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Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.
We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food & Beverages
It has been nice, the self-service and audit modules I like and the support is excellent.
Reports are hard to write and it is difficult to use at times. We have to restart the services a lot as notification e-mails seem to get stuck frequently.
Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management.
It is very difficult to navigate around the software. The features are present but they are very difficult to maneuver.
Track-It is a great solution for IT helpdesk ticket management. We use it for our helpdesk team and the reports we get from it are great.
We went looking for Asset management not help-desk and were left with nothing but frustration and disappointment.
Track-it support is fantastic , very helpful and quick to resolve any issues. The calling logging feature is great for keeping track of ICT queries and running reports.
Inability to assign more than one Technician or Requester. Also only being able to create routing on 3 levels if categorization.
Highly stable and great escalation platform and the customer contacts list management and file sharing is very effective through Faveo Helpdesk capabilities.
We have run into problems that are hard to troubleshoot.
All of the build in features are very good to use, the most amazing feature is the Email notification, its really easy to monitor.
The installation process was difficult and costly.
Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.
The forms building process is quite complicated as the main fields are driven from the default form and this is quite confusing.
We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them.
Some options used in admin panel are confusing.
Prioritize real-user-identified key features according to your needs to find your best fit.
Track-It!
Faveo Helpdesk
Top FeaturesTrack-It!
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Faveo Helpdesk
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