# Compare LiveChat vs Freshchat 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveChat and Freshchat based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/62194-158117/LiveChat-vs-Freshchat

---

# LiveChat vs Freshchat Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveChatFreshchat2/4 selected

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

[## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [1,727 reviews](#user-reviews)

Positive

1,645

Neutral

63

Negative

19

[## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.2 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

Starting Price

₹1799.00/month

Value-for-Money

4.1

Functionality

4

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

Based on [145 reviews](#user-reviews)

Positive

119

Neutral

16

Negative

10

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,851 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Single Sign On

4.8

Chat/Messaging

4.7

Real-Time Notifications

4.6

Real-Time Monitoring

4.6

Mobile Access

4.6

61%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

4.8

Real-Time Notifications

3.9

Real-Time Monitoring

\--

Mobile Access

4.3

User satisfaction

User satisfaction

4.6

User reviews[1,727](https://www.capterra.com/p/62194/LiveChat/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

User satisfaction

4.2

User reviews[145](https://www.capterra.com/p/158117/Freshchat/reviews/)

Ease of use

4.3

Functionality

4.0

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

₹1799Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

Best for

Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.

## User reviews

Pros & cons

CP

Colleen P.

Director of Programming

> "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

RE

Robert E.

Administration

> "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

DM

Dimakatso M.

Receptionist

> "LiveChat is the most incredible tool that I use on a daily basis-I like that it enables me to interact with our online..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7177068)

CE

Charles E.

Sales Manager

> "Difficult to get it setup and working correctly in my experience."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7151262)

CP

Colleen P.

Director of Programming

> "Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Founder

> "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132)

CP

Colleen P.

Director of Programming

> "ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

VR

Verified Reviewer

Managing director

> "I paid for this live chat service for years and it has consistently failed to work properly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

VR

Verified Reviewer

Managing director

> "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

VR

Verified Reviewer

Managing director

> "The service disconnects without warning."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153)

PB

Pritijeet B.

OMNI Marketing

> "LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7162483)

Priyanka S.

Marketing Associate

> "The mobile app experience can be a bit clunky at times."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

Mai M.

Managing Director

> "We're already integrating it with other apps we use to create a really curated experience for our clients."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7120545)

Priyanka S.

Marketing Associate

> "LiveChat can be expensive for smaller teams."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

VR

Verified Reviewer

Digital Marketer

> "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities,..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549)

RE

Robert E.

Administration

> "On top of that, their service is way overpriced for what they offer."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

LT

Lisa T.

Onwer

> "Best mix or features, integrations, and automation for a website chat service."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

JM

Jazzmen M.

CEO

> "I hate that I can’t see more details about the person I’m chatting with."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720)

Bill L.

Vice President of Sales and Operations

> "The automation and reporting features also save time and help track performance."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7135451)

DP

Dhruvil P.

Software engineer

> "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

MM

Mohammed M.

Project manager

> "Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7134794)

AK

Abdullah K.

Software engineer

> "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270)

EG

Edgaras G.

Digital Marketing Specialist

> "It also offers specialized support, including a cloud based integration system for increased security in various areas."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760)

HA

Haroon A.

Lead officer

> "Sometime chatbot take too much time and response from the real person is late"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287)

Brian S.

Director

> "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149)

DB

Destiny B.

Bartender

> "It always updates at the wrong time, causing me to not receive messages"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237)

MD

Max D.

Night Audit

> "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313)

RB

Rayees B.

Project manager

> "It gets hanged sometimes and gives blurred images."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053)

Salatiel S.

Manager

> "I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7178969)

MP

Mattia P.

Head of Marketing and Communication

> "It costs a lot for poor quality service and support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495)

MR

Mike R.

Manager of Customer Service and Training

> "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003)

DP

Dhruvil P.

Software engineer

> "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

RO

Rose O.

Head of School

> "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091)

DP

Dhruvil P.

Software engineer

> "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878)

CP

Colleen P.

Director of Programming

> "LiveChat, ChatBot, and Helpdesk have been very beneficial for our team."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573)

MN

Manix N.

webmaster

> "Live Chat monitors the movement of our customers all the time, something some customers don't like."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416)

Joseph H.

Executive Director

> "I really like the way it is added seamlessly into my websites."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7124184)

VR

Verified Reviewer

We are here to help everyone quickly!

> "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594)

Shaunak P.

Senior Data Engineer

> "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788)

AA

Avner A.

Product manager

> "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548)

CP

Chris P.

Supervisor

> "Their platform is extremely stable and we have never experienced an outage."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7150399)

JS

Jasmin S.

Jasmin Safro

> "A lot of idiots use it .that's only reason I heat about love chat"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919)

DH

Dmytro H.

CTO

> "Quick and effective support, even on Saturday evening."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696)

Rachel B.

Director, Demand Generation

> "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637)

Salatiel S.

Manager

> "His expertise and patience made a difficult situation much easier to resolve."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7178969)

Kwandile Mabutho K.

Reviewer

> "It lowers image quality when service connection is bad"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

NEH

Nganje Evakisse H.

Invoicing clerk

> "At times the connection fails and disconnects the software"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092)

CP

Chris P.

Supervisor

> "Our customers have never had a negative experience with the chat program."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7150399)

VR

Verified Reviewer

Marketing Specialist

> "This does not have many of the extra features and "slick" look of many of its competitors."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340)

WB

Waren B.

Director

> "It has streamlined communications making engagement with clients simple and transparent."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356)

Dan J.

Owner

> "This can lead to frustration for both customers and support staff."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388)

PB

Pernia B.

Advisor to the Digital Marketing Team

> "Customer support for 24/7 has enabled us to retain customers and attract leads."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506)

SN

Samuel N.

Manager

> "It's affected by poor network coverageLack of positive body feedback"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416)

Daniel C.

Principal, Commercial Growth Operations Leader

> "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506)

SS

Susheel S.

Data Analyst

> "Data privacy feature is a major concern for me"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819)

RE

Robert E.

Administration

> "You’re much better off using Zoho Chatbot, which provides far better value and customer support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484)

MR

Marina R.

Paralegal

> "It can be hard to find the correct auto-response quickly."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637)

JM

Joanne M.

Manager

> "Quick and easiest software to use when you don’t have a live representative available on the phone."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726)

MB

Mwesigwa B.

Content creator and an affiliate marketer

> "Some times responses are slow and you have to stand on for a while"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723)

JJ

Joyce J.

News Correspondent

> "This platform is a very useful tool because it has helped resolve issues with our customers."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591)

BT

Bahar T.

Student

> "Sometimes it’s challenging to report problems to customers services"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967)

AM

Andrew M.

Owner

> "Mobile support for both iOS and Android apps is another great aspect."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391)

IJC

Irish Joy C.

Bookkeeper

> "Livechat sometimes have time zone issues."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730)

VR

Verified Reviewer

Accounts assistant

> "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739)

AJ

Aashish J.

CSM

> "Sometime their is lag in receiving chat."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696)

LT

Lisa T.

Onwer

> "smooth and easy so far."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331)

MW

Mitchell W.

marketing manager

> "the agents who respond are generic and talk like robots."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383)

VAM

Vittorio Andrea M.

artigiano

> "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886)

AK

Asraf K.

Recruiter

> "Customer may experience delay response "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931)

Priyanka S.

Marketing Associate

> "The analytics offer helpful insights to improve support."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751)

LC

Lesily C.

Analyst

> "hours is a lot of you have an urgent problem"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4190812)

HB

Holly B.

Owner

> "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792)

HJ

Hughetta J.

Cashier

> "I don't like the fact that they charge you to reply"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3832818)

MdC

Maria domingas C.

pesquisador

> "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258)

PG

Piyush G.

Solutions Design Engineer

> "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637)

LN

Larry N.

Customer Service Coordinator

> "It is invaluable in supporting current customers and winning new ones!"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586)

DC

Daisy C.

CONTROLLER/OFFICE MANAGER

> "no sure if software issue or net work issue. "

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303785)

ME

Michele E.

Senior Customer Specialist

> "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send..."

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038)

VR

Verified Reviewer

Founder

> "Pricing, it is too expensive when compared with new solutions that provided chat solutions"

[See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687)

[View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/)

VS

Vaishnava S.

Instructional designer

> "One of its biggest strengths is how it brings conversations from multiple channels into a single interface, making it much easier for..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7165490)

SN

Suresh N.

Government Consultant

> "Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059)

SN

Suresh N.

Government Consultant

> "All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7177059)

SS

Santhosh S.

Cybersecurity Specialist

> "It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244)

AM

Abhishek M.

Business Analyst

> "Freshchat brings customer conversations from different channels into one organized workspace, making it much easier to maintain..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100)

DM

Deepak M.

Engineer

> "Freshdesk still lacks some advanced AI capabilities and deeper automation features compared to newer platforms."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7151700)

AM

Abhishek M.

Business Analyst

> "Switching between chats is seamless, and the unified inbox helps agents respond more quickly without losing conversation history."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7174100)

KA

Kosana A.

QA Analyst

> "It is as expected for a chat support tool but doesn't have any feature that would make users from other competitors to switch to i.t"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189)

MJ

Mitali J.

Specialist programmer

> "Instead of replacing our support team, the AI reduced repetitive typing and gave agents a solid starting point for many conversations."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873)

AB

Akash B.

Configuration analyst

> "The AI capabilities feel basic and outdated."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7167728)

VJ

Vishnu J.

Software Engineer

> "It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708)

Mohd A.

Founder

> "We lost approximately 6,500 customer conversations permanently."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345)

SM

Shruti M.

Finance associate

> "Managing multiple customer chats has become more efficient, leading to quicker responses and a smoother support experience."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504)

Mohd A.

Founder

> "conversations lost forever."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155345)

SM

Shruti M.

Finance associate

> "Conversations are well organized, ownership is clear, and internal notes help the team work together without losing important context."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172504)

Kate O.

CEO

> "Also, it wouldn't integrate with ConvertKit."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350)

KA

Kosana A.

QA Analyst

> "Freshchat is one of the easiest chat support tools to use with a clean UI, simple navigation, and smooth chat routing."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7156189)

Kate O.

CEO

> "I could not figure out how to use or optimize it for my business."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350)

CW

Casey W.

Office Manager

> "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128)

KP

Karan P.

Business Development Representative

> "The mobile experience is not as smooth as what their competitors offer."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436)

MJ

Mitali J.

Specialist programmer

> "Suggested replies helped agents respond faster while maintaining consistency, especially during high-volume periods."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7176873)

VR

Verified Reviewer

Senior Product Manager

> "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013)

SB

Shaunak B.

Sr analyst

> "The operational visibility has helped our team stay organized and react quickly during busy periods."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178710)

JL

June L.

Founder

> "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38, because..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646)

AT

Arun T.

Analyst

> "Very proactive live chatbot tool, simple to use and very good integrations, we integrated with our daily channels and it is effective."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7179504)

SM

Shubham M.

Software Engineer

> "Sometime the chatbot logo disappears and I have to reload the page to see it."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032)

BR

Bondada R.

Technician, Network Operations

> "make it easy to manage customer communication across multiple channels in one place."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7149697)

LG

Lecy G.

Reservations Specialist

> "We tried a couple of bots during our trial period and they did not function how we indented."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377)

OW

Okado W.

Marketing Manager

> "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973)

Arjun D.

Programs Head

> "Customer support was poor"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963)

MP

Manijith P.

Graphics Hardware Engineer

> "Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7155890)

Darien C.

Associate Pastor

> "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654)

VJ

Vishnu J.

Software Engineer

> "The setup process is generally smooth, and day-to-day navigation is intuitive."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168708)

LG

Lecy G.

Reservations Specialist

> "None of us could get the notifications to work."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377)

RM

Rohit M.

Project Manager

> "Freshchat is an efficient all-in-one communication platform that is easy to use and quick to implement."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7168151)

Darien C.

Associate Pastor

> "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use,..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654)

CJ

Chandan J.

Product Designer

> "Chat and messaging are fast and reliable."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7178247)

Shu S.

CEO

> "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

SS

Santhosh S.

Cybersecurity Specialist

> "One of the best value-for-money tools out there."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7172244)

DP

Darcey P.

Growth Associate

> "It's prone to bugs and very frequently would stop working and the widget disappear"

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474)

CO

Carla O.

Manager

> "The check mark and double check mark to show when it is read is great as well."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605)

Don C.

Copywriter

> "I think some browsers do have features that block some users."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961)

OW

Okado W.

Marketing Manager

> "I easily respond even to non-english chats."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973)

Virginia G.

Preparadora Exámenes de Inglés

> "I found it a bit difficult to incorporate in my website."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404)

Phaneendra Kumar P.

CEO

> "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,,..."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223)

Shu S.

CEO

> "I also asked if I could cancel it but they told me no because I made a one year commitment."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

CO

Carla O.

Manager

> "There is a record of previous chats that are easy to see and find."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605)

Shu S.

CEO

> "I am highly disappointed in the Freddy chatbot."

[See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840)

[View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/)

## User interface

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

4.64 (1,727)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

4.16 (145)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

LiveChat

Top features

33/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/62194/LiveChat/#features)

Freshchat

28/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/158117/Freshchat/#features)

### Recognition

LiveChat is recognized as a top-rated tool in 4 Capterra Shortlist reports

Freshchat is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

LiveChat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Freshchat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveChat

-   By Text
-   Located in United States
-   Founded in 2002

Freshchat

-   By Freshworks
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

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4.6

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[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

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[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

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4.6

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[View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

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₹1799/month

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4.0

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4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-158117/LiveAgent-vs-Freshchat)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

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$115/month

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Features

4.4

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

₹1799/month

Price

$0/month

4.0

Features

4.6

4.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/144040-158117/Tidio-Chat-vs-Freshchat)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

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Features

4.6

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

₹1799/month

Price

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4.0

Features

4.4

4.3

Ease of Use

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[View full comparison](https://www.capterra.com/compare/158117-164283/Freshchat-vs-Zendesk)

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

vs

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Features

4.3

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk)

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

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Features

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4.3

Ease of Use

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[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/)

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4.6

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[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.16 (145)](https://www.capterra.com/p/158117/Freshchat/reviews/)

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