Availity vs athenaOne: Which is a better fit?

Claire W.: Hi, my name is Claire. I am the co-owner of our business, and we operate in the chiropractic industry. The rating that I would give Availity would be a four out of five. When we were considering what software to get, we went straight to Availity. We didn't consider any other software that provides what Availity provides simply because other offices that we worked with had already used Availity. So we were familiar with the system and we knew it provided exactly what we needed. There are a few reasons that we chose Availity, the biggest is that it makes our job easier. So during the day when we're interacting with patients and we need to know their specific information, specifically regarding their insurance policy, Availity is quick, reliable to the most part, and it helps us be efficient with our time and with the patient's time that's in our office. Secondly, we know that it holds all of our practice information and it has a huge network. So we know that our information will get out there correctly, as well as being able to have a bunch of resources with other insurance companies. As far as the onboarding process and the level of difficulty, it was very simple. We knew exactly where to go to get it. It took time because you want to enter the right information and Availity walks you through that process. They have a whole system to where they basically prompt you as far as what information they need. Setting all that up, it just took time to do it. The difficulty of what information they needed wasn't strenuous, wasn't confusing. It all made sense. It was information that as a business owner you know you have to have anyways. So when we set that up, I'm the one who did that, and it was very seamless. Since we set that up years ago, we've been using it for years, since we set that up, it's always worked really well. There isn't anything that I could think of as far as changing that process, it went really well. For someone who might be considering Availity, I would recommend that you pursue it. The connections that it has with specific insurance providers is strong. There are a couple of insurance providers that I believe exclusively use Availity. So when you're making a decision, Availity is easy to use. As a business owner, it saves my business time, which saves us money. It keeps the patients happy as far as the time that they spend in the office. It's one of the strongest names that I know in the business to help you get that kind of information.

Katie: My name is Katie. I am the office director at Behavioral Health Clinic. We are about 20 staffs and my rating for athenaOne, the EHR/EMR system, is a five. Before the owner psychiatrist bridged off to start his own clinic and use athenaOne, we used a system at our old clinic. I don't know remember the name. It was from 1997, and it was F1s, F11s, F12s, and it was very, very old school, not a lot of information, and definitely needed an update. The owner and medical director psychiatrist chose athenaOne. Once he chose the system to use, I was the one that helped onboard and set up the entire system for scheduling, credentialing, insurance payers, adding schedules, doing all the portal settings, et cetera, like that. So I'm assuming he chose the platform, because it is such a nice interface and everything flows really well. To get started with athenaOne, it was actually pretty easy on certain platform systems for different departments, such as scheduling, setting up schedules, transferring patients. I know we had a little blip with the adding the insurance payers and the credentialing portion based off the account manager were provided. Granted, we were also in the middle of COVID, July 2020, so the blip was on both sides, but it was pretty easy after a couple months of what we got used to. And then once in-house staff used athena more often, we got used to all the settings, and we were able to internally figure out and troubleshoot with one another. The advice I would give for any company or clinic that is considering using athenaOne, I would give them that everything is all accessible inside athenaOne. You have scheduling. You have insurance verifications. You have portal messages. You have reports you can run. You can send out automatic email campaigns to patients. You can customize that even, so it's not going to all patients, it can only go to certain patients of the day. Here in Minnesota, we have snowstorms, so if patients are coming in the afternoon, we can set a little blip to be sent out to all the patients in the afternoon that we are closing early because of all the snow coming. And now, we don't have to manually sit and call every single patient, so it's all beautifully laid out in each tab in interface.