Diversified Billing vs Submeter Billing: Which is a better fit?

The software is extremely user friendly and reliable. Customer service is awesome, very friendly and knowledgeable about the software.

Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it.

I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us.

The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account.

The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.

We have gotten error messages a few times a week. I hit ignore, and it usually proceeds.

I like the ease of using the program, and all the information about our customers that it contains; this is very helpful in my job.

Pulling specific reports can be hassle can be difficult.

I also love how customer service oriented everyone is. Everyone is always so helpful and their replies to emails are always super quick.

Tenants that have several meters are charged $25 per meter, I get a lot of complaints for that.

The overall experience is great. Its super easy to use and the readings are complete in a very short period of time.

The only problem that we have had was uploading. That problem was user error.

The software is user friendly and offers various reports. The support team is fabulous.

Some times when our engineers enter meter readings in the app the readings get stuck in the app and are not received by the submeter billing team.

Great service and benefit to any property owner or manager.

The reports are difficult to filter through when exporting and the platform needs more organization.