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IR Collaborate vs ChatWerk: Which is a better fit?

Updated on December 2nd, 2024
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Summary
Features in Unified Communications
17
Best performer
38
  • Activity Tracking
  • Call Monitoring
  • Call Recording
14
38
  • Chat/Messaging
  • Contact Management
  • File Sharing
User satisfaction
4.6
User reviews14
Ease of use
4.1
Functionality
4.4
Value for money
4.5
Customer support
4.6
4.3
User reviews45
Ease of use
4.3
Functionality
4.0
Value for money
4.4
Customer support
4.7
Price starts from
--
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Performance and experience management solutions for large enterprises and service providers with complex collaboration and communication systems.

We get all companies to chat, regardless of company size. Easy as pie and GDPR compliant!

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
6461
4 screenshots
235397
3 screenshots

IR Collaborate

Top Features
17/38
  • Call Center Management
  • Caller ID
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Contact Management
  • Electronic Faxes
  • File Sharing
  • Group Messaging
  • Interaction Tracking
  • IVR
  • Mobile Access
  • Screen Sharing
  • Single Sign On
  • SMS Messaging
  • Task Management
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Call Recording
  • Virtual Backgrounds
  • Virtual Voicemail
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Customizable Reports
  • Meeting Management
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Real-Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third-Party Integrations
  • Video Conferencing
  • Voice Mail
See All features
Hide Unified Communications Software Features -

ChatWerk

14/38
Show Unified Communications Software Features +

IR Collaborate

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ChatWerk

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IR Collaborate
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ChatWerk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
IR Collaborate
  • By IR
  • Located in Australia
  • Founded in 1988
ChatWerk
  • By ChatWerk
  • Located in Germany
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