Sage Construction Suite vs eCMS: Which is a better fit?

Customer service has always been amazing, very responsive through a quick chat in the program and it gets escalated to a consultant quickly if you can't resolve it immediately.

Terrible customer service, no technical support. No practice accounting, payroll is nonfunctional.

The vendor is eager to keep me happy as a customer, and I love that. I am still learning everyday on how to use Sage.

Every GUI for every module forces you to follow the developer's narrow methodology which frankly exposes their inexperience and poor understanding of construction management.

If you are looking for a seamless transitions of your bidding/estimating to project management/collaboration/documentation and to the financials then this a pretty good solutions.

Not cloud based which causes severe pain points.

Outstanding customer service and technical support. Excellent job costing and subcontractor commitment tracking, both of which are most important to me.

The portion that I find that I struggle with the most is the scheduling for work orders and I really have. Not used it much for that reason.

Custom reports, Imaging, Integration with our other software. The "Favorites" shortcut tool is the best, it's a huge time saver for me.

The program is extremely slow and frustrating. EspeciallyReports are not running properly.

Their customer support is amazing. So knowledgeable, helpful and kind.

Initial set up of a new function or application can be confusing for that reason.

Experience has been good overall, It's a stable platform that can do may things required of a construction software package, and can do it all under one system.

I wouldn't say there are elements missing; but instead elements that we have yet to explore within the system.

For me the best feature about the software is the Reporting. Every construction ERP that we reviewed did not have a powerful Biz Intelligence reporting writing tool.

You need to make sure it is configured to meet your needs as a company. If it's not done right the first time, it could be painful going back and changing the way the system operates.