LiveChat vs Zoho Desk: Which is a better fit?

Rilwan : Hi, my name is Rilwan. I'm the Product Designer at, Active Media Limited. Right now, we've got a team of six people, including me. On a scale of one to five, I would give LiveChats a four out of a five. Thanks. Recently, most people would like to get immediate response to whatever issues they've got with platforms. So, if it's via an email, most times, we'll probably reply to emails in a day or two. Via a call, we don't have enough manpower for the Call [inaudible 00:00:34]. If it is via a chat, that's immediate. So that makes it faster for people to actually just get whatever issues they need to get fixed. So, that's what we'll be using it for now. In the sense that, we deal with payments [inaudible 00:00:47], and that's always one of the things that you need to make sure is sorted out, probably that day. If it's via an email, that might take a day or two. Or with the LiveChats, it makes it easier to just talk to the customer and make sure whatever they need fixed, is fixed. The ease of using LiveChats, is easy to integrate into the software. It's... The backup option, is easy as well, [inaudible 00:01:16] the way it analyzes the data. So, when you need to go back and if there's a query with something, you can always go back and try to sort out... okay, whatever the issue is. So, that would be the first. Then the second would be, the usability. It's easy to use for everyone on the team. So, those two options. Yeah. The one dislike would be, the pricing. I think, to get all the functionality, you'll probably pay almost $60 per agent. And for small business like us, that can be a little bit pricey. So, that would be the only dislike I've got about them, rather. Yeah. Thanks.

Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five stars. Previous to Zoho Desk, we used a combination of HubSpot, CRM, and Google Sheets. It was just a matter of just trying to get it at all work and mixing and matching things, and it was a big mess and that's why we switched to Zoho Desk. We chose Zoho Desk because of past experience with Zoho, we've experimented previously with their CRM and some of their other services, and they just had great customer service, which turned us on to really want to use them, so that's how we got started and then it just worked really well for us, so we stuck with it. Integrating Zoho Desk, it was really just starting with Zoho Desk and trying to migrate everything over from Google Sheets and HubSpot and just a bunch of other places and things. It wasn't Zoho's fault, it took us a little while. It was a fair amount of work on my part and other people's parts, and it worked out really well. We're happy with it, but it was a good amount of work. I recommend getting Zoho Desk, trying it out. It's not perfect for everyone, but we really liked it. I had great customer service with them. They helped me a fair amount getting things set up and working, so I definitely recommend them.