SYSPRO vs Kinetic: Which is a better fit?

Engage the workers on their true needs in regards to fit form and function prior to making any investment. I highly recommend Syspro due to the flexibility and ease of learning the software.

You have to click, a lot and some of the menus are confusing. There were no links to other records, you had to manually open the right module and start over again to find related records.

The support is great and they are always enhancing the product. Our CRR is awesome and very helpful.

We are the rare company that is in the middle - we don't hate Syspro, but we don't like it either.

Its good for procurement and just regular accounting. Doing a journal is simple and easy and the company can have different level of approval for each journals.

As many of our customers have service budgets, often we have to bill items through a month end; billing in a different period can mess up our customer budgets.

We have been using Syspro software for approximately 12 years and have been very satisfied. Software and database upgrades have been excellent.

John J

Director, Information Technology

Things can occasionally go wrong with a specific port (patch) and core functionality can be impacted. Syspro are quick to respond to these issues though.

I can drill into data and use sophisticated analytics tools, which have made me more informed and productive. Super flexible: It's been a scalable solution that has supported our growing business.

NOT user-friendly, the turnaround on tickets is horrible. There is no videos or forums where customers can go and see how other Epicor users are fixing there/workaround problems they are facing.

I like how you are able to customize things to the aspect of your company. The ability to make things unique to your own is a great feature.

It lack of controls, you have to customize in order to get more control of your process, the cost of customization it is very high, and the support you get for your maintenance fee is is very poor.

BPMs now allow excellent logic branching and very nice built in features such as email alerts. Publish & Subscribe dashboards are a great reporting option with drill down capability.

There are a number of programming errors that really are quite annoying and have never been fixed even though I know we have asked.

Good ability to customise screens and part configurator to aid our productivity improvement. Version 10 seems to have even more features.

There is always a problem with any update that happens.