# Compare Shift4 vs Vagaro 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Shift4 and Vagaro based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/70936-153752/Shift4-vs-Vagaro

---

# Shift4 vs Vagaro Features and Cost Comparison

Last updated July 10th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Shift4Vagaro2/4 selected

[Shift4](https://www.capterra.com/p/70936/Shift4/)[3.5 (114)](https://www.capterra.com/p/70936/Shift4/reviews/)

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[4.7 (3,642)](https://www.capterra.com/p/153752/Vagaro/reviews/)

[## Shift4](https://www.capterra.com/p/70936/Shift4/)[3.5 (114)](https://www.capterra.com/p/70936/Shift4/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.5

Functionality

3.7

Ease of Use

3.8

Customer Service

3.4

Reviews Sentiment

SB

Based on [114 reviews](#user-reviews)

Positive

70

Neutral

3

Negative

41

[## Vagaro](https://www.capterra.com/p/153752/Vagaro/)[4.7 (3,642)](https://www.capterra.com/p/153752/Vagaro/reviews/)

Starting Price

$23.99/month

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [3,642 reviews](#user-reviews)

Positive

3,432

Neutral

120

Negative

90

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 23,599 reviews from payment processing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Data Security

5.0

Online Payments

1.5

Payment Fraud Prevention

NA

Debit/Credit Card Processing

2.2

Expense Tracking

NA

64%Fit

Missing features

Feature ratings

Data Security

4.7

Online Payments

4.7

Payment Fraud Prevention

NA

Debit/Credit Card Processing

4.6

Expense Tracking

NA

User satisfaction

User satisfaction

3.5

User reviews[114](https://www.capterra.com/p/70936/Shift4/reviews/)

Ease of use

3.8

Functionality

3.7

Value for money

3.5

Customer support

3.4

User satisfaction

4.7

User reviews[3,642](https://www.capterra.com/p/153752/Vagaro/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.6

Customer support

4.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$23.99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Shift4 provides end-to-end payment processing solutions for Food & Beverage, Hospitality, Sports & Entertainment Venues, eCommerce, Casinos & Gaming, Retail, and Specialty merchants.

Best for

Salons, spas, med spas, barbershops, fitness studios, yoga, Pilates, martial arts, massage, chiropractors, mental health, and pet grooming — solo pros to multi-location enterprises.

## User reviews

Pros & cons

VR

Verified Reviewer

Manager

> "Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6881164)

CB

Cody B.

Owner

> "The service is absolutely atrocious, we went hard down 3+ times in a 6 month period (meaning we could not..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7093514)

SF

SYLVAIN F.

GM

> "We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6852860)

JL

Jasper L.

Owner

> "We sent multiple formal notices by letter, email, and phone to close the account. Despite this, they..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7036274)

ZB

Zach B.

Bartender

> "The fact that we can take every form of payment and it’s an extreme update from our pos that ran on windows..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5080749)

HM

Hussain M.

Manager

> "very bad and when we closed our business, they did not want to cut the account, and they keep sending us..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7083709)

AR

ANDRES R.

Systems Administrator

> "For the most part it's a great product, issues are very rare and when they come up it's easy to fix."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6805798)

HM

Hussain M.

Manager

> "not much, they are bad at customer delivery and also the system so complicated and not very friendly"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7083709)

OB

Oluwatoyin B.

Owner

> "I also like how it prints receipts for the customers and has a loyalty program."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6290589)

JL

Jasper L.

Owner

> "We’ve documented over 30 instances where we had to call in, escalate to senior managers, and yet never..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7036274)

RG

Roberto G.

CEO

> "This has significantly improved the efficiency of our operations and reduced wait times for customers. Plus,..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4882579)

JL

Jasper L.

Owner

> "We explicitly informed them they were not authorized to bill our account and were forced to issue a STOP..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7036274)

JP

Joe P.

Owner

> "Initally they were great, and setup was simple, the rates looked good."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6555321)

JP

Joe P.

Owner

> "They were great at first, then when it came time to close the account, suddenly no one would respond, they..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6555321)

MR

Milton R.

Owner

> "The standout aspect of Shift4 POS at Rico's Chicken is its comprehensive functionality."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6151209)

VR

Verified Reviewer

Integration Specialist

> "Poor customer service with bad technology for transacting in the hotel industry."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6856453)

RW

Roger W.

Owner

> "Pretty prompt with processing. "

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6797620)

CS

CARLOS S.

CIO

> "Too many glitches, many transactions are going into shift4 but not back into POS so the batch auditing is..."

[See full review](https://www.capterra.com/p/70936/Shift4/#SoftwareAdvice___6569142)

AW

August W.

Owner

> "The POS system was easy to understand."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6528176)

PL

Pam L.

Owner Operator

> "You must call customer service to cancel your contract, you can not email it, or send a certified letter,..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6442185)

CN

Carlo N.

Manager

> "I also like how I can track everything and access it at anytime!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6245958)

PL

Pam L.

Owner Operator

> "Even though their systems are antiquated and their local technician in Jacksonville, FL is incompetent, they..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6442185)

MM

Mike M.

Owner

> "Being able to reach someone at any time is very helpful."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6203109)

SF

SYLVAIN F.

GM

> "The service is probably the worse possible and it's almost impossible to talk to someone, they do that on..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6852860)

AW

Alicia W.

Owner

> "We chose Skytab for our new restaurant and they had us up and running within a week!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4935868)

JS

Jason S.

President

> "It was not until we were cancelling our Shift 4 account that they tried to correct their incompetence and..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6797820)

SS

Sandy S.

Administrative Assistant

> "Easy integration into resort software when it started. "

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4991610)

AR

ANDRES R.

Systems Administrator

> "The issues that sometimes come up is it will not take a card with a long expiration date."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6805798)

TB

Taylor B.

Bartender

> "He helped us so much with the switch from shitty digital dining"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5080753)

DS

David S.

Owner

> "My monthly % cost went up every month (from about 2.8% to 3.7%), and I had to call for repeated errors where..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6104878)

SS

Sam S.

Owner

> "This switch from PosiTouch to SkyTab was effortless."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5004501)

KL

Kent L.

General Manager

> "the company lied about reducing there merchant fees and percentage when we came across and less expensive..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6462226)

IA

Iris A.

MANAGER

> "At the begining was kind of diferent but soon we love it because everything is easier to use"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4955699)

MZ

Maksim Z.

Co-CEO

> "Once installed had to spend a great deal of money trying to get it to work for us, with in the end the tech..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6749229)

AW

Alicia W.

Owner

> "Our staff caught on quickly to the program and are loving the handhelds!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4935868)

JL

Jasper L.

Owner

> "We’ve been fed excuse after excuse, and this ordeal has been a massive financial and operational headache."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7036274)

AW

Alicia W.

Owner

> "Responsiveness of the Skytab team, we were up and running in a week."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4935868)

VR

Verified Reviewer

Owner

> "They said that was a "SEC Security Fee for the previous year" and would do nothing to help unless I started..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6645052)

RT

Rodi T.

Owner

> "Finding items on there is easy as well."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4953454)

MR

Mary R.

Owner

> "I needed to return equipment and my town was evacuated for flooding."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6779305)

TA

Tariq A.

Ceo

> "The entire team is responsive and we never have to wait very long for support"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6185205)

CM

Chris M.

Owner

> "This is a big company that purposely tells u something and then has fine print to contradict what they say."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6842698)

DB

Dale B.

Owner

> "Good value for the money, less fees then Quickbooks"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4920323)

BJ

Bruce J.

CPA

> "Further more if they tell you they will have someone get back to you, give it up because you will not, in..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6561405)

BB

Brad B.

Bar manager

> "I’ll recommend this to everyone just based on the tech’s knowledge an willingness to help with every..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5080709)

MR

Mary R.

Owner

> "Customer service was rude and very horrible to me over the phone, they showed zero compassion with my..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6779305)

GB

Gregory B.

Owner

> "The support team was extremely helpful and available when needed."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5014599)

JP

Joe P.

Owner

> "Another couple months passed and $900 was taken out of my account with no notice or warning."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6555321)

JC

Joaquin C.

Owner

> "I highly recommend this system to anyone who is looking into POS systems for their business/establishment."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4928823)

PMA

Peter M A.

Manager

> "It has been very difficult getting all of the various modifiers correct so that all of the options are..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4939759)

DS

David S.

Owner

> "Local sales guy was nice, appeared to be knowledgeable."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6104878)

MZ

Maksim Z.

Co-CEO

> "We were lied to on the phone about the software, told it had capabilities that it did not."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6749229)

EF

Eric F.

Owner

> "I had no idea how to start and the set up was easy, fast and I get reliable processing for less than other..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___3729754)

JS

Jason S.

President

> "cancellation fees even after their incompetence."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6797820)

PM

Pako M.

Manager

> "Very good product and customer service"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4912249)

JP

Joe P.

Owner

> "Its so far a mess and they just keep blaming other departments and have no interest in doing anything about..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6555321)

AN

Amy N.

Manager

> "Very easy to understand and implement."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4968907)

PL

Pam L.

Owner Operator

> "They would send out the same local technician who could not solve the problem for four years."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6442185)

BB

Brad B.

Bar manager

> "So easy to use!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5080709)

DS

Danielle S.

Manager

> "I hate the process of putting in an order I hate that orders disappear I hate everything down to the size of..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6188493)

PMA

Peter M A.

Manager

> "Very user friendly."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4939759)

VR

Verified Reviewer

Owner

> "I do not appreciate being held hostage to get reasonable customer service."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6645052)

RK

Richard K.

Operating Partner

> "Sales Rep was AWESOME!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4938274)

JS

John S.

Owner

> "No escalation process is ridiculous."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6640045)

PH

Patrick H.

Owner

> "Extremely User friendly."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5050859)

RW

Roger W.

Owner

> "Terrible problem resolution procedures."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6797620)

PM

Pako M.

Manager

> "Every single part of it, very friendly software"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4912249)

CM

Chris M.

Owner

> "They try to be toast but it’s half ass."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6842698)

CH

Charlotte H.

Ceo

> "I was nervous, but this company is the real deal!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5093839)

CN

Carlo N.

Manager

> "I also think the reports it gives you can get super confusing and it gives you al lot of excess information."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6245958)

SP

Sijce P.

Operations Manager

> "Easy to use software."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4928492)

JT

Joe T.

President

> "My best advice is forgo any bells and whistles Shift4 claims as their support is non existent."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6209798)

BP

Bruno P.

Owner

> "easy setup and adjustable to my needs!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4927907)

LG

Linda G.

Owner

> "That everytime there is an update it screws up all my computers for at least one whole day."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4938916)

PMA

Peter M A.

Manager

> "Our rep Dave Meslin is the absolute best!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4939759)

DS

David S.

Owner

> "Be wary, the service is mediocre, and they will absolutely try to cheat you if you cancel with them."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6104878)

SO

Stephanie O.

General Manager

> "The search and layout is easy on the eyes when looking for a transaction."

[See full review](https://www.capterra.com/p/70936/Shift4/#SoftwareAdvice___3747124)

MZ

Maksim Z.

Co-CEO

> "Truly a garbage software garbage hardware and horrible customer support!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6749229)

ST

Stevi T.

General manager

> "We were able to have an easy transition to a new updated system."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4891431)

MR

Mary R.

Owner

> "Customer service at this company is a joke"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6779305)

[View Reviews](https://www.capterra.com/p/70936/Shift4/reviews/)

SAL

Sai Akshith L.

Assistantship

> "Vagaro provides a reliable and scalable platform for managing client appointments and business operations smoothly, making it a solid tool for service..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7178484)

AN

Amanda N.

Owner

> "The least thing I like about Vagaro is the fact that I cannot do deposits without having the shopping cart purchased so I pay an extra fee just to collect..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7131691)

DB

Diane B.

Owner

> "The customer support is reliable and helpful, and the reporting and bookkeeping features make it easy to stay organized and keep track of performance. While..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128589)

Carlos B.

Owner

> "After purchasing the hardware, we quickly discovered that the system is highly restrictive and essentially locked down, limiting our ability to integrate..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7154158)

CT

Courtney T.

Business Owner

> "The platform helps streamline bookings, reduce no-shows with automated reminders, and keeps everything organized in one place."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128440)

JH

Julie H.

Owner and Licensed Esthetician

> "Every time I rebook a customer, I am forced to enter that it is a returning guest and Vagaro should have the intelligence to know that if I am "REBOOKING" a..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7130212)

MG

Mailen G.

Client

> "Overall, Vagaro is a powerful business management tool, especially for salons, spas, and service-based businesses. Once you get familiar with the platform, it..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7163199)

JB

Julia B.

Owner Esthetician Massage Therapist

> "One main issue is the marketing email "queue", if I want to pre plan an email campaign, odds are it won't go out at the time specified."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128465)

TM

Tasha M.

Cosmetologist

> "The automated reminders and confirmations are a huge plus—they save me time and reduce no-shows. And to top it off, the checkout process is quick and seamless."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126867)

AW

Ashley W.

Massage therapist

> "Sometimes it won’t allow my clients to leave a review even after a service also on booking part I don’t like how the available days are so light, not very..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128725)

TC

ToE C.

Owner

> "I love that I cna use the app on my phone, tablet or computer. And when tou make an appointment or change it immediately goes to the cloud and updates in real..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128363)

AS

Arne S.

Esthetician

> "The pricing is still something that I struggle to accept. While the à la carte model is beneficial, the features that are optional I find are necessary to add..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128136)

Monica D.

OWNER

> "I struggled setting up my own webspace with other products, but their University and help videos, as well as other features such as their payment processing,..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7073028)

BL

Barbara L.

Owner stylist

> "Sometimes there is glitches in the software or slow operation, I don’t use the payment processor available because it seemed deposits were slightly delayed I..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126905)

DB

Devin B.

Salon hairstylist

> "How my business runs smoothly and I’m able to complete all my booking tasks everyday with all of my clients"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126713)

HT

Holly T.

Owner and nail artist

> "I also don’t like that I have to pay $10 a month of customers to leave a card on file and use a payment processing system."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7130001)

CA

Chanelle A.

Hairstylist

> "For salons, spas, fitness studios, or independent service providers, that “everything in one place” approach can save a lot of time."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128205)

JY

Joanna Y.

Owner

> "Things they messed up on:-Importing appointments with the wrong duration, double booking, having 2 clients show up once.-Imported wrong prices for..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___6691519)

DK

Donna K.

Owner

> "There are great tools to utilize such as forms that you can create and customize to fit the needs of your business. "

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7160225)

Ramika G.

Salon owner

> "Only when there is a glitch in the system and you're trying to check ppl out or book appointments can be frustrating"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128894)

MW

Madison W.

Esthetician

> "The interface is clean and makes booking, managing clients, and running my business seamless and efficient."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128173)

GU

Gaby U.

Salon owner

> "There’s not enough tailoring options for non-hairstylists to use for client appointments times."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128210)

SN

Sheri N.

Cosmetologist owner

> "My overall experience is Awesome helps my work life and makes my jobs easier and my clients get reminded of appointments so less clients missing appt"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128142)

NC

Nicky C.

MANAGER

> "Rent collection request for employee to add credit card never works, its very frustrating and this has been going on for years."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7129211)

AS

Arne S.

Esthetician

> "Also the customer service and availability of representatives is top tier, I love that I can call and get someone knowledgeable on the phone whenever I run..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128136)

Carlos B.

Owner

> "What made the situation even more frustrating was learning about the strict no-return policy only after realizing the hardware would not meet our operational..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7154158)

MG

Mailen G.

Client

> "Vagaro is a very complete plattorm for managing appointments, scheduling, and client bookings."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7163199)

JE

Juliana E.

Owner

> "The app constantly glitches when doing basic tasks like looking at past appointment dates."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7143222)

TR

Tammi R.

Salon Owner

> "With the help of the text reminders and wait list options, my books stay filled without every having to pick up a phone and call a client."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7014509)

ND

Nicole D.

Massage therapist

> "Sometimes there are issues when Vagaro’s system goes down and you can’t access needed information but this is very rare."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128144)

DB

Diane B.

Owner

> "It’s a solid platform that supports both the day-to-day operations and long-term growth of my business."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128589)

NC

Nicole C.

Esthetician

> "The people are great with support but it kicks me out of the chat when I go through different pages and I have to restart sometimes"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128211)

DB

Donielle B.

Licensed esthetician CEO

> "I also appreciate how everything is in one place, from payments to client history, which helps me stay organized and save time."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7131829)

Carlos B.

Owner

> "This was not clearly communicated during the sales process and did not align with the flexibility and scalability that were presented to us."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7154158)

MC

Maisie C.

Owner CEO

> "I love the organization, easy capability for my clients payments, and pace of receiving my funds from my business."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128134)

CE

Carissa E.

Esthetician

> "A common and significant complaint is that the online booking interface for clients can be temperamental."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128683)

PK

Patrick K.

Vice President at JPK and Associates, Inc.

> "The performance reports and customer profile management with historical data are also very intuitive to get used to."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7165867)

LW

Lauren W.

Owner

> "I don’t like when I have to add money on extra service like website and forms etc."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128452)

CA

Chanelle A.

Hairstylist

> "The online booking system is convenient for clients and helps reduce back-and-forth scheduling."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128205)

TR

Toni R.

Owner

> "I also don't like the new way of character counting for text message promotions."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7131648)

HT

Holly T.

Owner and nail artist

> "The ease of scheduling, the way my schedule looks visually, the way I can add on variations to services."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7130001)

DB

Diane B.

Owner

> "What I like least about Vagaro is that it can be slow at times, which can be frustrating during a busy day."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128589)

MM

Melissa M.

Owner Esthetician

> "Overall, it’s an easy software to use with multiple different booking functions creating you on website text marketing email marketing an appointment reminder..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7129242)

Samantha E.

Owner Operator

> "Sometimes the navigation can be a little challenging and takes more clicks than what I would like to do to be efficient"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7139532)

LJ

Lauren J.

Salon booth owner

> "Scheduling and appointment management are the best features of this platform."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128566)

Carlos B.

Owner

> "Unfortunately, we do not feel Vagaro is currently built to support those operational demands at the level their marketing suggests."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7154158)

CA

Chanelle A.

Hairstylist

> "The booking interface is generally smooth, and clients can easily schedule online or through the Vagaro marketplace."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128205)

SB

Shannon B.

Cosmetologist

> "I won't get my money deposited until almost noon the next day! And I cant see the amount being deposited once its in process."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7129487)

ND

Nicole D.

Massage therapist

> "It is a great system for client management and scheduling as well as appointment management."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128144)

John G.

Owner and CFO

> "We only subscribed to the program for 1 month. Upon cancelling our subscription we were charged and additional $140 (free card reader fee)"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7057244)

MC

Melanie C.

Acupuncturist, Owner

> "Having my patients able to book and reschedule themselves is a time saver."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128178)

TD

Traci D.

Hairstylist

> "If Vagaros system goes down I can’t access my clients stuff therefore I am"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7127426)

NT

Nicole T.

Owner

> "I loved Vagaro the use of the calendar, the free website, how I was able to colorize my clients."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7069498)

VA

Valentina A.

Owner

> "My spa used vagaro for a full year and we couldn't wait to switch. While Vagaro offers many features, they up charge for everything and their software is not..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7057032)

ND

Natalie D.

Lead Trainer

> "great value for what you get, i also like that other people use it so its nice that some customer are already used to using it to booking other things."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7132513)

VR

Verified Reviewer

Driver

> "I don’t like having to retype my password every time when accessing the app."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7111856)

SB

Sarah B.

Owner

> "Vagaro transferred my data from my previous company saving me a lot of time."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126839)

KS

Kristin S.

Massage Therapist

> "My clients seems to have more difficulty than with Schedulicity, the site I used before it was acquired by Vagaro."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128547)

SF

Stacey F.

Founder

> "It’s given me the tools and resources to both launch and scale my service-based business with confidence and professionalism."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7023931)

MG

Mailen G.

Client

> "Some parts of the interface are not very intuitive, especially when setting up advanced options."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7163199)

Samantha E.

Owner Operator

> "Very easy tool for scheduling and appointment management as well as payment processing."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7139532)

MC

Morgan C.

Hair stylist

> "I would give it a 7 out of 10— worst timing when it decides not to work or someone is working on the back end of it…"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126702)

MH

Maranda H.

Cosmetologist

> "I love the drag & drop email builder to make templates for future use"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7127903)

MC

Michelle C.

Assistant Salon manager

> "From my experience as a customer/client I just need to go on and schedule an appointment to get a service done and I was able to do so and it’s a simple as..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___6662036)

AW

Ashley W.

Massage therapist

> "I like being able to send out emails after clients receive a service"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128725)

VC

Vee C.

Owner-operator

> "Over time, pricing structures changed, features that were beneficial changed, then it became overly priced with not enough to validate paying what I was."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7042686)

KM

Kenny M.

Owner

> "It's been helpful for my business, but not without it's quirks and intermittent connectivity issues. "

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128482)

TS

Tamar S.

Owner

> "It’s confusing how the Cilent has to sign before providing a card to process."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7130927)

KD

Kristle D.

Aesthetician

> "I love that I can schedule my emails & customize it how I want too."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128203)

SB

Shannon B.

Cosmetologist

> "My clients are connstantly textimg me because something isn't working when trying to book online."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7129487)

Ramika G.

Salon owner

> "Everything you need for your finances, services, follow ups, reminders and user friendly."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128894)

John G.

Owner and CFO

> "Also crashed multiple times, especially when creating new appointments and changing pricing or service times."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7057244)

TS

Tawana S.

Estheticain

> "The software has been a great upgrade for my growing business; with all the different features, I am pleased with the aesthetic of it."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7160054)

SP

Sivan P.

Owner

> "In my first week using Vagaro, they held my very first credit card payment with no valid reason — after I had already done the service."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___6871779)

MB

Mona B.

Salon suite owner

> "I love Vagaro because it’s super easy for my clients and I, customer service it top tier and I feel like I get a lot more than I’m actually paying for because..."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128192)

CT

Courtney T.

Business Owner

> "The monthly subscription can be expensive, especially for small businesses."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128440)

BL

Barbara L.

Owner stylist

> "I love that you can call and talk to knowledgeable techs in the customer service department the best."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7126905)

KM

Kenny M.

Owner

> "Paypro mini loses connection to paypro every day. "

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7128482)

MR

Mekaela R.

Esthetician

> "Easy scheduling, easy to add services, sleek simple website, never encounter outages, takes deposits,"

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7129519)

Carlos B.

Owner

> "We were left with a costly setup that does not function the way we were led to expect."

[See full review](https://www.capterra.com/p/153752/Vagaro/#Capterra___7154158)

[View Reviews](https://www.capterra.com/p/153752/Vagaro/reviews/)

## User interface

No images or videos  
provided by vendor

4.67 (3,642)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

ACH Payment Processing

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Shift4

13/37

-   ACH Payment Processing
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Cryptocurrency Processing
-   Customizable Branding
-   Data Import/Export
-   Data Security
-   Debit/Credit Card Processing
-   Digital Wallet Payments
-   eCommerce Integration
-   Electronic Signature
-   Expense Tracking
-   Generative AI
-   In-Person Payments
-   Loyalty Program
-   Mobile Payments
-   Multi-Currency
-   Multiple Payment Options
-   Online Payments
-   Partial Payments
-   Payment Fraud Prevention
-   Payment Gateway Integration
-   Payment Links
-   Payment Reconciliation
-   PCI Compliance
-   Point of Sale (POS) Integration
-   Real-Time Data
-   Receipt Management
-   Recurring/Subscription Billing
-   Reporting/Analytics
-   Search/Filter
-   Self Service Portal
-   Status Tracking
-   Transaction Monitoring

[See all features](https://www.capterra.com/p/70936/Shift4/#features)

Vagaro

Top features

27/37

-   ACH Payment Processing
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Cryptocurrency Processing
-   Customizable Branding
-   Data Import/Export
-   Data Security
-   Debit/Credit Card Processing
-   Digital Wallet Payments
-   eCommerce Integration
-   Electronic Signature
-   Expense Tracking
-   Generative AI
-   In-Person Payments
-   Loyalty Program
-   Mobile Payments
-   Multi-Currency
-   Multiple Payment Options
-   Online Payments
-   Partial Payments
-   Payment Fraud Prevention
-   Payment Gateway Integration
-   Payment Links
-   Payment Reconciliation
-   PCI Compliance
-   Point of Sale (POS) Integration
-   Real-Time Data
-   Receipt Management
-   Recurring/Subscription Billing
-   Reporting/Analytics
-   Search/Filter
-   Self Service Portal
-   Status Tracking
-   Transaction Monitoring

[See all features](https://www.capterra.com/p/153752/Vagaro/#features)

### Recognition

No recognitions have been awarded to Shift4

Vagaro is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Shift4

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Vagaro

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Shift4

-   By Shift4
-   Located in United States
-   Founded in 1994

Vagaro

-   By Vagaro
-   Located in United States
-   Founded in 2009

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vs

[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/)[4.57 (1,283)](https://www.capterra.com/p/140086/Simplybook-me/reviews/)

$23.99/month

Price

€9.9/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/140086-153752/Simplybook-me-vs-Vagaro)