# Compare Shift4 vs ePayPolicy 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ePayPolicy and Shift4 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/70936-198072/Shift4-vs-ePayPolicy

---

# ePayPolicy vs Shift4 Features and Cost Comparison

Last updated June 25th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ePayPolicyShift42/4 selected

[ePayPolicy](https://www.capterra.com/p/198072/ePayPolicy/)[4.9 (258)](https://www.capterra.com/p/198072/ePayPolicy/reviews/)

[Shift4](https://www.capterra.com/p/70936/Shift4/)[3.5 (114)](https://www.capterra.com/p/70936/Shift4/reviews/)

[## ePayPolicy](https://www.capterra.com/p/198072/ePayPolicy/)[4.9 (258)](https://www.capterra.com/p/198072/ePayPolicy/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.8

Functionality

4.8

Ease of Use

4.9

Customer Service

4.8

Reviews Sentiment

PG

Based on [258 reviews](#user-reviews)

Positive

256

Neutral

0

Negative

2

[## Shift4](https://www.capterra.com/p/70936/Shift4/)[3.5 (114)](https://www.capterra.com/p/70936/Shift4/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.5

Functionality

3.7

Ease of Use

3.8

Customer Service

3.4

Reviews Sentiment

SB

Based on [114 reviews](#user-reviews)

Positive

70

Neutral

3

Negative

41

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 23,599 reviews from payment processing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

75%Fit

Missing features

Not enough reviews

Feature ratings

Data Security

5.0

Online Payments

4.9

Payment Fraud Prevention

4.8

Debit/Credit Card Processing

4.8

Expense Tracking

NA

\--%Fit

Missing features

Not enough reviews

Feature ratings

Data Security

5.0

Online Payments

1.5

Payment Fraud Prevention

NA

Debit/Credit Card Processing

2.2

Expense Tracking

NA

User satisfaction

User satisfaction

4.9

User reviews[258](https://www.capterra.com/p/198072/ePayPolicy/reviews/)

Ease of use

4.9

Functionality

4.8

Value for money

4.8

Customer support

4.8

User satisfaction

3.5

User reviews[114](https://www.capterra.com/p/70936/Shift4/reviews/)

Ease of use

3.8

Functionality

3.7

Value for money

3.5

Customer support

3.4

Price starts from

Price starts from

$25Per Feature, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Independent Agents, MGAs, Brokers, Carriers, Premium Finance Companies

Best for

Shift4 provides end-to-end payment processing solutions for Food & Beverage, Hospitality, Sports & Entertainment Venues, eCommerce, Casinos & Gaming, Retail, and Specialty merchants.

## User reviews

Pros & cons

PEG

Paul E G.

Agency Owner

> "What I like most is I can invoice the customer and give them an option to pay EFT or credit card with a 3.5 fee. Or EFT with a..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005274)

BR

BECKY R.

ACCOUNTING MANAGER

> "WE DO NOT HAVE THE ABILITY TO DECLINE PAYMENTS BEFORE THEY ARE POSTED. WHEN A PAYMENT NEEDS TO BE RETURNED THERE ARE SEVERAL DAYS..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000990)

RD

Rosalie D.

President

> "The branded payment page adds a polished touch, and the ability to accept ACH and card payments within 24 hours has dramatically..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883470)

SK

Stephanie K.

Insurance Agent

> "Clients often have to pay processing fees (especially for credit card payments), which can cause friction or..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883270)

SC

Stacey C.

Account Executive

> "Also, ePay is integrated into our management system when a client pays us it automatically reconciles that payment and it's..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883471)

NL

Nimisha L.

Principal Owner

> "Emails - Should be able to mask the email with the agency name. As it may goto client spam box or they may not trust it as its not..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883550)

VR

Verified Reviewer

Accounting and Operations

> "Our clients can simply and securely pay their premiums via a link we have available on our invoices and email without any..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882366)

MB

Mark B.

Insurance Agent-Broker

> "Also the other Major dislike about using ePayPolicy is it has a $10,000 transaction limit, whereas Anddone has no limit and their..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005236)

JL

Jing L.

Accountant

> "It made collecting payments from clients much more efficient, and the integration with our existing accounting system saved us a..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005190)

BF

Brendan F.

Insurance Broker

> "I was unable to locate the created invoice in our AMS system using the account number or invoice number."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883228)

TK

Tabatha K.

Account Manager

> "I also always let the client know when making their ACH or Credit card payments their payment information is safe and secure as..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882364)

KW

Kurt W.

Agency Owner

> "Before having ePayPolicy I had no way other than checks for payment in full for insurance policies that didn't offer payment plans"

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005195)

SH

Sojha H.

Principal

> "Payments come in quickly, deposits are reliable, and I can keep better track of my sales and client payments all in one place."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005708)

DW

Diana W.

CSR

> "It is sometimes difficult for customers to find their invoices if they enter the wrong zip code, etc."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000520)

BC

Branda C.

Agent

> "Being able to accept credit card payments and having a professional looking payment landing page for my clients."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000540)

BE

Brianna E.

Accounts Receivable

> "Also if there are credits on the account (which are unseen to insured), payment is not taken and can sometimes be overlooked and..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000917)

VR

Verified Reviewer

Account Manager

> "Really has helped us cater to our busy clientele, very limited learning curve and even our least tech savvy team members have..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7158205)

SF

Sam F.

VP of Underwriting

> "It is hard to get things processed or checked through the admin side of the website."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882342)

BB

Bobbi B.

Commercial Agent

> "We just started with ePay but so far it is proving to be very useful to our agency, particularly with speeding up the time it..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000451)

PD

Pedro D.

CEO

> "Another issue I have, is that deposits are not always deposited in a timely manner."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882604)

Ashley B.

Finance Director

> "The ability to send reminder emails to our clients is quick and efficient."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7157819)

MB

Mark B.

Insurance Agent-Broker

> "I dislike the link you get from epaypolicy to add to emails is really long."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005236)

NL

Nimisha L.

Principal Owner

> "She told me I was an angel (lol) because she was able to make her premium payment right from her couch—without writing checks,..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883550)

CC

Catherine C.

Operations Manager

> "Sometimes it is difficult to explain to clients why the card fees are a percentage."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7006444)

CD

Clay D.

CFO

> "Site integrations are very robust and we're able to plug in other tools like premium finance and back end processing."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005661)

JH

JORDAN H.

Sr. VP - Director of Operations

> "Having to split larger transactions is frustrating."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882299)

LW

Lynnette W.

President

> "Efficiency - we love being able to send our clients a link and for them to easily make payment."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7157825)

LK

Leslie K.

Agent

> "Credit card and ACH fees, but I know that can't be helped."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882308)

MB

Matthew B.

agent manager

> "ease of the service, ability to send links or just create invoices, refund policy is great as well, all around great service"

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000496)

DW

Diana W.

CSR

> "It has highlighted some issues on our agency's side."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000520)

DR

Damon R.

Agency Principal

> "We also find the program to pay our wholesales directly very easy and creates tracking for us as well."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882304)

TF

Tanner F.

Account Executive and Member

> "The website is slow to load."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883459)

ALM

Ana Laura M.

President

> "The system is safe and secure and makes the client feel more comfortable by avoiding having to give their banking info to process..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005631)

AH

Andrew H.

Insurance Agent

> "Sometimes we need to send refunds to clients, and I have to hand write checks which I hate because it is time consuming."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081697)

AG

Angela G.

Insurance Broker

> "I am thankful that it provides clients with the option to pay with a bank account or a credit card."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882327)

DV

Donna V.

Agency Principal

> "Premiums collected are not "INCOME" to my agency, they are gross premiums, 90% of which is the carrier's premium."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081932)

CR

CHARLES R.

Owner

> "The process is streamlined and seamless for use as a broker. "

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7157690)

SM

Stacy M.

Commercial Lines Manager

> "The payment amount cap has created a few issues on larger accounts attempting to make their premium payments."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081374)

ALM

Ana Laura M.

President

> "It has given my business the ability to keep up with the times and new ways of conducting business."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005631)

TK

Tracey K.

Commercial Insurance Agent

> "Honestly i do not think i have anything that i dislike about epay system."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000444)

AB

Annika B.

Accounting and Administrative Coordinator

> "It doesn't seem to break very often at all, and the dependability is pretty unmatched."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7158154)

LM

Lee M.

owner

> "Price and useability Why do they charge us a monthly fee when they are collecting Exorbitant fee's from the client's. "

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081296)

TK

Tabatha K.

Account Manager

> "It is a great tool that helps our clients pay their agency billed payments quickly and conveniently. "

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882364)

AH

Andrew H.

Insurance Agent

> "I have to click several links to get to it, which is annoying since it's one of only two features I use."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081697)

LS

Lois S.

Accounting

> "Our clients love the option to pay for their agency bill invoices online."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005187)

DK

Diane K.

Accounting

> "Sometimes the time between client payment and the money getting to our account seems excessive."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081864)

AJ

Adrienne J.

Vice President

> "Great addition to have an option for payments to offer clients and easy to add link to email footer for them to use."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005655)

BM

Betty M.

Owner

> "Delay waiting for funding (not their fault but still can take a few days to get funded)."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081240)

LO

Luis O.

PRESIDENT

> "It’s user-friendly, fast, and secure, which gives our customers peace of mind while helping us streamline operations."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005579)

KS

Kaitlin S.

Office Manager

> "The fees on credit/debit card fees would be my least thing I like about it."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081391)

TE

Tara E.

Bookkeeper

> "The simplicity of sending clients a link for payment has been great. "

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7157685)

BA

Brandy A.

Agency Owner

> "We are unable to set up reoccurring payments without action from the client."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081847)

KC

Kelley C.

Account Executive

> "The platform is user-friendly, secure, and integrates seamlessly with our agent management system."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005570)

DM

Douglas M.

President

> "It does not integrate with our agency management system."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081694)

GG

Gregory G.

CEO

> "ePayPolicy is easy to use; it has improve our agency's workflow and really helps with "just in time" situations when policies need..."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005789)

KH

Kristi H.

CSR

> "The cost of running a credit card it getting to high."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081772)

AB

Ava B.

Senior Account Manager

> "My experience with ePay has been in assisting our clients to process their payments to our agency. "

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882279)

CR

Cheryl R.

Account Manager

> "I feel $10.00 is a bit much."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081712)

CB

Carmen B.

CEO

> "I run a small agency, and finding a reliable way for clients to make payments was a top priority."

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000484)

CE

Cindy E.

ceo

> "price is not very good and it takes too long to process"

[See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6087187)

[View Reviews](https://www.capterra.com/p/198072/ePayPolicy/reviews/)

VR

Verified Reviewer

Manager

> "Not yet started, working on menu and modifiers, will be back soon to update my review , hoping they add..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6881164)

CB

Cody B.

Owner

> "The service is absolutely atrocious, we went hard down 3+ times in a 6 month period (meaning we could not..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7093514)

SF

SYLVAIN F.

GM

> "We have been customer with POS touch and Shift4 for about 10 years. When we switch to an other provider for..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6852860)

JL

Jasper L.

Owner

> "We sent multiple formal notices by letter, email, and phone to close the account. Despite this, they..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7036274)

ZB

Zach B.

Bartender

> "The fact that we can take every form of payment and it’s an extreme update from our pos that ran on windows..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5080749)

HM

Hussain M.

Manager

> "very bad and when we closed our business, they did not want to cut the account, and they keep sending us..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7083709)

AR

ANDRES R.

Systems Administrator

> "For the most part it's a great product, issues are very rare and when they come up it's easy to fix."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6805798)

HM

Hussain M.

Manager

> "not much, they are bad at customer delivery and also the system so complicated and not very friendly"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7083709)

OB

Oluwatoyin B.

Owner

> "I also like how it prints receipts for the customers and has a loyalty program."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6290589)

JL

Jasper L.

Owner

> "We’ve documented over 30 instances where we had to call in, escalate to senior managers, and yet never..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7036274)

RG

Roberto G.

CEO

> "This has significantly improved the efficiency of our operations and reduced wait times for customers. Plus,..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4882579)

JL

Jasper L.

Owner

> "We explicitly informed them they were not authorized to bill our account and were forced to issue a STOP..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7036274)

JP

Joe P.

Owner

> "Initally they were great, and setup was simple, the rates looked good."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6555321)

JP

Joe P.

Owner

> "They were great at first, then when it came time to close the account, suddenly no one would respond, they..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6555321)

MR

Milton R.

Owner

> "The standout aspect of Shift4 POS at Rico's Chicken is its comprehensive functionality."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6151209)

VR

Verified Reviewer

Integration Specialist

> "Poor customer service with bad technology for transacting in the hotel industry."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6856453)

RW

Roger W.

Owner

> "Pretty prompt with processing. "

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6797620)

CS

CARLOS S.

CIO

> "Too many glitches, many transactions are going into shift4 but not back into POS so the batch auditing is..."

[See full review](https://www.capterra.com/p/70936/Shift4/#SoftwareAdvice___6569142)

AW

August W.

Owner

> "The POS system was easy to understand."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6528176)

PL

Pam L.

Owner Operator

> "You must call customer service to cancel your contract, you can not email it, or send a certified letter,..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6442185)

CN

Carlo N.

Manager

> "I also like how I can track everything and access it at anytime!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6245958)

PL

Pam L.

Owner Operator

> "Even though their systems are antiquated and their local technician in Jacksonville, FL is incompetent, they..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6442185)

MM

Mike M.

Owner

> "Being able to reach someone at any time is very helpful."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6203109)

SF

SYLVAIN F.

GM

> "The service is probably the worse possible and it's almost impossible to talk to someone, they do that on..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6852860)

AW

Alicia W.

Owner

> "We chose Skytab for our new restaurant and they had us up and running within a week!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4935868)

JS

Jason S.

President

> "It was not until we were cancelling our Shift 4 account that they tried to correct their incompetence and..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6797820)

SS

Sandy S.

Administrative Assistant

> "Easy integration into resort software when it started. "

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4991610)

AR

ANDRES R.

Systems Administrator

> "The issues that sometimes come up is it will not take a card with a long expiration date."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6805798)

TB

Taylor B.

Bartender

> "He helped us so much with the switch from shitty digital dining"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5080753)

DS

David S.

Owner

> "My monthly % cost went up every month (from about 2.8% to 3.7%), and I had to call for repeated errors where..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6104878)

SS

Sam S.

Owner

> "This switch from PosiTouch to SkyTab was effortless."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5004501)

KL

Kent L.

General Manager

> "the company lied about reducing there merchant fees and percentage when we came across and less expensive..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6462226)

IA

Iris A.

MANAGER

> "At the begining was kind of diferent but soon we love it because everything is easier to use"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4955699)

MZ

Maksim Z.

Co-CEO

> "Once installed had to spend a great deal of money trying to get it to work for us, with in the end the tech..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6749229)

AW

Alicia W.

Owner

> "Our staff caught on quickly to the program and are loving the handhelds!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4935868)

JL

Jasper L.

Owner

> "We’ve been fed excuse after excuse, and this ordeal has been a massive financial and operational headache."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___7036274)

AW

Alicia W.

Owner

> "Responsiveness of the Skytab team, we were up and running in a week."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4935868)

VR

Verified Reviewer

Owner

> "They said that was a "SEC Security Fee for the previous year" and would do nothing to help unless I started..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6645052)

RT

Rodi T.

Owner

> "Finding items on there is easy as well."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4953454)

MR

Mary R.

Owner

> "I needed to return equipment and my town was evacuated for flooding."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6779305)

TA

Tariq A.

Ceo

> "The entire team is responsive and we never have to wait very long for support"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6185205)

CM

Chris M.

Owner

> "This is a big company that purposely tells u something and then has fine print to contradict what they say."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6842698)

DB

Dale B.

Owner

> "Good value for the money, less fees then Quickbooks"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4920323)

BJ

Bruce J.

CPA

> "Further more if they tell you they will have someone get back to you, give it up because you will not, in..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6561405)

BB

Brad B.

Bar manager

> "I’ll recommend this to everyone just based on the tech’s knowledge an willingness to help with every..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5080709)

MR

Mary R.

Owner

> "Customer service was rude and very horrible to me over the phone, they showed zero compassion with my..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6779305)

GB

Gregory B.

Owner

> "The support team was extremely helpful and available when needed."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5014599)

JP

Joe P.

Owner

> "Another couple months passed and $900 was taken out of my account with no notice or warning."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6555321)

JC

Joaquin C.

Owner

> "I highly recommend this system to anyone who is looking into POS systems for their business/establishment."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4928823)

PMA

Peter M A.

Manager

> "It has been very difficult getting all of the various modifiers correct so that all of the options are..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4939759)

DS

David S.

Owner

> "Local sales guy was nice, appeared to be knowledgeable."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6104878)

MZ

Maksim Z.

Co-CEO

> "We were lied to on the phone about the software, told it had capabilities that it did not."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6749229)

EF

Eric F.

Owner

> "I had no idea how to start and the set up was easy, fast and I get reliable processing for less than other..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___3729754)

JS

Jason S.

President

> "cancellation fees even after their incompetence."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6797820)

PM

Pako M.

Manager

> "Very good product and customer service"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4912249)

JP

Joe P.

Owner

> "Its so far a mess and they just keep blaming other departments and have no interest in doing anything about..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6555321)

AN

Amy N.

Manager

> "Very easy to understand and implement."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4968907)

PL

Pam L.

Owner Operator

> "They would send out the same local technician who could not solve the problem for four years."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6442185)

BB

Brad B.

Bar manager

> "So easy to use!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5080709)

DS

Danielle S.

Manager

> "I hate the process of putting in an order I hate that orders disappear I hate everything down to the size of..."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6188493)

PMA

Peter M A.

Manager

> "Very user friendly."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4939759)

VR

Verified Reviewer

Owner

> "I do not appreciate being held hostage to get reasonable customer service."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6645052)

RK

Richard K.

Operating Partner

> "Sales Rep was AWESOME!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4938274)

JS

John S.

Owner

> "No escalation process is ridiculous."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6640045)

PH

Patrick H.

Owner

> "Extremely User friendly."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5050859)

RW

Roger W.

Owner

> "Terrible problem resolution procedures."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6797620)

PM

Pako M.

Manager

> "Every single part of it, very friendly software"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4912249)

CM

Chris M.

Owner

> "They try to be toast but it’s half ass."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6842698)

CH

Charlotte H.

Ceo

> "I was nervous, but this company is the real deal!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___5093839)

CN

Carlo N.

Manager

> "I also think the reports it gives you can get super confusing and it gives you al lot of excess information."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6245958)

SP

Sijce P.

Operations Manager

> "Easy to use software."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4928492)

JT

Joe T.

President

> "My best advice is forgo any bells and whistles Shift4 claims as their support is non existent."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6209798)

BP

Bruno P.

Owner

> "easy setup and adjustable to my needs!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4927907)

LG

Linda G.

Owner

> "That everytime there is an update it screws up all my computers for at least one whole day."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4938916)

PMA

Peter M A.

Manager

> "Our rep Dave Meslin is the absolute best!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4939759)

DS

David S.

Owner

> "Be wary, the service is mediocre, and they will absolutely try to cheat you if you cancel with them."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6104878)

SO

Stephanie O.

General Manager

> "The search and layout is easy on the eyes when looking for a transaction."

[See full review](https://www.capterra.com/p/70936/Shift4/#SoftwareAdvice___3747124)

MZ

Maksim Z.

Co-CEO

> "Truly a garbage software garbage hardware and horrible customer support!"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6749229)

ST

Stevi T.

General manager

> "We were able to have an easy transition to a new updated system."

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___4891431)

MR

Mary R.

Owner

> "Customer service at this company is a joke"

[See full review](https://www.capterra.com/p/70936/Shift4/#Capterra___6779305)

[View Reviews](https://www.capterra.com/p/70936/Shift4/reviews/)

## User interface

4.88 (258)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

ACH Payment Processing

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

ePayPolicy

Top features

23/37

-   ACH Payment Processing
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Cryptocurrency Processing
-   Customizable Branding
-   Data Import/Export
-   Data Security
-   Debit/Credit Card Processing
-   Digital Wallet Payments
-   eCommerce Integration
-   Electronic Signature
-   Expense Tracking
-   Generative AI
-   In-Person Payments
-   Loyalty Program
-   Mobile Payments
-   Multi-Currency
-   Multiple Payment Options
-   Online Payments
-   Partial Payments
-   Payment Fraud Prevention
-   Payment Gateway Integration
-   Payment Links
-   Payment Reconciliation
-   PCI Compliance
-   Point of Sale (POS) Integration
-   Real-Time Data
-   Receipt Management
-   Recurring/Subscription Billing
-   Reporting/Analytics
-   Search/Filter
-   Self Service Portal
-   Status Tracking
-   Transaction Monitoring

[See all features](https://www.capterra.com/p/198072/ePayPolicy/#features)

Shift4

13/37

-   ACH Payment Processing
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Cryptocurrency Processing
-   Customizable Branding
-   Data Import/Export
-   Data Security
-   Debit/Credit Card Processing
-   Digital Wallet Payments
-   eCommerce Integration
-   Electronic Signature
-   Expense Tracking
-   Generative AI
-   In-Person Payments
-   Loyalty Program
-   Mobile Payments
-   Multi-Currency
-   Multiple Payment Options
-   Online Payments
-   Partial Payments
-   Payment Fraud Prevention
-   Payment Gateway Integration
-   Payment Links
-   Payment Reconciliation
-   PCI Compliance
-   Point of Sale (POS) Integration
-   Real-Time Data
-   Receipt Management
-   Recurring/Subscription Billing
-   Reporting/Analytics
-   Search/Filter
-   Self Service Portal
-   Status Tracking
-   Transaction Monitoring

[See all features](https://www.capterra.com/p/70936/Shift4/#features)

### Recognition

No recognitions have been awarded to ePayPolicy

No recognitions have been awarded to Shift4

### Deployment & support

ePayPolicy

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Shift4

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ePayPolicy

-   By ePayPolicy
-   Located in United States
-   Founded in 2014

Shift4

-   By Shift4
-   Located in United States
-   Founded in 1994

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