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iTrent pays 10% of the UK workforce monthly. Although our customers span sectors, industries and company sizes, iTrent is perfect for mid to large-sized companies with complex HR + payroll operations.
Choose the right level of technology and support for your business now — while keeping the ability to grow as your needs change.
Its very clever and can automate most things, its a definite improvement. Very happy with the product itself.
There is virtually no customer support and no manuals so I am struggling to get the most out of it to streamline processes.
Being able to access all data across the organisation, it is user friendly and looks fresh and clean.
Could not wait to leave after five miserable years. Complete disaster from original implementation to the day we terminated our contract.
The overall experience is positive and extremely encouraging for the future - the system never stands still with new ideas which enables our organisation to grow as well.
Some employees struggle with using ESS. It can take a considerable amount of time to have a person managing the system, the workflows and assisting colleagues.
The software though has some limitations which would make things excellent, is very good it has helped us improve a lot of what was for us manual processes.
It captures a lot of personnel data such as training, etc. but this isn't always the easiest to find, the menus could maybe be reorganised a little. But small complaint really.
Used it for my payroll and HR matters and it is really perfected to greatness. Paychex Flex is the best and that why I would recommend it to anyone who yearning for greater success.
It’s hard to pick what was the worst. I would say the customer service was certainly the worst.
Overall, I love using this software. It has been great and I recommend it to anyone looking to switch.
Also, the fact that Paychex does not integrate with 3rd party aggregators such as Quicken is terrible. I have to manually enter my 401k transactions and it is a painful process.
Very robust payroll tool that is reliable for our business. Integrates with Benetrac to help us manage our employee benefits as well.
There is not a way to track and pay independent contractors on the exact version I use. Less obvious but frustrating is the required date format.
Overall I am very happy with my experience with Paychex Flex this far. The ease of use is amazing, making the tradition from our old software easy.
My only complaint with Paychex Flex is that the retirement component is still transitioning over from Classic and it is taking a long time.
Marie: My name is Marie and I'm a sales tax manager for a company, a retail company that has around 50 employees and I give Paychex Flex five stars. They're awesome. So previously we were using ADP TotalSource, and their reporting features were pretty terrible. You actually couldn't go back in and recreate reports. So if I needed a report, I had to make sure that I got it within a specific time period, and I could not go back. With Paychex Flex, you can go out any time, anytime during the year, reprint any reports, W-2's, payroll detail, payroll summary. So that's why we changed. So we started using Paychex Flex because I had previously used it in other jobs for about 20 years, and they had always been super consistent, the best customer service that I'd ever experienced. Anything you needed, they would get it done immediately. They were very responsive. And so that was one of the main reasons. And again, with ADP, customer service was just not there. So that was probably the main reason that we switched over. Yeah. So moving over to Paychex Flex was very easy. We had a team of people in different departments that helped us move all the data over, and we have a payroll person, an HR person, training people, just someone in every department to help us out. So when we have questions, we know who to contact. And they have been very, very helpful. But it was a very easy transition, no issues at all. For anyone that would be thinking about moving to Paychex Flex, I would say do not hesitate, especially if you're with another payroll company that is not meeting your needs. Paychex Flex is very flexible. They have HR, they have payroll, they have timesheets, just so many different options, 401(k) options, and everything is very user-friendly. You just go right in and if you do happen to have any issues, you always have your point of contact. You have a main person and then an umbrella underneath them of people that can help you out. So I love it. I love it. And they have a lot of different resources as well. So I would say don't hesitate and move Paychex Flex.
Prioritize real-user-identified key features according to your needs to find your best fit.
iTrent
Paychex Flex
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