eviivo vs Hotelogix: Which is a better fit?

The Eviivo university is a very good idea and I use this quite often. The help chat is excellent and is very good to get a response to a question without having to use a telephone.

Everything else is awful, we had own a bed and breakfast for 30 years and this software is awful, we had a company that got bought in by eviivo so that’s how we ended it up with them.

We own and run a very successful small award winning Bed & Breakfast in Northamptonshire and Eviivo was initially recommended to us by a close friend who could not recommend them highly enough.

Unable to reach anyone by phone and no one ever returns phone calls / reported problems. The 'Chanel Manager' was a disaster, and completely screwed up our Expedia listing.

Fantastic, fantastic support team, can't commend them enough. They Listen, they Care, They Help, They are friendly, and they are relatable - genuinely impressed with everyone I have spoken with.

Horrible accounts department overcharging at termination.

What i like most is the outstanding customer service and the chat help where nothing is too much trouble. The automated emails are ace too.

Also the templates for the customer communication emails are awkward(perhaps due to British English or British preferences) and guests are confused.

We are working with Hotelogix for a year now, the team is very helpful and is working constantly in upgrading its services. Very good customer care approach.

This has been a horrendous experience and the support staff doesn't understand the severity of the issue. We have had several double bookings due to sudden integration failures with booking.com.

And by not being an expert , I have an advantage on judging a software interface and usability. Great product that I would like to see in Greek Hotel Market too.

We hate night audit but understand other properties needing it. When you do locate a help area you have no option to "search" for your problem.

We found that Hotelogix was by far the best solution: easy to use, easy to install, feature rich and cost effective. We are sure that our partnership will bring a big value added to Hotels in Morocco.

A missing feature is a manual for troubleshooting.

I think overall it's a good system and it is pretty user friendly as you go through it. The different departments is definitely a nice feature.

Those issues have been fixed quickly by the support staff but really hurt our reputation even if it just happens a few times. Again, completely unreliable.