# LiveChat vs Zendesk Suite: Features and Cost Comparison 2026 | Capterra > LiveChat vs Zendesk Suite: Which live chat tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk --- # LiveChat vs Zendesk Suite Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zendesk SuiteLiveChat2/4 selected [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1716)](https://www.capterra.com/p/62194/LiveChat/reviews/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/) [## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1716)](https://www.capterra.com/p/62194/LiveChat/reviews/) [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $25.00/month Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Starting Price $39.00/month Starting Price $39.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [1,716 reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) Positive 1,635 Neutral 62 Negative 19 Positive 1,635 Neutral 62 Negative 19 Reviews Sentiment Based on [4,076 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) Positive 3,640 Neutral 318 Negative 118 Positive 3,640 Neutral 318 Negative 118 Best for (according to reviews) - **Business size**: Small businesses account for 64% of reviews (1,094), indicating strong adoption among this segment compared to enterprises and midsize businesses. - **Industry**: Computer software, IT services, and retail collectively represent 18% of reviews, showing diverse industry usage without a single dominant sector. - **Use cases**: Live chat (73%), customer service (47%), and help desk (25%) are key functions, highlighting a focus on real-time support and customer engagement. Best for (according to reviews) - **Business size**: Small businesses account for 2,232 reviews, representing 55% of feedback, demonstrating broad uptake among this segment compared to midsize and enterprise users. - **Industry**: Computer software, IT services, and retail collectively contribute 29% of reviews, indicating notable adoption across technology-driven and consumer-focused sectors. - **Use cases**: Help desk (51%), customer service (34%), and live chat (29%) are primary applications, highlighting a focus on support and real-time customer engagement. ## Reviewer verdict LiveChat LiveChat users find it best for real-time customer engagement and support, especially valuing its user-friendly chat interface, reliable website integration, and quick file sharing for sales and service teams. Reviewers say it’s a cost-effective choice for small to medium-sized businesses, citing its ease of use, WordPress integration, and mobile access for on-the-go communication, though some mention occasional technical issues and pricing concerns. Zendesk Suite Zendesk Suite reviewers consider it ideal for teams needing comprehensive customer support across multiple channels, highlighting its efficient ticket management, customizable workflows, and secure file sharing. Users value its integrations with tools like Jira, Slack, and Shopify, as well as its flexible pricing and startup program, though they note that costs can rise quickly and some experience challenges with system stability and email management. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Beyond cost, assessing the specific features and benefits of LiveChat and Zendesk Suite within the live chat space can help ensure the best fit for your needs. A well-matched option can enhance productivity while avoiding extra spending on functionalities that won't be used. Here's an overview of the key considerations and how these choices compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 20,405 reviews from Live Chat users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. LiveChat 85%Fit High performer Feature ratings Chat/Messaging 4.7 Real-time Consumer-facing Chat 4.6 Mobile Access 4.6 File Sharing 4.4 Zendesk Suite 83%Fit Feature ratings Chat/Messaging 4.5 Real-time Consumer-facing Chat 4.6 Mobile Access 4.2 File Sharing 4.6 Chat/Messaging 4.7 (69) 4.5 (108) Users find LiveChat's chat and messaging feature essential for sales and customer service, appreciating its reliability, ease of integration, and user-friendly interface. They value the immediate communication it provides, which they say is particularly beneficial for shy individuals or those with language barriers. Meanwhile, Zendesk Suite users also highlight the importance of its chat/messaging feature for both customer-facing and internal communication. They appreciate its user-friendly interface, centralized organization, and the ability to handle increased customer interactions efficiently. In general, users think LiveChat offers a polished and functional chat experience, while they value Zendesk Suite for its ease of use and organized communication capabilities. Real-time Consumer-facing Chat 4.6 (275) 4.6 (236) Reviewers find LiveChat's real-time consumer-facing chat crucial for providing immediate support, enhancing customer experience, and increasing sales. They appreciate its ability to offer real-time assistance, share products and articles, and provide a personalized experience. Zendesk Suite users also value its real-time chat feature for improving customer service operations, allowing agents to handle multiple inquiries simultaneously, and integrating chatbots for efficiency. They highlight its user-friendly interface and the ability to track and analyze chat data. Overall, users think LiveChat excels in providing immediate and personalized support, while they value Zendesk Suite for its efficiency and comprehensive real-time chat capabilities. Mobile Access 4.6 (272) 4.2 (199) LiveChat users find mobile access vital for maintaining communication from anywhere, appreciating its convenience and ability to monitor customer traffic on the go. They note that it enhances customer service and supports multitasking. However, some users mention navigation difficulties on mobile. Zendesk Suite users also value mobile access for its flexibility in managing customer service operations remotely. They appreciate the responsive mobile site and native apps, though some find it challenging to read ticket interactions on small screens. In summary, users think LiveChat's mobile access is convenient for on-the-go communication, while they value Zendesk Suite for its flexibility and responsive mobile interface. File Sharing 4.4 (167) 4.6 (95) LiveChat users appreciate the ability to share files in real-time, finding it essential for effective communication and team collaboration. They value the ease of uploading and sharing various file types, though some find the feature basic and occasionally difficult to use. Zendesk Suite users also highlight the importance of file sharing for resolving customer issues, appreciating the ability to attach large files securely and share them across departments. They find it easy to attach and send files, which they say enhances productivity and transparency. Overall, users think LiveChat's file sharing is useful for quick and secure communication, while they value Zendesk Suite for its ease of use and secure file sharing capabilities. ## Pricing comparison ### Starting prices LiveChat $25.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/62194/LiveChat/pricing/) Zendesk Suite $39.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/164283/Zendesk/pricing/) ### Value-for-money analysis 4.5 (1716) 4.2 (4076) An exploration of what reviewers say about both LiveChat's and Zendesk Suite's value for money finds that LiveChat reviewers see it as a cost-effective solution for small to medium-sized businesses, while Zendesk Suite reviewers comment on its comprehensive features and flexible pricing options. Reviewers find LiveChat to be a good value for money, appreciating its affordability and the efficiency it brings to customer communication. They highlight the 30-day free trial and the low cost of engaging customers across multiple channels. However, some users mention that the pricing can be high for small businesses, and the lack of a free version is a drawback. With regard to Zendesk Suite, reviewers appreciate its extensive features and the ability to integrate with other platforms. They value the startup program offering six months free and the affordable pricing plans with trials. However, some users note that the cost can escalate quickly with additional features or agents, making it less ideal for smaller businesses. They also mention issues with the pricing structure and customer support. ## Integrations Popular Integrations Compare available integrations between LiveChat and Zendesk Suite. ### Benchmark Email LiveChat Zendesk Suite ### FullContact LiveChat Zendesk Suite ### Mixpanel LiveChat Zendesk Suite ### Woopra LiveChat Zendesk Suite ### Close LiveChat Zendesk Suite ### GetResponse LiveChat Zendesk Suite ### HubSpot CRM LiveChat Zendesk Suite ### Joomla LiveChat Zendesk Suite Total Integrations 121 WordPress Reviewers mention that LiveChat integrates seamlessly with WordPress, which they note is easy to install and customize, enhancing customer service by enabling direct communication with website visitors. LiveChat Integrations (121) - [1CRM](https://www.capterra.com/p/131566/1CRM/) - [1Password](https://www.capterra.com/p/176113/1Password/) - [2way](https://www.capterra.com/p/204498/2way/) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Basecamp](https://www.capterra.com/p/56808/Basecamp/) - [Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/) - [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) - [Breeze](https://www.capterra.com/p/156024/Clearbit/) - [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) - [Capsule](https://www.capterra.com/p/124041/Capsule/) - [ChatBot](https://www.capterra.com/p/166420/ChatBot/) - [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) - [Claude](https://www.capterra.com/p/10011218/Claude/) - [Close](https://www.capterra.com/p/132667/Close-io/) - [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) - [CoreCommerce](https://www.capterra.com/p/133039/CoreCommerce/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Drupal](https://www.capterra.com/p/119594/Drupal/) - [Ecwid](https://www.capterra.com/p/143648/Ecwid/) - [EKM](https://www.capterra.com/p/181721/ekmPowershop/) - [elevio](https://www.capterra.com/p/166667/elevio/) - [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) - [Firefly](https://www.capterra.com/p/140504/Firefly/) - [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [FullContact](https://www.capterra.com/p/161228/FullContact-Data-Solutions/) - [Gemini](https://www.capterra.com/p/255187/Gemini/) - [Gemini](https://www.capterra.com/p/88290/Gemini/) - [Gemini](https://www.capterra.com/p/237487/Gemini/) - [Gemini](https://www.capterra.com/p/10020130/Gemini/) - [GetResponse](https://www.capterra.com/p/153948/GetResponse/) - [GitHub](https://www.capterra.com/p/129067/GitHub/) - [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) - [Gold-Vision CRM](https://www.capterra.com/p/133582/Gold-Vision-CRM/) - [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) - [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) - [Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/) - [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) - [Helpmonks](https://www.capterra.com/p/152299/Helpmonks/) - [Highrise](https://www.capterra.com/p/146703/Highrise/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) - [iContact](https://www.capterra.com/p/221118/iContact/) - [Instapage](https://www.capterra.com/p/141695/Instapage/) - [Jimdo](https://www.capterra.com/p/170179/Jimdo/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) - [Joomla](https://www.capterra.com/p/161648/Joomla/) - [Keap](https://www.capterra.com/p/76390/Infusionsoft/) - [Kissmetrics](https://www.capterra.com/p/154930/Kissmetrics/) - [Kommo](https://www.capterra.com/p/120048/amoCRM/) - [Landingi](https://www.capterra.com/p/146092/Landingi/) - [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) - [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) - [Magentrix](https://www.capterra.com/p/136124/Magentrix/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) - [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) - [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) - [Mixpanel](https://www.capterra.com/p/158740/Mixpanel/) - [Nutshell](https://www.capterra.com/p/144340/Nutshell/) - [Omnistar Affiliate](https://www.capterra.com/p/131968/Omnistar-Affiliate-Software/) - [OpenCart](https://www.capterra.com/p/143516/OpenCart/) - [Ortto](https://www.capterra.com/p/131879/Autopilot/) - [Perplexity](https://www.capterra.com/p/10014721/Perplexity/) - [Pinnacle Cart](https://www.capterra.com/p/21401/Pinnacle-Cart/) - [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) - [Playvox](https://www.capterra.com/p/164542/playvox/) - [Podio](https://www.capterra.com/p/128631/Podio/) - [PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) - [ProjectManager](https://www.capterra.com/p/224496/ProjectManagercom/) - [ProProfs Knowledge Base](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/) - [ProProfs LMS](https://www.capterra.com/p/129609/ProProfs-LMS/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Segment](https://www.capterra.com/p/150621/Segment/) - [Shift4Shop](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Shoplo](https://www.capterra.com/p/159869/Shoplo/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Squarespace](https://www.capterra.com/p/143461/Squarespace/) - [Stripe](https://www.capterra.com/p/123889/Stripe/) - [Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) - [Stripe Identity](https://www.capterra.com/p/10003757/Stripe-Identity/) - [Stripe Invoicing](https://www.capterra.com/p/10003759/Stripe-Invoicing/) - [Stripe Issuing](https://www.capterra.com/p/240010/Stripe-Issuing/) - [Stripe Revenue Recognition](https://www.capterra.com/p/10003752/Stripe-Revenue-Recognition/) - [Stripe Tax](https://www.capterra.com/p/10003021/Stripe-Tax/) - [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) - [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) - [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) - [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/) - 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[X-Cart](https://www.capterra.com/p/33849/X-Cart/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zen Cart](https://www.capterra.com/p/145901/Zen-Cart/) - [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Total Integrations 200 Jira Reviewers mention that Zendesk Suite integrates with Jira for seamless ticket tracking and escalation, which they note helps support teams escalate bugs to development and manage ongoing projects efficiently. Slack Users report that Zendesk Suite integrates with Slack for real-time notifications and communication, which they say keeps teams updated on ticket statuses and facilitates internal collaboration. Shopify Reviewers state that Zendesk Suite integrates with Shopify for customer support and order management, which they indicate helps sync customer data and streamline post-sale service. Zendesk Suite Integrations (200) - [123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/) - [3CLogic](https://www.capterra.com/p/121250/Cloud-Call-Center/) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) - [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) - [Aha!](https://www.capterra.com/p/144020/Aha/) - [Aircall](https://www.capterra.com/p/184709/Aircall/) - [Akita](https://www.capterra.com/p/146056/Akita/) - [Algolia](https://www.capterra.com/p/148915/Algolia-Search/) - [Ameyo](https://www.capterra.com/p/85852/Ameyo/) - [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) - [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) - [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) - [Azuqua](https://www.capterra.com/p/136073/Azuqua/) - [Beanstalk](https://www.capterra.com/p/212834/Beanstalk/) - [Bedrock Data](https://www.capterra.com/p/156578/BedrockData/) - [Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/) - [BigTime Enterprise PSA](https://www.capterra.com/p/28928/Projector/) - [Bird](https://www.capterra.com/p/160795/Bird/) - [Bitium](https://www.capterra.com/p/133412/Bitium/) - [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/) - [Breeze](https://www.capterra.com/p/135832/Breeze/) - [Brushfire](https://www.capterra.com/p/154387/Brushfire/) - [Built.io Flow](https://www.capterra.com/p/224552/Builtio-Flow/) - [Calendly](https://www.capterra.com/p/148036/Calendly/) - [Callmaker](https://www.capterra.com/p/152121/Callmaker/) - [Capsule](https://www.capterra.com/p/124041/Capsule/) - [Chargebee](https://www.capterra.com/p/131433/Chargebee/) - [ChargeDesk](https://www.capterra.com/p/176728/ChargeDesk/) - [ChargeOver](https://www.capterra.com/p/141294/ChargeOver/) - [ChartMogul](https://www.capterra.com/p/137740/ChartMogul/) - [CheckMarket](https://www.capterra.com/p/134813/CheckMarket/) - [Cirrus Insight](https://www.capterra.com/p/130188/Cirrus-Insight/) - 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[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on LiveChat vs Zendesk Suite? ### Overall rating 4.6 (1716) 4.4 (4076) ### User interface LiveChat Zendesk Suite ### Customer service and support LiveChat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Zendesk Suite Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of LiveChat vs Zendesk Suite LiveChat and Zendesk Suite are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how LiveChat compares to Zendesk Suite and decide which one is the best fit for your needs. Users appreciate LiveChat for its effective customer chat support, noting its real-time engagement and integration with other tools. They also value its seamless website integration, which enhances site functionality and customer service. Additionally, reviewers find the phone call feature beneficial, as it reduces the need for traditional calls and emails. Meanwhile, Zendesk Suite users praise its robust ticket management system, highlighting its customization and efficiency. They also commend its comprehensive customer support across multiple channels and its live chat support, which integrates well with other communication tools. As for the cons, LiveChat users mention issues with resolution, citing technical glitches and connection problems. They also find the pricing high and the messaging system sometimes unreliable. When it comes to Zendesk Suite, users note that its pricing can escalate quickly, making it less affordable for smaller teams. They also report occasional issues with system stability and email management, including spam filtering and notification problems. \[[2](#source-item-2)\] Pros LiveChat Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites.“ December 21, 2025 Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “We're already integrating it with other apps we use to create a really curated experience for our clients.“ March 28, 2026 Zendesk Suite PT Pablo T CX ConsultantInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an optimization that can be complemented through developments and applications available through their own marketplace (most of them for free).“ December 16, 2025 Ifra S Zendesk DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support.“ December 17, 2025 Cons LiveChat Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “I paid for this live chat service for years and it has consistently failed to work properly.“ December 21, 2025 RE Robert E AdministrationWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago.“ February 27, 2025 Zendesk Suite Clyde W Systems AdministratorFood & Beverages, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself.“ December 15, 2025 LZ Liron Z Software engineer managerGambling & Casinos, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident workflow the vendor asked us to communicate and open tickets via zendesk).“ September 17, 2024 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from live chat software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between LiveChat and Zendesk Suite? Talk to a Capterra advisor for free and get results within 15 minutes. 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