# Compare Availity vs NaviNet Open 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Availity and NaviNet Open based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/68854-132973/Availity-vs-NaviNet-Open

---

# Availity vs NaviNet Open Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

AvailityNaviNet Open2/4 selected

[Availity](https://www.capterra.com/p/68854/Availity/)[3.7 (149)](https://www.capterra.com/p/68854/Availity/reviews/)

[NaviNet Open](https://www.capterra.com/p/132973/NaviNet-Open/)[4.0 (16)](https://www.capterra.com/p/132973/NaviNet-Open/reviews/)

[## Availity](https://www.capterra.com/p/68854/Availity/)[3.7 (149)](https://www.capterra.com/p/68854/Availity/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

3.6

Ease of Use

3.6

Customer Service

3.4

Reviews Sentiment

Based on [149 reviews](#user-reviews)

Positive

102

Neutral

19

Negative

28

[## NaviNet Open](https://www.capterra.com/p/132973/NaviNet-Open/)[4.0 (16)](https://www.capterra.com/p/132973/NaviNet-Open/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

3.9

Ease of Use

3.7

Customer Service

3.9

Reviews Sentiment

Based on [16 reviews](#user-reviews)

Positive

11

Neutral

4

Negative

1

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

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## Summary

* * *

Features in Hospital Management Software

Best performer

13 / 50

Only Availity

-   Access Controls/Permissions
-   Accounting Integration
-   API

4 / 50

User satisfaction

User satisfaction

3.7

User reviews[149](https://www.capterra.com/p/68854/Availity/reviews/)

Ease of use

3.6

Functionality

3.6

Value for money

3.8

Customer support

3.4

User satisfaction

4.0

User reviews[16](https://www.capterra.com/p/132973/NaviNet-Open/reviews/)

Ease of use

3.7

Functionality

3.9

Value for money

4.4

Customer support

3.9

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Web-based revenue cycle and business solution platform that enables healthcare professionals to monitor clinical records, risk adjustment data, claims, revenue cycle, health benefit plans and more.

Best for

Hospital management solution designed to help health plan providers communicate with patients to streamline payments, communications, and more.

## User reviews

Pros & cons

VR

Verified Reviewer

Chiropractor

> "It is a great site that provides real time insurance eligibility and benefits information for most..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___7088397)

VR

Verified Reviewer

Administrative Assistant

> "I also don't like that with Aetna, we cannot access acupuncture benefits and always have to call."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6855568)

TP

Theresa P.

owner

> "short hold time and calls get through to a live person quickly quick caller validation and..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6784434)

MY

Marcia Y.

Billing

> "Customer support could be improved, as responses to online inquiries are often delayed, and phone..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6718052)

VR

Verified Reviewer

Chiropractor

> "Availity is great value for money since it is free to providers."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___7088397)

TG

Tristan G.

Insurance

> "Poor due to things being down always"

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___7074766)

SF

Sarah F.

mA

> "My favorite thing about availity is how easy it is to run insurance eligibility and submit for..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___7014759)

RP

Ryan P.

CEO - Speech-Language Pathologist

> "It is a difficult site to navigate."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___7023577)

MY

Marcia Y.

Billing

> "Overall, it has been useful for retrieving benefit and payment information, though there's still..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6718052)

VR

Verified Reviewer

biller

> "not good at all extermely dissapointed , wish everyone had their own portal do i dont have to use..."

[See full review](https://www.capterra.com/p/68854/Availity/#GetApp___6451299)

HH

Holly H.

Billing specialists

> "I like how we can have all our insurance portals in one place."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6275726)

LR

Liz R.

Scheduler/Receptionist

> "The updated version, can't find info, hardly ever works now so I have to call and be put on hold..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___4839197)

JB

Jazel B.

Pharmacist

> "Availity has been useful in our claims management."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6323513)

HH

Holly H.

Billing specialists

> "All the insurances are not uniformed."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6275726)

AD

Ashley D.

Medical Management

> "Overall satisfactory, but could use improvements to make every insurance carrier the same ."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6761785)

DB

Dusty B.

Admin Assistant

> "Benefits info is not very clear or accurate."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6267994)

Christina M.

Patient Accounting and Insurance Coordinator

> "The Website is very organized."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6833669)

JG

Jennifer G.

Finance Manager

> "Absolutely NO customer service skills at all. "

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6325732)

HH

Holly H.

Billing specialists

> "I don’t have to have a bunch of tabs open and it’s easy to use from research to appeal"

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6275726)

MD

Marsha D.

Licensed Professional Counselor

> "Hard to get questions answered by real person."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6452729)

VR

Verified Reviewer

Administrative Assistant

> "This is a great portal compared to others and I really enjoy using it."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6855568)

JP

Jeffrey P.

BILLING SPECIALIST

> "Very poor."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6270604)

VR

Verified Reviewer

Administrative Assistant

> "It outlines them fairly easy to read."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___6855568)

KP

Kamber P.

Office Administrator

> "I can't even get benefits for Aetna and Availity seems uninterested to help."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___4866077)

DW

Debra W.

Accounts Receivable

> "A helpful feature is the emails alerting you to update provider information, which is required..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___4312612)

TR

Tom R.

Therapist

> "They continually require updates of useless information about the company."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___5046582)

IC

Irina C.

Director

> "If the EOB shows up, it's fairly easy to use."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___5089718)

LW

Lisa W.

OWNER

> "This is our only way to access claim info for BCBS, and it is a non starterI am now paying for..."

[See full review](https://www.capterra.com/p/68854/Availity/#GetApp___4212559)

AD

Amy D.

Medical Records

> "It is great to have all your payers in one location to search claims, remittances, authorizations,..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___3368737)

KE

Kim E.

office manager

> "Not User Friendly when you try to call for support they refer you back to the website"

[See full review](https://www.capterra.com/p/68854/Availity/#GetApp___5095567)

AD

Amelia D.

Patient Benefits Rep

> "This software allows our facility which has over 60 providers and four locations to operate..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___2897967)

AJ

Angela J.

Physician

> "Terrible user-interface, didn't work properly, customer service was terrible and closed out cases..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___4554551)

KH

Kaitlin H.

Medical Assistant

> "It is such an easy website to get very important information"

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___3525364)

DW

Debra W.

Accounts Receivable

> "Availity is clunky and elementary with it's features and information return. "

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___4312612)

CJ

Clarissa J.

Nurse Practitioner

> "Easy to use!"

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___3529303)

LW

Lisa W.

OWNER

> "LONG wait times 25-50 mins to get a customer service person on the phone."

[See full review](https://www.capterra.com/p/68854/Availity/#GetApp___4212559)

VP

Vishal P.

Senior AR Executive

> "It's very user friendly."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___3799068)

LW

Lisa W.

OWNER

> "Website often down or not working properly, with very slow access or crashing."

[See full review](https://www.capterra.com/p/68854/Availity/#GetApp___4212559)

MR

Melissa R.

secretary

> "i love how i can verify insurance and obtains authorizations on so many different insurances all..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___2214498)

CD

Christina D.

Business Office Manager

> "That claims do not stay in there longer than 5 days, EDI setups are not always completed, and..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___2890892)

CD

Christina D.

Business Office Manager

> "I like that the program is easy to use, correct claims, and get payments off of. "

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___2890892)

AM

Amy M.

Insurance Verification Rep

> "I'm not understanding why I have to continually re-enter information with each search I do (ie:..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___3427709)

AC

Ana C.

Medical Biller

> "I will always love to use Availity and the user friendly that it is."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___2811412)

GA

Gary A.

Owner

> "Just today, it tells me I have 1 business to verify and update the info for the quarter. But, the..."

[See full review](https://www.capterra.com/p/68854/Availity/#GetApp___2903109)

RG

Rachel G.

Office Manger

> "Love being able to see CMS benefits and eligibility."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___2777849)

KM

Kimberly M.

office manager

> "customer service does not exist, you are given a scripted response that "we are working on the..."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___2966211)

RG

Rachel G.

Office Manger

> "Easy to navigate benefits and insurance verification."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___2777849)

GA

Gary A.

Owner

> "A different one forces you to search by individual provider NPI. And, don't get me started on..."

[See full review](https://www.capterra.com/p/68854/Availity/#GetApp___2903109)

MC

Misty C.

owner/therapist

> "My overall experience has been positive once I figured out how to use the tools available."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___2437233)

MG

Melissa G.

Office Manager

> "One being that the list of insurances you are able to look up is particularly limited."

[See full review](https://www.capterra.com/p/68854/Availity/#Capterra___2836569)

[View Reviews](https://www.capterra.com/p/68854/Availity/reviews/)

Not enough reviews

## User interface

[Availity](https://www.capterra.com/p/68854/Availity/)

3.74 (149)

No images or videos  
provided by vendor

### Features

Availity

Top features

13/50

-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Automated Scheduling
-   Bed Management
-   Calendar Management
-   Charting
-   Claims Management
-   Client Portal
-   Communication Management
-   Compliance Management
-   Compliance Tracking
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Document Storage
-   E-Prescribing
-   Generative AI
-   HIPAA Compliant
-   In-Patient Management
-   Inventory Management
-   Lab Information Management
-   Medical Billing
-   Multi-Location
-   Order Entry
-   Out-Patient Management
-   Patient Records Management
-   Payroll Management
-   Pharmacy
-   Physician Management
-   Policy Management
-   Real-Time Data
-   Real-Time Reporting
-   Real-Time Updates
-   Records Management
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Scheduling
-   Self Service Portal
-   Task Management
-   Template Management

[See all features](https://www.capterra.com/p/68854/Availity/#features)

NaviNet Open

4/50

-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Automated Scheduling
-   Bed Management
-   Calendar Management
-   Charting
-   Claims Management
-   Client Portal
-   Communication Management
-   Compliance Management
-   Compliance Tracking
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Document Storage
-   E-Prescribing
-   Generative AI
-   HIPAA Compliant
-   In-Patient Management
-   Inventory Management
-   Lab Information Management
-   Medical Billing
-   Multi-Location
-   Order Entry
-   Out-Patient Management
-   Patient Records Management
-   Payroll Management
-   Pharmacy
-   Physician Management
-   Policy Management
-   Real-Time Data
-   Real-Time Reporting
-   Real-Time Updates
-   Records Management
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Scheduling
-   Self Service Portal
-   Task Management
-   Template Management

[See all features](https://www.capterra.com/p/132973/NaviNet-Open/#features)

### Recognition

No recognitions have been awarded to Availity

No recognitions have been awarded to NaviNet Open

### Deployment & support

Availity

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

NaviNet Open

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Availity

-   By Availity
-   Located in United States
-   Founded in

NaviNet Open

-   By NaviNet
-   Located in United States
-   Founded in

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Price

₹118000one time

3.6

Features

4.4

3.6

Ease of Use

4.3

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3.6

Features

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Ease of Use

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