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LiveChat is used worldwide by over 37,000 happy customers from every industry. Thanks to varied pricing plans, and feature customization options, LiveChat serves businesses of all sizes.
Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.
I most like how simple and easy it was to use, just like any other messenger would be. It is what you want an expect it to be.
Sometimes the lag is really bad which can cause problems in the wait time to answer customers questions.
LiveChat provides many useful features, great reporting system, immediate and friendly support team. One of the best investments we've made to improve our customer service and sales index.
Another thing sometimes it can be really hard to explain the situation over livechat to get the problem fixed depending on what the problem sometimes.
I really like Live Chat because of the benefits of communication offered to the community on various internet platforms, I think this is an amazing tool and needs to be further developed.
Depending on your service provider connecting and staying connected can be diffucult. There is no safeguard for long connect times or lost chats in the middle of a conversation.
I am user of LiveChat for 3-4 years and i love this chat tool over all others. It has great features, very intuitive and user friendly interface, and above all great pricing structure.
The lag can be pretty awful sometimes...that's hard to explain to a client. Sometimes it makes us look lazy.
The dashboard/backend is great. The whole Kayako experience is great for both me and my visitors.
Cumbersome and ugly UI makes difficult to find what you're looking for if you don't know where to look. Lack of flexibility to manage tickets and assign them to the team.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s, but we also ensure that important customers are always dealt with asap.
The search is not working and no results even if it should be. While replying - no possibility to see notes.
This product was great for our starter company. I loved the ease of communicating with clients and the messages were all in the same place.
Interactions with Kayako customer service has been a challenge. The system itself can be glitchy with hard to pinpoint intermittent errors.
Layout is nice, many great features, customize-able, good price, very easy to use, very easy to set up and implement.
I had to do a chargeback on my card to get the refund, and THEN Kayako agreed to the refund. Why leave such a bad taste in my mouth as a long-time customer.
Rilwan : Hi, my name is Rilwan. I'm the Product Designer at, Active Media Limited. Right now, we've got a team of six people, including me. On a scale of one to five, I would give LiveChats a four out of a five. Thanks. Recently, most people would like to get immediate response to whatever issues they've got with platforms. So, if it's via an email, most times, we'll probably reply to emails in a day or two. Via a call, we don't have enough manpower for the Call [inaudible 00:00:34]. If it is via a chat, that's immediate. So that makes it faster for people to actually just get whatever issues they need to get fixed. So, that's what we'll be using it for now. In the sense that, we deal with payments [inaudible 00:00:47], and that's always one of the things that you need to make sure is sorted out, probably that day. If it's via an email, that might take a day or two. Or with the LiveChats, it makes it easier to just talk to the customer and make sure whatever they need fixed, is fixed. The ease of using LiveChats, is easy to integrate into the software. It's... The backup option, is easy as well, [inaudible 00:01:16] the way it analyzes the data. So, when you need to go back and if there's a query with something, you can always go back and try to sort out... okay, whatever the issue is. So, that would be the first. Then the second would be, the usability. It's easy to use for everyone on the team. So, those two options. Yeah. The one dislike would be, the pricing. I think, to get all the functionality, you'll probably pay almost $60 per agent. And for small business like us, that can be a little bit pricey. So, that would be the only dislike I've got about them, rather. Yeah. Thanks.
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