# LiveChat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LiveChat Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/compare/62194-175374/LiveChat-vs-IVCbox --- # LiveChat Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveChat ## What is LiveChat? LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window. ## What is LiveChat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Overall rating Based on 1,713 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Intuitive and simple interface Efficient real-time communication High cost for features Connection and speed issues Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## LiveChat alternatives Highest Rated [4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/62194/LiveChat/alternatives/) ## Who uses LiveChat? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and simple interface 95% positive reviews out of 361 Most users describe ease of use as a major benefit, highlighting quick setup and minimal learning curve. High cost for features 42% negative reviews out of 142 Some users say pricing is steep, especially for small businesses, with extra charges for additional users and features. Efficient real-time communication 93% positive reviews out of 87 Most reviewers indicate communication is fast, reliable, and enables multitasking with instant message delivery. Devin F Owner, 1 employee. "It is by far the quickest and most efficient way to communicate with a since of uniformity with all questions and concerns" Connection and speed issues 73% negative reviews out of 106 Most users report performance and speed problems, including lag, disconnections, and slow response during high demand. Abdullah K Software engineer, 11 - 50 employees. "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down the conversation and make it less efficient." Remote-friendly team collaboration 95% positive reviews out of 65 Most users report team collaboration is seamless, supporting remote work, easy onboarding, and responsive support. Ashutosh K Content Writer, 201 - 500 employees. "It helped me to connect with my IT team having problem in my laptop." Unreliable message notifications 37% negative reviews out of 101 Some users report message notifications are delayed, missing, or inconsistent, causing missed alerts and communication gaps. Destiny B Bartender, 1 employee. "It always updates at the wrong time, causing me to not receive messages" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-time Consumer-facing Chat 4.6 (273) 58.24% of 273 reviewers that rated this feature as important or highly important With this capability, you can instantly connect with customers, answer questions, and provide support efficiently. Reviewers appreciate the fast response times, ease of use, and increased customer satisfaction, though some mention occasional delays during high chat volumes. Mobile Access 4.6 (270) 58.15% of 270 reviewers that rated this feature as important or highly important It gives you the flexibility to chat with customers from anywhere using mobile devices. Reviewers appreciate being able to respond on the go, stay connected outside office hours, and receive notifications, though some note the mobile app is less intuitive than the web version. Transcripts/Chat History 4.5 (226) 50.88% of 226 reviewers that rated this feature as important or highly important LiveChat offers transcripts and chat history so you can revisit past conversations and track interactions. Users think this helps with follow-ups, quality assurance, and training, though a few wish for better organization and search options. File Sharing 4.4 (167) 43.71% of 167 reviewers that rated this feature as important or highly important This characteristic lets you quickly exchange files, documents, and images with customers during chats. Some users say file sharing is simple, fast, and improves collaboration, though a few mention it’s basic and could be more advanced. Support Ticket Management 4.4 (152) 53.29% of 152 reviewers that rated this feature as important or highly important You can manage and track customer support requests efficiently with this aspect. Reviewers indicate it’s easy to create and organize tickets, helps prioritize issues, and streamlines responses, but some wish for more advanced ticket management options. Reporting/Analytics 4.5 (152) 50.00% of 152 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data LiveChat 133 features Define levels of authorization for access to specific files or systems Informs of any account changes and notifications Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Store and organize information about customers and previous interactions A website or login for customers to access information Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Defines specific deal parameters to negotiate and secure deals Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service This characteristic lets you quickly exchange files, documents, and images with customers during chats. Some users say file sharing is simple, fast, and improves collaboration, though a few mention it’s basic and could be more advanced. Games or game-like elements to track progress and reward accomplishments Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Calculate a company, client account or person's health via a scoring system Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify different languages Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Templated responses for responding quickly to recurring support requests Automate workflows and trigger campaigns based on customer actions It gives you the flexibility to chat with customers from anywhere using mobile devices. Reviewers appreciate being able to respond on the go, stay connected outside office hours, and receive notifications, though some note the mobile app is less intuitive than the web version. Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Allows users to manage data from a number of sources Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Form to collect visitor contact information when live chat isn't available Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. With this capability, you can instantly connect with customers, answer questions, and provide support efficiently. Reviewers appreciate the fast response times, ease of use, and increased customer satisfaction, though some mention occasional delays during high chat volumes. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. You can manage and track customer support requests efficiently with this aspect. Reviewers indicate it’s easy to create and organize tickets, helps prioritize issues, and streamlines responses, but some wish for more advanced ticket management options. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues LiveChat offers transcripts and chat history so you can revisit past conversations and track interactions. Users think this helps with follow-ups, quality assurance, and training, though a few wish for better organization and search options. Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Track and interpret metrics on the usage of company resources Interact with data visualization elements, such as charts and graphs, to drill down into data SaaS, web-based, online deployment An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (1,570) 4.5 Based on 1,570 reviews ## Pricing Value for money 4.5 (1231) Free Trial [View pricing plan details](https://www.capterra.com/p/62194/LiveChat/pricing/) Starter $25.00 Per User,Per Month It includes: - One Assistant - Website - Apps - Direct Chat Link - Facebook Messenger - up to 100 visitors - Multiple website support - Applications - Inactivity message - Customer details - Agent rating - Transfers Team $59.00 Per User,Per Month It includes: - SMS - Canned responses - Private canned responses - Canned response suggestions - Custom customer segments - Chat tagging - File sharing - Routing rules based on URL - Automated tags - LiveChat Dashboard - Chat statistics - Tags usage Business $89.00 Per User,Per Month It includes: - Tag suggestions - Text enhancement - Chat summary - Apple Messages for Business - Routing rules based on geolocation - Chat takeover - Work scheduler - Agent activity - Agent performance - Chat duration - Chat response - On-demand reporting Value for money 4.5 (1,231) 4.5 Based on 1,231 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1265) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,265) 4.6 Based on 1,265 reviews ## User reviews Overall rating 4.6 Based on 1,713 reviews Filter by rating 5(1203) 4(429) 3(62) 2(13) 1(6) Mentioned topic Sorted by most recent Mai M. Managing Director Hospitality ### "Chatting with LiveChat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2026 It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. Pros Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients. Cons No cons! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jacob G. Operations Computer Games ### "Thanks for the assistance rendered by Support." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 27, 2026 So far it is pretty good. There are always areas to improve the platform. Will be great to include more automation system with respect to AI. Pros Customer Support is always on hand to help. A good customer support platform for businesses to deploy. Cons Should have more Apps or Tools as part of the generic platform rather than having to pay for many of them. E.g. Ticketing system for tracking and monitoring. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Max D. Night Audit Hospitality ### "Reliable and user-friendly Live Chat solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2026 Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. Pros LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. Cons One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP James P. Member Restaurants ### "API Technical Issues Resolved Quickly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2026 Amazing! Pros \[sensitive content hidden\] was super helpful with a very tedious technical roadblock! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Dmytro H. CTO Health, Wellness and Fitness ### "Great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 14, 2026 Several issues were resolved swiftly and professionally; a solution was found and the situation was saved Pros Quick and effective support, even on Saturday evening. I am completely satisfied with the service provided Cons I honestly can't point out any downsides. LiveChat’s support has been consistently reliable, responsive, and helpful, leaving me completely satisfied with the experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LT Lisa T. Onwer Construction ### "Best feature, integration, and automation mix" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2026 smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. Pros Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. Cons nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. Switched from [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Better features and integration with our existing tools Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reasons for choosing LiveChat Easier to automate, better for no code low code Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brian S. Director Computer Software ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2026 I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. Pros I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time! Cons the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) notifications didn't work well. This was a deal breaker for me. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing LiveChat the cost was much higher than LiveChat + HelpDesk Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Digital Marketer Marketing and Advertising ### "Great customer support and UI, limited customization " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 13, 2026 Pros Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing Cons Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Managing director Legal Services ### "Unreliable service, wasted money, no support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 21, 2025 I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. Pros Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. Cons The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joanne M. Manager Pharmaceuticals ### "Try Live Chat!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2025 Fast and easy especially when you don’t have the time for a call back or to reach a real person. I recommend Live Chat. Pros Quick and easiest software to use when you don’t have a live representative available on the phone. I always go for a live chat. Cons Takes some time getting used too. But totally worth it once you’re used to it after a few times. It’s great! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) Popular comparisons [Slack vs LiveChat](https://www.capterra.com/compare/62194-135003/LiveChat-vs-Slack)[LiveAgent vs LiveChat](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent)[Zendesk Suite vs LiveChat](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk)[Tidio vs LiveChat](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat)[Freshdesk vs LiveChat](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk)[Bitrix24 vs LiveChat](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24)[Zoho Desk vs LiveChat](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk)[Intercom vs LiveChat](https://www.capterra.com/compare/62194-134347/LiveChat-vs-Intercom) [Salesforce Service Cloud vs LiveChat](https://www.capterra.com/compare/62194-136189/LiveChat-vs-Salesforce)[EngageBay CRM vs LiveChat](https://www.capterra.com/compare/62194-178819/LiveChat-vs-EngageBay-Marketing)[HubSpot CRM vs LiveChat](https://www.capterra.com/compare/62194-152373/LiveChat-vs-HubSpot-CRM)[HubSpot Service Hub vs LiveChat](https://www.capterra.com/compare/62194-182476/LiveChat-vs-HubSpot-Service-Hub)[Pipedrive vs LiveChat](https://www.capterra.com/compare/62194-132666/LiveChat-vs-Pipedrive)[Front vs LiveChat](https://www.capterra.com/compare/62194-132901/LiveChat-vs-Front)[Salesforce Sales Cloud vs LiveChat](https://www.capterra.com/compare/61368-62194/Salesforce-vs-LiveChat)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)