Diversified Billing vs Zego: Which is a better fit?

The software is extremely user friendly and reliable. Customer service is awesome, very friendly and knowledgeable about the software.

Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it.

I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us.

The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account.

The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.

We have gotten error messages a few times a week. I hit ignore, and it usually proceeds.

I like the ease of using the program, and all the information about our customers that it contains; this is very helpful in my job.

Pulling specific reports can be hassle can be difficult.

We are very impressed by the customer support. As for the benefits of this, it's majorly impacting the real time reporting with its payment integration.

I waited 33 days on a response to try to cancel the product, which then put us past the contract required notice and we had to pay for this horrible software for another year.

I can call with any support needs and always get the help that I need. Just an overall great product that has streamlined our business.

Georgia G

Controller

The occasional transaction that has an error is difficult to identify.

Jacqueline J

Property Manager

I love the fixed auto pay. I have my elderly tenants on it and they love it.

There's no con that I know of, as we use the Rent Manager integration.

I love the app - it allows us to do many functions such as setting up events for residents to RSVP and that helps us with the planning of our resident retention.

They rely on you to figure out if a check was scanned for a lower amount then stated. If you have a check overstated then they will adjust immediately.