# Compare LiveChat vs LogMeIn Resolve 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveChat and LogMeIn Resolve based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/62194-249584/LiveChat-vs-GoTo-Resolve --- # LiveChat vs LogMeIn Resolve Features and Cost Comparison Last updated April 1st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveChatLogMeIn Resolve2/4 selected [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) [## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [1,713 reviews](#user-reviews) Positive 1,632 Neutral 62 Negative 19 [## LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) Starting Price $29.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.5 Customer Service 4.2 Reviews Sentiment Based on [214 reviews](#user-reviews) Positive 192 Neutral 16 Negative 6 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,199 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit High performer Feature ratings Single Sign On 4.8 Chat/Messaging 4.7 Real-Time Notifications 4.6 Real-Time Monitoring 4.6 Support Ticket Management 4.4 \--%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging NA Real-Time Notifications 4.2 Real-Time Monitoring NA Support Ticket Management 3.8 User satisfaction User satisfaction 4.6 User reviews[1,713](https://www.capterra.com/p/62194/LiveChat/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.6 User satisfaction 4.4 User reviews[214](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.3 Customer support 4.2 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $29Flat Rate, Per Month - Free version - Free trial Best for Best for LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support. Best for LogMeIn Resolve is a cloud-based IT support and management software built for SMBs. ## User reviews Pros & cons VR Verified Reviewer Managing director > "The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) VR Verified Reviewer Managing director > "I paid for this live chat service for years and it has consistently failed to work properly." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) VR Verified Reviewer Digital Marketer > "Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7095549) RE Robert E. Administration > "I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January,..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) LT Lisa T. Onwer > "Best mix or features, integrations, and automation for a website chat service." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331) VR Verified Reviewer Managing director > "The service disconnects without warning." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7067153) EG Edgaras G. Digital Marketing Specialist > "It also offers specialized support, including a cloud based integration system for increased security in various areas." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6853760) VR Verified Reviewer Founder > "The price has increased dramatically over the last few years and this means it is becoming less viable as a customer support tool" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7004132) Brian S. Director > "LiveChat and HelpDesk are critical to my success in offering great support experience to my customers." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7100149) DP Dhruvil P. Software engineer > "However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and overreliance are..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) MD Max D. Night Audit > "The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7118313) JM Jazzmen M. CEO > "I hate that I can’t see more details about the person I’m chatting with." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6802720) MR Mike R. Manager of Customer Service and Training > "I always liked using live chat to interact with customers, but when we launched our Shopify store this year and entered into the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6630003) Priyanka S. Marketing Associate > "The mobile app experience can be a bit clunky at times." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) RO Rose O. Head of School > "Engaging with customers and prospects through LiveChat boost sales and in-turn high ROI." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6855091) DB Destiny B. Bartender > "It always updates at the wrong time, causing me to not receive messages" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6314237) Shaunak P. Senior Data Engineer > "I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6715788) Priyanka S. Marketing Associate > "LiveChat can be expensive for smaller teams." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) JM Joanne M. Manager > "Quick and easiest software to use when you don’t have a live representative available on the phone." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7055726) RE Robert E. Administration > "On top of that, their service is way overpriced for what they offer." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) AM Andrew M. Owner > "Mobile support for both iOS and Android apps is another great aspect." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6784391) DP Dhruvil P. Software engineer > "Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and creativity." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) VR Verified Reviewer Customer Engagement Specialist. > "Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324) DP Dhruvil P. Software engineer > "Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications and..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) SA Sharmin A. HR > "Its user-friendly interface, customization options, and integration with other platforms make it a valuable tool for managing..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4709947) Rachel B. Director, Demand Generation > "Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web version has,..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3509637) DH Dmytro H. CTO > "Quick and effective support, even on Saturday evening." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7112696) AK Abdullah K. Software engineer > "Typing lag: Depending on the internet connection and devices, live chat can be affected by typing lag, which can slow down the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4530270) PB Pernia B. Advisor to the Digital Marketing Team > "LiveChat makes it super easy to enhance customer satisfaction by boosting real-time live chat." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506) HA Haroon A. Lead officer > "Sometime chatbot take too much time and response from the real person is late" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6031287) LS Lirim S. Instrumentation and Automation PLSC > "Thanks to the LiveChat option we are getting 5-star reviews for our customer service." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6327786) RB Rayees B. Project manager > "It gets hanged sometimes and gives blurred images." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4922053) WB Waren B. Director > "It has streamlined communications making engagement with clients simple and transparent." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6504356) SN Samuel N. Manager > "It's affected by poor network coverageLack of positive body feedback" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4764416) PB Pernia B. Advisor to the Digital Marketing Team > "Customer support for 24/7 has enabled us to retain customers and attract leads." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6505506) MP Mattia P. Head of Marketing and Communication > "It costs a lot for poor quality service and support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6094495) Angela V. Owner > "The periodic emails informing reviewers of new developments in LiveChat's commercial applications are really appreciated." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6288061) AJ Aashish J. CSM > "Sometime their is lag in receiving chat." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4849696) Niel Winston T. Remotasks.com > "When they approach on costumer i feel very comfortable when asking youre problems and livechat helps you solve youre questions" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6329464) MN Manix N. webmaster > "Live Chat monitors the movement of our customers all the time, something some customers don't like." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4527416) DP Dhruvil P. Software engineer > "Real-time Communication: Live chat software provides real-time communication between team members, allowing for quick and efficient..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4790878) VR Verified Reviewer We are here to help everyone quickly! > "I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration only..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4518594) Daniel C. Principal, Commercial Growth Operations Leader > "The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4965506) AA Avner A. Product manager > "Some missing features like :Turn on or off the chat after x time the agent not responding, remove the chat from the site based on..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3155548) RE Robert E. Administration > "You’re much better off using Zoho Chatbot, which provides far better value and customer support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6710484) PG Piyush G. Solutions Design Engineer > "Sometimes there are bugs or if we accidently close chat we lose the person and have to restart" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3451637) Ava T. Marketing Operations Analyst > "Livechat connects with a variety of messaging channels, which has ensured that we are able to reach our customers wherever they are ." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4732876) JS Jasmin S. Jasmin Safro > "A lot of idiots use it .that's only reason I heat about love chat" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6126919) JJ Joyce J. News Correspondent > "This platform is a very useful tool because it has helped resolve issues with our customers." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6602591) Kwandile Mabutho K. Reviewer > "It lowers image quality when service connection is bad" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3719623) VR Verified Reviewer Customer Engagement Specialist. > "Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4880324) NEH Nganje Evakisse H. Invoicing clerk > "At times the connection fails and disconnects the software" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4468092) Cihan K. Technical Service Engineer EMEA > "We provide excellent customer service and can support customers immediately with specialized knowledge. Although not all problems can..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4838651) VR Verified Reviewer Marketing Specialist > "This does not have many of the extra features and "slick" look of many of its competitors." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3636340) JJ John J. CEO > "To install the code into our website was very straight-forward, just copy/paste." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6252442) VR Verified Reviewer Founder > "Pricing, it is too expensive when compared with new solutions that provided chat solutions" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3582687) VR Verified Reviewer Accounts assistant > "Allows an easy way to have contact with customers and allows us to connect to more customers in a smaller amount of time." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___5095739) Dan J. Owner > "This can lead to frustration for both customers and support staff." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4393388) LT Lisa T. Onwer > "smooth and easy so far." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___7106331) SS Susheel S. Data Analyst > "Data privacy feature is a major concern for me" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4278819) VAM Vittorio Andrea M. artigiano > "in all this, for me it is an excellent platform, you can immediately answer customers' questions, you can manage multiple..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6191886) CS Chyanna S. Cashier > "People take longer than expected to reply back and sometimes it won't even come in" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3483413) Priyanka S. Marketing Associate > "The analytics offer helpful insights to improve support." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6646751) MR Marina R. Paralegal > "It can be hard to find the correct auto-response quickly." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4472637) HB Holly B. Owner > "I love that it is easy for customers to get in touch with us easily and the app doesn't slow my website down!" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6644792) MB Mwesigwa B. Content creator and an affiliate marketer > "Some times responses are slow and you have to stand on for a while" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3843723) MdC Maria domingas C. pesquisador > "the chatbot is able to immediately resolve low-complexity issues and requests, as well as the most frequently asked questions." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4959258) BT Bahar T. Student > "Sometimes it’s challenging to report problems to customers services" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3658967) NO Njeri O. Administrator > "Its interaction with other messaging apps vey good, I respect Livechat's tagging framework which assists in flawless customer..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4767269) IJC Irish Joy C. Bookkeeper > "Livechat sometimes have time zone issues." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4303730) Ava T. Marketing Operations Analyst > "This tool offers us a multitude of options to connect with our customers and potential sales prospects through various channels." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4732876) DT Danielle T. Student > "The wait times are always long and representatives are not entirely helpful." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3465495) MC Micah C. English Tutor > "When a consumer requests services, this software automatically engages with them, piques their interest, and also gives them some..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4779351) MW Mitchell W. marketing manager > "the agents who respond are generic and talk like robots." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3758383) LN Larry N. Customer Service Coordinator > "It is invaluable in supporting current customers and winning new ones!" [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586) AK Asraf K. Recruiter > "Customer may experience delay response " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___4677931) ME Michele E. Senior Customer Specialist > "It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the chat..." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6009038) DB Dawn B. Client Services/Operations > "Sometimes the response to my question is slow." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3541274) LN Larry N. Customer Service Coordinator > "LiveChat has become a permanent part of our customer service experience. " [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___6758586) Md Jahan M. Digital Marketing | Web Development & Design Specialist - Freelance > "There are no complicated points for me that I disliked most." [See full review](https://www.capterra.com/p/62194/LiveChat/#Capterra___3498089) [View Reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) MT Marek T. CEO > "The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4825144) TB Tonia B. Director of IT > "It often resolves to websites outside of the US and is blocked by the system" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6802591) RS Raj S. President > "It's intuitive interface and robust file transfers are impressive making it easy to use even for novices." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6796851) IF Ian F. IT Specialist > "Specifically on Mac, some users need to change the accessibility settings for GoTo in the systems settings, but they do not..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4786012) AN Alex N. System Analysis > "Having information such as what operating system a computer is running, who is currently logged in, and what the computers..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810) MT Mark T. Owner > "Poor Apple device support." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452) AS Ankit S. Applications Engineer > "The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable,..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690) SB Steve B. Director > "We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no reason...." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352) AN Alex N. System Analysis > "GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810) PM Paul M. IT System Administrator > "Sometimes it's worked, but then other times, I couldn't even log in because the end-user was asked to enter credentials in..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488) AN Alex N. System Analysis > "I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810) SB Steve B. Director > "The inability to allow multiple support staff to join the same Unattended Session." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352) DR Dwight R. IT > "The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779982) AN Alex N. System Analysis > "The GoTo Resolve client handles users changing poorly which is usually when the client crashes." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810) JT Jason T. Implementation Specialist > "I like how we can transfer files, so a customer can send me files, or I can send to them." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464) SR Sarah R. I.t. technician > "The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3729534) MT Mark T. Owner > "Love the mobile device management option" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452) AS Ankit S. Applications Engineer > "software's user interface is too simplistic and lacking in advanced features." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690) NS Nikhil S. Application Development Analyst > "GoTo Resolve's ticketing system is highly effective." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6637939) PM Paul M. IT System Administrator > "Not being able to remote into an end-user's system while they were having a problem." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488) JB Jeremy B. Csr > "I have been using this app for 2 months and it has been easy to use with my cell and the computer app" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6520191) MS Mike S. IT Administrator > "It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101) HC Haresh C. Warehouse Executive > "It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4477884) MS Mike S. IT Administrator > "First time failed, support couldn't get us past step 1 on ticket system, so we canceled. " [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101) JP John P. Information Security Specialist > "The remote control feature allows us to connect and help end-users." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779371) KH Konnor H. IT Specialist > "Deployment could be a bit betterInterface looks a bit bare" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767559) PF Paul F. Desktop Infrastructure > "The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341) IC Ian C. Systems Analyst > "The only con I can think of is that users can uninstall the tool." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779677) JMA Jomaica Marie A. IT Technical Support II > "I like the color combination and I lie that the other employees that I remote control the PC also trust the product and so it..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781352) JT Jason T. Implementation Specialist > "Compared to other screensharing apps, more technically complicated to use than Zoom or Teams" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464) PF Paul F. Desktop Infrastructure > "Also, seeing device resources in the Go To Resolve admin portal is useful." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341) AR Amelia R. customer service agent > "getting to know how to use the product at first was difficult" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779287) DL Donna L. IT Manager > "I can quickly login remotely and support employees wherever they are working" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763515) PM Patrick M. Manager > "A tad difficult to setup. " [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779445) AS Ankit S. Applications Engineer > "It also offers 24/7 support, so users can get help whenever they need it." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690) Azizah A. Office Management > "Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3823314) CB Chris B. Service Analyst > "It has saved use numerous truck rolls to our osp department." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781915) RZ Rostom Z. Digital Literacy Specialist > "At times the connection strength is not great, but this is not a major issue." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3489578) RM Ryan M. Systems Administrator > "The support tool works great and I like the mobile remote support tool as well." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4765335) BT Benjamin T. Technical Support Engineer > "The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. " [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2932682) AS Ann S. VP Operations > "Very easy to install on our new computers, and immediately able to give out computers and work on lingering onboarding tasks..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779306) JD JOHN D. Senior BI Analyst > "Could occasionally run in to problems with client access." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2994902) SP Shelby P. Service Analyst > "The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779490) VR Verified Reviewer System Administrator > "I don't like the way they license the app." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2918067) DM Dinesh M. IT Helpdesk > "it is highly secure and others cannot take control because of support Key" [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4780426) VR Verified Reviewer Sr Pipeline Manager > "The element of being in person with someone can be helpful for certain people. If this is you, then this product may not be..." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985) JM Jeff M. IT Manager > "We have tried many different remote softwares and Go To Resolve is the most thorough and the easist to use. " [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763439) VR Verified Reviewer Sr Pipeline Manager > "Getting people with no internet or very low internet experience can be stressful." [See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985) [View Reviews](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) ## User interface 4.64 (1,713) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) 4.42 (214) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important LiveChat Top features 33/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/62194/LiveChat/#features) LogMeIn Resolve 10/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/249584/GoTo-Resolve/#features) ### Recognition No recognitions have been awarded to LiveChat No recognitions have been awarded to LogMeIn Resolve ### Deployment & support LiveChat Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos LogMeIn Resolve Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveChat - By Text - Located in United States - Founded in 2002 LogMeIn Resolve - By GoTo - Located in United States - Founded in 2003 ## Popular Comparisons [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/) $25/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-135003/LiveChat-vs-Slack) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $29/month Price $39/month 4.4 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-249584/Zendesk-vs-GoTo-Resolve) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $29/month Price $19/month 4.4 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-249584/Freshdesk-vs-GoTo-Resolve) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $29/month Price $25/month 4.4 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-249584/Milvus-vs-GoTo-Resolve) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $25/month Price $0/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/62194-144040/LiveChat-vs-Tidio-Chat) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-249584/LiveAgent-vs-GoTo-Resolve) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/62194-124981/LiveChat-vs-Freshdesk) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $29/month Price $199/year 4.4 Features 4.5 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177094-249584/Supremo-Remote-Desktop-vs-GoTo-Resolve) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $25/month Price €61/month 4.5 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/62194-113540/LiveChat-vs-Bitrix24) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.42 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) $29/month Price $29/month 4.4 Features 4.3 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-249584/Freshservice-vs-GoTo-Resolve)