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Buildertrend is ideal for home builders, remodelers and specialty contractors.
ProContractor is best suited for smaller commercial general contractors, heavy/civil contractors, electrical contractors, mechanical, plumbing, HVAC contractors, and more.
We have had a great experience overall. The software works great, there is little to no downtime, and the customer service team has always been prompt and nice.
I send hundreds of messages, and the fact that there is no alert on Buildertrend itself to show new messages is sometimes frustrating.
The implementation was simple, customer support over the phone was outstanding, the online training was perfect, and we were quickly up and running.
The worst part would be the cost/benefit factor - specifically as it pertained to our company. When we changed to do smaller projects ($5K-$20K) the value decreased because we had to pay per project.
I love how everything about the building process is in this one spot. Very user friendly, and Buildertrend is very interested to hear on how they can improve.
The dreadful lack of functionality for estimating. What used to take 5-6 hours to produce an estimate with all the separate costing items clients want, now takes 2 days.
Price point is good and customer service was outstanding. The 60 day trial was a HUGE plus.
My only complaint is not so much with the software itself as it is with back end users. For this software to work to its full potential it needs to be fully utilized.
The integration of project documents into the procore system is impressive. The ability to create a submittal register from the specifications was very helpful.
Reports are terrible and talk about killing trees, this software wastes more paper than I've ever seen. The implementation support is awful.
I am very impressed with the overall functions and capabilities of ProContractor. I feel that the product has been designed with best practices in mind.
I hate the way Viewpoint refuses to take users suggestions into consideration. I hate that it is not easy to manipulate or change reports or templates.
So we just switched to doing our estimates in Pro-contractor and there are some great abilities like building assemblies for line items.
Completely glitchy and not user friendly at all. The implementation training is terrible and expensive and the customer service is even worse.
They bought a great concrete estimating software from Quest Solutions, and the Estimating Module is excellent.
What we got was a convoluted mess. We have been using ProContractor for 4 years and each new product update has been a new disaster.
Dave: Hi, my name's Dave. I'm the founder and principal at Watermark Business Partners. And with respect to BuilderTrend, I was sort of an administrator and user when advising a custom home builder through a transition. And our rating of five stars, or my rating of five stars, is largely based on the fact that I think this tool just has absolutely phenomenal capabilities. And I just wish the business that I was working with was making even more use of everything that's there because it's absolutely very, very strong and incredible potential. So BuilderTrend, the core need that I was solving with this business was the need to organize complex fulfillment with anywhere from 20 to 30 different subcontractors, milestone based billing, the need to organize and coordinate a complex supply chain on the product, so vendor sourcing side. And this was a solution that was badly, badly needed for this business. It's already had a big impact and I think there's even more to come. [inaudible 00:01:05] I think is perhaps overlooked and unappreciated as a really key, important value add that was a new beginning with BuilderTrend's launch for this business was the far superior and enhanced degree of accountability in the business. Whether that be with employees, with contractors, or the business itself to its customers. The ability to get everybody on the same page and have that same unified line of sight had a really big impact and drove results in a meaningful way. So as far as what I liked the least or saw as an area of opportunity was just honestly that there's so much there. I think there was a need for the business that I was working with to really prioritize for the greatest impact because as I said previously, there were really only scratching the surface with the platform's capabilities. And I think there's sometimes the potential to get lost in the weeds and lose the forest for the trees. So if anything they can do to help whittle it down to the core components and stage that implementation I think would be very, very helpful.
Prioritize real-user-identified key features according to your needs to find your best fit.
Buildertrend
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