Verizon Connect vs WorkWave Service: Which is a better fit?

All's this program is good for is seeing where your vehicles are. Do not purchase this program if you would like to take advantage of it's reporting and vehicle assignment function.

John J

President

We had multiple vehicles that we not working correctly and I could not get them to service them or stop billing me for them. Ve never been so frustrated by a company in my entire life.

Ruby R

HR Liasion

I love that I can real-time track all our assets. And running the replay is easy and gives a min by min run down of where they where all day.

Such shady tactics and they refuse to do anything for you. They must be so belly up and need the money so bad that they just continue to try to hold your money.

Tracking is pretty good and fairly accurate, easy to use once set-up. Reporting is ok too and comprehensive.

Jackelyn J

CFO

I am so fed up with Verizon and Verizon Connect. They over charge and have horrible customer service.

I like the Verizon Connect Reveal software because it has saved our company money by showing the true hours the employees were at the job versus what they used to put on their time cards.

We also weren't billed for 9 months, and gave multiple reminders - then with only an automated payment warning email, were charged for all at once.

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.

David D

Owner

Everything, this company is shockingly terrible, impressively dysfunctional, and has amazingly terrible customer service. I am truly shocked by their incompetence.

I was able to easily learn how to use Workwave and received EXCELLENT customer service during my training. They are available any time to answer my questions, and are very professional and courteous.

I had to call the bank and put a stop payment and flag them for fraud to prevent future billings on my credit card. For a business that outsources customer service this is very ironic.

The first video training offered today is a great idea. I believe this will be a major help.

They lied to me in the sales process about what customization options I had. Their "Engineering" department has literally not fixed one single problem.

We can suggest features and they do their best to accommodate your request.

We have repeatedly requested phone contact. They have taken money from us in error for a dispute 2 times (yes, one dispute = 1 deduction).