# Compare Verizon Connect vs Service Autopilot 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Verizon Connect and Service Autopilot based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/72551-122075/Fleetmatics-Work-vs-Service-Autopilot

---

# Verizon Connect vs Service Autopilot Features and Cost Comparison

Last updated April 20th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Verizon ConnectService Autopilot2/4 selected

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[3.2 (944)](https://www.capterra.com/p/72551/Fleetmatics-Work/reviews/)

[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)[4.1 (139)](https://www.capterra.com/p/122075/Service-Autopilot/reviews/)

[## Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[3.2 (944)](https://www.capterra.com/p/72551/Fleetmatics-Work/reviews/)

Starting Price

Contact vendor

Value-for-Money

2.8

Functionality

3.3

Ease of Use

3.4

Customer Service

2.8

Reviews Sentiment

Based on [944 reviews](#user-reviews)

Positive

495

Neutral

122

Negative

327

[## Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)[4.1 (139)](https://www.capterra.com/p/122075/Service-Autopilot/reviews/)

Starting Price

$49.00/month

Value-for-Money

3.8

Functionality

4

Ease of Use

3.8

Customer Service

4.1

Reviews Sentiment

MA

DH

Based on [139 reviews](#user-reviews)

Positive

105

Neutral

11

Negative

23

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## Summary

* * *

Key features rated by users

Features selected based on 6,164 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

63%Fit

Missing features

Feature ratings

Mobile Access

3.5

Scheduling

3.0

Billing & Invoicing

3.4

Quotes/Estimates

3.8

CRM

NA

72%Fit

High performer

Feature ratings

Mobile Access

3.5

Scheduling

3.7

Billing & Invoicing

3.8

Quotes/Estimates

3.4

CRM

4.0

User satisfaction

User satisfaction

3.2

User reviews[944](https://www.capterra.com/p/72551/Fleetmatics-Work/reviews/)

Ease of use

3.4

Functionality

3.3

Value for money

2.8

Customer support

2.8

User satisfaction

4.1

User reviews[139](https://www.capterra.com/p/122075/Service-Autopilot/reviews/)

Ease of use

3.8

Functionality

4.0

Value for money

3.8

Customer support

4.1

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$49Other, Per Month

-   Free version
-   Free trial

Best for

Best for

It is designed for businesses of all sizes across industries such as transportation and logistics, construction, government and public safety, oil and gas, utilities, and farming.

Best for

Lawn Care, Landscape Maintenance, Snow Removal, Tree Care, Irrigation, and Pest Control companies. We also serve Commercial and Residential Cleaning Companies, Security, Pool Cleaning, and more.

## User reviews

Pros & cons

Jeremy V.

Field Supervisor of Inspections

> "This is a great tool that helps us keep track of all fleet vehicles within the company and ensures all employees are adhering to..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7134365)

JP

John P.

Transport Broker

> "What bugs me is when the mobile app lags or drops a driver; during the tight pickup window, even the shortest delay makes planning..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7057207)

YM

Yasmin M.

Administrative Assistant

> "The platform is really strong when it comes to features, especially for tracking vehicles, monitoring driver behavior, and improving..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7132294)

Elizabeth L.

RECEPTIONIST

> "Some reports take time to customize, and I’ve found that making small changes isn’t always as quick as I’d like."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7092651)

YM

Yasmin M.

Administrative Assistant

> "The platform is strong when it comes to features and functionality, especially for businesses that need detailed fleet tracking and..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7132294)

JW

JON W.

Director of fleet management

> "customer support lacking, a lot of features are missing that many other gps tracking providers use."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7145050)

Elizabeth L.

RECEPTIONIST

> "The reporting is detailed and makes it easier to hold drivers accountable while also improving efficiency and safety."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7092651)

Kevin B.

President

> "The app is sometimes glitchy and does not show all changes made in the desktop. "

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7061977)

Elizabeth L.

RECEPTIONIST

> "I appreciate how reliable the GPS tracking is and how much control it gives me over operations without needing constant check-ins."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7092651)

Elizabeth L.

RECEPTIONIST

> "The biggest challenge for me has been the learning curve and overall complexity of the platform."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7092651)

VR

Verified Reviewer

Designer and Administrator

> "Verizon Connect is great because it really offers sensible solutions as well as ones that matter most such as real time tracking and..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6650088)

CK

Cris K.

Owner

> "They will charge you for equipment you never received, and when you terminate your service even after contract is up - it will take..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6708641)

JW

JON W.

Director of fleet management

> "Simplicity of use when it works, if you need a new device it is readily available even though it may not work or it breaks very soon..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7145050)

GH

Gerald H.

They ignored us until after the auto renewal

> "Hardware and software issues: unreliable hardware, persistent glitches, and slow performance."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7031210)

KB

Krystal B.

Office Manager

> "easy to use, able to keep up with everyone clocking in and out, the price is very affordable for small company, the fleet part is..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7061439)

GH

Gerald H.

They ignored us until after the auto renewal

> "Poor customer support: difficulty in getting support, long wait times for problem resolution and a lack of follow-through."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7031210)

VR

Verified Reviewer

Designer and Administrator

> "The fleet monitoring was excellent and combined with its other features such as environmental protocols, and asset tracking."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6650088)

JW

JON W.

Director of fleet management

> "half of the devices go bad easily with no fixes readily available."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7145050)

SJ

Stephanie J.

Safety Coordinator

> "Connection to vehicle is great because the device is hardwired into the unit."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6839089)

VR

Verified Reviewer

Realtor

> "Tracking is also a little dated"

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7099416)

KJ

Kirk J.

Estimator

> "It has helped us manage our fleet locations as well as employee time tracking"

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6586226)

VR

Verified Reviewer

Manager

> "Static software, frequently glitchy, and needs to updated - and guess what?"

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___6858495)

KC

Kyle C.

Inventory and Operations

> "Live Map view is a very useful tool, great for monitoring driver locations."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6811956)

David C.

Managing Director

> "Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___6284354)

TL

Tung L.

Accounting and HR Assistant

> "Verizon Connect Make tracking vehicles easy and keeping up with data about vehicles easy to complete reports."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6421883)

KR

Kyle R.

IT Project Manager

> "It’s user interface can be a little hard to work through at points."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6828813)

KR

Kyle R.

IT Project Manager

> "It’s great for letting the team see everything in the inventory."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6828813)

VR

Verified Reviewer

Owner

> "Customer service has no idea what they're doing and constantly have to transfer phone calls back & forth because they don't know what..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___6409959)

LA

LEWIS A.

manager

> "helps reduce costs, increase productivity, keep up on vehicle maintenance"

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6511445)

VR

Verified Reviewer

Logistics Manager

> "Overall, Verizon Connect was more expensive than other companies'."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7101430)

VR

Verified Reviewer

Realtor

> "Customer service is good, but need updating"

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___7099416)

VR

Verified Reviewer

Owner

> "I'm trying to update a credit card on file and their website doesn't work."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___6409959)

IA

Ian A.

Student

> "Verizon Connect is a great service for businesses of any size to manage their internet services."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6500686)

JM

Jake M.

Fleet Administrator

> "Readings are not accurate on equipment and maintenance schedules are hard to track."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6629782)

JD

Jeff D.

Sr. Operations Manager

> "If you're not looking to invenst a ton of money and get a basic tracking system, this will work just fine. If you're looking for a..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___5084615)

RS

REBECCA S.

Executive Assistant

> "We use Verizon for all business needs but the Verizon Connect was too expensive."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6674446)

VP

Veronica P.

Administrative Assistant

> "verizon connect is quick and reliable whenever we need to communicate as a team in our company."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6536135)

SK

Sheri K.

Assistant

> "Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___4898110)

Via Laine L.

Associate

> "I also love how it helps for safety monitoring and great for management staff."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6345516)

RD

Rick D.

CEO

> "Don't buy unless you want to be locked into a contract with a product that will receive zero enhancements."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#SoftwareAdvice___6586645)

VR

Verified Reviewer

Operations Director

> "Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___4843336)

LA

LEWIS A.

manager

> "no signal areas can cause dispatcher confusion"

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6511445)

OB

Olivia B.

FOA

> "What I like most about Verizon Connect is how easy it is to manage all daily operations in my office."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6419619)

BH

Beau H.

Owner

> "The website interface is good, but the sales and customer service is so terrible we couldn't even BUY new devices when we added new..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6177705)

IV

Ilsia V.

CSR

> "There were a few bumps with customer support, but the platform itself worked well most of the time."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6779561)

VR

Verified Reviewer

Operations Director

> "All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___4843336)

NC

Nick C.

CFO

> "The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6227644)

DS

Deneen S.

HR Coordinator

> "The customer service has not been the greatest compared to other vendors we work with."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6672156)

PB

Peter B.

admin

> "only pro might be they do have a good computer cloud base program."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6868788)

DW

Drick W.

Owner

> "They had a hidden contract that they would put you in without your consent and will not allow you to walk away until they was paid..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___5080643)

Cheyanne M.

Owner

> "I love verizon, all in all great service, little pricey, but great, honestly."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6857396)

IV

Ilsia V.

CSR

> "Honestly, the biggest issue for me was the customer service."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6779561)

VR

Verified Reviewer

Engineer

> "Verizon Connect is often appreciated for its robust features and functionalities, especially in fleet management and telematics."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6295997)

Matt R.

Vice President

> "It took hours on the phone and over a couple months to finally get all the devices working properly. If you request to have them..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6225697)

Matt R.

Vice President

> "We made the change to Verizon Connect due to the customer service and reliability of the service that was sold to us. "

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6225697)

NC

Nick C.

CFO

> "Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6227644)

AL

Alex L.

Fleet Manager

> "The layout of the Portal is the most user friendly portal I've ever used."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6626025)

David C.

Managing Director

> "Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___6284354)

NS

Nathalie S.

Fleet Manager

> "I love the security of knowing where my drivers are, how long they've been driving, and knowing that our vehicles are secure as well."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6254953)

SB

Stephen B.

President

> "Would not let us set the account to non renewal, would not tell us when our renewal dates were."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6087570)

JP

Joy P.

Office Manager

> "Reports and geofence set up good."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6712266)

DB

Denny B.

Ops

> "Each additional tracker/vehicle locks you into another 3 year contract so I had like 5 contract end dates that I wasn't able to get..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___4788279)

JD

Julie D.

OAS

> "Using this software allows us to track the travel of patients and make sure they get to us safely."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___3579053)

VR

Verified Reviewer

Manager

> "Customer service is THE WORST!"

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___6858495)

Via Laine L.

Associate

> "this software is user friendly and has a lot of good features."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6345516)

CK

Cris K.

Owner

> "I would never use or call Verizon Connect again for anything."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6708641)

KM

Kalen M.

Owner Director

> "Great experience, it has made scheduling easy."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6329066)

TW

Tiffany W.

Accounts Officer

> "When i tried to cancel a subscription due to the software not working the way it was intended it is now going on 5 months and my..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___3812557)

MC

Matt C.

GM

> "Easy to set up and easy to use."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6504329)

VR

Verified Reviewer

Owner

> "Their customer service is awful."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___6409959)

KM

Kim M.

Talent Advisor

> "It is easy to use and stays up to date."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6595389)

BM

Bridget M.

CSR

> "Equipment disconnects from the tablets too often leading to having to replace equipment. "

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___5082253)

Erik S.

CEO

> "The platform is easy to use, user friendly, easy to set up."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6642434)

VR

Verified Reviewer

Operations Director

> "I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___4843336)

JL

Joseph L.

Parts Dept Manager

> "We have a small fleet that Verizon helps us track"

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___6253695)

TW

Tiffany W.

Accounts Officer

> "They had been charging our CC without authorisation and the only reason we found this out because the CC expired and we were..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___3812557)

IH

Ian H.

Operations

> "Vehicle trackers seem to work fine, low failure rate."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___5082170)

JQ

Jessica Q.

Co-Owner

> "They will "create a ticket" but you NEVER receive a call back. If you ask for a supervisor they are always busy."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#GetApp___4836710)

ED

Erika D.

clerical

> "Verizon Connect is easy to use, operate, and access on multiple platforms."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___4894348)

BM

Bridget M.

CSR

> "Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone..."

[See full review](https://www.capterra.com/p/72551/Fleetmatics-Work/#Capterra___5082253)

[View Reviews](https://www.capterra.com/p/72551/Fleetmatics-Work/reviews/)

MA

Mayra A.

Office Manager

> "We’ve been on SA for seven years. While there’s still plenty to fix, it remains the most complete solution..."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___7014303)

MA

Mayra A.

Office Manager

> "It takes a long time to get a hold of an agent and in some ocassions you have to wait for a call back."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___7014303)

DH

David H.

Business Owner

> "Service Autopilot is a great task manager software for our staff to use with their mobile devices and our..."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___4146954)

IM

I M.

President

> "The company was bought by a credit card processor so you no longer have a choice of processor - which means..."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___6523485)

KJ

Kirk J.

Estimator

> "The ease of use and efficiency is amazing"

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___6563985)

CP

Christina P.

CFO

> "Syncing difficulties, having to duplicate invoice to reconcile on accounting software"

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___6618260)

CB

Chester B.

Owner

> "This software seamlessly allows us to bid a job, win the bid, schedule the work, dispatch the work, perform..."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___3450217)

MA

Mayra A.

Office Manager

> "Unfortunately, SA still has a weak customer service department."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___7014303)

WW

Walter W.

Owner

> "It was a challenge getting everything set up, due to so many different processes in need of consideration..."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___3249081)

IM

I M.

President

> "The credit card company that bought SAP is not in the software business. "

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___6523485)

McKaffui Aikins S.

UI/Graphics

> "The full functional automations makes things very easy and productive very high. "

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___4198756)

IC

Ines C.

owner

> "They want to answer questions only by email and the answers are incomplete."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#SoftwareAdvice___6805838)

DB

Davis B.

Owner

> "This software has more features than any platform like it. "

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___3751290)

IM

I M.

President

> "Issues with software long, long hold times."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___6523485)

McKaffui Aikins S.

UI/Graphics

> "I wouldn't have seen a tremendous improvement in my company without this powerful software."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___4198756)

TI

Topher I.

Founder/Owner

> "They also demanded that we fill out and return a cancellation form, though they were seemingly incapable of..."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#SoftwareAdvice___4839464)

WW

Walter W.

Owner

> "What I like most about this sofftware is that you can literally build your OWN service management tool."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___3249081)

IM

I M.

President

> "Stuck with one credit card processor who increases prices."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___6523485)

NP

Nathan P.

Sales Manager

> "Is a good CRM and client facing software."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___3769743)

IC

Ines C.

owner

> "DO NOT do a Quickbooks integration."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#SoftwareAdvice___6805838)

CB

Chester B.

Owner

> "We are an Inc. 5000 company and every member of our 45 person team uses SA daily."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___3450217)

IM

I M.

President

> "The customer service gets worse by the year."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___6523485)

DH

David H.

Business Owner

> "This software is very user friendly and easy to pick up on as a new hire."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___4146954)

TP

Taylor P.

Owner

> "Mobile app doesn't work, can't view estimates from the field."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#SoftwareAdvice___6216101)

HH

Heidi H.

Executive Assistant

> "Any time I have a question and need assistance, I have always been able to easily access customer support."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___2224595)

TI

Topher I.

Founder/Owner

> "Every time I get close, the customer service agent assigned to my ticket ghosts me."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#SoftwareAdvice___4839464)

AM

Ann M.

Sales manager

> "Everything seemed like it would be great when talking to people before signing up. Once we signed up, we..."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#SoftwareAdvice___2789410)

TI

Topher I.

Founder/Owner

> "Again, we called to cancel, and requested a refund for those 4 months."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#SoftwareAdvice___4839464)

MP

Michael P.

President

> "The map measure feature works well."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___2801942)

AD

Andy D.

President

> "The main con was that there was no way to integrate the current weather conditions into my reports."

[See full review](https://www.capterra.com/p/122075/Service-Autopilot/#Capterra___3769658)

[View Reviews](https://www.capterra.com/p/122075/Service-Autopilot/reviews/)

## User interface

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

3.22 (944)

[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)

4.08 (139)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

Verizon Connect

24/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/72551/Fleetmatics-Work/#features)

Service Autopilot

Top features

33/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/122075/Service-Autopilot/#features)

### Recognition

Verizon Connect is recognized as a top-rated tool in 3 Capterra Shortlist reports

No recognitions have been awarded to Service Autopilot

### Deployment & support

Verizon Connect

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Service Autopilot

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Verizon Connect

-   By Verizon
-   Located in United States
-   Founded in 2009

Service Autopilot

-   By Xplor Technologies
-   Located in United States
-   Founded in 2009

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Contact vendor for pricing

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$13.95/month

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3.4

Ease of Use

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[View full comparison](https://www.capterra.com/compare/72551-197399/Fleetmatics-Work-vs-One-Step-GPS)

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Contact vendor for pricing

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