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Public and private utilities and municipal authorities that provide water, sewer, trash, gas and electric services to 2,500 to 25,000 customers.
Designed to assist medical practices, local governments, and utility providers with an integrated payment processing solution.
The software is extremely user friendly and reliable. Customer service is awesome, very friendly and knowledgeable about the software.
Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it.
I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us.
The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account.
The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.
We have gotten error messages a few times a week. I hit ignore, and it usually proceeds.
I like the ease of using the program, and all the information about our customers that it contains; this is very helpful in my job.
Pulling specific reports can be hassle can be difficult.
Heartland Payments+ has an accurate payment processing measures, and this improves the credibility of every transaction. The speed for payment processing is also vibrant and helpful, to all companies.
We’ve been shut down in one form or another for over 12 months and having Heartland hold back 100% of our credit sales during this is seriously catastrophic.
Heartland payment is a secure and user friendly platform that makes payment management simple by offering flexible client options and excellent customer support.
Heartland debits fees from our account and then doesn’t deposit the sales. This problem has been occurring for two months and Heartland has shown no interest in fixing the problem.
My user experience has been great and I can say the customer support has made it possible to work and enjoy safety payments from our clients or customers globally.
The online credit card processing allowed a lot of fraud payments thru. Then they would charge our small business fees to compensate for that.
With Heartland Payments+, we are able to get our money smoothly and faster. Heartland Payments+ is so amazing and reliable.
They "blackballed" our company and no one has any information whatsoever, and no training on how to direct us.
Kelsey: Hi, my name is Kelsey. I'm an assistant for legal services, and I give Heartland Payment Processing a four out of five. The business problems that we're solving with Heartland is allowing us to take payments over the phone for patrons, but most importantly, allowing patrons to take their payments into their own hands and doing it at home. The thing that I like the best about Heartland is the user interface. It's so easy to use. It's very clean, and it really just makes it super easy, a step-by-step process on how to make any kind of payment that you need to make. There's nothing that I necessarily dislike about Heartland, but if I had to say something that they could improve on, I would say the way that you can embed the payment system into the website, it can get a little tricky, and it doesn't look as nice as it does when you go straight to their website. So I would just say that if they could improve on embedding and making it flush with your already established website, that would be nice.
Diversified Billing
Top FeaturesHeartland Payments+
Diversified Billing
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Heartland Payments+
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