Capterra Logo
Helping businesses choose better software since 1999

Track-It! vs Faveo Helpdesk: Which is a better fit?

Updated on December 15th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 4,138 reviews from Help Desk users.
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
3.4
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
2.8
% Fit
Missing features
Feature ratings
Ticket Management
4.6
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
4.4
User satisfaction
4.0
User reviews76
Ease of use
4.1
Functionality
3.9
Value for money
3.9
Customer support
4.1
4.5
User reviews107
Ease of use
4.4
Functionality
4.3
Value for money
4.7
Customer support
4.7
Price starts from
One-time payment
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.

We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food & Beverages

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
67028
4 screenshots
147036
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Track-It!

8/30
  • Access Controls/Permissions
  • Activity Dashboard
  • API
  • Collaboration Tools
  • Customer Database
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Macros/Templated Responses
  • Mobile App
  • Multi-Channel Communication
  • Performance Metrics
  • Personalization
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Secure Data Storage
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Workflow Management
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Knowledge Base Management
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
See All features
Hide Help Desk Software Features -

Faveo Helpdesk

Top Features
11/30
Show Help Desk Software Features +

Track-It!

--

Faveo Helpdesk

  • Best Value Help Desk
    Software (2024)
Track-It!
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Faveo Helpdesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Track-It!
  • By BMC Software
  • Located in United States
  • Founded in 1998
Faveo Helpdesk
  • By Ladybird Web Solution
  • Located in India
  • Founded in 2015
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: