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Multidev caters to mid-size retailers who are looking for smart, seamless and fully Integrated ERP systems to tame the most complex environments or to step-up their digital transformation.
Rain specializes in niche retail markets including Music, Ski, Surf, Dive, Toy, Apparel, Quilt, Sewing, and Craft stores. It simplifies business operations and helps increase total sales.
ChainDrive is a very intuitive, user friendly software. I've had great experiences dealing with the customer support team, they are very responsive and walk you through any issues with ease.
No backup video training available or if there is, there is no link to it. Locks when printing in accounting functions.
We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good.
Often times when we submit support emails, the person responding has not taken the time to read the content of the email. They call and ask us to tell them what's wrong.
Integration of platforms, all in one solution. Very reliable and has all the functionality that we need.
This is a waste of our time to have to repeat ourselves and often it's harder to put into words what we can show in screen shots.
The company has a sound and comprensive Implementation Methodology which successfully quided the implementation.
The receiving module is more confusing. The introduction of more logic to the new system, while it should be a good thing, has caused problems with revising a product that already exists.
In the beginning support was good and they really seem to care about helping your business grow. Now they want to add stuff that I don't need and keep raising the price.
We are Canadian site, and the cashing in procedure does not allow us to use our coins, and therefore we don’t use the cash in/cash out component. That is my only complaint.
Customer service has always been responsive and helpful to resolve any difficulties promptly. The value for the cost is excellent.
The website builder is so bad that I am looking for another alternative but the initial setup fee was so high it really does sting to switch to another provider (maybe that was the point).
Overall, the experience has been very good. Implementation was easy and the support was excellent.
We were disappointed it was not available when we switched to Rain, since we used that feature daily with AIMsi.
M very happy overall and customer service/support are very good - the tech folks are knowledgeable, patient and kind.
It was a rough year and a half trying to operate a business with that many mistakes from their side.
Carolyn I.: Hi, my name is Carolyn. I'm the president of a music school. I'd like to give Rain POS a five out of five. For more reviews like this, click below. Before using Rain POS, I used QuickBooks POS, which we used for about six or seven years. I found that it took too much memory and it was syncing with our QuickBooks Database and it got way too expensive. I chose Rain POS because they were a startup company at the time, and they were marketing a software that both provided for POS, on a remote for a remote customer, as well as in-person customer, as well as a website. I liked that they had that dual interface for remote customers and in-person. But what I came to find out was that being able to control our own website in a very user-friendly way was one of the biggest assets for us. Getting onboarded with Rain POS wasn't completely easy. I think it took some time to get used to, but once we started working on it and getting used to the system and calling the customer support many, many times, I think we got into a place where we were all comfortable using the system. So it wasn't easy, but it paid off. In the end, we were able to really benefit from the system. I would tell someone to give Rain a try. Keep your old software going in case it doesn't work, but I think you'll find it to be a very good option. So give it a try.
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ChainDrive
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