# Compare LiveChat vs HelpDesk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare HelpDesk and LiveChat based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/62194-185973/LiveChat-vs-HelpDesk --- # HelpDesk vs LiveChat Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: HelpDeskLiveChat2/4 selected [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) [## HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [180 reviews](#user-reviews) Positive 164 Neutral 12 Negative 4 [## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [1,721 reviews](#user-reviews) Positive 1,640 Neutral 62 Negative 19 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,997 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit High performer Feature ratings CRM 2.5 Support Ticket Management 4.6 Inbox Management 4.5 Live Chat 4.6 Chatbot 4.8 73%Fit Not enough reviews Feature ratings CRM 4.3 Support Ticket Management 4.4 Inbox Management \-- Live Chat 4.7 Chatbot 5.0 User satisfaction User satisfaction 4.6 User reviews[180](https://www.capterra.com/p/185973/HelpDesk/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.4 Customer support 4.5 User satisfaction 4.6 User reviews[1,721](https://www.capterra.com/p/62194/LiveChat/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. Best for LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support. ## User reviews Pros & cons EM Emmanuel M. Online Evangelism Innovator > "It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) NS Neel S. Ceo > "There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7114634) RH Ron H. Client Relationship Management > "It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.)." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233) DL David L. Graphic Designer > "We did have an issue with our Outlook rejecting the notices when people left messages." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) LP Lebohang P. helpdesk support > "i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7096441) UN Unatji N. Live Chat Agent > "Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6829075) Noemi J. Senior Risk and Fraud Specialist > "I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6876290) VR Verified Reviewer Tech Support Specialist > "I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780) BL Bruna L. Analyst support > "The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some areas that..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) PB Paul B. Customer Support Manager > "Coming from LiveChat tickets, HelpDesk failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk, and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6764853) MC Mouatez C. Customer Support Specialist > "The notification system is reliable, and the automation features save a lot of time in daily workflows." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7055511) DP Daniel P. Sales > "Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136) KM Kimberley M. Intake Clinician > "It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is efficient." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407) JB Jonny B. Application Specialist > "It can also be buggy on both the application and web app such as being unable to type into the textbox after trying to tag another agent in..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397) AT Annette T. Relationships Manager > "It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message us and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6796822) DP Daniel P. Sales > "One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136) KM Kimberley M. Intake Clinician > "I very much appreciate the ability to follow tickets and search for names and issues. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407) DB Dimitri B. gggg > "At times, the system felt a bit limited in terms of customization and reporting features." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207) JD JESSICA D. suporte > "Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292) CL Cece L. Program Coordinator > "The difference between HelpDesk and LiveChat is confusing to me and their being two separate sites feels redundant and unnecessary - that is..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661) AS Adam S. Founder > "The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different platforms and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900) JB Jonny B. Application Specialist > "It's lacking some basic features of a ticketing system such as sorting a list or controlling default ticket status actions." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397) JD JESSICA D. suporte > "The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292) RA Robiulawal A. Assistant Manager- Customer Support > "User interface is bit sluggish, not much customization option in analytics." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6842896) JG Joey G. Field Service Technician Technical Support > "It gives me the availability to have customer support when no one is available and we can reach back out to insure our customer is helped." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719779) GO Gustavo O. Customer Engagement Manager > "Many relevant emails are ending up in the SPAM folder, which is very disruptive." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020806) DL David L. Graphic Designer > "Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) MW Melissa W. Administrator > "that is had an issue in the first place, i couldnt make my product work on my website so had to request a cancellation" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) NJ Natalia J. Chatbot Designer > "The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6877089) TB Tim B. Director > "I can't count the number of other vendors who stick random people behind their chat and phone support who know nothing about the product and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522) CL Cece L. Program Coordinator > "I find that the most useful features are chatting in real time and collecting info, like email, to use in follow-ups if we are unable to..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661) MW Melissa W. Administrator > "wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy to find" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) DB Dimitri B. gggg > "It’s a reliable platform that simplifies ticket management and communication with customers." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207) ER Erika R. Customer Support Agent > "I do not receive the notification of the new live chats in the queue." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7025073) TW Travis W. IT specialist > "I am new to any ticketing system but this one seems to do everything I require from this type of system." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7065611) AR Adriana R. Customer Service rep > "Like if there are too many chats or emails to handle." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004221) LN Larry N. Customer Service Coordinator > "Our customers are getting rapid responses to their questions and we're directing their requests to the correct resource, and it's all being..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719565) BM Blair M. National Sales Operations Manager > "I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584) AS Amos S. Customer support agent > "I really enjoy doing the tickets because it showes you where the email starts if the player replyed to the email from the biggening" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6726276) SV Sarah V. Benefits and Payroll Administrator > "You cannot copy and paste screenshots or snips." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6580945) DL David L. Graphic Designer > "What I like best about HelpDesk is the browser interface." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) BM Blair M. National Sales Operations Manager > "We request to block the email again, and the system tells us they are already blocked." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584) AS Adam S. Founder > "At this stage of growing our company, we are focused on streamlining our workflow and optimizing the usage of the resources we have." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900) CG Cindy G. Customer Service Supervisor > "Setting up HelpDesk was not as easy as it sounded. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) VR Verified Reviewer Tech Support Specialist > "Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780) MTV Ma.Theresa V. Analyst > "Occasional lack of proactive follow-up" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011230) TB Tim B. Director > "They also have a free trial, which was very helpful in letting us get our teams into the platform to figure out if the software was..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522) TA Tristan A. Chief Executive Officer > "Development launches from helpdesk side seem quite slow as well." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6498406) RM RUBEN M. Product Owner > "In overall Helpdesk is a good option for a mid size company and above. If you have a small size company find another solution." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) RM RUBEN M. Product Owner > "It is a little pricey" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) RM RUBEN M. Product Owner > "Is a complete tool to manage your tickets from al your departments:" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) BN Bernardo N. analyst > "at the beginning was a little confusing use the "merge" option" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6558771) AH Amelia H. Guest Relations Supervisor > "It comes in handy and works well overall for our needs. If there was an app for android devices, that would help our management team when..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6681959) KD Kingsley D. Customer service > "The requester's name and email are a little confusing." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6768736) EM Emmanuel M. Online Evangelism Innovator > "I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) Jessica B. Account Manager > "It can be kind of slow, and harder to train people on." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6425758) JH Justine H. Executive Assistant > "My experience has been very positive, as it has helped both myself and my team work more efficiently together to resolve customer issues." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7013716) NC Nick C. Director of Support and Technology > "We came from using Netsuite which was a nightmare. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059) CG Cindy G. Customer Service Supervisor > "This feature does have added value but not as much as I would have anticipated. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) NH Neal H. Product Manager Industrial Controls > "Your ticket number means nothing to me. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6750193) TF Tamara F. Director of Customer Support and Logistics > "The other features of this product are only useful for large organizations with many team members and/or departments. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6805672) RK Rudy K. Manager > "Now that the pricing schema has changed, we are much less happy because we have to pay for LiveChat which we only use as user interface on..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328145) MM Myrel M. Customer service agent > "The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020188) JW James W. Founder > "We didn't use the service and forgot it was active." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) BL Bruna L. Analyst support > "What I liked most about HelpDesk was its intuitive interface and ease of use." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) KW Katarzyna W. Technical Support Specialist > "Sometimes I had issues finding the right settings (I was expecting them to be in different places than I've found them), but that's a minor..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4619613) RH Ron H. Client Relationship Management > "I love the fact that it tracks all of the traffic in a concise, easy-to-read format." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233) JW James W. Founder > "Absolute scam." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) AJ Alan J. Consumer Products and Marketing Manager > "We are happy with the Livechat, it has given our customers a way to ask us immediate questions and us be able to support them in real time..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___5060132) JW James W. Founder > "Awful." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) TN Thandeka N. Chat Agent > "Everything is arranged very well so I can easily tell apart my open tickets or my coworkers' ." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6690562) WM Wayne M. President/CEO > "Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company." [See full review](https://www.capterra.com/p/185973/HelpDesk/#GetApp___3408922) SS Sophia S. Customer Success Representative > "The archive feature is super handy as well." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004301) JE Javier E. CTO > "Our main goal is not to have customer support but we know that's nearly impossible." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3343621) EM Emmanuel M. Online Evangelism Innovator > "We are looking forward to the features that have not carried over to the new version to be added again!" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) LS Lianne S. Virtual Assistant > "The automated responses also become part of the ticket thread, which makes the threads long and cumbersome." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290) IV Ivan V. Customer Success Representative > "Team collaboration is also pretty good, it’s easy to assign tickets to each other." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7042329) NN Nandy N. Administrative Assistant > "Customers may find it too impersonal." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3004115) MW Michelle W. Customer service Representative > "Help desk is very similar to Zendesk and I already had experience in Zendesk so that made HD a lot easier" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6642407) Anna O. Head of Growth > "Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2292842) [View Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/) CP Colleen P. Director of Programming > "LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions,..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) VR Verified Reviewer Managing director > "I paid for this live chat service for years and it has consistently failed to work properly." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) VR Verified Reviewer Managing director > "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) RE Robert E. Administration > "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December,..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) CP Colleen P. Director of Programming > "Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) VR Verified Reviewer Managing director > "The service disconnects without warning." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) CP Colleen P. Director of Programming > "ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) VR Verified Reviewer Founder > "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132) Mai M. Managing Director > "We're already integrating it with other apps we use to create a really curated experience for our clients." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7120545) Priyanka S. Marketing Associate > "The mobile app experience can be a bit clunky at times." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) VR Verified Reviewer Digital Marketer > "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549) DB Destiny B. Bartender > "It always updates at the wrong time, causing me to not receive messages" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237) LT Lisa T. Onwer > "Best mix or features, integrations, and automation for a website chat service." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331) Priyanka S. Marketing Associate > "LiveChat can be expensive for smaller teams." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) Bill L. Vice President of Sales and Operations > "The automation and reporting features also save time and help track performance." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7135451) RE Robert E. Administration > "On top of that, their service is way overpriced for what they offer." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) MM Mohammed M. Project manager > "Overall it’s a fast and quick method to resolve the simple and easy issues where as for complex situations I may still..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7134794) JM Jazzmen M. CEO > "I hate that I can’t see more details about the person I’m chatting with." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720) EG Edgaras G. Digital Marketing Specialist > "It also offers specialized support, including a cloud based integration system for increased security in various areas." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760) DP Dhruvil P. Software engineer > "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) Brian S. Director > "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149) AK Abdullah K. Software engineer > "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270) MD Max D. Night Audit > "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313) HA Haroon A. Lead officer > "Sometime chatbot take too much time and response from the real person is late" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287) MR Mike R. Manager of Customer Service and Training > "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003) RB Rayees B. Project manager > "It gets hanged sometimes and gives blurred images." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053) RO Rose O. Head of School > "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091) MP Mattia P. Head of Marketing and Communication > "It costs a lot for poor quality service and support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495) CP Colleen P. Director of Programming > "LiveChat, ChatBot, and Helpdesk have been very beneficial for our team." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7128573) DP Dhruvil P. Software engineer > "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) Joseph H. Executive Director > "I really like the way it is added seamlessly into my websites." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7124184) AJ Aashish J. CSM > "Sometime their is lag in receiving chat." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696) Shaunak P. Senior Data Engineer > "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788) DP Dhruvil P. Software engineer > "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) JM Joanne M. Manager > "Quick and easiest software to use when you don’t have a live representative available on the phone." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726) MN Manix N. webmaster > "Live Chat monitors the movement of our customers all the time, something some customers don't like." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416) VR Verified Reviewer Customer Engagement Specialist. > "Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324) VR Verified Reviewer We are here to help everyone quickly! > "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594) DH Dmytro H. CTO > "Quick and effective support, even on Saturday evening." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696) AA Avner A. Product manager > "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548) PB Pernia B. Advisor to the Digital Marketing Team > "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506) JS Jasmin S. Jasmin Safro > "A lot of idiots use it .that's only reason I heat about love chat" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919) LS Lirim S. Instrumentation and Automation PLSC > "Thanks to the LiveChat option we are getting 5-star reviews for our customer service." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6327786) Rachel B. Director, Demand Generation > "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637) WB Waren B. Director > "It has streamlined communications making engagement with clients simple and transparent." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356) Kwandile Mabutho K. Reviewer > "It lowers image quality when service connection is bad" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623) PB Pernia B. Advisor to the Digital Marketing Team > "Customer support for 24/7 has enabled us to retain customers and attract leads." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506) NEH Nganje Evakisse H. Invoicing clerk > "At times the connection fails and disconnects the software" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092) Niel Winston T. Remotasks.com > "When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6329464) VR Verified Reviewer Marketing Specialist > "This does not have many of the extra features and "slick" look of many of its competitors." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340) Daniel C. Principal, Commercial Growth Operations Leader > "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506) VR Verified Reviewer Founder > "Pricing, it is too expensive when compared with new solutions that provided chat solutions" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687) RE Robert E. Administration > "You’re much better off using Zoho Chatbot, which provides far better value and customer support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) Dan J. Owner > "This can lead to frustration for both customers and support staff." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388) JJ Joyce J. News Correspondent > "This platform is a very useful tool because it has helped resolve issues with our customers." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591) SN Samuel N. Manager > "It's affected by poor network coverageLack of positive body feedback" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416) AM Andrew M. Owner > "Mobile support for both iOS and Android apps is another great aspect." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391) SS Susheel S. Data Analyst > "Data privacy feature is a major concern for me" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819) VR Verified Reviewer Customer Engagement Specialist. > "Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324) MR Marina R. Paralegal > "It can be hard to find the correct auto-response quickly." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637) Cihan K. Technical Service Engineer EMEA > "We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4838651) MB Mwesigwa B. Content creator and an affiliate marketer > "Some times responses are slow and you have to stand on for a while" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723) VR Verified Reviewer Accounts assistant > "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739) BT Bahar T. Student > "Sometimes it’s challenging to report problems to customers services" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967) LT Lisa T. Onwer > "smooth and easy so far." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331) IJC Irish Joy C. Bookkeeper > "Livechat sometimes have time zone issues." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730) VAM Vittorio Andrea M. artigiano > "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886) MW Mitchell W. marketing manager > "the agents who respond are generic and talk like robots." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383) Priyanka S. Marketing Associate > "The analytics offer helpful insights to improve support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) AK Asraf K. Recruiter > "Customer may experience delay response " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931) HB Holly B. Owner > "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792) DB Dawn B. Client Services/Operations > "Sometimes the response to my question is slow." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3541274) MdC Maria domingas C. pesquisador > "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258) LC Lesily C. Analyst > "hours is a lot of you have an urgent problem" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4190812) LN Larry N. Customer Service Coordinator > "It is invaluable in supporting current customers and winning new ones!" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586) HJ Hughetta J. Cashier > "I don't like the fact that they charge you to reply" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3832818) ME Michele E. Senior Customer Specialist > "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038) PG Piyush G. Solutions Design Engineer > "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637) LN Larry N. Customer Service Coordinator > "LiveChat has become a permanent part of our customer service experience. " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586) DC Daisy C. CONTROLLER/OFFICE MANAGER > "no sure if software issue or net work issue. " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303785) [View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) ## User interface 4.56 (180) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) 4.64 (1,721) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important HelpDesk 32/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/185973/HelpDesk/#features) LiveChat Top features 35/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/62194/LiveChat/#features) ### Recognition HelpDesk is recognized as a top-rated tool in 2 Capterra Shortlist reports LiveChat is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support HelpDesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos LiveChat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details HelpDesk - By Text - Located in United States - Founded in 2002 LiveChat - By Text - Located in United States - Founded in 2002 ## Popular Comparisons [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $29/month Price $25/month 4.4 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-185973/Salesforce-vs-HelpDesk) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) $25/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-135003/LiveChat-vs-Slack) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $29/month Price $39/month 4.4 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-185973/Zendesk-vs-HelpDesk) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.4 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-185973/LiveAgent-vs-HelpDesk) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $29/month Price $19/month 4.4 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-185973/Freshdesk-vs-HelpDesk) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $25/month Price $0/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $29/month Price R$35/month 4.4 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/185973-202528/HelpDesk-vs-Milvus) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $29/month Price $0/month 4.4 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-185973/Tidio-Chat-vs-HelpDesk) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $25/month Price $69/month 4.5 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24)