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NueMD serves physician practices, mental health providers, medical billing professionals, and student health centers across the United States.
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It makes me more confident that patients' information is secure. I love the Live Help option.
Before you get to the product you have to deal with customer service and training which is the WORSE out of 20yrs billing this is the WORST customer service I have every dealt with.
I love that you always have the most current version and it's super easy to use. It is a great product and I've billed on several different billing software's.
The representative lied. We paid $1500 to start up and a year contract but was unable to use their system since they were not compatible with our EMR we were using when they said they were.
NueMD is a nice product with a good interface and reasonably priced, so overall a good option to keep on the table.
They also are suing us due to breech of contract even though there system does not work with our EMR.
My company has several Dr. Offices we work under so having an EMR that I can customize and set up to our liking is great. The staff has been awesome in helping with the implementation of the product.
Advanced Md who owns NueMd has been a terrible experience. You may think you are saving money by going with this software but I promise you it will be something you soon regret.
Great customer service, extremely responsive, talented trainers made the transition easy. Day-to-day use is worry-free and super intuitive.
Updates that are released with errors. It is frustrating to upgrade to a new release and have to learn all the new features and then have to call support several times to report and fix errors.
I like the ease of use and the ability to customize the screens to fit my needs. Tech support is awesome at calling back and making appointments.
You were limited on the number of charts you could work on at the same time. The scheduling system was awkward and difficult to maneuver.
My favorite part of the software is the ability to track. There is no question that our revenues are increased because we are better organized.
IT support struggles in troubleshooting and fixing problems that need to be fixed. These delays have likely cost us thousands of dollars in employee hours.
The customer support in particular has been extremely helpful and the electronic billing capabilities are very strong and for the most part, user friendly.
The ledger can be confusing and the receipt for the patient is hard to understand for staff and patients.
Sabrina C.: My name's Sabrina. I'm an office admin assistant, and I give NueMD four out of five stars. For more reviews like this, you can click below. What we use NueMD on a daily basis is to schedule patients for our clinics, for our offices, and to enter all their information and run reports. It's super easy to use. Even if you don't have training, you can go ahead and figure it out. It's great that it lets you know when you're entering patient information if you're missing something. It's going to give you a popup, or it's going to let you know because you have required fields. So, that is super useful. Something I believe NueMD has to improve is the reports. Sometimes they are empty when you run reports. They don't give you the information that you need. The customizable option doesn't really work all the time. So I think the report side of the report feature of NueMD could be improved.
NueMD
Compulink Healthcare Solutions
NueMD
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Compulink Healthcare Solutions
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