "The product design just doesn’t happen to include the most beautiful or user friendly UX."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2936064)

BD

Beatriz D.

CS Ops

> "Churnzero can also do great segmetation with all the information it has, and we can be really creative with how it works and can do."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261)

JT

James T.

Senior Director, Customer Success

> "Like least" is harsh terminology and there isn't really anything that meets the criteria of "not liking"."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3415212)

YL

Yvette L.

Sr Client Success Manager

> "I also save a lot of time from logging into my client's accounts to manually tracking their usage."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3412199)

AG

Ashley G.

Business Analyst

> "There are so many ways to do all the things that sometimes it can be a little confusing."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2957086)

DM

Doug M.

Manager, Corporate Customer Success

> "Through the entire sales/post sales process, our organization has felt like a priority, and the CZ team has seamlessly handled every curveball we've thrown."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2964465)

BD

Beatriz D.

CS Ops

> "Unfortunatelly it is not a cheap product, and it has some limitations."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2958261)

AK

Angela K.

Account Manager

> "Using the custom dashboards has been extremely beneficial and provides an overall view of all assigned clients."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3449728)

VR

Verified Reviewer

Customer Success Manager

> "I find switching between different tabs to be clunky and often discover that I did not actually click on the tab I thought I had and have to go re-click."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2461923)

NS

Nick S.

Onboarding Trainer

> "I also love the journey reports, as it's an easy way to see how many accounts are active, and which are on track, behind or stuck."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___3418704)

LL

Levi L.

Implementation Manager

> "Our company had a hard time finding the right person/team to implement this."

[See full review](https://www.capterra.com/p/157980/ChurnZero/#Capterra___2952954)

[View Reviews](https://www.capterra.com/p/157980/ChurnZero/reviews/)

## User interface

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

4.64 (1,723)

4.73 (129)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

LiveChat

Top features

42/42

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Churn Management
-   Communication Management
-   Content Creation
-   Content Management
-   CRM
-   Customer Database
-   Customer Experience Management
-   Customer History
-   Customer Portal
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Engagement Tracking
-   Event Triggered Actions
-   Feedback Management
-   Gamification
-   Generative AI
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations
-   Visual Analytics
-   Widgets

[See all features](https://www.capterra.com/p/62194/LiveChat/#features)

ChurnZero

33/42

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Churn Management
-   Communication Management
-   Content Creation
-   Content Management
-   CRM
-   Customer Database
-   Customer Experience Management
-   Customer History
-   Customer Portal
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Engagement Tracking
-   Event Triggered Actions
-   Feedback Management
-   Gamification
-   Generative AI
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations
-   Visual Analytics
-   Widgets

[See all features](https://www.capterra.com/p/157980/ChurnZero/#features)

### Recognition

LiveChat is recognized as a top-rated tool in 4 Capterra Shortlist reports

ChurnZero is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

LiveChat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ChurnZero

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveChat

-   By Text
-   Located in United States
-   Founded in 2002

ChurnZero

-   By ChurnZero
-   Located in United States
-   Founded in 2015

## Popular Comparisons

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

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4.5

Features

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4.6

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[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

vs

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$12000/year

Price

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4.4

Features

4.6

4.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/102188-157980/LiveAgent-vs-ChurnZero)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$25/month

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$15/month

4.5

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4.6

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent)

[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

vs

[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[4.69 (462)](https://www.capterra.com/p/245800/Monday-CRM/reviews/)

$12000/year

Price

$12/month

4.4

Features

4.5

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/157980-245800/ChurnZero-vs-Monday-CRM)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$25/month

Price

$39/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk)

[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$12000/year

Price

$39/month

4.4

Features

4.4

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157980-164283/ChurnZero-vs-Zendesk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$25/month

Price

$0/month

4.5

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

vs

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (190)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

$12000/year

Price

$15/month

4.4

Features

4.1

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/157980-182476/ChurnZero-vs-HubSpot-Service-Hub)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

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$25/month

Price

$19/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk)

[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

vs

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$12000/year

Price

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4.4

Features

4.3

4.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/152769-157980/eWay-CRM-vs-ChurnZero)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

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4.5

Features

4.3

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24)

[ChurnZero](https://www.capterra.com/p/157980/ChurnZero/)[4.73 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

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4.4

Features

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4.3

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