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LiveChat is used worldwide by over 37,000 happy customers from every industry. Thanks to varied pricing plans, and feature customization options, LiveChat serves businesses of all sizes.
TeamSupport empowers customer-focused businesses of all sizes looking to consolidate support channels, shorten time to resolution, and garner valuable customer insights in one intuitive dashboard.
I most like how simple and easy it was to use, just like any other messenger would be. It is what you want an expect it to be.
Sometimes the lag is really bad which can cause problems in the wait time to answer customers questions.
LiveChat provides many useful features, great reporting system, immediate and friendly support team. One of the best investments we've made to improve our customer service and sales index.
Another thing sometimes it can be really hard to explain the situation over livechat to get the problem fixed depending on what the problem sometimes.
I really like Live Chat because of the benefits of communication offered to the community on various internet platforms, I think this is an amazing tool and needs to be further developed.
Depending on your service provider connecting and staying connected can be diffucult. There is no safeguard for long connect times or lost chats in the middle of a conversation.
I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.
The lag can be pretty awful sometimes...that's hard to explain to a client. Sometimes it makes us look lazy.
We have a small team here, and we really didn't need a huge amount of features. We wanted something simple and cost effective an Snap engage has been the PERFECT solution.
It took us almost 2 months to complete our training because the trainer was booked up and we were charged for those 2 months and we were not even using the software.
We have been so pleased with how easy to use this chat feature is for both our staff and patients. I would highly recommend this to other practices.
Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban.
Easy to use and navigate; the IP location feature is really cool and useful; customer support is always top notch, and you can tell they are continuously striving to improve the product.
I had trouble understanding whether or not my design was being applied to the product on production.
SnapEngage is a fantastic software and the best of the chat platforms we have tried.
It's an oversight sometimes and we don't always realize that no one is online and people that are trying to chat with a rep have to send an email because we don't have anyone online.
Rilwan : Hi, my name is Rilwan. I'm the Product Designer at, Active Media Limited. Right now, we've got a team of six people, including me. On a scale of one to five, I would give LiveChats a four out of a five. Thanks. Recently, most people would like to get immediate response to whatever issues they've got with platforms. So, if it's via an email, most times, we'll probably reply to emails in a day or two. Via a call, we don't have enough manpower for the Call [inaudible 00:00:34]. If it is via a chat, that's immediate. So that makes it faster for people to actually just get whatever issues they need to get fixed. So, that's what we'll be using it for now. In the sense that, we deal with payments [inaudible 00:00:47], and that's always one of the things that you need to make sure is sorted out, probably that day. If it's via an email, that might take a day or two. Or with the LiveChats, it makes it easier to just talk to the customer and make sure whatever they need fixed, is fixed. The ease of using LiveChats, is easy to integrate into the software. It's... The backup option, is easy as well, [inaudible 00:01:16] the way it analyzes the data. So, when you need to go back and if there's a query with something, you can always go back and try to sort out... okay, whatever the issue is. So, that would be the first. Then the second would be, the usability. It's easy to use for everyone on the team. So, those two options. Yeah. The one dislike would be, the pricing. I think, to get all the functionality, you'll probably pay almost $60 per agent. And for small business like us, that can be a little bit pricey. So, that would be the only dislike I've got about them, rather. Yeah. Thanks.
Prioritize real-user-identified key features according to your needs to find your best fit.
LiveChat
Top FeaturesTeamSupport Messaging & Live Chat
TeamSupport Messaging & Live Chat
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