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Helps businesses in the transportation industry reduce distribution costs, decreasing routing time, and improving customer service.
Freight forwarders, logistics companies, carriers and trucking companies, and ecommerce businesses looking for a robust transport management solution.
The website has some helpful resources, and the singular time I reached out for assistance the process was smoother than expected and I was pleased with their help.
Customer service was extremely poor!!!! DO NOT PURCHASE VERY POOR PROBLEMS WITH UNITS AND SUPPORT.
Omnitracs is very attentive and customer service is excellent. When you are on the road and run into any issues they are quick to help and correct.
Update failures cause workflow issues: If 2-3 updates fail, the workflow tends to get stuck, causing delays.
Great customer service and response time. Backoffice is very user friendly as well as the systems themselves for our drivers.
The user experience is awful. There was very little guidance with setting up our system for our usage.
Once you get everything set up like you want it is very useful in your everyday mission.
The implementation is horrible. They have not gotten our system working yet.
Working with the team as TV as been very easy. I would highly recommend the product supported by a dedicated team based here in Australia.
Also missing connotes from freight companies, most of the time we are able to get copies from the data in Transvirtual.
On top of that, quality support to back up the product, and a general keen-ness from the development team to improve the product.
Website is sometimes slow to load which is frustrating when you need to quickly login to check something.
I liked the ease of Use and set up associate with this software. I also like the versatility of the setup that could be tailored to my business requirements.
We had problems with drivers not getting Full sign, print, time & date on manual cons, Transvirtual takes away that problem.
Overall its been good, the people I deal with at the office have been helpful when needed.
The help functions give you the most basic things but there is no flesh on the bones. This means that it is a try and fail scenario to get to the outcomes you are seeking.
Omnitracs
TransVirtual
Top FeaturesOmnitracs
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TransVirtual
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