Agile Ticketing vs TicketSource: Which is a better fit?

As our festival has grown, and our needs have changed, it has evolved with us. We are very happy with the product and especially the customer service which is excellent.

Not overtly intuitive so it takes some time to acclimate. Interface is a little on the dull side.

I'm a very visual or active learner so I need someone there to help me through the steps to really absorb the process, which the team is really good about doing.

Agile has served us well for several years, but it lacked donor management tools and extensive database and reporting, so we made a move to another product. However, I miss its customer service.

Their tech/support team is very friendly, helpful, and highly responsive.

Reporting: There are several options to choose from, but with all the different kinds of events it is sometimes hard to find just the right report to meets our needs.

The team is friendly, quick to respond and they are there to answer any questions you might have big or small. I would recommend Agile again and again.

Useful reporting, quick and easy booking features and settings are easy to amend and use. Useful add ons such as wristbands and E-tickets, which is very helpful.

Faultiness of charger then completely denied by customer service, will not be using ticketsource again, is ridiculous after they made around £1300 from the event.

This is an easy to use service which supports our need to sell tickets at a variety of Venus. Ticketsource provide fantastic, responsive customer service.

We usually have the same problem but the slider bar allows us to scroll down - annoying but not a show stopper. Also could do with a mobile compatible version of the website.

The promptness after the event at getting details of our overall sales and income was superb. I cant praise Ticket source enough.

I wanted to change the time that sales could run to - couldn't find it on the evening of my event, so may have lost sales.

Always so good on the phone and taking time to help you if you have specific requirements/setting for your event. Love the overall use of the website.

As a small organisation we pay 10% extra for the service which we make the customers pay.