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Public and private utilities and municipal authorities that provide water, sewer, trash, gas and electric services to 2,500 to 25,000 customers.
Genea Overtime HVAC is perfect for property managers, building engineers and building owners looking to automate the manual processes of their buildings.
The software is extremely user friendly and reliable. Customer service is awesome, very friendly and knowledgeable about the software.
Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it.
I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us.
The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account.
The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.
We have gotten error messages a few times a week. I hit ignore, and it usually proceeds.
I like the ease of using the program, and all the information about our customers that it contains; this is very helpful in my job.
Pulling specific reports can be hassle can be difficult.
We have a hi-rise office building, and our tenants love it. The mobile app is great, and all-in-all it's a very effective product that is well received.
If there is an error it is usually the tenant user making the error and not engineering.
It's a very easy to use platform and the customer service is great. We've been using Genea in our building for a few years now and the tenants seem to like having the convenience.
I have used the Genea software on a regular basis for the over two tears and have yet to encounter an issue with running reports or navigating through the system.
The software is so user friendly and the customer support is great. I cam into my role within the year and it could not have been easier to get acclimated with.
Sometimes can be confusing while adding specific time zones.
Easy to put in a request for after hours air. Great customer service if you ever need to get a hold of someone for help.
I have no input, as I have yet to find a con with the program.
Diversified Billing
Top FeaturesOvertime HVAC
Diversified Billing
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Overtime HVAC
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