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Alora is the perfect fit for agencies operating in Home Health, Home Care, Skilled Care, Non-Skilled Care, Private Duty, Hospice, and/or Pediatrics. Alora software is browser friendly & mobile-ready.
Scheduling, Billing, Plan of Care (CMS-485), OASIS with Scrubber, Comprehensive Assessments, Point of Care, Visit Notes for Nurses, Therapist, Social Workers, Home Health Aides, Electronic Signature,
Alora is responsive to customer suggestions and feedback, as evidenced through their frequent upgrades and additional features. Perhaps most impressive is their excellent customer support.
I have lost all data more than once when this happened which was frustrating. I have now learned to hit the save button before I try to print.
Since we started up Alora has been there every step of the way. We have been using the system for over five years and have been impressed with it's ease of use, flexibility and reliability.
Allergies are not up to date. There are multiple missing medications.
The number one reason we are so happy with Alora is their customer support. What makes their support so good is their ability to support us beyod the functionality of the system.
Too many tabs to use and can become confusing where to navigate. There is not anything in written form for us to refer to when we have questions.
We have been very satisfied with Alora. It is easy to use, and the customer support has been outstanding.
Nursing staff finds it difficult to make proper use of it's customizing features. Initially, they take time to understand the information flow.
I have been greatly impressed by the new release home health software, TYNETUSA. Navigation is quick and easy, interface widely unbelievable, icons superb and colors perfect.
When you're used to clicking, and hovered you're mouse and the drop down box appear and you accidentally click, it disappears and you have to hover again, so on.
We are glad we chose Tynet and we are very happy to recommend Tynet to anyone without hesitation.
The Only problem I had with the product is the learning curve, coming from a different software, otherwise.
I recommend Tynet software to anyone looking for a good and reliable software for their Agency. Please Contact them and they will extend their good friendly customer relations.
At this moment, there is no recommendation that would be needed.
Great features for the price, highly scalable to any agency size, very good architecture. Great Dashboard easy, intuitive and powerful navigation are all included in this wonderful product.
Save's our time trying to figure out which tab it goes. The only thing that for me is a little bit inconvenient is the hovering over the tabs and selecting whatever tasks that you wanted to do.
Chris: My name is Chris, I'm the chief marketing officer and administrator with At-Home Care Home Healthcare, and we rate Alora Plus three out of five. Prior to using Alora Plus, we were using a software called Access, and some of the issues that we had were just the software not being as up-to-date, not having as much flexibility for our staff in the field. And so when we switched to Alora Plus, that was our biggest goal, was to be more up-to-date, more efficient with the software, make sure that our team was able to accomplish their visits, their visit notes, all the things they needed to do in the field, do it in an efficient way, and then also for us to be able to plug in on the backside for our billing to make sure that billing was correct for the Medicare process. And that's really the steps forward that Alora gave us as opposed to the previous software that we used. Some additional reasons that we chose Alora Plus was their app is really up-to-date. It allowed us to allow our staff to be able to use their personal products as far as their own iPads, their own smartphones as well as the laptops that we provided, so it gave them the options to be able to be really effective in the field as far as not having to have limitations for technology. And so that was a big plus for us was their app. And then also, again, the data integration and allowing us to be able to integrate the data on a successful pattern when it came to our back-end billing, that's huge. I've mentioned it previously, but it allows us to be able to get our billing done correctly, so a huge piece for us. The process on getting started with Alora was a fairly easy process as far as the training goes and the updates going over with our staff. We could have used maybe a little bit more in-depth training, and that's probably on the business to reach out to Alora and let them know the kind of staff training that you need, make sure that that's part of your plan when you sign up for Alora. The only issue we had with onboarding was we did have a little bit of issues making sure that our DDE software worked correctly as far as the data talking. That's pretty common in this business to have those kinds of issues, making sure when you switch, particularly from one software to another, but we were able to work through those eventually and get those worked out with the team. Some advice when choosing Alora is always review what you need the software to do and what promises are made to you by the company. Make sure that those match up. Ask lots of questions. Don't be afraid to really dig in and make sure that you understand what the company is providing and make sure that your expectations are in line. Make sure that what you're expecting is what actually happens. The other thing is make sure that you have good contacts for customer service. We've had a few issues with customer service with Alora and follow up, but just make sure you have the direct contacts that you need. Establish those relationships on the front end. It will make things go a lot easier and a lot smoother to make sure you have those kinds of contacts. But the biggest thing is manage your expectations. Make sure that you understand what you're getting, you understand the functionality, and don't be afraid to stop the process and say, "I don't understand this. I have questions," and make sure that you... And then also your team. One of the things we do with when we launch any software in our company is we always bring in probably our user that struggles the most, and we try to have them work on the system as well because we want to make sure that they understand it from their perspective. It's no reflection on them personally, it's just that they may struggle sometimes with technology a little bit, and we want to make sure they understand it, so I would recommend having a little mini focus group as well when you roll out the software.
Alora Home Health
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Alora Home Health
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