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Helps businesses in the transportation industry reduce distribution costs, decreasing routing time, and improving customer service.
3PL couriers, cold chain logistics, logistics software providers, Retailers, e-commerce operators Pharmaceuticals, Food & beverage delivery Construction material, oil and gas and waste management
The website has some helpful resources, and the singular time I reached out for assistance the process was smoother than expected and I was pleased with their help.
Customer service was extremely poor!!!! DO NOT PURCHASE VERY POOR PROBLEMS WITH UNITS AND SUPPORT.
Omnitracs is very attentive and customer service is excellent. When you are on the road and run into any issues they are quick to help and correct.
Update failures cause workflow issues: If 2-3 updates fail, the workflow tends to get stuck, causing delays.
Great customer service and response time. Backoffice is very user friendly as well as the systems themselves for our drivers.
The user experience is awful. There was very little guidance with setting up our system for our usage.
Once you get everything set up like you want it is very useful in your everyday mission.
The implementation is horrible. They have not gotten our system working yet.
The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also.
Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.
It has been a fabulous company to work with. Super responsive and able to customize our needs.
GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.
Very easy to use by administration and drivers, helps to keep our deliveries organized with real-time delivery information. Has excellent data import and job search capabilities.
Method of data entry, app is bloated with too many "confirmations", "live" tracking is off, nothing gets sorted by date or by time so drivers are always confused.
Great experience, I even recommended this to other florists in the industry.
Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes.
Omnitracs
Detrack
Top FeaturesOmnitracs
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