Availity vs ProMed: Which is a better fit?

Claire W.: Hi, my name is Claire. I am the co-owner of our business, and we operate in the chiropractic industry. The rating that I would give Availity would be a four out of five. When we were considering what software to get, we went straight to Availity. We didn't consider any other software that provides what Availity provides simply because other offices that we worked with had already used Availity. So we were familiar with the system and we knew it provided exactly what we needed. There are a few reasons that we chose Availity, the biggest is that it makes our job easier. So during the day when we're interacting with patients and we need to know their specific information, specifically regarding their insurance policy, Availity is quick, reliable to the most part, and it helps us be efficient with our time and with the patient's time that's in our office. Secondly, we know that it holds all of our practice information and it has a huge network. So we know that our information will get out there correctly, as well as being able to have a bunch of resources with other insurance companies. As far as the onboarding process and the level of difficulty, it was very simple. We knew exactly where to go to get it. It took time because you want to enter the right information and Availity walks you through that process. They have a whole system to where they basically prompt you as far as what information they need. Setting all that up, it just took time to do it. The difficulty of what information they needed wasn't strenuous, wasn't confusing. It all made sense. It was information that as a business owner you know you have to have anyways. So when we set that up, I'm the one who did that, and it was very seamless. Since we set that up years ago, we've been using it for years, since we set that up, it's always worked really well. There isn't anything that I could think of as far as changing that process, it went really well. For someone who might be considering Availity, I would recommend that you pursue it. The connections that it has with specific insurance providers is strong. There are a couple of insurance providers that I believe exclusively use Availity. So when you're making a decision, Availity is easy to use. As a business owner, it saves my business time, which saves us money. It keeps the patients happy as far as the time that they spend in the office. It's one of the strongest names that I know in the business to help you get that kind of information.