# Compare LiveChat vs Freshchat 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveChat and Freshchat based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/62194-158117/LiveChat-vs-Freshchat --- # LiveChat vs Freshchat Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveChatFreshchat2/4 selected [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.1 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/) [## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [1,721 reviews](#user-reviews) Positive 1,640 Neutral 62 Negative 19 [## Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.1 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting Price ₹1799.00/month Value-for-Money 4 Functionality 4 Ease of Use 4.2 Customer Service 3.9 Reviews Sentiment Based on [117 reviews](#user-reviews) Positive 92 Neutral 16 Negative 9 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 84%Fit High performer Feature ratings Single Sign On 4.8 Chat/Messaging 4.7 Real-Time Notifications 4.6 Real-Time Monitoring 4.6 Mobile Access 4.6 61%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.7 Real-Time Notifications 4.0 Real-Time Monitoring \-- Mobile Access 4.2 User satisfaction User satisfaction 4.6 User reviews[1,721](https://www.capterra.com/p/62194/LiveChat/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 User satisfaction 4.1 User reviews[117](https://www.capterra.com/p/158117/Freshchat/reviews/) Ease of use 4.2 Functionality 4.0 Value for money 4.0 Customer support 3.9 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from ₹1799Per User, Per Month - Free version - Free trial Best for Best for LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support. Best for Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. ## User reviews Pros & cons CP Colleen P. Director of Programming > "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions,..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) VR Verified Reviewer Managing director > "I paid for this live chat service for years and it has consistently failed to work properly." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) VR Verified Reviewer Managing director > "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) RE Robert E. Administration > "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December,..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) CP Colleen P. Director of Programming > "Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) VR Verified Reviewer Managing director > "The service disconnects without warning." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) CP Colleen P. Director of Programming > "ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) VR Verified Reviewer Founder > "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132) Mai M. Managing Director > "We're already integrating it with other apps we use to create a really curated experience for our clients." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7120545) Priyanka S. Marketing Associate > "The mobile app experience can be a bit clunky at times." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) VR Verified Reviewer Digital Marketer > "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549) DB Destiny B. Bartender > "It always updates at the wrong time, causing me to not receive messages" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237) LT Lisa T. Onwer > "Best mix or features, integrations, and automation for a website chat service." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331) Priyanka S. Marketing Associate > "LiveChat can be expensive for smaller teams." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) Bill L. Vice President of Sales and Operations > "The automation and reporting features also save time and help track performance." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7135451) RE Robert E. Administration > "On top of that, their service is way overpriced for what they offer." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) MM Mohammed M. Project manager > "Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7134794) JM Jazzmen M. CEO > "I hate that I can’t see more details about the person I’m chatting with." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720) EG Edgaras G. Digital Marketing Specialist > "It also offers specialized support, including a cloud based integration system for increased security in various areas." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760) DP Dhruvil P. Software engineer > "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) Brian S. Director > "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149) AK Abdullah K. Software engineer > "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270) MD Max D. Night Audit > "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313) HA Haroon A. Lead officer > "Sometime chatbot take too much time and response from the real person is late" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287) MR Mike R. Manager of Customer Service and Training > "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003) RB Rayees B. Project manager > "It gets hanged sometimes and gives blurred images." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053) RO Rose O. Head of School > "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091) MP Mattia P. Head of Marketing and Communication > "It costs a lot for poor quality service and support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495) CP Colleen P. Director of Programming > "LiveChat, ChatBot, and Helpdesk have been very beneficial for our team." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) DP Dhruvil P. Software engineer > "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) Joseph H. Executive Director > "I really like the way it is added seamlessly into my websites." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7124184) AJ Aashish J. CSM > "Sometime their is lag in receiving chat." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696) Shaunak P. Senior Data Engineer > "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788) DP Dhruvil P. Software engineer > "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) JM Joanne M. Manager > "Quick and easiest software to use when you don’t have a live representative available on the phone." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726) MN Manix N. webmaster > "Live Chat monitors the movement of our customers all the time, something some customers don't like." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416) VR Verified Reviewer Customer Engagement Specialist. > "Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324) VR Verified Reviewer We are here to help everyone quickly! > "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594) DH Dmytro H. CTO > "Quick and effective support, even on Saturday evening." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696) AA Avner A. Product manager > "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548) PB Pernia B. Advisor to the Digital Marketing Team > "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506) JS Jasmin S. Jasmin Safro > "A lot of idiots use it .that's only reason I heat about love chat" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919) LS Lirim S. Instrumentation and Automation PLSC > "Thanks to the LiveChat option we are getting 5-star reviews for our customer service." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6327786) Rachel B. Director, Demand Generation > "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637) WB Waren B. Director > "It has streamlined communications making engagement with clients simple and transparent." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356) Kwandile Mabutho K. Reviewer > "It lowers image quality when service connection is bad" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623) PB Pernia B. Advisor to the Digital Marketing Team > "Customer support for 24/7 has enabled us to retain customers and attract leads." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506) NEH Nganje Evakisse H. Invoicing clerk > "At times the connection fails and disconnects the software" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092) Niel Winston T. Remotasks.com > "When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6329464) VR Verified Reviewer Marketing Specialist > "This does not have many of the extra features and "slick" look of many of its competitors." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340) Daniel C. Principal, Commercial Growth Operations Leader > "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506) VR Verified Reviewer Founder > "Pricing, it is too expensive when compared with new solutions that provided chat solutions" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687) RE Robert E. Administration > "You’re much better off using Zoho Chatbot, which provides far better value and customer support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) Dan J. Owner > "This can lead to frustration for both customers and support staff." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388) JJ Joyce J. News Correspondent > "This platform is a very useful tool because it has helped resolve issues with our customers." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591) SN Samuel N. Manager > "It's affected by poor network coverageLack of positive body feedback" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416) AM Andrew M. Owner > "Mobile support for both iOS and Android apps is another great aspect." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391) SS Susheel S. Data Analyst > "Data privacy feature is a major concern for me" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819) VR Verified Reviewer Customer Engagement Specialist. > "Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324) MR Marina R. Paralegal > "It can be hard to find the correct auto-response quickly." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637) Cihan K. Technical Service Engineer EMEA > "We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4838651) MB Mwesigwa B. Content creator and an affiliate marketer > "Some times responses are slow and you have to stand on for a while" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723) VR Verified Reviewer Accounts assistant > "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739) BT Bahar T. Student > "Sometimes it’s challenging to report problems to customers services" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967) LT Lisa T. Onwer > "smooth and easy so far." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331) IJC Irish Joy C. Bookkeeper > "Livechat sometimes have time zone issues." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730) VAM Vittorio Andrea M. artigiano > "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886) MW Mitchell W. marketing manager > "the agents who respond are generic and talk like robots." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383) Priyanka S. Marketing Associate > "The analytics offer helpful insights to improve support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) AK Asraf K. Recruiter > "Customer may experience delay response " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931) HB Holly B. Owner > "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792) DB Dawn B. Client Services/Operations > "Sometimes the response to my question is slow." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3541274) MdC Maria domingas C. pesquisador > "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258) LC Lesily C. Analyst > "hours is a lot of you have an urgent problem" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4190812) LN Larry N. Customer Service Coordinator > "It is invaluable in supporting current customers and winning new ones!" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586) HJ Hughetta J. Cashier > "I don't like the fact that they charge you to reply" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3832818) ME Michele E. Senior Customer Specialist > "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038) PG Piyush G. Solutions Design Engineer > "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637) LN Larry N. Customer Service Coordinator > "LiveChat has become a permanent part of our customer service experience. " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586) DC Daisy C. CONTROLLER/OFFICE MANAGER > "no sure if software issue or net work issue. " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303785) [View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) CW Casey W. Office Manager > "The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6536128) Kate O. CEO > "Also, it wouldn't integrate with ConvertKit." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) OW Okado W. Marketing Manager > "The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) Kate O. CEO > "I could not figure out how to use or optimize it for my business." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4903350) CO Carla O. Manager > "The check mark and double check mark to show when it is read is great as well." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) KP Karan P. Business Development Representative > "The mobile experience is not as smooth as what their competitors offer." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436) OW Okado W. Marketing Manager > "I easily respond even to non-english chats." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___7011973) VR Verified Reviewer Senior Product Manager > "Not easy to setup. But then this is needed for advanced usage of the tool which not everyone would require." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3855013) CO Carla O. Manager > "There is a record of previous chats that are easy to see and find." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6813605) JL June L. Founder > "my billing issue remain unresolved - they said i have not paid $0.23 , and even i paid for full subscription fees at $38,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2666646) JN Joseph N. Information Technology Specialist > "I also like it’s fast contact with clients." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___6298015) SM Shubham M. Software Engineer > "Sometime the chatbot logo disappears and I have to reload the page to see it." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3205032) Phaneendra Kumar P. CEO > "Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook,..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4419223) LG Lecy G. Reservations Specialist > "We tried a couple of bots during our trial period and they did not function how we indented." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) JR Jayanth R. Project Manager > "Freshchat has helped our business convert more prospects to sales & increased our customer's support & satisfaction overall..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4976574) Arjun D. Programs Head > "Customer support was poor" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) VR Verified Reviewer Digital App > "A well-rounded customer engagement platform that offers a wide range of features and integrations." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4887197) Darien C. Associate Pastor > "In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) TT Todor T. Helpdesk agent > "It helps us provide 24/7 support via a familiar and convenient channel" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5021469) LG Lecy G. Reservations Specialist > "None of us could get the notifications to work." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3388377) JR Jayanth R. Project Manager > "Integrates well with other Freshworks products- Strong customer support team- Simple to setup" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4976574) Darien C. Associate Pastor > "Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2728654) YA Yuri A. Help Desk Manager > "It's very easy to integrate with Whatsapp and to use the chat in general it's a good experience overall." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5005658) Shu S. CEO > "I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get..." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) VR Verified Reviewer CTO > "The thing that I like about freshchat is the simplicity of the UI and its various automation options." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4646744) DP Darcey P. Growth Associate > "It's prone to bugs and very frequently would stop working and the widget disappear" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2408474) TT Todor T. Helpdesk agent > "Simple and elegant interface." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___5021469) Don C. Copywriter > "I think some browsers do have features that block some users." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2838961) VR Verified Reviewer Marketing Manager > "This is an inexpensive chatbot and has campaign feature which i use very often on my website" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___3610909) Virginia G. Preparadora Exámenes de Inglés > "I found it a bit difficult to incorporate in my website." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2703404) Arjun D. Programs Head > "It has a very basic but good AI chat bot, covers most of the operational needs" [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4510963) Shu S. CEO > "I also asked if I could cancel it but they told me no because I made a one year commitment." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) KP Karan P. Business Development Representative > "We could set it up easily since we had a few Freshworks' products integrated." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___4148436) Shu S. CEO > "I am highly disappointed in the Freddy chatbot." [See full review](https://www.capterra.com/p/158117/Freshchat/#Capterra___2469840) [View Reviews](https://www.capterra.com/p/158117/Freshchat/reviews/) ## User interface [LiveChat](https://www.capterra.com/p/62194/LiveChat/) 4.64 (1,721) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) 4.11 (117) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important LiveChat Top features 33/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/62194/LiveChat/#features) Freshchat 28/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/158117/Freshchat/#features) ### Recognition LiveChat is recognized as a top-rated tool in 4 Capterra Shortlist reports Freshchat is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support LiveChat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Freshchat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveChat - By Text - Located in United States - Founded in 2002 Freshchat - By Freshworks - Located in United States - Founded in 2011 ## Popular Comparisons [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) $25/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-135003/LiveChat-vs-Slack) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) ₹1799/month Price $8.75/month 4.0 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-158117/Slack-vs-Freshchat) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) ₹1799/month Price $15/month 4.0 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-158117/LiveAgent-vs-Freshchat) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ₹1799/month Price $0/month 4.0 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-158117/Tidio-Chat-vs-Freshchat) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $25/month Price $0/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) ₹1799/month Price $39/month 4.0 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/158117-164283/Freshchat-vs-Zendesk) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) ₹1799/month Price $19/month 4.0 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-158117/Freshdesk-vs-Freshchat) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $25/month Price $69/month 4.5 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24) [Freshchat](https://www.capterra.com/p/158117/Freshchat/)[4.11 (117)](https://www.capterra.com/p/158117/Freshchat/reviews/) vs [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) ₹1799/month Price $39/month 4.0 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/134347-158117/Intercom-vs-Freshchat)